Sentences with phrase «than customer retention»

Not exact matches

Data shows that lead generation (85 %) takes a higher priority than lead nurturing (78 %), engagement (76 %), and customer retention (74 %).

Customer retention is an essential part of a service business model because existing customers are easier to upsell and more profitable than constantly acquiring new customers while having a high turnover.

The four critical factors are: (a) businesses with recurring revenue bases — like a renewable subscription — are far better than ones dependent on constantly securing new customers; renewals are much easier and less expensive to secure than new sales; (b) customer retention is absolutely critical — all customers are very costly to acquire and very easy to lose in a world of almost infinite choices; (c) businesses based on products that require constant replacement or renewal (the «razor blade» model) are much more attractive than durable goods businesses (like selling refrigerators) where the products have very long repurchase or replacement life cycles and where the market could even fairly quickly reach saturation points; and (d) businesses that offer products or services that had a predictably high rate of obsolescence were much more attractive than those where the products had long, useful lives.

A study found when companies focused on employees» individual strengths and personality rather than emphasizing conformity and an organizational identity, there is greater customer satisfaction and employee retention after a six - month period.

This communication improves retention because customers can be in the know of when something is going on rather than just assuming that your app is terrible.

It usually requires an explanation on the order of infinite retention («yes, our sales and marketing costs are really high and our annual profit margins per user are thin, but we're going to keep the customer forever»), a massive reduction in costs («we're going to replace all our human labor with robots»), a claim that eventually the company can stop buying users («we acquire users for more than they're worth for now just to get the flywheel spinning»), or something even less plausible.

With more than 2,000 companies across the marketing technology landscape, it's daunting to figure out exactly which products and services you really need — particularly if you're focused on customer retention.

Ollie now delivers 5 million meals per year to a passionate customer base, and retention rates are higher than any meal - kit delivery service to date.

An industry leader in innovation and product management, Dr. LaBahn has more than 20 years of experience in product strategy, new product development and customer retention and acquisition.

Evolving expectations means that while customers expect the brands they buy from to provide more information than features and benefits, companies like Chipotle, American Express, RedBull and even companies in the B2B space like LinkedIn, Concur and Dell (clients) are excelling at using content to attract, engage and inspire across the customer and brand relationship from awareness to transaction to retention and advocacy.

The deal is more about adding data than revenue, but that shows fintech lenders are starting to put profit and customer retention ahead of rapid growth.

The company enjoys a more than 98 percent customer retention rate, which Kiesel attributes both to its unique market position as well as its service level.

The company has also increased customer retention rates by more than 15 percent since the program began.

Online courses have been proven to be more engaging than most online tools out there and a lot of businesses are turning their content into online courses to increase customer engagement and retention.

These customers spend more than twice as much as non-members and the program enjoys over a 70 % retention rate.

From a purely economic standpoint, customer retention costs about five times less than customer acquisition.

You also know intuitively that customer retention efforts are easier than acquisition initiatives as a way to fill these gaps, but let's put a number on them.

Retentions departments exist because it is almost always cheaper to keep a customer than to acquire a new one.

Among these clients, Aderant has maintained a combined customer retention rate of more than 98 percent.

Aderant maintains a combined customer retention rate of more than 95 percent and a customer support Net Promoter Score of 81.

He also said that auto insurers face a «very competitive market» where customer retention rates are higher than in other industries.

But for the most part, enterprise tech companies have fared better than consumer tech companies, because strong customer retention makes it easier to predict growth.

After: Built high - impact training program that drove a 20 % increase in customer retention in less than three months.

Key Highlights: • Exceeded customer service goals for $ 25 million book of business with an 89 % retention rate and a call abandon rate of less than 4 %.

High - performance career with more than 27 years of added value partnering with top level producers and agencies achieving accelerated growth, outstanding customer satisfaction, and near - perfect retention.

Financial Services Specialist — Duties & Responsibilities Recruit, train, and direct customer service, sales, and administrative personnel ensuring profitable operations Study internal literature to become an expert on products and services Develop and manage varied financial portfolios for more than fifty clients Generate record sales of financial products through cold calling, networking, and other tactics Make cold calls in a courteous, yet assertive manner that translates to sales results Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Build and strengthen relationships with small business clients through effective client service Encourage high customer retention by maintaining friendly, supportive contact with existing clients Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Oversee business underwriting process including risk analysis, pricing, and classifications Support human resources department through benefit administration and performance evaluations Direct special projects from conception to marketplace rollout Analyze and streamline organization structure, workflow, team metrics, and client database Responsible for financial software operation and updates including Bill Pay and Payroll processing Implement training and development programs to reinforce branding and develop team skillsets Create an atmosphere of respect, professionalism, and dedication to company goals Represent company brand with poise, integrity, and positivity

Business Manager — Duties & Responsibilities Oversee daily operations, finances, and personnel for large parking company Responsible for more than 60 locations and over 400 employees Hire and train staff ensuring they understand the brand and adhere to corporate policies Instruct junior team members in customer service best practices Generate significant revenue through strategic marketing and sales initiatives Design and implement strategies to cut operational costs while enhancing sales Perform human resource functions including conflict resolution and benefit administration Oversee audit process, budgets, and payroll ensuring cost effective operations Consistently recognized for excellence in management, sales, and customer service Develop and strengthen relationships with clients, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing clients Utilize proficiencies in Amano System, Federal ADP Shark Bite, and Ticket Tech Represent company brand with poise, integrity, and positivity