LendEDU analyzes each private student loan provider using the following criteria: communication process with consumers and / or
required cosigner, ease of use when applying, clarity of necessary disclosures, availability of 24/7 customer support staff, availability of customer support channels including but not limited to email, phone, fax, and text, competitiveness of interest rates offered at a high level and at a
credit profile level, wide variety of terms available, non-financial benefits and services offered, incentives for responsible borrowing,
tools to promote educated repayment, relationships with servicing companies, availability of a soft
credit check process, experience industry executives, track record of excellent consumer happiness, values upheld by the institutions, and timeline for funding process.