In order to improve your legal sales process, it helps to
think about the legal services purchasing process from a client's perspective
Great insights into how clients
think about legal services and how law firms should respond.
Not exact matches
Drilling into the information asymmetry piece, it might be helpful to
think about what a «lemon» is for different types of personal
legal services, and for different clients.
More than half (52 %) of the population have never
thought about a will — and have no idea whether other family members have one, according to a new survey from Co-operative
Legal Services (CLS).
Similarly, there are reasons to
think carefully
about allowing new forms of for - profit
legal services [3].
Says Linna, «Where law schools really have and have had an innovation deficit since the beginning of time is
thinking about how we can improve the delivery of
legal services; not working in the business as lawyers, but working on our business.
Look, globalization information technology and what I often call the kind of blurring together of traditional categories like law versus business, or global versus local, or public versus private, these three things are reshaping everything
about our world and as lawyers of course we should
think they're going to reframe us
about what it means to be a lawyer, the market for
legal services, how we connect with our clients, the kinds of things that we do and how we do them.
If you or someone you care
about is in the unfortunate situation of
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«I
think this process gives the client a degree of control that lawyers don't normally give clients,» Joel Miller is quoted as saying
about unbundled
legal services.
When I
think about selling
legal services, I'm reminded of the tough time doctors have selling preventive medicine, because if it works, nothing happens!
It's not just the industry as a whole that's changing, and we talk
about that a lot, but really it's the individual lawyers
thinking outside the box, pushing the boundaries of what we've been taught in the traditional model, and just getting out there and delivering
legal services in new ways that's really forming what we call this future of law practice.
Think about your video from the perspective of a
legal services consumer.
Lately, I've been
thinking (and writing) quite a bit
about change in the
legal field, in large part because I've been reading Mitchell Kowalski's recently published book, «Avoiding Extinction: Reimagining Legal Services for the 21st Century» (ABA 2
legal field, in large part because I've been reading Mitchell Kowalski's recently published book, «Avoiding Extinction: Reimagining
Legal Services for the 21st Century» (ABA 2
Legal Services for the 21st Century» (ABA 2012).
In the last «
Thinking out cloud» column from Jobst Elster, (Head of Content &
Legal Market Strategy, InsideLegal), he talked about legal's move to cloud - first and the business case for using cloud services in support of firms» transformation to more agile, innovative business mo
Legal Market Strategy, InsideLegal), he talked
about legal's move to cloud - first and the business case for using cloud services in support of firms» transformation to more agile, innovative business mo
legal's move to cloud - first and the business case for using cloud
services in support of firms» transformation to more agile, innovative business models.
I started getting into design
thinking, and talking with others
about how design can be applied on a systems level to rethink how we deliver
legal services.
Finally, let's
think about the one thing that alternative
legal services lack most: personalization.
Think about it — an alliance with Shepherd Data
Services may be the most valuable one a
legal professional forms.
The CBAFutureschat is a warm - up event for a CBA
Legal Conference panel on Aug. 15 titled All About Legal Innovations, where speakers Blase and McFarlane will share innovations in legal service delivery around the world, and invite participants to do their own blue - sky thinking about innovations in the Canadian legal marketp
Legal Conference panel on Aug. 15 titled All
About Legal Innovations, where speakers Blase and McFarlane will share innovations in legal service delivery around the world, and invite participants to do their own blue - sky thinking about innovations in the Canadian legal marketp
About Legal Innovations, where speakers Blase and McFarlane will share innovations in legal service delivery around the world, and invite participants to do their own blue - sky thinking about innovations in the Canadian legal marketp
Legal Innovations, where speakers Blase and McFarlane will share innovations in
legal service delivery around the world, and invite participants to do their own blue - sky thinking about innovations in the Canadian legal marketp
legal service delivery around the world, and invite participants to do their own blue - sky
thinking about innovations in the Canadian legal marketp
about innovations in the Canadian
legal marketp
legal marketplace.
I hope that lawyers who are listening are starting to
think about ways that they can bring that fifth of the country who is disabled in and help them find
legal services and make them clients.
I
thought it might be helpful to clarify, in her case where we're talking
about legal aid there's a very well defined number and gap and need, and it's not the same thing that we talk
about when we're talking
about all the opportunities to make money by changing the way we package
services.
Nevertheless, with the ongoing war for talent and the
legal technology race heating up globally, it is more likely than not that law firms in the South East Asian region will soon be challenged to
think about how their law firms — the centre of
legal services — will be designed for the 21st century client.
Even all the talking
about access to justice inside the
legal establishment seems to mostly steer clear of controversial topics and ideas (
think para-legals, SRLs, unbundled
legal services...).
Think about it - an alliance with Shepherd Data
Services may be the most valuable one a
legal professional forms.
«We
think constantly
about how do we reach out to the law - practicing community and help them and provide insight into the disruption that is taking place in
legal services and technology,» Bridgesmith says.
At an in - house panel in late October, Nikki Latta, associate general counsel of Deloitte Canada, agreed there are multiple pressures presented by various regulatory demands and various disrupters to businesses but said that for Deloitte's
legal department the focus is on providing «disruptive
service» — understanding and managing for things no one
thought about a year ago.
I guess maybe what I'm
thinking is that by opening up the window, by learning how to code, learning what's possible, it lets you see a different way of serving clients and solving
legal problems, and part of me
thinks that, as new possibilities come online, new ways of serving clients by building tools that fix things, like this parking ticket app, like a
service that allows lawyers to build a referral network that makes them look more like a giant, spread out firm, and other things, as these possibilities come out there, you can stop
thinking about serving just one client's
legal needs, and start
thinking about solving that
legal problem for anyone who comes to you.
The
Legal Education and Admissions Section is being asked to
think about law school, at least in part, in terms of producing lawyers with knowledge, skills and values geared towards the practical demands of a professional life of client
service.
Do you
think the American CEO of an American - headquartered 500 billion dollar conglomerate is going to give two hoots
about the best interests of the Canadian individual
legal service consumer?
When you start to
think about these everyday changes, you will start to appreciate the shape of things to come for the delivery of
legal services.
They
think that ABS will either be income neutral to them or will come at the expense of lawyers not in their practice area or will somehow come
about either from, first, a hoped - for increased demand for
legal services or from, second, a hoped - for set of efficiencies mostly through the magic of algorithms.
In order to provide a
thinking environment
about the future of our evolving profession, the Commission on Professionalism hosted its second annual conference, The Future Is Now:
Legal Services 2.017, this past May.
As state bar associations» activity with respect to
thinking about the future increased, in 2016, the American Bar Association's Commission on the Future of
Legal Services (Commission) released its own Report on the Future of
Legal Services in the United States.
At the hearing I took the opportunity to suggest that the Commission not only
think about the future of
legal services, but also what the future might / should look like for the regulation of
legal services in light of whatever findings or recommendations might come from the Commission.
The LAPG has today written to the
Legal Services Commission urging the LSC to think again about imposing the new legal aid contract on the legal professsion in order to prevent significant harm to the interests of cli
Legal Services Commission urging the LSC to
think again
about imposing the new
legal aid contract on the legal professsion in order to prevent significant harm to the interests of cli
legal aid contract on the
legal professsion in order to prevent significant harm to the interests of cli
legal professsion in order to prevent significant harm to the interests of clients.
The buzz accompanying this week's LegalX launch may just signal the beginning of a real shift in how we
think about, create and deliver
legal services to those who need them.
It's not
about what you
think or need in whatever
legal service you want clients to engage with you, it's
about what your client needs and wants.
When Ian is not
thinking about how to improve delivery of
legal services, you can find him noodling on his 1995 Fender Stratocaster or puttering around an old sailboat.
He's strongly passionated
about innovation in
legal services,
legal services design and justice access and
thinks that innovvation and digital transformation of the
legal and justice are great driver for development and competitiveness and will lead to a real revolution in the approach of all stakeholders to the
legal services world.
She is a regular speaker and — being an active member of Toastmasters International - enjoys delivering «TED - style» talks at various conferences in the
legal sector to provoke interest and
thoughts on various subjects that she feels particularly passionate
about, such as the future of the
legal profession and
services, the lawyers» role in person to person diplomacy, gender equality and the advancement of women in leadership positions, or the challenges of cross-cultural communication and negotiations.
There is massive hype and conjecture
about where technology is taking
legal services, but I
think we need to remind ourselves that technology alone isn't going to make the difference.
Comment, The Changing Face of
Legal Practice: Trends in
Thinking About Unbundled
Legal Services — Twenty - Six Recommendations From the October 2000 Baltimore Conference (page 26)
Lest anyone
think PwC has the field to themselves, American Lawyer notes: «Deloitte, EY, KPMG, and PwC have invested heavily in their
legal services arms in recent years — particularly in Europe — and now collectively employ
about 8,500 attorneys globally.»
I don't
think you can attribute it all to doubts
about the efficacy or reliability of alternative
legal services providers: the major players in this sector have ten - plus years of outstanding results and tens of millions of dollars in annual turnover.
I almost can't imagine that when you
think about all of the people annually, who are served by the
Legal Services Corporation and then all of the people, who are turned away but yet because the
Legal Services Corporation affiliates are there throughout the country, they're almost a triage or emergency room where they help coordinate so much pro bono
service around the country.
And if you
think about all the other needs people have, saving for retirement or putting a kid through school or making a car note or paying off loans, if you have to choose between doing one of those things and paying for
legal services, you are going to go without the
legal services.
What it means is you should be
thinking about how China's reach impacts your clients and how that will impact their need for
legal services.
Meanwhile, many big firms have managing partners who
think more holistically
about how the delivery of
legal services needs to be transformed to meet the changing needs of their clients.
This globalization is changing the how we
think about service in general and eventually will change our definition of
legal services.
Merely by announcing a meeting on a listserv of DC
legal services providers, she got attorneys from nonprofits, law firms, and law schools to come together and
think about ways to celebrate DC's pro bono community and encourage more attorneys to do pro bono work.
We
think that the bidding sites should have articles and information on their web sites describing the «limited
legal service» concept as this would be way to educate consumers
about another way to cost effectively buy
legal services.