Not exact matches
PNC Bank scored at exactly the
industry average in JD Power's 2017 survey of satisfaction in mortgage loan servicing, but its rate of CFPB
complaints was much lower
than those experienced by customers of the three largest US banks.
An index value of one indicates that a company's
complaints are in line with the
industry, while a value higher
than one means the company is worse
than average (the company has a higher ratio of
complaints to business versus the market).
Strong financial ratings with lower
than average industry complaints.
Great ratings from
industry organizations on financial strength and business practices, with lower
than average complaints
It is worthwhile to note that as a percentage of the overall
industry, Acuity auto insurance's
complaint index is low compared to others (better
than average).
Alfa gets decent ratings from
industry organizations and has a lower
than average complaint ratio - good signs for an auto insurance company.
21st Century gets high marks for its financial strength and from the BBB, but on balance, the company has worse
than average ratings as measured by
complaints submitted to
industry / regulatory organizations or feedback in consumer satisfaction surveys.
Consider the
average number in the life insurance
industry is «1», Global Life is well above the
average and sees many more
complaints than most other companies.