Not exact matches
As well, Kiesel is eager to underscore that a company's culture is nothing short of imperative for building a successful, growth - oriented operation, noting, «The investment is in the long -
term success of our
clients, for sure, but in gaining the
loyalty of our people within the company, as well.»
Your assistant, typically, has regular contact with your
clients and is in a position to advance your team's ability to deliver high quality service to your
clients, resulting in
client loyalty and more meaningful long
term relationships.
In Chapter 3, Mitch focuses the UK law firm Riverview Law, and suggests that its corporatized structure allows it to make «long -
term investments in technology and process to build an entity - based approach to legal services delivery, designing its legal service offerings to ensure
client loyalty to the entity, rather than
client loyalty to a particular lawyer or team member.»
These valued team members can help maximize long -
term revenue opportunities by becoming a trusted adviser for your
clients, strengthening their
loyalty, and building lasting relationships that generate future referrals.
The less
loyalty that
clients show firms, the more lateral movement increases, which in turn weakens firm structures, reduces the incentive for law firms to make long
term investments in better and more efficient
client service, which in turn increases legal fees paid by
clients.
In the first part, we established that
client service is a team sport and everyone working with
clients ought to have the same intention to win
client loyalty and create long
term relationships.
There are many challenges associated with crafting, defining, documenting, articulating, negotiating and delivering on such arrangements but the rewards can be considerable, not simply financial but in
terms of
client loyalty and retention to say nothing of business development opportunities.
Some firms with longstanding relationships with institutional
clients understand that investing time and money into relationships with existing
clients can provide significant returns, both in
terms of
client loyalty and profitability.
Those who see the world in these
terms often point to
clients showing less
loyalty and who have ever increasing expectations in
terms of service standards, yet in the same breath are looking to pay less for that service.
«Rocketed» sales from $ 400 to $ 4,000 per day, successfully creating repeat business and customer
loyalty by developing long -
term client relations with customers.
• Create compelling presentations and new product delivery training resulting in continued long -
term client and account base satisfaction, and superior customer - centric service and support that garners continued customer
loyalty.
Deliver outstanding service, striving to exceed expectations and build long -
term loyalty with our
clients.
INVEST Financial Corporation (Freeport, IL) 5/2005 — 11/2006 Investment Advisor • Managed more than 600 investment accounts valued in excess of $ 16 million • Developed strong, long -
term business relationships inspiring
client loyalty • Provided stellar customer service resulting in referrals and repeat business • Produced considerable new business through cold calling and networking • Created investment product sales presentations for current and prospective
clients
While packing up to leave, I summarized their expectations by asking if they felt it reasonable to expect a highly experienced broker who is confident in his self - worth and truly cares about his
clients, to accept an over-priced, minimum
term listing of a sub-standard property owned by someone who doesn't seem to value
loyalty or expertise, and with a heavily discounted commission rate.
Ross continued with what he must regard as more of his value argument with: ``... I summarized their expectations by asking if they felt it reasonable to expect a highly experienced broker who is confident in his self - worth and truly cares about his
clients, to accept an over-priced, minimum
term listing of a sub-standard property owned by someone who doesn't seem to value
loyalty or expertise, and with a heavily discounted commission rate.»
This book really brings home the fact that companies that choose to engage with their audience and truly provide valuable and helpful content can really know it out of the park in
terms of not only brand
loyalty and sales, but turn
clients into raving fans.