Sentences with phrase «technicians in the call center»

The position of a pharm tech or pharmacy technician in a call center setting includes responsibilities of import such as customer service and prescription preparation.

PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.

Not exact matches

That trial centers on a phone call Bertolaso made to a local official in setting up the commission's meeting, in which he said he was sending the experts to L'Aquila on a «media operation» to reassure the public and «shut up» a technician in the nearby Gran Sasso nuclear physics laboratory who had allegedly made a series of alarming predictions of imminent strong earthquakes.

Porsche's Tech Live Look system, currently in a trial phase, sets up a video call between dealer service center technicians and Porsche tech experts.

Lead a team of 25 to 30 technicians that supported the users of the United Parcel Service's online software in a call center environment.

Completed high volumes of outbound phone calls in a call center environment that involved the tracking of appliance parts, booking technician appointments and troubleshooting questions regarding service.

Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting...

Network Operation Controllers — Comcast Cable, Roseville, MN 1999 to 2006 Provided key technical support to Network and File Technician, and Call Center dispatch, resolved each outage and assisted file technician in installations at customers&raqTechnician, and Call Center dispatch, resolved each outage and assisted file technician in installations at customers&raqtechnician in installations at customers» homes.

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Pharmacy Technician Certified preferred * A minimum of two years» customer service experience * A minimum of one year call center experience * Proficient in Microsoft Excel and Outlook * Excellent...

* Analyze, evaluate and work to resolve customer inquiries and issues * Interact with customers in a courteous and professional manner * Effectively communicate issues and resolutions to customers and appropriate internal staff * Use judgment and problem - solving skills to solve customer problems * Use multiple screens of information simultaneously to address customer needs * Follow processes according to contact center standards to ensure contact handling accuracy and operational effectiveness * Use technology tools as directed and within established guidelines * Adhere to precise work schedules, taking continuous phone calls for extended periods of time * Answer prior authorization inquiries calls as well as research and resolve formulary and benefit issues * Consistently meet established productivity, schedule adherence, and quality standards * Performs other duties as assigned by management Education / Experience: * High School Diploma or equivalent * Minimum one (1) year current / recent Pharmacy Technician experience in healthcare setting * PTCB Pharmacy Certification required or ability to obtain within six - months of employment

Professional Summary Dedicated Data Center Technician with over 20 years» experience combining management and customer service expertise in Data Center Operations and call centers.

I am an Information Technology Help Desk / Call Center Technician, in search of Permanent Position but am willing to do Long Term Contracts; But I do Prefer Permanent Employment.

The Pharmacy Technician in the Stars Pharmacy Call Center will work within the Part D Medication Adherence area of the Cigna - HealthSpring Stars department...

Skills Summary * Proven track record in Computer Operations / Technical Support * Customer service professional experienced in both call - center and office settings * Analyze organizational computing infrastructures develop and implement long - term strategic plans that ensure alignment with and support of business objectives * Delivered training to new data center technicians / systems administrators * Coordinated and oversaw IT...

We have an opening for a Certified Pharmacy Technician — Call Center in the Scottsdale, AZ area.

We have an opening for a Patient Care Advocate Pharmacy Technician in the Denver Metro, CO area within a Pharmacy Benefit Management company, in a call center setting.

Clear One Health Plans, Bend • OR 2006 — 2010 Pharmacy Services Technician Followed managed care practices, created member and group utilization reports in EXCEL, submitted new pharmacy benefits to Pharmacy Benefit Manager, maintained and added all new information to pharmacy benefits grid for company wide use, wrote pharmacy benefit section of member handbook, pharmacy call center customer service, data entry, performed prior authorizations for step therapy and non formulary medications.

6 months of experience as a Pharmacy Technician OR equivalent experience in a pharmacy call center setting

Computer Operations Technician — Duties & Responsibilities Direct information technology department ensuring effective and efficient operations Recruit, train, and supervise computer technicians and administrative personnel Responsible for department budgets, project timelines, and team workflow Assist in the design, launch, and management of multiple data centers Proficient in the operation, repair, and maintenance of complex computer hardware and software Develop significant experience with financial applications and business platforms Oversee system security and performance enhancements to exceed industry standards Utilize cost cutting measures in the backup of valuable company data Perform staff evaluations to set professional goals and recognize exceptional service Serve as a liaison between the information technology team and senior leadership Present reports regarding information technology best practices and proposed system upgrades Develop a rapport with company personnel and deliver exceptional service Study industry literature to become an expert on emerging technologies Maintain comprehensive records detailing service calls, system updates, and other pertinent data Represent company brand with positivity, professionalism, and dedication