The loan servicing industry's longstanding failures came into sharp focus three years ago when an analysis of consumer complaints by the federal Consumer
Financial Protection Bureau found that some companies were pushing struggling borrowers toward default — which essentially ruins their financial lives — by giving them misinformation, by making it difficult for them to refinance their loans and pay lower rates, and by withholding information about affordable payme
Financial Protection Bureau found that some companies were pushing struggling borrowers
toward default — which essentially
ruins their
financial lives — by giving them misinformation, by making it difficult for them to refinance their loans and pay lower rates, and by withholding information about affordable payme
financial lives — by giving them misinformation, by making it difficult for them to refinance their loans and pay lower rates, and by withholding information about affordable payment plans.