The sense that someone knows what he or she is talking about or cares about what you have to say is exactly the sort of thing conveyed primarily
through nonverbal signals, Pentland's research has shown.
Through the skill of reading facial expressions, including the micro and macro
signals of emotion, along with a structured approach to managing
nonverbal information, we can achieve a deeper understanding of others, elicit more information, and create an environment for authentic communication.