Then
a technician runs a device (basically, a vacuuming head surrounded by rollers) over your trouble spots — suctioning, pulling, and squeezing them for 20 to 30 minutes.
IT Support Engineer — Ellis Memorial Hospital — Sacramento, CA — February 2015 - present • Provide desktop support for more than 300 doctors, nurses, and hospital
technicians • Maintain and troubleshoot network of 500 computer and mobile
devices • Create internal documentation for software / Cloud - based application use • Cable new hospital wing and integrate into larger network, migrating user accounts from previous systemComputer Support Specialist — LearningTech — Austin, TX — January 2013 - June 2015 • Set up new user accounts on the content management system, email exchange server, and trouble ticket system • Provided in - person and remote support to more than 50 customers •
Ran help desk and resolved issues with guaranteed response time of 24 - 36 hours • Set user permissions following company security guidelines