Sentences with phrase «track customer complaints»

Just two days after it emerged a French consumer fraud group is investigating Apple over its handling of battery - related performance issues on iPhones, Apple is now facing questions from government officials in its own country over the controversy.The Wall Street Journal reported on Wednesday that Senator John Thune (R — S.D.), chairman of the Commerce Committee, has sent a letter to Apple CEO Tim Cook asking a series of questions about how the company decided to throttle processing performance in iPhones with older batteries.In a letter to Chief Executive Tim Cook, a copy of which was viewed by The Wall Street Journal, Thune asked how Apple has tracked customer complaints of processing performance, and if Apple has explored offering rebates to customers who paid full price for a

In a letter to Chief Executive Tim Cook, a copy of which was viewed by The Wall Street Journal, Thune asked how Apple has tracked customer complaints of processing performance, and if Apple has explored offering rebates to customers who paid full price for a battery replacement before the company offered discounted rates last month.

In the letter, Thune has also asked Apple how it is tracking customer complaints of their iPhone working slower than before, and if it has considered offering a refund to customers who paid full price for replacing the battery on their iPhone before the discounted program was announced by Apple.

Proficient in handling complex customer service issues, reviewing customer complaints and tracking customer complaint resolution.

Not exact matches

A proprietary system tracks repeat business, the lifetime value of customers, complaints, and other service indicators.

Thanks to the Internet, marketing now cuts across the entire organization, from customer - service reps responding to complaints on blogs to the IT department, tracking consumer web behavior.

Following complaints, Verizon began letting customers withdraw from the tracking program.

Excellent Track Record: As a member of the Better Business Bureau, Efinancial has a stellar track record when it comes to handling customer complaints and resolving situatTrack Record: As a member of the Better Business Bureau, Efinancial has a stellar track record when it comes to handling customer complaints and resolving situattrack record when it comes to handling customer complaints and resolving situations.

If a particular insurer that you were considering has a poor track record with their customers or a large number of complaints, you will most likely want to buy your plan from someone else.

This department keeps track of the complaints filed by the customers.

The removal of location tracking comes after comments made by MoviePass CEO Mitch Lowe that sparked complaints that the app was infringing on its customers» privacy.

• Tracked all vacation and sick time for department personnel and monitored and managed workflow of customer service representatives, manage customer complaints and resolved to equitable solution.

Skills relevant to this position and found on sample resumes for this position include supervising, training and monitoring the daily production of fellow electronic assemblers; responding to detailed e-mails tracking daily productivity; and rectifying customer complaints and concerns.

Common activities performed by a Retail Assistant on a daily basis include collecting payments, tracking stock amounts, helping customers find the goods they need, managing complaints, preparing window displays, and promoting special discounts.

The duties of a Transportation Coordinator include creating schedules, tracking deliveries, reporting incidents, answering to customer inquiries and solving complaints, determining delivery costs, investigating delivery issues and assigning tasks to drivers.

I multi task very well; Handle customer complaints in house or / and corporate complaints, Tracking food new products and old products.

Tracked customers handled complaints, distributed leads, and communicated with spam organizations.

This includes managing dispatch, determining routes of transport, keeping track of the transport vehicle, directing the procurement process, handle repair and maintenance of vehicles, and taking care of complaints by customers or shippers.

Assessed and evaluated programs, customer complaints, regulation distribution, monitored and updated all information into the tracking database, and ensured all data's are complete and accurate.

• Track record of assisting with the realization of the company's maximum profit contribution • Documented success in training staff members and reviewing their performances by implementing core training programs • Demonstrated ability to procure inventory and office supplies by creating and maintaining effective liaison with procurement officers and vendors • Known for resolving clients» issues and complaints by staying within the parameters of company protocol • Proven ability to improve customer relations through implementation of customer support programs and initiatives • Effectively able to assist marketing and promotion teams with visual merchandising efforts by providing them with logistical and administrative support • Competent in handling recruiting efforts and advising store managers of staffing needs and personnel issues • Proficient in facilitating clear communications between different departments by creating a workable bridge between them • Adept at scheduling product knowledge sessions with various sales representatives to provide them with insight into new products on existing product lines • Proven record of proactively building and maintaining customer relations with a view to maximize sales • Able to create and maintain positive work environments for staff members in a bid to retain them • Excellent skills in assisting managers in organizing, planning and implementing administrative strategies • Qualified to coordinate office operations by ensuring that schedules and objectives are met properly

Assist customer with product questions, ordering, order tracking, complaints and problems * Enter... Skilled in Microsoft Office Suite * Good organizational and problem solving skills * Experience...

Track record of troubleshooting complaints and issues regarding delivery to the customers» satisfaction.

• A friendly individual who has a track record of providing highest quality of customer service • Demonstrated ability to deal effectively with guests» complaints and anger quickly and successfully • Able to check guests in and out professionally and in a gracious manner • Adept at posting guest charges and bills • Well versed in handling mail and messages as per procedures • Skilled in answering switchboard in keeping with standards of good telephone manners

• Strong knowledge of key account acquisition and management and automobiles trend analysis • Track record of creating annual dealership sales forecasts and operating profits • Able to plan and implement objectives for achieving sales and gross profits • Skilled in handling customers» complaints with the view to retain them and ensure recurring business opportunities

• Deep knowledge of the restaurant business, with a great ability to provide exceptional first contact customer services • Track record of providing customers with the highest quality of service by ensuring their comfort and accuracy of order • Well - versed in taking accurate orders, relaying them to the kitchen and ensuring timely delivery to patrons • Excellent communication and listening abilities aimed at responding to customers» requests and fulfilling their needs aptly • Adept at making prompt and effective decisions during rush hours targeted at ensuring consistent and high quality services • Exceptionally well - placed multitasking and organizational skills, with a strong ability to respond to several requests at the same time and come up with solutions to everyday problems • Excellent attention to detail and social perception, aimed at being aware of customers» reactions and complaints, with a great ability to handle adverse situations with tact so that they do not affect other customers • Exceptionally service oriented with excellent coordination and communication skills • Able to effectively handle restaurant waiting list during high volume rush hours

Responsibilities for this Senior Data Entry Clerk - Customer Service job includes: • Receive inbound calls with varying degrees of questions or concerns • Keep record of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken • Use computer system to track, gather information, and / or troubleshoot the items raised by the customer • Achieve productivity standards and goals set by the company while maintaining high level of customer service • Basic data entry and administrativeCustomer Service job includes: • Receive inbound calls with varying degrees of questions or concerns • Keep record of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken • Use computer system to track, gather information, and / or troubleshoot the items raised by the customer • Achieve productivity standards and goals set by the company while maintaining high level of customer service • Basic data entry and administrativecustomer interactions, record details of inquiries, complaints, or comments, as well as actions taken • Use computer system to track, gather information, and / or troubleshoot the items raised by the customer • Achieve productivity standards and goals set by the company while maintaining high level of customer service • Basic data entry and administrativecustomer • Achieve productivity standards and goals set by the company while maintaining high level of customer service • Basic data entry and administrativecustomer service • Basic data entry and administrative duties.

Track record of consistently enhancing customer satisfaction with proven skills in complaint handling.

• Special talent for creating menus and correlating recipes in according to gross customer - base's specific tastes • Track record of effectively and efficiently handling staff scheduling duties to ensure appropriate shift coverage • Skilled in investigating and resolving complaints regarding food quality and service • Focused on ensuring exceptional food service delivery through dedicated training programs and conformance to quality control standards • Adept at overseeing food preparation methods, portion sizes and garnishing activities to ensure conformance to presentation standards • Particularly effective in monitoring budgets and payroll records and handling reviews of financial transactions, to ensure authorization of expenditures • Specialized courses in food aesthetics and preparation, aimed at providing customers with novel tastes and presentations • Hands - on experience in overseeing the day to day operations of the restaurant and handling supplies and equipment procurement activities • Proven record of ensuring that all food service programs follow appropriate sanitation procedures • Excellent skills in controlling food costs, ascertaining conformance to sanitation and quality and training food service workers to work optimally

SELECTED ACCOMPLISHMENTS • Attained the Help Desk Manager position from IT Support Technician within 6 years • Conducted workshops and training sessions on compliance with applicable Corporate and Divisional Policies • Placed an interactive ticketing system that lets customers keep in track with the status of their complaint in an online environment

Developed, coded, and installed a Vendor Charge Back system to track cost incurred at product receipt, work in process, and related customer complaints to obtain vendor compliance and reimbursement.

Part - time customer care associate will answer telephone inquiries & complaints, educate customers about services available, and prepare standard reports to track workload.

Track and investigate any customer complaints to prepare corrective actions and preventative measures for any quality issue.

FAMILY DOLLAR, Phoenix, AZ July 2012 — Present Retail CSR • Maintain an updated knowledge pool regarding various product features, specifications and prices • Attend customer complaints and process product return or replacement requests • Keep track of stock availability and order supplies for timely stock replenishment • Create visually appealing product displays to upsell the same • Assist the customers in making informed purchase choices and selecting the products that suit their needs best • Process customer payments, generate bills and fill out warranty cards if applicable on the products purchased

An excellent track record of reducing costs and customer complaints while increasing product quality and reliability.

Duties included; conducting interviews, handling and resolving customer complaints, maintaining and tracking bar inventory, scheduling, completing opening check list, collection and accounting of daily proceeds, and entering invoices into company database.

Summary Innovative Customer Service Manager who effectively executes process changes to improve operational... Books Client relations specialist Focused on customer satisfaction Communication Multitasking Prior... provided ongoing tracking to division - wide customer complaints for annual governmentCustomer Service Manager who effectively executes process changes to improve operational... Books Client relations specialist Focused on customer satisfaction Communication Multitasking Prior... provided ongoing tracking to division - wide customer complaints for annual governmentcustomer satisfaction Communication Multitasking Prior... provided ongoing tracking to division - wide customer complaints for annual governmentcustomer complaints for annual government audits.

• Addressed customer complaints, as well as tracked orders.

Communicated with vendors to track orders and confirm warranties, handled all customer complaints and ensured units fully inspected for quality control purposes.

The Vitamin Shoppe Customer Care Call Center (City, NJ) 10 / 2003 — 6/2007 Technical Product Information Agent / Customer Care Associate • Oversaw all product inquiries and ensured accurate, coordinated corporate responses • Trained, managed, and supported Customer Care team and Retail Communications group • Researched and implemented product information changes with developers and vendors • Provided timely resolutions for client health complaints and product defects • Tracked late or lost shipments and corresponded with mail carriers to remedy errors • Processed returns, freight claims, and other transactions in an accurate manner • Served as liaison with vendors, retail stores, customers, and Better Business Bureau • Performed all duties in a professional, positive, and timely manner