Dealt directly with students through
telephone, electronic, and face - to - face interactions to provide
assistance with textbook
sales.
• Hands - on experience in providing information to customers by firstly verifying requests and then offering
assistance • Highly experienced in completing order forms and requisitions and consulting documentation to verify order information • Deep insight into preparing invoices and bills, and processing credit card
sales and mail order documentation • Demonstrated expertise in maintaining efficient filing systems, appropriate to the activities of each assigned unit • Familiar with operating and maintaining office equipment such as computer terminals, printers and scanners • Skilled in answering incoming
telephone calls and dispatching requests, in addition to maintaining information flow in assigned units and / or counters • Unmatched ability to maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly and courteous service • Effectively able to engage customers through suggestive selling activities, in a bid to increase company revenue • Qualified to process
sales transactions with special focus on customer satisfaction and return business opportunities