These include returning
telephone calls; allowing clients to
design their invoices; written service plans for major clients; client
surveys; making it easier to contact attorneys by e-mail, home phone numbers on business cards, 24 - hour night service
telephone answering, etc.; client status reports; the notion of «guaranteed» service or reductions in the bill; law firms adding value to their clients and educating corporate and business executives through newsletters, seminars, direct mail and websites, etc..