Qualifications: * Served 8 years in the US Army as an IT Technician and received an honorable discharge Experienced with DRA and Active Directory Experienced with SCCM and OSD deployment and data Restoration Experienced with SCCM Service Manager ticketing system Experienced with Altiris
ticketing application Experienced with Remedy ticketing application web based and client based.
Not exact matches
The most positive aspect of my project
experience was in the area of program defect or operational usage support in that whenever I opened a support
ticket via their help desk
application, their technicians responded in a timely manner and resolved all issues to my satisfaction.
Summary:
Experienced problem solving, troubleshooting Support Technician with abilities working with multiple platforms (Mac, Windows, Android, IOS) using
ticket systems, to resolve network,
applications related issues.