Your business exists to solve someone's problem, and
every time a client says, «I wish you did this,» you get an indicator of how to take your product to the next level.
Many
times my clients say that they have learned more than their dog.
I can not tell you the number of
times clients say to me how can someone say I did something without something more like DNA or another witness and now I am looking at life in prison.
Remember your reaction the last
time a client said, «Stop complaining about what we do with the contracts.
But when was the last
time a client said, «Great brief!»
Not exact matches
Having a few
clients gives Joanne Sonenshine's consulting group
time to focus on their specific needs, but «there is a fear that if one or two go away, we are in a serious financial conundrum,» she
says.
Spend
time listening to what your loyal customers and
clients are
saying so that you can consistently perfect what you do.
«While the headline that Anthem is leaving Express Scripts is in of itself not surprising, the
timing is highly unexpected,» Evercore ISI analyst Ross Muken
said in a
client note.
The last
time you asked your assistant to make a dinner reservation for you and a
client, when you recently dropped off your dry cleaning and asked for extra starch in the collars, when a
client was delayed sending in payment and you had to follow up, did you
say, «please» as part of your communication?
«Instead of pecking themselves to death trying to figure out how to comply with all the state and federal regulations,»
says Breslin, «we help our
clients get ahead of the legal issues — such as vacation
time, workers compensation and insurance, and they can focus on what they do best.»
But big customers can leech
time and attention from other
clients and, if they pull out, leave a small business in a rough financial spot, he
says: «All your eggs are in one basket.»
Hoffman and other high - ranking officials took turns filling the void, but he
says it was «only so long before
clients started to feel there was no one giving them full -
time attention.»
«We knew it was
time to move out,»
says Charlton, «when our
client calls got interrupted by band saws in the background.»
For example, don't part ways at a
time that could have major negative consequences for the
client, Elster
says.
Nine
times out of 10, Knitowski
says, those
clients wind up paying.
Sepeti
says she and Ken built enough of a
client base during their part
time days to support the business, but they didn't have any money for advertising.
Your reputation for reliability precedes you because you've proven over
time that customers,
clients and colleagues can trust you to do everything you
say you will.
Andrychuk
said that «we coach
clients to be open and not discriminate» and that after being contacted by The
Times, her team updated all their ads to ensure they didn't exclude any age groups.
With the scandal set to hurt profits and as funding costs climb, the debt load will likely increase beyond 5
times Ebitda, Mizuho Securities USA
said Thursday in a note to
clients, adding its internal credit rating on BRF is now three steps below investment grade.
«The Microsoft [Advertising] guys... arranged meetings with the senior advertiser [
clients] long before this decision was made,»
said Montgomery, meaning they were hamstrung by the browser division by the
time the
client meetings arrived.
«There's a lot to work through,» Sweet
says, noting that she learned from one employee that when he is sent on sales trips to Texas, he is stopped one out of every two
times as he is driving to the
client site.
«Being designated a primary dealer by the Federal Reserve Bank of New York is consistent with our global strategy of expanding our broker - dealer activities, as we seek to serve our
clients with broader execution services and greater market insight and ideas,» Corzine
said in a press release statement at the
time.
«These [fall] benefit meetings with
clients are a
time to look at last year's tax return and see what they can do differently with benefits to help next year's taxes,»
said John Gugle, CFP and principal at Alpha Financial Advisors.
Arruda, who left his job in June to serve as CEO of Ross,
says the digital assistant shortens the research
time for each case, allowing lawyers to take on more challenging files and preventing
client fees from escalating.
On average, it's about seven
times more expensive to get a new customer than it is to get a repeat purchase from an existing
client,
says Alan Middleton, assistant professor of marketing at York University.
One Northwood
client, who asked that his name be withheld,
says that following the sale of his transportation business in 2003 for between $ 25 million to $ 50 million, he was surprised how complex and
time - consuming managing his new wealth was.
iSight
said it began notifying
clients of the threat in October, and other retailers more recently in order to give them
time to track down and remove the malware from their machines before the Black Friday and Cyber Monday shopping sprees.
Exemptions and payout caps can save an insurer from paying more than it can, Shey
says, but a catastrophic event with hundreds of
clients filing claims at the same
time is worrisome.
Bruno Monteyne, an analyst with Bernstein,
said in a note to
clients: «Local competition, within 10 to 15 minutes» drive
time, remains the key driver of store disposals.
M&A bankers
say their
clients are asking them to pitch Jeff Bezos on a deal, Financial
Times reports.
Cayenne Consulting's Hirai
says that his
clients generally fall into one of two categories: those intimidated by the process and those who could write the plan themselves but would prefer to spend their
time on other priorities.
Every
time someone holds back on a new idea, fails to give their manager much needed feedback, and is afraid to speak up in front of a
client you can be sure shame played a part,» management consultant Peter Sheehan has
said.
But, as David
says, broaden your horizons on your own
time; never turn
clients into victims because of your lack of expertise.
LEDs last a very long
time, so it's amusing to hear astonished
clients say they haven't called an electrician or manager to intervene in three years.
«We're growing because we are responsive and because we are able to build trust with our
clients,» Stejskal
says of his 12 - full -
time employees and hundreds of consultants.
That
said, a plan is still a worthwhile investment: in my
time advising
clients, I find that there are some attributes that separate those that succeed and those that don't, and one is a proper social media marketing plan.
For entrepreneurs whose
clients aren't on a repeating business schedule, Calvin Harris Jr., a consultant and CPA in Columbia, Maryland,
says simply making an effort to reach out to
clients at unusual
times can lead to more business.
And I realized a lot of
times I would have to apologize to my
clients,
saying, «We don't actually have as much allocation for you, you wanted to put in $ 20 million but we only have $ 2 million left.»
If you're simply planning on taking a project to please a
client, but you know that it's going to hurt your output on other assignments, and you know you're going to wake up every morning uneasy until the project has passed, then this is probably a very good
time to
say no.
«The
client said he gave them a Mexican ID card — but there's people who visit the US all the
time who have Mexican IDs.
With Google's all - important search algorithm in a state of permanent improvement — Quipp
says it is updated 550
times a year — the SEP team needs to stay on top of all the technical developments and rapidly adjust the company's advice to
clients to reflect those changes in the search world.
«I send E-mail to my
clients at least 30
times a day,» she
says.
«People were focusing more of their
time on responding to emails than creating great work for our
clients,»
says Mroueh.
CME CEO Terry Duffy
said in a statement: «At a
time when market participants are seeking ways to lower trading costs and manage risk more effectively, this acquisition will allow us to create significant value and efficiencies for our
clients globally.
All three
said they returned from maternity leave to find they hadn't been promoted (although they claim MoFo nevertheless billed
clients for the lawyers»
time as if they were more senior).
«One of the
client's preoccupations is to avoid the «
Times Square effect,»»
says Moment's Hans Samuelson, the LAX project manager responsible for co-ordinating the media elements.
Henry Klingeman, Gross» lawyer, likewise
said his
client «never thought, at the
time these things were happening, that he was doing anything illegal.»
«Often
times, I see
clients who have large pensions become too conservative with their investment portfolio,»
says Reston, Va., financial planner Mark Atherton.
Doug Lockwood, a financial planner at Hefty Wealth Partners in Auburn, Ind.,
says he is having many more conversations with
clients lately about young people saving money — although mostly these involve affluent parents expressing their fears over how their grown children will get by in more trying
times.
Milestone: «We only work with select
clients we fall in love with — and this year we will fall in love for the 150th
time,» Gardner
said.