Sentences with phrase «through efficient customer service»

Instead of writing «Customer Service,» go for something like this: «Decreased complaints by 15 % through efficient customer service.»

Not exact matches

KaTom strives to be a top performing leader in the foodservice equipment and supplies industry, providing excellent customer service by utilizing superior technology and efficient operations, through continuous improvement, while empowering our diverse workforce.

About Blog Sullivan Heating and Cooling is a full service heating and air conditioning company located in Buffalo, New York that strives to exceed the expectations of our customers through friendly, efficient customer service, quality installation of new high efficiency furnaces, boilers and air conditioning products.

ELM Solutions empowers customers to succeed in delivering higher organizational value by becoming more productive and efficient through specialized technology solutions, finding answers to complex problems through the use of deep domain - specific analytics and helping organizations cross performance barriers through rich and relevant technologies, services, solutions and learning opportunities.

The main mission is to continually strive to enhance customer experience through innovative products, efficient relationship management and excellent service delivery in a cost effective manner.

Received and verified department deliveries Merchandised, priced and stocked products Understood and performed store system functions: receiving and transferring merchandise Maintained efficient and accurate stockroom and paperwork operations Created a Customer First environment through proper sales floor presentation standards Ensured customer service standards are upheld when on the salesCustomer First environment through proper sales floor presentation standards Ensured customer service standards are upheld when on the salescustomer service standards are upheld when on the sales floors.

Exceptional Customer Service Representative sustaining the highest level of customer service through efficient team and customer account manCustomer Service Representative sustaining the highest level of customer service through efficient team and customer account manaService Representative sustaining the highest level of customer service through efficient team and customer account mancustomer service through efficient team and customer account manaservice through efficient team and customer account mancustomer account management.

Exceptional Customer Service Representative sustaining the highest level of customer service through efficient... Outlook Accomplishments Led service team to 5 % improvement in customer base from 2010 - 2011,... Business Management and Accounting Completed customer service, sales, and management traininCustomer Service Representative sustaining the highest level of customer service through efficient... Outlook Accomplishments Led service team to 5 % improvement in customer base from 2010 - 2011,... Business Management and Accounting Completed customer service, sales, and management trainingService Representative sustaining the highest level of customer service through efficient... Outlook Accomplishments Led service team to 5 % improvement in customer base from 2010 - 2011,... Business Management and Accounting Completed customer service, sales, and management trainincustomer service through efficient... Outlook Accomplishments Led service team to 5 % improvement in customer base from 2010 - 2011,... Business Management and Accounting Completed customer service, sales, and management trainingservice through efficient... Outlook Accomplishments Led service team to 5 % improvement in customer base from 2010 - 2011,... Business Management and Accounting Completed customer service, sales, and management trainingservice team to 5 % improvement in customer base from 2010 - 2011,... Business Management and Accounting Completed customer service, sales, and management trainincustomer base from 2010 - 2011,... Business Management and Accounting Completed customer service, sales, and management trainincustomer service, sales, and management trainingservice, sales, and management training within

Facilitate a shift towards a culture of continuous improvement that ensures the highest levels of customer service delivery through efficient alignment of processes and business systems.

Updated / maintained over 30,000 files through electronic inventory system allowing for efficient customer service.

Through a strong commitment to customer service we combine a friendly and informal approach to recruitment together with fast and efficient delivery

Reinforced the company image through cleanliness, merchandise organization, and efficient customer service.

Expand customer loyalty through excellent customer service relationships and efficient resolution of disputes.

Provided efficient and effective customer service through multitasking, directing, and overseeing 140 + patients on a weekly basis

Deft in maintaining harmonious customer service relations between management and employees through efficient administration and resolution of employees» grievances.

About Blog Sullivan Heating and Cooling is a full service heating and air conditioning company located in Buffalo, New York that strives to exceed the expectations of our customers through friendly, efficient customer service, quality installation of new high efficiency furnaces, boilers and air conditioning products.

Intern Architect Resume Objective 4 — My services as an efficient Intern Architect can offer the customers with uniquely designed structures that are attractive, which is followed through proper design development drawings and novel methodologies.

• Hands - on experience in ensuring high levels of customer satisfaction through provision of exceptional customer services • Highly skilled in assessing customers» needs and providing both information and assistance to ensure that they are met appropriately • Deep insight into the «extra mile» mantra to drive sales and ensure repeat business opportunities • Deeply familiar with recommending merchandise based on each customer's individual requirements and likes • Demonstrated expertise in preparing sales contracts and handling payment processes for both cash and credit card transactions • Unmatched ability to serve multiple customers at the same time, without compromising quality of services • Qualified to handle merchandising, visual merchandising and stocking activities in a time efficient manner • Proficient in upholding and implementing loss prevention strategies, and effectively reducing item loss through constant check and vigilance • Adept at processing shipments and ensuring that all merchandise is appropriately represented on the floor • Competent in recommending products to customers by effectively and efficiently providing information of benefits and demonstrating product features • Well - versed in engaging customers though conversation to determine their needs and assisting them in locating their choices of products • Proven record of suggestively selling additional items and services in a bid to meet company and self - sales goals

GAP INC. — Pierre, SD 9/2004 — 2/2009 Retail Stock Associate • Received and verified department deliveries • Merchandised, priced and stocked products • Understood and performed store system functions: receiving and transferring merchandise • Maintained efficient and accurate stockroom and paperwork operations • Created a Customer First environment through proper sales floor and backroom presentation standards • Ensured customer service standards are upheld when on the saleCustomer First environment through proper sales floor and backroom presentation standards • Ensured customer service standards are upheld when on the salecustomer service standards are upheld when on the sales floors

• Demonstrated knowledge of planning and coordinating the provision of efficient services to hotel patrons • Extensive knowhow of leading guests through check in and check out duties, targeted at providing them with a positive image of the hotel • Able to take ownership of guests» complaints and employ techniques to ensure immediate resolution • Functional ability to minimize disruptions and ward of unpleasant situations by employing tact and good customer service sense

• Hands - on experience in providing information to customers by firstly verifying requests and then offering assistance • Highly experienced in completing order forms and requisitions and consulting documentation to verify order information • Deep insight into preparing invoices and bills, and processing credit card sales and mail order documentation • Demonstrated expertise in maintaining efficient filing systems, appropriate to the activities of each assigned unit • Familiar with operating and maintaining office equipment such as computer terminals, printers and scanners • Skilled in answering incoming telephone calls and dispatching requests, in addition to maintaining information flow in assigned units and / or counters • Unmatched ability to maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly and courteous service • Effectively able to engage customers through suggestive selling activities, in a bid to increase company revenue • Qualified to process sales transactions with special focus on customer satisfaction and return business opportunities

Strong provision of quality internal and external customer service through concise and efficient application of laboratory practices, specimen analysis and results reporting.

steady flow of material through production lines by keeping production lines loaded and discharge racks... quality, customer service and efficient manufacturing.

The purpose of the Lobby Services Representative position is to provide superior and quality service to customers through efficient and accurate financial...

Engraving & Printing FCU (Washington, D.C.) 2/2007 — 12/2008 Teller Coordinator • Oversaw and directed teller team ensuring effective and efficient operations • Processed deposits, withdrawals, money orders, cashier's checks, and other financial documents • Managed confidential customer records and made changes to contact information and passwords • Ensured customer satisfaction and repeat business through attentive service

Professional Duties & Responsibilities Determined client financial goals and created comprehensive investment portfolios Recommended funds, allocation percentages, and risk management products Performed market and investment research, analysis, and asset allocation studies Authored market and portfolio commentaries and customer correspondence Generated product sales through cold calling, networking, and client presentations Oversaw loan process, determined risks, and recommended course of action Trained and supervised junior associates ensuring effective and efficient operations Experienced in legal compliance, research, and document creation Developed marketing and development plans as well as all collateral materials Resolved customer service inquiries resulting in client satisfaction and repeat business Performed all duties in a positive, courteous, and timely manner

Information Technology (IT) Director — Duties & Responsibilities Manage IT department, customer service technicians, client / staff training, and a multimillion dollar budget Set and strictly adhere to departmental budgets and timelines ensuring timely and cost effective operations Responsible for 150 servers in a VM / SAN environment, Cisco network, and MAN connection between offices Maintain 4 9's uptime on all IT services and attain 100 % SLA compliance with clarification of SOW terms Successfully manage multiple building moves and build outs with zero IT downtime Oversee PBX to Cisco Unified Communications change, VMWare / SAN implementation, and hosting of 20 ASP clients Create and implement complete helpdesk department and remote resolution of client issues Negotiate and administer contracts and partnerships with vendors, service providers, and other parties Configure, troubleshoot, and support 300 + corporate workstations ensuring efficient, effective, and secure operations Oversee remote network access, VPN support, and phone support for remote executives Install, configure, troubleshoot, and support multiple Windows and SQL servers Design and implement enterprise disaster recovery systems, processes, and policies Plan and develop of LAN / WAN hardware and software requirements, updates, and related equipment Facilitate customer contracts / billing, technical support, and end - user training Train large staffs ensuring they understand the brand and adhere to corporate policies and procedures Collaborate with department managers to identify and address security concerns through IT Security policies Author reports concerning IT department operations, suggested hardware / software updates, and other pertinent data Perform all duties with positivity, professionalism, and integrity Consistently recognized and promoted for excellence in team leadership, customer service, and technical skills

JPMorgan Chase (Chicago, IL) 2007 — 2010 Branch Manager • Managed all aspects of JPMorgan Chase branch including daily operations and personnel • Responsible for $ 40 million in deposits, $ 20 million in loans, and $ 50 billion in accounts • Consistently exceeded quarterly acquisition goals through effective product positioning • Ensured banking compliance with state, federal, and internal regulations • Conducted audits to maintain responsible, profitable, and efficient operations • Investigated issue escalation, fraud, theft, forgery, and identity theft claims as needed • Delivered excellent customer service ensuring client satisfaction and repeat business

Century 21 Realty (Auburn, CA) 2007 — 2008 Operations Assistant • Delivered comprehensive administrative and logistical support to sales team • Facilitated real estate transactions through document drafting and coordination • Managed sales team calendars ensuring efficient operations • Provided excellent customer service guaranteeing a positive sales experience

Warehouse Manager — Duties & Responsibilities Manage warehouse, supply chain, sales, and administrative support activities across a variety of industries Train new team members ensuring they understand the brand and adhere to company policies and procedures Oversee daily office and warehouse administration resulting in efficient, effective, and on - budget operations Represent company brand with poise, integrity, and positivity Responsible for shipping, order tracking, receiving, inventory, billing, and customer service Maintain company equipment, facilities, and products in an organized and professional fashion Study internal literature to become an expert on products and services Develop and strengthen relationships with outside vendors, partners, customers, and community leaders Generate significant revenue through networking, in person sales, and other tactics Estimate project costs, timelines, and ensure compliance with contract terms Strictly adhere to all department budgets and project timelines Provide data entry, client account maintenance, and other administrative services Manage corporate correspondence and reception duties including telephone and in - person service Encourage high customer retention by maintaining friendly, supportive contact with existing clients

Deluxe Corporation (Shoreview, MN) 03/2006 — 12/2006 Account Manager • Effectively employed solution selling of both traditional and new products and services to a varied client base • Consistently exceeded revenue targets through effective sales and customer service techniques • Optimized solution selling techniques to small businesses and regional banks through direct customer contact and marketing • Cultivated positive customer relationships with accountants, national accounts, and large regional corporations • Increased sales results from initial 77 % of goal to 105 % of goal • Developed detailed territory business plan to effectively meet 100 % of new product sales goals • Proficiently utilized CRM tool to manage 500 + account base in an efficient and effective manner

National Securities Corporation (Chicago, IL) 4/2008 — 9/2008 Investment Advisor • Consistently exceeded sales goals through cold calling, networking, and other sales tactics • Analyzed client portfolios and created detailed reports regarding investment performance • Offered investment advice based on market conditions and customer needs • Provided excellent customer service resulting in client satisfaction and repeat business • Served as a mentor to junior associates ensuring efficient and effective operations

Worked directly with customers to build relationships, undercover and satisfy their needs through the sale of financial products and services, while running all aspects of an efficient and productive branch.

Office Manager — Duties & Responsibilities Manage office operations for a variety of businesses and not for profit institutions Serve as trusted advisor to senior leadership and member of various advisory committees Train and supervise large staffs ensuring they understand the brand and adhere to corporate protocols Build and strengthen professional relationships with clients, partners, vendors, and senior leadership Set and strictly enforce departmental budgets and project timelines ensuring efficient operations Create and oversee various fundraisers including all logistics, staffing, and marketing Design and implement employee development curriculum enhancing team morale and skill sets Perform human resource functions including recruitment, discipline, termination, and benefit administration Represent the company at public speaking engagements building community respect and goodwill Responsible for material procurement valued in excess of $ 10 million and an additional $ 20 million in inventory Reduce yearly operational costs by more than $ 1 million through effective management techniques Negotiate and administer contracts with vendors and partners ensuring favorable and profitable conditions Oversee all corporate hardware and software purchases, database management, and other IT functions Assist with marketing, sales, and customer service initiatives resulting in significant revenue gains Maintained accurate and secure client records, sales reports, and other pertinent data Represent company brand with poise, integrity, and positivity

Office Manager — Duties & Responsibilities Provide office management and administrative support across a variety of industries and settings Train new team members ensuring they understand the brand and adhere to company policies and procedures Manage marketing, sales, and customer service ensuring profitable and efficient operations Responsible for accounts payable / receivable, budgets, and other accounting functions Direct human resources including payroll, benefit administration, and talent recruitment Design and distribute marketing materials, corporate newsletters, and other collateral Cut company expenses by 40 % through effective inventory and order management procedures Negotiate contracts with vendors resulting in a 30 % reduction in expenses Serve as liaison between multiple departments and senior leadership Oversee large scale office renovation while ensuring zero productivity losses Manage corporate correspondence and reception duties including written, telephone, and in - person service Develop and strengthen relationships with clients, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing clients Organize special events, meetings, and corporate travel arrangements Study internal literature to become an expert on products and services Consistently recognized and promoted for excellence in office management Represent company brand with poise, integrity, and positivity

Event Meeting Coordinator — Duties & Responsibilities Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Responsible for varied special event coordination from conception to implementation Oversee event logistics including audio / visual technology, venue, catering, and travel arrangements Manage volunteers and junior staff members ensuring effective, efficient, and professional operations Design and implement strategic business plans, integrated marketing campaigns, and research initiatives Set and strictly adhere to departmental budgets and timelines Create, launch, and manage «Homeowners Helping the Homeless» a nationwide financial assistance program Recognized for excellence as a relator, sales executive, and customer service specialist Represent company brand with poise, integrity, and positivity Consistently meet or exceed sales goals through networking, in personal sales, and other tactics Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and community leaders Provide exceptional customer service resulting in client satisfaction and repeat business Perform all duties in a professional and courteous manner

Business Manager — Duties & Responsibilities Direct daily restaurant operations, marketing, customer service, and finances for multiple establishments Hire, train, and direct large staffs ensuring they understand that brand and adhere to corporate protocols Responsible for multimillion dollar inventory, facility, and professional food preparation equipment Set company budgets, maintain profit / loss statements, and ensure overall financial health Determine employee schedules, responsibilities, and dress code Increase sales through effective marketing and customer service Cut operational costs through efficient inventory management and employee scheduling Negotiate contracts and agreements with suppliers securing quality products at low prices Ensure compliance with all applicable health and safety regulations Enforce corporate food and beverage quality standards Create employee development programs building staff skill sets and value Utilize employee recognition tactics to build morale and company loyalty Develop a loyal client base through excellent customer service and a quality product Build and strengthen relationships with clients, staff, vendors, and community leaders Perform administrative duties such as data entry, filing, faxing, and phones as needed Fluent in Albanian, English, and Spanish.

Professional Experience Danville Centre for Health and Rehabilitation (Danville, KY) 2008 — Present Community Liaison (2010 — Present) Admission and Marketing Director (2008 — 2010) • Marketed specialty clinical programs for 500 multi-site nursing home beds in Central Kentucky • Designed and implemented comprehensive marketing campaigns including all collateral materials • Generated significant sales through marketing, special events, in - person sales, and other tactics • Trained junior team members in corporate policies and customer service and sales best practices • Successfully secured admissions to 106 bed skilled nursing facility through customer relations and sales initiatives • Set and strictly adhered to departmental budget ensuring efficient and effective operations • Responsible for business plan development, financial oversight, staffing, and team training • Supervised Admissions Assistant and the «Angel Care» resident advocacy team program

Retail Sales Manager — Duties & Responsibilities Oversee customer service and sales staff ensuring efficient, effective, and profitable operations Design and implement staff development programs to enhance sales and customer service skills Train employees in corporate branding and company policies and procedures Consistently meet or exceed sales goals through networking, in person sales, trade shows, and other tactics Develop and implement company marketing, public relations, and promotional strategies Identify company operational challenges and overcome obstacles through strong managerial skills Represent company brand with poise, integrity, and positivity Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Interact with support staff and company resources effectively to create the best consumer experience Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Strictly adhere to budgets and schedules Oversee multimillion dollar inventory and product replenishment Manage company financial records providing detailed, accurate account of transactions and financial health Provide additional operational support including communications, data entry, and other tasks as needed

Business Manager — Duties & Responsibilities Manage multiple technology companies ensuring effective, efficient, and profitable operations Design and implement sales and marketing strategies, campaigns, and collateral materials Recruit, train, and direct sales and customer service teams resulting in significant company revenue Consistently meet or exceed sales goals through networking, cold calling, and other tactics Represent company brand with poise, integrity, and positivity Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Interact with support staff and company resources effectively to create the best consumer experience Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Conduct public relations activities and attend relevant events, fairs, and conferences Negotiate and execute contracts with C - Level decision makers Maintain records of site visits to potential and existing clients to assist in assessing their future needs Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Oversee accounting activities including budgets, accounts payable / receivable, and tax filings Prepare and present periodic financial reports to fellow members of senior leadership

Brand, Inc. (Burger King)(Columbia, SC) 2002 — 2007 Restaurant Manager • Supervised restaurant employees ensuring efficient and profitable operations • Named Manager of the Year (2004) for consistently exceeding company expectations • Created safe, clean, and enjoyable environment boosting staff morale and product sales • Designed and led employee job skill and safety training sessions • Managed site inventory and replenished supplies as needed • Provided excellent customer service ensuring client satisfaction • Performed multiple roles including in store sales, drive through service, and administrative support to further company goals

Business Manager — Duties & Responsibilities Direct daily restaurant operations, marketing, customer service, and finances for multiple locations Hire, train, and direct large staffs ensuring they understand that brand and adhere to corporate protocols Responsible for multimillion dollar inventory, facility, and professional food preparation equipment Set company budgets, maintain profit / loss statements, and ensure overall financial health Determine employee schedules, responsibilities, and dress code Increase sales by 5 % each year through effective marketing and customer service Cut operational costs through efficient inventory management and employee scheduling Negotiate contracts and agreements with suppliers securing quality products at low prices Ensure compliance with all applicable health and safety regulations Enforce corporate food and beverage quality standards Create employee development programs building staff skill sets and value Utilize employee recognition tactics to build morale and company loyalty Develop a loyal client base through excellent customer service and a quality product Build and strengthen relationships with clients, staff, vendors, and community leaders Completed management training program through Fatburger corporate university Certified in ServeSafe food handling procedures Perform administrative duties such as data entry, filing, faxing, and phones as needed Represent brand with positivity, dedication, and professionalism

Claims Management Duties & Responsibilities Utilize efficient workflow organization to improve departmental efficiencies while ensuring effective client response and diligent analysis of claims, with extensive experience in both commercial and personal lines Provide relevant administration and direction to multi-million dollar staff budgets, quality control, fraud investigations, and complex claims reviews, earning denial authority over high - level claims cases Identify and develop talent among team members with focused training efforts, performance reporting and analyses, and operational efficiency initiatives Deliver continuous assessment of work force, while furnishing oversight and guidance regarding effective service strategies and techniques, loss liability monitoring, and claim litigation assistance Develop and implement the marketing and sales efforts of customer service team while tracking progress versus established internal and external benchmarks, providing disciplinary actions when necessary Construct customer service and claims team through effective staff hiring to aid in efficient operations and execution, delegating important tasks / assigments to line supervisors while providing branch - level guidance Aid in strategic planning and capital budgeting based on improving operating efficiency and reducing service - related production losses, collaborating effectively with senior - level management Maintain a strong working knowledge of important industry topics, company programs and policies, and overall regulatory environment, including state - level responsibility for process changes in casualty / PIP Address important client and staff queries, resolving them in an expedited manner Lead through example with consistent work ethic, attitude and professionalism

Aruna Solutions, Inc. (Austin, TX) 1/2005 — 1/2006 Chief Technology Officer • Shaped product development, messaging, and strategy for business intelligence software company • Oversaw team of specialists ensuring effective, efficient, and visionary operations • Provided excellent customer service resulting in client satisfaction and repeat business • Generated significant new sales through innovative marketing and product development

Professional Duties Active international military service including deployment to Iraq Ability to remain calm and in control in high pressure situations Continued military education and service through U.S. Air National Guard Managed military munitions facility ensuring secure and efficient operation Oversaw junior team members and provided instruction as needed Performed administrative duties including phones, data entry, document coordination, and other support functions as required Served as customer service representative in civilian employment Provided excellent customer service ensuring client satisfaction Generated increased sales and repeat business through positive, professional, and courteous client interaction

Professional Experience Harris Bank Evanston (Evanston, IL) 2000 — 2009 Vice President / Branch Manager • Managed all aspects of Evanston branch including daily operations and personnel • Hired, trained, scheduled, and supervised staff of 10 tellers, personal bankers, and support staff • Created and implemented employee review, development, and recognition programs • Designed and executed education programs focused on banking and service best practices • Oversaw teller line, mortgage, consumer loan, and commercial banking departments • Consistently exceeded financial goals through effective sales, marketing, and management • Awarded Harris Bank Outstanding Sales Award for setting company best in product sales • Delivered excellent customer service resulting in client satisfaction and repeat business • Ensured banking compliance with state, federal, and internal regulations • Conducted audits to maintain responsible, profitable, and efficient operations

Property Management — Duties & Responsibilities Coordinate regular maintenance and repairs as well as emergency resolution through the efficient management of maintenance team and general / sub-contractors, also participating in restoration and renovation projects to ensure timely completion within designated budgets Develop annual property budget and monitor with monthly variance reports, preparing financial statements and various regular and ad - hoc reports on property status, including occupancy rates and lease expirations Provide relevant oversight and administration to tenant build - outs, utility service termination and transfer, supply purchasing, and building consolidation processes Support firm management to aid in effective customer service, maintenance, and general property operations, delegating important tasks and assignments while overseeing all critical management aspects Organize, manage, and execute all aspects of the lease process, facilitating the ease of operational aspects as well as price / term negotiations, rental agreement reviews, rent collection, impounds, and tenant eviction as necessary Generate increased revenue through tenant referrals as well as consistent lease renewals through effective service and timely issue resolution Identify and develop talent among hired staff and property personnel, utilizing focused training efforts within a performance - based work environment designed to utilize the critical strengths of assistants, supervisors, and techs Provide continuous assessment of property usage and needs, while furnishing oversight and guidance regarding effective preventative maintenance programs, renovation considerations, and cost reduction / control measures Maintain a strong working knowledge of the leasing property, respective marketplace, and general economic trends Act as a liaison between clients, vendors, sales personnel, support staff, and senior management to facilitate information flow and drive operational efficiency

Information Technology Consultant — Duties & Responsibilities Direct daily operations including sales, marketing, and customer / technical service for technology companies Hire, train, and manage sales and support professionals ensuring efficient and effective operations Direct team of 164 employees in service of approximately 500 major, multimillion dollar accounts Cultivate strong professional relationships through networking, research, and strong interpersonal skills Consistently meet and exceed yearly sales quota of $ 12 million Recognized at top 1 % of a 124,000 person corporate sales force Design and implement technology solutions packages for multinational corporate clients Develop experience with web development / design, real estate, government, manufacturing, sports & entertainment, mining & oil, retail and healthcare technology solutions Proficient in Oracle, UNIX, Linux, Vax, Aix, Sys. 390, NT, SAP systems, ITS, BIS, OS IBM, and IGS services Utilize interpersonal and technical skills as liaison between clients, technicians, and subcontractors Perform all duties with positivity, professionalism, and integrity Consistently recognized and promoted for excellence in team leadership, customer service, and sales

GE Capital (Insert City, State) 1997 — 2000 Senior Account Manager • Managed accounts team ensuring effective, efficient, and profitable operations • Oversaw 352 client accounts including numerous «Top 1000» companies • Generated significant new business through varied marketing and sales tactics • Provided excellent customer service resulting in client satisfaction and repeat business

Project Manager — Duties & Responsibilities Oversee 1,000 employee call center operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity