Tell me about your customer service.
Listen to what your sales tracking is actually
telling you about your customers.
Tell me about your customers — what industries are they in?
What can
you tell us about your customer service skills that will convince us that you are an excellent choice to hire as a barista?
He told me about a customer who threw a cola at him because he had mistakenly given it to him instead of the orange drink he had ordered.
Not exact matches
From these meetings you can really
tell the leaders that care deeply
about their
customers and those the look down on them.
But even in the case of 23andMe's home DNA kits, some question the morality of
telling a
customer he is at high risk for Alzheimer's when there's little the person can currently do
about it.
While shiny objects may unlock engagement,
customer loyalty comes from how a product or company makes a person feel and the story it
tells them
about themselves.
It was only after Gurung's death that BMW
told its
customers about the flaw and recalled 36,000 cars.
How they see you deal with and talk
about peers, partners, team members and
customers tells them what the real rules of conduct are for
customer service.
The GDPR carries strict rules for breach notifications, and Uber would probably have broken at least three: not properly protecting the data, not
telling regulators
about the hack, and not informing its
customers until a year later.
The Department of Justice agrees to cease routinely demanding data companies not
tell customers about search warrants.
Train your
customer service team to resolve a problem as creatively as possible, but if they aren't sure
about something, allow them to
tell that honestly to the
customer.
If Amazon isn't complacent
about asking their
customers to
tell their friends
about their shopping experience, can you afford to be?
In each case, Spade and Sperduti have eschewed the idea that the best way to sell a product is to
tell your
customers what they should think
about it.
Here he
tells us how he rallied his whole team into action to field
customer questions
about the takeover.
Steve also
tells us
about how he has learned how to run a business and create connections with
customers that make it easy for them to like your Facebook page and share their email address.
If your audience or
customers know that they can count on you, they will be more inclined to come back and to
tell others
about their positive experience.
The content of your newsletter should not be limited to sending ads to your existing or potential
customers, but it should rather
tell them something useful, informative
about your offer.
«At the core, we are
about what the
customer journey is and how do we make that experience magical,» Finnegan
told Inc. in January.
We know they are the global leader in e-commerce, but that doesn't stop them from socializing their online ordering process to let
customers tell their networks
about their purchases.
Happy
customers who
tell all their friends
about your brand.
Will Canine, chief product officer at Opentrons,
told Business Insider said
about 75 % of Opentrons
customers hadn't had a lab robot before their Opentrons machine.
Lower gas prices — down
about 9 % compared to last year — are adding a few billion to U.S. consumers» 2014 holiday spending budget,
Customer Growth Partners President Craig Johnson
told Fortune.
Tell me
about a time when you had to adjust to a change in direction, whether it was a new business strategy, change in a project or
customer focus, or leadership at the top.
If you're worried
about people abusing your
customer service, then
tell them publicly you'll make it up to them, contact them privately (if they're a real
customer you should have their email), and keep the details of what you gave them private.»
In all, Consumer Reports reached out to 17 automakers to find out, among other things, how often they've heard from their
customers about exploding sunroofs, whether they've detected any
telling patterns, and if they would support a standard of glass that would make shatterings less likely.
As an example,
about a year after VMR was up - and - running, everyone
told me to invest in brand awareness but building a brand has little value if your flagship product can't evolve for your
customers.
That
tells you much more
about how «engaged» your
customers are with your brand.
«We're pretty blunt
about telling new
customers that until we get to know them better, we insist on payment in advance — for which we give them a 2 % price discount — or payment through a confirmed, irrevocable letter of credit,» says John Kirchgeorg, the owner of Life Corp., a manufacturer of emergency oxygen units in Milwaukee.
The boycott is a cautionary tale
about the risks entrepreneurs take, and it's also a marketing lesson
about knowing your
customers, and getting in front of the story you
tell about your brand.
Keep in mind this classic stat: an unhappy
customer will
tell 10 people
about a problem, while a satisfied
customer will
tell only four people
about a good experience.
Or worse, you're talking with a long - term
customer and he
tells you
about a conversation with your competitor that doesn't accurately reflect the situation?
In fact, it supplies you with a mountain of data that will
tell you everything you need to know
about buying trends,
customer demographics, peak hours, and whatever else you need to optimize your sales targeting.
Instead of asking Coinbase for a long list of details
about its
customers who bought or sold bitcoin between 2013 and 2015, the IRS
told a federal court it is now seeking information only for those accounts that engaged in transactions worth $ 20,000 or more.
Implementing automated and efficient returns management software
tells customers you care
about their returns experience and want to earn their repeat business.
You need to leverage your best
customers, as they can be great company ambassadors in
telling their friends, colleagues and family members
about your restaurant.
[
Customers think] «this company actually cares, they're listening, I'm going to go
tell more people
about them,»» Maloney says.
There's just one big problem: After the sale, the
customer generally returns to get a refund and
tells all their friends
about their negative experience.
«It's not intelligent to grow in the short term at the expense of the long - term potential,» he previously
told Inc. «For us, it's all
about wild, fast growth while maintaining awesome
customer experiences.»
Finding out what
customers hate
about your product will
tell you what to fix in a hurry before they move on to something else.
And they will remember and
tell others
about service that also comes with an experience that gives
customers unexpected pleasure.
According to some studies, more than sixty percent of
customers have proactively, unaided,
told someone else
about that cookie in the last ninety days.
If you were that
customer, wouldn't you
tell your friends and colleagues
about how well the company treated you?
Word of mouth brought in a third of his
customers, so McConnell gave people more reasons to
tell their friends
about his shop.
Empathy is an essential part of
customer service, so we ask candidates to
tell us
about a time they went above and beyond for a stranger.
If you want your current
customers to recruit new
customers, you have to get your current
customers to
tell their friends
about you.
Clicks and downloads can
tell you only so much
about your
customers.
The second step involves encouraging your staff to think like and empathize with
customers, and then
tell you
about any ideas that they may have for innovations to your product or service.
I always
tell my business clients to brainstorm words with their team that everyone thinks reflects what they do, how they feel
about working there, and how their
customers feel
about them.