Sentences with phrase «tier service desk»

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Located in Da Lat, Hai Long Vuong Hotel is minutes from Lam Ty Ni Pagoda and close to Cam Ly Waterfalls.Featured amenities include dry cleaning / laundry services, a 24 - hour front desk, and luggage storage.A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.

Served as sole tier 2 desk - side support for 1400 users during staff shortage, closing approximately 60 service tickets per week.

Improved reporting metrics, create, maintained and updated operational process documentation that improved collaboration with other service desks (i.e. MISO, OCFO and PGO Tier 3 support).

Since front desk clerks provide tier one services, it is very important that they possess a certain type of personality and the skills to go with it.

• Customer service - oriented Help Desk Specialist with over 5 years of experience in providing tier - 1 technical support to users over the telephone and in person, presently seeking a position with Bridge Technologies.

I would like to reiterate my interest in this position as I am confident that I possess the first tier customer service skills and the necessary proficiency in managing day to day front desk tasks that the job of a receptionist requires.

IMPORTANT NOTE This is a position for a Tier 1 - 2 service desk technician...

... Field Technician... IMPORTANT NOTE This is a position for a Tier 1 - 2 service desk technician and 3 - 5 years of...

● Seeking a Front Desk Coordinator position with Cameron Co. using expertise in providing tier one support and excellence in providing outstanding customer services to maximize the clients» base

A front desk clerk's job is to provide the first tier services to customers entering into an office.

Looking for a Front Desk Receptionist position using well - rounded experience in handling tier - one customer services to ensure satisfied customers and smooth operations of the front dDesk Receptionist position using well - rounded experience in handling tier - one customer services to ensure satisfied customers and smooth operations of the front deskdesk.

• To work for Hancock Regional Hospital as a Front Desk Receptionist bringing a 6 + years» track record of providing tier one customer services.

Tags for this Online Resume: Call center, Tier 1 Help Desk Support Technician, Operation Supervisor, Customer Services

2003 to 2004: IT Engineer / Help Desk / Desktop Tier I & II Support — CareerBuilder, City, ST Performed administrative and technical support to 200 onsite desktop end users, servicing PDAs, and more than 650 remote site users through e-mail and phone systems.

Instrumental as a Tier II queue processor for Service Desk which included Service Desk, PKI, SharePoint, MAC, Follow - Up and email queues.

United States Department of Energy, Washington • D.C. 2007 — 2010 Help Desk Tier 2 (Hardware Support) Provided superior and knowledgeable customer service and support, assisted, and resolved up to 30 incidents per shift related to computer hardware and remote connectivity with 75 % first call resolution record.

* Strong experience with customer support services for IT Operations including service desk, Tier I and Tier II * Excellent verbal and writ...

Professional Experience Marine Corps Network Operations Security Center (Quantico, VA) 12/2008 — Present Information Technology Project Manager • Serve as Project Manager responsible for Network Enterprise Services strategic plans and process development • Tasked with the engineering and design of enterprise services for the largest IT project facing the Marine Corps • Oversee project acceptance, manage third party contractor relations, identify requirement gaps, evaluate integration requirements, document solutions, and facilitate the turnover to the operations group • Administer email messaging system, active directory infrastructure, storage area networks, and virtual server infrastructure • Additional systems of responsibility include DMS (Defense Messaging System), DAR (Data at Rest, Guardian Edge's enterprise encryption), HBSS (Host Based Security System), MOSS 2003/2007 (Microsoft SharePoint), SCOM (System Center Operations Manager, Enterprise Event Monitoring) • Provide full time Tier II & III Help Desk Support for the ~ 50,000 users in both the classified and unclassified networks • Directly manage subordinate IT supervisors determining workflow and ensuring efficient and effective operations • Serve as a member of external boards, committees and working groups representing the USMC and the MCNOSC • Champion the MCNOSC's adoption of the ITIL (Information Technology Infrastructure Library) processes, implement the MCNOSC's Change Management Process, and establish the first enterprise level Change Management Approval Board • Serve as Project Manager during the Marine Corps first implementation of HBSS on the classified and unclassified networks • Responsible for the Marine Corps» Network Consolidation of the SIPRNet involving the collapsing over 36 separate Active Directory Domains into one forest and a single domain structure and the migration of over 300 servers and every workstation on the USMCServices strategic plans and process development • Tasked with the engineering and design of enterprise services for the largest IT project facing the Marine Corps • Oversee project acceptance, manage third party contractor relations, identify requirement gaps, evaluate integration requirements, document solutions, and facilitate the turnover to the operations group • Administer email messaging system, active directory infrastructure, storage area networks, and virtual server infrastructure • Additional systems of responsibility include DMS (Defense Messaging System), DAR (Data at Rest, Guardian Edge's enterprise encryption), HBSS (Host Based Security System), MOSS 2003/2007 (Microsoft SharePoint), SCOM (System Center Operations Manager, Enterprise Event Monitoring) • Provide full time Tier II & III Help Desk Support for the ~ 50,000 users in both the classified and unclassified networks • Directly manage subordinate IT supervisors determining workflow and ensuring efficient and effective operations • Serve as a member of external boards, committees and working groups representing the USMC and the MCNOSC • Champion the MCNOSC's adoption of the ITIL (Information Technology Infrastructure Library) processes, implement the MCNOSC's Change Management Process, and establish the first enterprise level Change Management Approval Board • Serve as Project Manager during the Marine Corps first implementation of HBSS on the classified and unclassified networks • Responsible for the Marine Corps» Network Consolidation of the SIPRNet involving the collapsing over 36 separate Active Directory Domains into one forest and a single domain structure and the migration of over 300 servers and every workstation on the USMCservices for the largest IT project facing the Marine Corps • Oversee project acceptance, manage third party contractor relations, identify requirement gaps, evaluate integration requirements, document solutions, and facilitate the turnover to the operations group • Administer email messaging system, active directory infrastructure, storage area networks, and virtual server infrastructure • Additional systems of responsibility include DMS (Defense Messaging System), DAR (Data at Rest, Guardian Edge's enterprise encryption), HBSS (Host Based Security System), MOSS 2003/2007 (Microsoft SharePoint), SCOM (System Center Operations Manager, Enterprise Event Monitoring) • Provide full time Tier II & III Help Desk Support for the ~ 50,000 users in both the classified and unclassified networks • Directly manage subordinate IT supervisors determining workflow and ensuring efficient and effective operations • Serve as a member of external boards, committees and working groups representing the USMC and the MCNOSC • Champion the MCNOSC's adoption of the ITIL (Information Technology Infrastructure Library) processes, implement the MCNOSC's Change Management Process, and establish the first enterprise level Change Management Approval Board • Serve as Project Manager during the Marine Corps first implementation of HBSS on the classified and unclassified networks • Responsible for the Marine Corps» Network Consolidation of the SIPRNet involving the collapsing over 36 separate Active Directory Domains into one forest and a single domain structure and the migration of over 300 servers and every workstation on the USMC SIPRNet