Customer Support Representatives provide
technical support for application users.
Verizon Wireless / Alltel Communications (Virginia Beach, VA) 2/1999 — 10/2000 Technical Support Representative • Provided customers with
technical support for mobile phone and accessories • Utilized effective communication and customer service skills to provide quality service • Recognized as a top 10 % performer within the call center • Promoted for excellence in service, reliability, and dedication to company goals
Barnes and Noble Distribution Center (Memphis, TN) 12/2001 — 6/2004 Logistic Analyst • Developed KPI and methods for monitoring the Logistics in S&OP areas • Created weekly and monthly reports, charts, and pivot tables for various KPI's • Applied Process Excellence tools to identify and evaluate business challenges • Designed and implemented business operation, process, and system improvement measures • Maintained interfaces between ordering system and warehouse management system • Provided internal
technical support for the WMS system • Developed new modules and WMS system enhancements • Oversaw creation of customized reports in Cognos to support business needs • Executed validation change control process and escalation of issues
Latcom.Net (Miami, FL) 1999 — 2001 Network Administrator (Data & Voice) • Managed operation of and
technical support for full VOIP network • Served as Vocaltec network manager, gateway, and gatekeeper • Maintained SQL server, Oracle database, and Telephony Experts Billing Server • Oversaw web and mail service ensuring expedient and reliable operation • Designed and implemented company management reporting system • Directed relations and technical support operations with carriers and subcarriers
Professional Experience Automated Packaging Systems (Streetsboro, OH) 1997 — 2010 Office Services Specialist • Provided administrative telecommunication support for the entire company • Managed 125 corporate wireless accounts through various providers • Offered
technical support for 500 users at 7 partner locations • Oversaw plan selection and telephone usage meeting employee needs and enforcing company telecommunication policies • Conducted telecommunication support services in a professional manner ensuring user satisfaction and expedient issue resolution • Maintained and placed orders for office supplies, furniture, and other items as needed • Provided additional administrative support as needed ensuring efficient and effective corporate operations
The Overclockerz Store, Boise • ID 1999 — 2002 Position Aided with customer service, QA, RMA, shipping and assisted with phone and e-mail
technical support for custom system builds, CPU's and OCZ DRAM.
Responsible for providing
technical support for a database environment including oversight of the development and organization of the databases, assessment and implementation of new technologies.
Efficiently trained all waterjet and scribe operators and provided real - time
technical support for all operators.
SUMMARY OF QUALIFICATIONS IT Professional with extensive experience providing
technical support for both hardware and software systems.
JOB SUMMARY: The Certified Pharmacy Technician assists the pharmacist by providing
technical support for the provision of pharmaceutical care and pharmacy services to patients, physicians, and ancillary departments as assigned, and other duties as assigned by Director.
Summary Experienced IT Technician with over 13 years of experience providing
technical support for users with exceptional customer service.
The Pharmacy Technician (BU) provides distributive pharmacy services and
technical support for the pharmacist...
Over twenty years of experience in administrator and network environment * Network configuration and troubleshooting as well as projects management * Hardware and software configuration, installation, and troubleshooting * Network, servers, desktop, software and global
technical support for end users * DC, AD, DNS, DHCP, WINS, and GP * Vizioncore vRangerPro & vConverter * Windows Server 2003, 2008, & 2012 * Platespin PowerC...
Create this Resume Harry Nelson2816 Keyser Ridge RoadGreensboro, NC 27406 (666)
[email protected] for a position as BPO Agent in a fast growing outsourcing company where telemarketing, communication and customer service skills will be enhanced to meet acceptable service levels for specific accounts handled by the company.Summary of QualificationsSkills in giving
technical support for customers via phoneExcellent problem -LSB-...] Continue Reading →
Coordination of operational activates at special events in conjunction with international business partners Wireless account management; Decreased network charges by $ 42,000 Repaired, replaced and maintained computer and network systems Supported Windows 95 to XP Assisted in launching and supporting wireless data service and technical support Financial Administrator
Technical Support for the Dallas office Handled customer accounts, collection and sales Handled purchase orders and account receivables.
• Honored with the Award of Excellence for
technical support for customers.
Key Highlights: • Performed product and
technical support for Apple peripherals such as iPhone's and iPad's and ensured all antivirus software or configuration was completed to facilitate a secure environment.
Performed customized
technical support for all customers requiring those services and successfully sold more than 800 units to global corporations such as Barco and RR Donnelly and Sons.
Responsibilities: • Provided 24/7
technical support for small business customers.
Provide
technical support for various industry specific software as well as other standard office productivity suites.
Provides
technical support for software, hardware, printer issues.
Provided customer
technical support for personal computers, printers, telephones and telecommunication systems using current technologies.
To provide strong
technical support for my techs and listen to their ideas so as a team we can accomplish the tasks at hand and move forward.
Maintained detailed administrative and procedural... Summary Committed and motivated Administrative Assistant with exceptional customer service and decision..., Valle Provide Clerical and minor
technical support for the sale department.
Help Desk Technician shall provide Tier - 2 desktop and laptop
technical support for (Windows - based PC) throughout Lovell FHCC clinics (buildings;...
Tags for this Online Resume: Electrical Commissioning Manager, Site Medium Voltage Switchgear Commissioning Manager, After Sale Manager in Power Products Medium Voltage Switchgear Department, Project Engineer, Customer
Technical Support for Power Products Medium Voltage Switchgear Engineer, After Sale & Project Engineer PPMV
The Cert Pharmacy Tech provides distributive pharmacy services and
technical support for the pharmacist.
The Pharmacy Technician provides distributive pharmacy services and
technical support for the pharmacist...
The Registered Pharmacy Technician provides distributive pharmacy services and
technical support for the pharmacist.
Summary Building Automation Systems Analyst and Programmer providing superior
technical support for...
Shriver Job corps, Devens, MA 2/10 2/12 Computer Technology / A + Net + Sec + Identified problems and issues related to network functionality Worked as a team with others to resolve computer issues for staff members Performed repairs or troubleshot issues on numerous student laptops Provided
technical support for classroom computers and printers
I have directed all facets of state - of - the - art fiber network deployment, global project management, and customer
technical support for both regional and Fortune Global 500 telecommunications firms.
Executed protective relay setting tests with Doble F6150, ProTesT software for generators and GSU transformers, and provided
technical support for power plant startup by providing troubleshooting for computer - based multi-function relays.
planning, and supporting daily operational and administrative functions to excel in an Office / Administrative... Maintained equipment and provides
technical support for mailing machines and computers.
The Pharmacy Tech I - Certified provides distributive pharmacy services and
technical support for the pharmacist.
Second level
technical support for CMS / COBR (Coordination of Benefits and Recovery) Data Match Project.
Managed database security, which involved the design, development and implementation of automated data backup and restoration procedures to provide
technical support for database maintenance and disaster recovery
Evaluated system compliance with client requirements and provided
technical support for internal customers.
Provided
technical support for more than 1500 users and ensured proper maintenance of workstations, printers and peripherals
Provided high - level customer care, training, and
technical support for the user community on Spokane Computer's TE Quote Truck Equipment Quoting software
Provide front - line, tier 1,
technical support for customers requesting IT assistance Server network environments
Principal Software Engineers play a vital role for developer teams as they offer
technical support for design activities.
Assisted users in level one and level two
technical support for all available application on the server and other associated system problems.
Provided advanced
technical support for Windows 2000 and Windows XP configuration and troubleshooting.
• Provided
technical support for developed applications.
Gadget Helpline gives customers instant
technical support for all devices.
Provided manufacturability input (DFM) and (DFA) into new Mechanical designs and provided
technical support for released products.
Technical support for the products of a particular company is usually provided by the technical support engineer.
Established high - level customer care, training, and
technical support for the user community on all Microsoft Office applications
Design engineering and
technical support for ground support equipment (GSE) used on several space and military programs.