Sentences with phrase «trouble ticket system»

Utilizing trouble ticket system for tracking customer interactions and problem resolution, and followed up with customer to ensure first call resolution.

Employed the trouble ticket system to track customer interface and monitor issue resolutions.

IT Support Engineer — Ellis Memorial Hospital — Sacramento, CA — February 2015 - present • Provide desktop support for more than 300 doctors, nurses, and hospital technicians • Maintain and troubleshoot network of 500 computer and mobile devices • Create internal documentation for software / Cloud - based application use • Cable new hospital wing and integrate into larger network, migrating user accounts from previous systemComputer Support Specialist — LearningTech — Austin, TX — January 2013 - June 2015 • Set up new user accounts on the content management system, email exchange server, and trouble ticket system • Provided in - person and remote support to more than 50 customers • Ran help desk and resolved issues with guaranteed response time of 24 - 36 hours • Set user permissions following company security guidelines

• Deployed and trained employees on new IT trouble ticket system used to place installation requests and report technical issues.

• Program and implement campus - wide, intranet - accessible IT trouble ticket system.

Use trouble ticketing system (Grandslam and Remedy) for tracking customer's interactions and resolve complex issues.

Entered collected data into RightNow and HP Service Manager automated trouble ticketing system.

Re-implemented a trouble ticketing system for the helpdesk so technicians can receive end - user requests and respond in a timely manner

Not exact matches

Have responsibility for the administration of UNIX servers / networks to include: identify, install, configure, and upgrade required software applications; perform system backups and restorations; monitor and optimize system performance; and respond to customer service trouble tickets and network outages

Utilizing a call tracking system to log Trouble Tickets and IT Service requests, follow - up, track and close tTickets and IT Service requests, follow - up, track and close ticketstickets.

Managed the Electronic Security Equipment failures, repairs, testing, and preventive maintenance requirements, implement and track trouble tickets and schedules using the MAXIMO database system.

Work closely with Applications Development, Project Management and IS Network Systems on trouble tickets and new installs.

Address daily user troubles, adds, moves and changes tickets dealing with Cisco UCM 10.5 and Unity 10.5 systems.

• Tracked caller interactions in the department's ticketing system, and transferred open trouble tickets to second - tier support teams.

Oversee the SEIBEL trouble ticket support web system and resolve or distribute over 100 service request and activities a month

• Completed 99 % of first tier support trouble tickets with first attempt • Installed and configured over 275 new desktop systems.

Provide support for system enhancement requests and open trouble tickets as required.