Sentences with phrase «telephony platform»

Solutions range from a simple video - conferencing client built onto a core telephony platform to more complex offerings that integrate instant messaging and file sharing.

Process detailed reporting for major internal and external customers providing KPI's, averages, call volume, workforce, trends and performance effectiveness; reports and graphs created in Excel from data originating in CRM, SAP Business objects and telephony platforms.

Not exact matches

The platform's integrated telephony enables merchants will receive feedback calls from customers in two clicks.

Successfully installed 7 large - scale global voice communication platforms carrying 90 % of the company's telephony revenue by consolidating 36 independent voice platforms saving over $ 9.5 K in annual maintenance costs.

Implement several OC - 3, DS - 3 and T1 circuits for SRDF - A replication of our storage platform as well as backup telephony for our voice dictation systems.

SUMMARY Senior IP Telephony & Analyst Administrator with over 20 + years of experience supporting collaborations numerous telephony and Call Center pTelephony & Analyst Administrator with over 20 + years of experience supporting collaborations numerous telephony and Call Center ptelephony and Call Center platforms.

TECHNICAL PROFICIENCIES O / S Platforms — MS Windows 2000 / XP / 2003 Server, AS / 400, Microsoft Terminal Server (Wyse Thin Clients), Microsoft Active Directory, Blade Center, Citrix Servers, Xen Client Mobile Platforms — iOS, Android, Blackberry, and Windows Mobile 7 LAN O / S — Windows XP / 2000/98, Novell Netware 4.11 / 5.1 / 6 Software / Languages — GroupWise, Domino Lotus Notes, SAP, MS Office, BlueCoat, COBOL, HTML, MS FrontPage 2003, Dreamweaver3, Norton Ghost, Fireworks3, Veritas Backup Exec, Adobe 5.5, Image Composer, Visual Basic Cabling / Topology — Cat 6 / 5e Cabling, Ethernet, Telephony Punch Down, Cisco Routing, Frame Relay, T1 Video / Teleconferencing — Polycom View Stations (IP), FX Phones, Faxes, Printers — Nortel Norstar T7316e / M7324 / M7100 / MeridianM3904, Comdial, Brother / Toshiba, HP / Lexmark / OKI / Xerox / IBM MS Office Suite — Word, Excel, PowerPoint, Access, Visio, Project Mobile Device Management — Soti Mobile Control, Mobile Iron Mobile Service Manager — Stratix Wireless Expense Management — Tangoe Premium Mobile Carriers — Sprint, AT&T, Verizon, and T - Mobile

Process Flows & Call - Tracking Tools: ITIL incident management service processes; HEAT; Remedy; Zendesk; Freshdesk; Samanage; Desk.com Software: MS Office (Word, Excel, Outlook, PowerPoint, Access); VMware applications; Salesforce; anti-virus programs Browsers: Chrome; Safari; Firefox; MS Edge; IE; SeaMonkey Navigator; Opera Hardware: PCs, Laptops, Telephony Systems, Printers, Routers, Modems Networking: LAN & VPN / Remote Connectivity, TCP / IP Platforms: Windows, Unix, NetWare Servers, Citrix