Sentences with phrase «technical support tickets»

User Siporoth was kind enough to allow me to log into his Ubisoft account and see his technical support tickets involving the problem and the outlook for users effected by this glitch is not good.

Not exact matches

According to the company, the technical support system enables faster responses through a new ticketing system that places customers in immediate contact with Sidel experts to address urgent issues.

Ensure that the asset management software provider offers various ways of technical support such as telephone support, online Web chat, a ticket - based system, social networks, and a community.

If you run into technical problems, or you just need help getting the most out of the Knowledge Arcade, you can contact the Growth Engineering support team by submitting a ticket in your Admin Panel.

Yes, if you continue to have problems and need further assistance, please contact a Sega technical representative by submitting a support request ticket at http://help.sega.com.

We are here to ensure your Kern County traffic ticket is masked, and our technical support team is available should you need assistance at any time.

Our support staff members are very knowledgeable and can assist with Arizona traffic ticket questions, course questions and technical issues.

The US - based cryptocurrency exchange inactivates accounts without warning, and the exchange's technical support ignores tickets requesting an explanation.

Achieved HDI - SCA (Support Center Analyst) technical certificate; improving First Call Resolution of tickets

Skills relevant to this position and found on sample resumes include managing the technical support team, analyzing ticket metrics and leading changes to reduce ticket volume, upgrading PCs for trading desk associates without interrupting business transactions, and creating training materials to assist with rolling out new technologies.

Provide technical support to customers regarding service issues on telephone, email and through tickets

Please apply directly to this positing Responsibilities • Provide level 1st & 2nd level technical assistance in analyzing, diagnosing, replicating and troubleshooting customers reported issues to resolution on Microsoft Windows 7 OS • Manage assigned support incidents and maintain up - to - date status in the Numara Ticketing Systems Console - Escalate unresolved issues that require more in - depth knowledge to engineering in a timely manner • Teach new employees on basic computer, Wi - Fi, and cell phone features & functionality • Create reproducible test cases, when necessary, for customer reported issues - Report and submit product defects in the bug tracking system - Create new knowledgebase articles and keep them up - to - date - Provide after business hour support on a rotation basis • Image and configure new PC equipment for deployment (MS MDT, SCCM, Numara) • Keep Technical Support equipment organized and readily available for deployment • Deploy hardware and software to employees Qualifications • Bachelor's degree in Computer Science or related field of studies • Comfortable teaching large groups • Knowledge of Dell Laptops and repair • Strong analytical, troubleshooting, and problem solving skills • Extensive Windows 7 knowledge • Databases, preferably, SQL Server • Read and understand log and config files • Support, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this technical assistance in analyzing, diagnosing, replicating and troubleshooting customers reported issues to resolution on Microsoft Windows 7 OS • Manage assigned support incidents and maintain up - to - date status in the Numara Ticketing Systems Console - Escalate unresolved issues that require more in - depth knowledge to engineering in a timely manner • Teach new employees on basic computer, Wi - Fi, and cell phone features & functionality • Create reproducible test cases, when necessary, for customer reported issues - Report and submit product defects in the bug tracking system - Create new knowledgebase articles and keep them up - to - date - Provide after business hour support on a rotation basis • Image and configure new PC equipment for deployment (MS MDT, SCCM, Numara) • Keep Technical Support equipment organized and readily available for deployment • Deploy hardware and software to employees Qualifications • Bachelor's degree in Computer Science or related field of studies • Comfortable teaching large groups • Knowledge of Dell Laptops and repair • Strong analytical, troubleshooting, and problem solving skills • Extensive Windows 7 knowledge • Databases, preferably, SQL Server • Read and understand log and config files • Support, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this posupport incidents and maintain up - to - date status in the Numara Ticketing Systems Console - Escalate unresolved issues that require more in - depth knowledge to engineering in a timely manner • Teach new employees on basic computer, Wi - Fi, and cell phone features & functionality • Create reproducible test cases, when necessary, for customer reported issues - Report and submit product defects in the bug tracking system - Create new knowledgebase articles and keep them up - to - date - Provide after business hour support on a rotation basis • Image and configure new PC equipment for deployment (MS MDT, SCCM, Numara) • Keep Technical Support equipment organized and readily available for deployment • Deploy hardware and software to employees Qualifications • Bachelor's degree in Computer Science or related field of studies • Comfortable teaching large groups • Knowledge of Dell Laptops and repair • Strong analytical, troubleshooting, and problem solving skills • Extensive Windows 7 knowledge • Databases, preferably, SQL Server • Read and understand log and config files • Support, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this posupport on a rotation basis • Image and configure new PC equipment for deployment (MS MDT, SCCM, Numara) • Keep Technical Support equipment organized and readily available for deployment • Deploy hardware and software to employees Qualifications • Bachelor's degree in Computer Science or related field of studies • Comfortable teaching large groups • Knowledge of Dell Laptops and repair • Strong analytical, troubleshooting, and problem solving skills • Extensive Windows 7 knowledge • Databases, preferably, SQL Server • Read and understand log and config files • Support, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this Technical Support equipment organized and readily available for deployment • Deploy hardware and software to employees Qualifications • Bachelor's degree in Computer Science or related field of studies • Comfortable teaching large groups • Knowledge of Dell Laptops and repair • Strong analytical, troubleshooting, and problem solving skills • Extensive Windows 7 knowledge • Databases, preferably, SQL Server • Read and understand log and config files • Support, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this poSupport equipment organized and readily available for deployment • Deploy hardware and software to employees Qualifications • Bachelor's degree in Computer Science or related field of studies • Comfortable teaching large groups • Knowledge of Dell Laptops and repair • Strong analytical, troubleshooting, and problem solving skills • Extensive Windows 7 knowledge • Databases, preferably, SQL Server • Read and understand log and config files • Support, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this poSupport, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this positing.

• Provide technical support to customers via telephone, email and through tickets • Analyze and troubleshoot software and hardware issues • Identify and resolve problems of network configuration, web hosting, and domain registration • Respond to queries pertinent to package details, e-commerce solutions, email configurations and search engine submission packages • Create help desk documentation with step by step instructions on problem resolving techniques

Primary Technical Support Engineer responsible for 1st call on customer issues via on - call, phone, tickets and email.

Provide technical support on daily trouble tickets for 240k users at Houston headquarters and remote locations.

Effective technical support analyst experienced with all facets of help desk processes and procedures, from ticket resolution to knowledge base documentation.

• Set up computer security measures (both hardware and software) to ensure that any internal or external threats are warded off • Configured computer networks such as LANs and WANs and add any required components to make information flow more profound • Offered technical support over the telephone or through user generated tickets • Tested systems to make sure that they are working optimally • Ensured that any need for upgradation is fulfilled on immediate basis

• Recorded customer interactions in call center's ticketing system, and escalated issues that could not be immediately resolved with second - tier technical support.

Simultaneously support numerous customer bases with separate policy, procedural and ticketing requirements by remotely diagnosing problems and providing resolutions for technical and service - related issues.