Not exact matches
Configured, joined to domain, updated,
troubleshot, repaired and upgraded all
computers within the 180 + user environment.
Installed, maintained, and supported 150 +
computers, servers, and other equipment and
troubleshot hardware, software, network issues, and security access
•
Troubleshot problems with
computer systems and networks to ensure proper working order.
1/1/2015 — 5/1/2016
Computer Lab Assistant North Carolina Central University — Durham, NC Troubleshot, diagnosed, and resolved technical issues to maintain workflow at on - campus compu
Computer Lab Assistant North Carolina Central University — Durham, NC
Troubleshot, diagnosed, and resolved technical issues to maintain workflow at on - campus
computercomputer lab.
Shriver Job corps, Devens, MA 2/10 2/12
Computer Technology / A + Net + Sec + Identified problems and issues related to network functionality Worked as a team with others to resolve computer issues for staff members Performed repairs or troubleshot issues on numerous student laptops Provided technical support for classroom computers and
Computer Technology / A + Net + Sec + Identified problems and issues related to network functionality Worked as a team with others to resolve
computer issues for staff members Performed repairs or troubleshot issues on numerous student laptops Provided technical support for classroom computers and
computer issues for staff members Performed repairs or
troubleshot issues on numerous student laptops Provided technical support for classroom
computers and printers
In this position I
troubleshot the IBM 4694/4695 POS system that the client used in their restaurants as well as their back office
computer system, which ran OS / 2.
Troubleshot testing equipment as well as varying radio and
computer circuit boards down to smallest components.
Professional Experience Broadcasting Board of Governors (Washington, DC) 09/2009 — 11/2011 IT Specialist (07/2010 — 11/2011) • Maintained TrackIt Help Desk Management System records keeping senior leadership informed of critical situations • Provided front line phone support for
computer software and hardware end users • Assisted in the relocation of all types of end user
computer equipment as directed • Installed hardware, peripheral components, and software on user desktop
computers • Configured desktops for users including capturing network printers and configuring email clients •
Troubleshot a wide variety of personal
computer software and hardware issues in a timely and effective manner • Configured client email on agency Blackberry and iPhones • Ensured prompt, efficient and satisfactory response to all clients • Utilized proficiencies in 3 languages to communicate with clients of diverse, multicultural backgrounds