Troubleshot and resolved device, billing,
mobile broadband and account issues escalated from customer support and other departments with a 100 % success rate.
Troubleshot and repaired issues related to the distribution system up to 36,000 volts, Ensured public safety following all OSHA regulations, NEC, and the NESC on up to 800 voltsTraveled around the eastern part of the US as first responders to natural disasters and used Duke Energy
mobile workstation to map system and enter data for completing service orders