With over 15 years experience and
training as a mortgage loan lender in Shasta County, I pride myself on being able to find home mortgage loan plans for everyone from first time home buyers to seasoned real estate investors.
As a top national
mortgage lender, PennyMac's licensed
Loan Officers are specifically
trained to help entry - level home buyers move through the
mortgage process and have a pleasant home buying experience.
• Advise staff of any changes in policy and procedures, allocate resources, plan work schedule and assign work •
Train current and new staff members, conduct performance reviews and make recommendations regarding corrective actions and dismissals • Proactively assist departmental manager with scheduling for entire department for various
training courses to ensure service level is met • Create and distribute various reports to staff and peers Collector III (September 2007 to present) • Assisted non prime borrowers in bringing their
loan current using one of the variety of programs offered customized for individual financial needs • Assisted team manager with maintaining and distributing month end numbers to peers needed for individuals to achieve individual
as well
as team monthly goal • Proactively created and facilitated various
training classes to assist peers with negotiation skills, creating a sense of urgency
as well
as curing past due
mortgage loans • Peer coached Prime and HAD agents on negotiation skills, overcoming objections and handle time Financial Service Advisor / Relief Team Manager (March 2006 to September 2007) • Proactively contacted Card members that were deemed likely to attrite, educated them on their current terms and offered competitive balance transfer rates based on their individual credit history • Assisted with new hire
training and development • Created reports assisting peers with agent availability which increased team results by 20 % • Provided feedback to marginally performing associates to improve both individual and department performance in percentage of contacts to attempts, phone availability and sales rate
As Regional Vice President of Sales at William Raveis
Mortgage, Michael is charged with managing,
training & spearheading recruitment efforts for
loan officers in New York.