Not exact matches
Higher -
tier (and higher priced) options add screen - sharing, integration with the
customer's in - house directory, and
support for meetings
of up to 200 people.
Partners receive
tiered go to market
support and an opportunity to reach Office 365's 100 million active monthly users and a growing community
of Dynamics 365
customers through Microsoft AppSource.
Michal works in
tier two
support and takes care
of all the difficult technical problems our
customers face.
i really like this two
tiered model, every three years they introduce a new console while phasing out one and maintaining
support for two avoids the hard stop / start
of new console launches with the major benefit being a continual install base and
customer choice.
Burlington Electric is offering this incentive as part
of its effort to meet the
Tier III requirements
of Vermont's RES, which
supports utility programs that help
customers reduce fossil fuel use in the heating and transportation sectors..
If a
customer registers their device within 30 days
of purchase, they get access to a premium
tier of remote
support.
Instead
of simply being a carrier
support issue, MediaTek's high - end chip simply doesn't offer
customers the high levels
of performance and product differentiation demanded by the premium
tier.
Dickinson & Associates — U S Dept.
of Navy, Annapolis • MD 11/2011 — Present
Tier 3 MM Help Desk
Support - Navy Enterprise Resource Planning (NAVY ERP) Collaborated with
customers design and develop upgrades to Workflow and Business Warehouse functions and configuration.
Awarded Top
Tier Customer Service
Support for assisting in revenue penetration in the three quarters
of 2011
•
Customer service - oriented Help Desk Specialist with over 5 years
of experience in providing
tier - 1 technical
support to users over the telephone and in person, presently seeking a position with Bridge Technologies.
Successful in handling variety
of complex banking service inquiries, resolving
customer issues, identifying
customer needs, and providing first -
tier technical
support.
Track record
of providing quality
tier - 1
support and
customer service.
Scheduled Board
of Directors meetings and assisted with meeting materials and agendas.Maintained and coordinated executive and senior management vacation, day - to - day meeting and travel schedules.Served as a professional representative
of the CEO to executive clients, investors and board members.Collaborated with other administrative team members, human resources and the finance department on special projects and events.Developed and managed third -
tier resolution process to resolve issues originating from the
customer retention team.Provided logistical
support to visiting executives in coordination with other Executive Assistants.Handled and distributed all incoming and outgoing mail.Wrote and distributed meeting minutes to appropriate individuals.Open, read, and wrote answers to routine letters.Created and maintained computer - and paper - based filing and organization systems for records, reports and documents.Investigated issues and problems and drafted responses to urgent requests.Served as a liaison between company president and clients regarding client accounts and new business.Approved travel expenses and reimbursement requests.
United States Department
of Energy, Washington • D.C. 2007 — 2010 Help Desk
Tier 2 (Hardware
Support) Provided superior and knowledgeable customer service and support, assisted, and resolved up to 30 incidents per shift related to computer hardware and remote connectivity with 75 % first call resolution
Support) Provided superior and knowledgeable
customer service and
support, assisted, and resolved up to 30 incidents per shift related to computer hardware and remote connectivity with 75 % first call resolution
support, assisted, and resolved up to 30 incidents per shift related to computer hardware and remote connectivity with 75 % first call resolution record.
Job Duties
of Medical Billing / Claims: -
Tier 1 & 2
support through phone and email - Work with
customers on all billing and claimsRequirements
of the Medical Billing / Claims: - Associates degree...
The candidate will be assigned to the
Tier 2 Desktop Engineering team and serve as a Desktop Engineer focusing on
supporting customer requests and will
support requests for technology refresh (replacement and upgrade
of current desktops or laptops).
SNiP LiNK Telecommunications, Pennsauken • NJ 2007 — 2010 Technical
Support Manager Successfully managed a team of 7 technical support and customer care representatives, including Tier 1 and Tier 2 Levels for a 24 x 7 operation resolving issues across voice, Internet and web / messaging se
Support Manager Successfully managed a team
of 7 technical
support and customer care representatives, including Tier 1 and Tier 2 Levels for a 24 x 7 operation resolving issues across voice, Internet and web / messaging se
support and
customer care representatives, including
Tier 1 and
Tier 2 Levels for a 24 x 7 operation resolving issues across voice, Internet and web / messaging services.