Sentences with phrase «user issue resolution»
Performed typical administrative activities such as backup, restore, site creation, and user issue resolution.
http://www.jobhero.com/ Not exact matches
Liaise with IT Service Center to ensure proper communication, escalation and issue resolution exists between all users of the platforms and other critical groups such as IT, Global Education, Vendor partners etc...
Users who have been facing issues in their Nook e-readers will get a proper resolution because the troubleshooting steps work accurately.
RIM has yet to comment on when a more permanent fix might become available, but it has issued a statement saying it is, «investigating the issue to determine the best resolution for protecting BlackBerry smartphone users.»
Highlights for this Joliet, Illinois Home Inspector include: Basement Foundation Inspections, Warranty Inspections, Ceilings & Floors Inspection, Reinspections, Interior / Basement / Crawl Space Inspection, Foreclosure Bank Inspections, Carpet & Flooring Inspection, Pre-Purchase Inspections, Complete Home Inspection Services, Home Improvements, Real Estate Purchase Inspections, Mechanicals, Ceiling Inspection, Mobile & Manufactured Home Inspection, Oswego We Actually Walk The Roof, Home Warranty Inspections, Licensed & Insured, Insulation & Ventilation Issues, User Friendly Final Report With Summary, Condominiums, Pre-list Inspections, Electrical Inspections, Deck Inspections, Pre-Listing Seller Inspections, Available 7 Days A Week, Dispute Resolution, Investment Property, Furnace Inspections, Wind Mitigation Inspections, Oswego Garages & Garage Doors, Home Inspection Reports Within 24 Hours w / Photos, Trained & Certified, Field Service Inspections, Exterior Inspection, Pre-Sale Home Inspection, Condominium Inspections, Home Buyer's Inspection, Real Estate Inspection Services, New Construction Inspections, HVAC Inspections, and Interior Inspections.
Highlights for this Joliet, Illinois Home Inspector include: Basement Foundation Inspections, Warranty Inspections, Ceilings & Floors Inspection, Reinspections, Interior / Basement / Crawl Space Inspection, Foreclosure Bank Inspections, Carpet & Flooring Inspection, Pre-Purchase Inspections, Complete Home Inspection Services, Home Improvements, Real Estate Purchase Inspections, Mechanicals, Ceiling Inspection, Mobile & Manufactured Home Inspection, Glendale Heights We Actually Walk The Roof, Home Warranty Inspections, Licensed & Insured, Insulation & Ventilation Issues, User Friendly Final Report With Summary, Condominiums, Pre-list Inspections, Electrical Inspections, Deck Inspections, Pre-Listing Seller Inspections, Available 7 Days A Week, Dispute Resolution, Investment Property, Furnace Inspections, Wind Mitigation Inspections, Glendale Heights Garages & Garage Doors, Home Inspection Reports Within 24 Hours w / Photos, Trained & Certified, Field Service Inspections, Exterior Inspection, Pre-Sale Home Inspection, Condominium Inspections, Home Buyer's Inspection, Real Estate Inspection Services, New Construction Inspections, HVAC Inspections, and Interior Inspections.
Highlights for this Joliet Home Inspector include: Basement Foundation Inspections, Warranty Inspections, Ceilings & Floors Inspection, Reinspections, Interior / Basement / Crawl Space Inspection, Foreclosure Bank Inspections, Carpet & Flooring Inspection, Pre-Purchase Inspections, Complete Home Inspection Services, Home Improvements, Real Estate Purchase Inspections, Mechanicals, Ceiling Inspection, Mobile & Manufactured Home Inspection, Ottawa We Actually Walk The Roof, Home Warranty Inspections, Licensed & Insured, Insulation & Ventilation Issues, User Friendly Final Report With Summary, Condominiums, Pre-list Inspections, Electrical Inspections, Deck Inspections, Pre-Listing Seller Inspections, Available 7 Days A Week, Dispute Resolution, Investment Property, Furnace Inspections, Wind Mitigation Inspections, Ottawa Garages & Garage Doors, Home Inspection Reports Within 24 Hours w / Photos, Trained & Certified, Field Service Inspections, Exterior Inspection, Pre-Sale Home Inspection, Condominium Inspections, Home Buyer's Inspection, Real Estate Inspection Services, New Construction Inspections, HVAC Inspections, and Interior Inspections.
Oculus Rift users experiencing issues with DOOM VFR can use SteamVR Beta for a resolution after new patch.
The first flowchart takes users through the opening steps in a family law case, including consideration of legal issues, as well as making a separation agreement and thinking about alternative dispute resolution.
The issue is that on a common 1336px resolution, the sticky header is so tall that is takes up a huge portion of the viewport while the user scrolls:
Currently, there appears to be no resolution to the issue, but Pixel 2 XL users are encouraged to report any audio problems to Google's support forms.
The big sell, though, is Visbit's View - Optimized Viewing (VVOS) technology, which displays such high resolutions without the framerate issues that tend to plague VR (and which are partly responsible for VR's tendency to make users want to barf).
This issue has now been fixed and user will now be able to change the display resolution with 4 or more monitors connected.
Administered Lucent Smart LGX Fiber Distribution Frame System, including system stability monitoring, new user adds, troubleshooting and issue resolution, and updates to user and installation documentation.
Provided technical support and issue resolution to users via multiple remote assistance platforms
Highly dependable in delivering effective issue resolution and user technical support utilizing various system software and tools, with strong ability to assimilate job requirements, and successfully implement and complete projects.
Highly dependable in delivering effective issue resolution and user technical support utilizing various system software and tools, with strong ability to assimilate job requirements, and successfully implement and complete projects on time and within budget.
Facilitate bi-directional feedback between the project team and end users to improve efficiency of communication and issue resolution
• Provided end - user technological support for computer and LAN related issues • Setup, deployed, and maintained of end - user machines • Assisted in discovery, research and resolution of technical issues.
Executed trouble tickets and performed desktop support to on - site users, for resolution of PC related issues.
• Providing friendly, well - mannered, and high - quality support for desktop hardware, software, network, installation, application and printer issues to users • Evaluating problems, offering solutions to issues and providing support to both local and remote clients • Maintaining the ticket tracking software and recording of all call resolutions • Providing network, LAN, WAN and infrastructure assistance when needed • Giving training to clients when required
• Arbitrate software application installation and upgrading processes, system inspection and troubleshooting procedures • Execute network channeling, wireless configuration and connectivity set up • Evaluate existing routing, LAN / WAN, network type and security status and take measures to enhance the same • Collaborate with telecommunications department to ensure delivery of highest quality network services to customers • Coordinate with IP service providers for inter and intranet provision and maintenance • Identify hardware and software threats proactively, initiate maximum protection SOPs for the same and recover systems in case of infection • Facilitate users in creating and maintaining new accounts • Conduct regular analysis and maintenance of voice, video and data communication networks • Carryout problem identification, resolution and general troubleshooting of network related issues • Generate and handle email, data distribution and communication systems • Provide help desk support and perform hardware and software installation and network configuration • Take periodic backup of systems and provide the users with same in case of system collapse • Repair and replace faulty or damaged network cabling as and when required • Facilitate the team in development of new network designs and architecture • Connect user servers with other servers at various workstations using localized internet services • Initiate, develop, implement and enhance network security policies • Track and resolve fault tickets using latest TCP based troubleshoot strategies in minimal time • Determine all aging servers and systems and upgrade the same to latest Operating System versions • Maintain productive business relations and effective communication channels with department coordinator and broadband vendors
Achieved a user satisfaction rating of 4.9 / 5.0 (14 % higher than average); consistently logged and monitored ticket status to ensure fast, quality resolution of every issue.
Have an extensive and exhaustive experience in providing day - to - day support which included issue resolution, backup and restoration, high availability techniques, user management, monitoring, performance tuning and documentation.
SUMMARY Oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner, solve basic technical problems and provide support for all assigned areas in this role, I provide first level contact and convey resolutions to customer issues, properly escalate unresolved queries to the next level of support, Track, route and redirect problems to correct resources, walk customers through proble...
Client — Aetna (Hartford, CT) 7/2004 — 4/2005 Role — Solutions Engineer (FSA Debit Card Program) • Performed as members of solutions engineering team for first - of - kind FSA debit card program, working closely with various stakeholders including business users, vendors, and internal application teams • Participated in the design of new transactions management system performing real - time integration and information transfer, accurately identifying appropriate mapping rules for the data transfer between Aetna and Visa • Aid program manager in the coordination of various teams in the resolution of technical issues and related queries • Utilized IBM Data stage, MQ Series and CICS
Information Technology (IT) Director — Duties & Responsibilities Manage IT department, customer service technicians, client / staff training, and a multimillion dollar budget Set and strictly adhere to departmental budgets and timelines ensuring timely and cost effective operations Responsible for 150 servers in a VM / SAN environment, Cisco network, and MAN connection between offices Maintain 4 9's uptime on all IT services and attain 100 % SLA compliance with clarification of SOW terms Successfully manage multiple building moves and build outs with zero IT downtime Oversee PBX to Cisco Unified Communications change, VMWare / SAN implementation, and hosting of 20 ASP clients Create and implement complete helpdesk department and remote resolution of client issues Negotiate and administer contracts and partnerships with vendors, service providers, and other parties Configure, troubleshoot, and support 300 + corporate workstations ensuring efficient, effective, and secure operations Oversee remote network access, VPN support, and phone support for remote executives Install, configure, troubleshoot, and support multiple Windows and SQL servers Design and implement enterprise disaster recovery systems, processes, and policies Plan and develop of LAN / WAN hardware and software requirements, updates, and related equipment Facilitate customer contracts / billing, technical support, and end - user training Train large staffs ensuring they understand the brand and adhere to corporate policies and procedures Collaborate with department managers to identify and address security concerns through IT Security policies Author reports concerning IT department operations, suggested hardware / software updates, and other pertinent data Perform all duties with positivity, professionalism, and integrity Consistently recognized and promoted for excellence in team leadership, customer service, and technical skills
Investigations and Law Enforcement — Selected Duties & Responsibilities Build and implement investigations programs and security solutions to enable effective organizational administration, threat detection / elimination, conflict / issue resolution, and other critical discovery functions Utilize various technical applications, including cameras, A / V equipment, transmitters, recorders, and bugs, to generate valuable information and isolate parties responsible for criminal and civil malfeasance Create issue and security reports to enable development of new policies and procedures aimed at preventing further wrongdoing and protect valuable resources team Integrate investigative principles into corporate strategic mission, ensuring management and program accountability, proactive prevention of discrimination, case efficiency, and legal analysis Perform security and crime analyses of firm infrastructure against related compliance requirements as well as on - going vulnerability assessments to continuously mitigate risk Develop investigatory standard documents to serve as guide and rules resources to promote fair and legal probes Supervise related departmental staff, including performance plan development and assessment, technical oversight, personnel recruitment and training, staff discipline, and other pertinent functions Work as a member of the corporate incident response team in the execution of all related tasks, including incident response plan development, damage minimization, resource restoration, and firm integrity protection Communicate all issues and user feedback to members of management, law enforcement professionals, and other interested parties, generating situational reports and follow - up recommendations based on investigatory results Maintain a strong working knowledge of all software, hardware, applications, techniques, trends and other critical tools which aid in effective investigation React quickly based upon limited and confidential information, drawing upon extensive police and military experience in tense, complicated situations Collaborate in the preparation of necessary legal documents, including search and arrest warrants Assist management with various other duties as assigned
Professional Experience Automated Packaging Systems (Streetsboro, OH) 1997 — 2010 Office Services Specialist • Provided administrative telecommunication support for the entire company • Managed 125 corporate wireless accounts through various providers • Offered technical support for 500 users at 7 partner locations • Oversaw plan selection and telephone usage meeting employee needs and enforcing company telecommunication policies • Conducted telecommunication support services in a professional manner ensuring user satisfaction and expedient issue resolution • Maintained and placed orders for office supplies, furniture, and other items as needed • Provided additional administrative support as needed ensuring efficient and effective corporate operations
Core Competencies IT Project Development • Resource Management • Strategic Technical Planning • Program & Project Management • Systems Management • IT Implementation • Software Development • Team Leadership Project Coordination • Training & Development • Software Engineering • System Integration • Quality Assurance • Issue Resolution • Software Integration • Data Migration & Implementation • Systems Performance • User Training • Client Relations • Network Analysis • Technical Configuration • Data Management • Top Secret Clearance — May 2013
Globeop Financial Services, LLC (Harrison, NY) 2005 — 2007 Manager Enterprise Infrastructures Group • Designed and implemented disaster recovery system for Reuiter's Kondor 3.0 on Solaris 10 and Sybase 12.0 — 15.0 • Installed, configured, and managed Reuiter's Kondor 3.0; Solaris 10 (LDOMS, ZFS, RAID, ZOANS, CONTAINERS); AIX 4.3 - 5.3, Red Hat Enterprise — RHEL 3.0 — 4.0, Sybase 12.0 — 15.0, Oracle 10g, MYSQL 2.7.1, Sun One Directory Server (LDAP), SUN IDM, Solstice Disk Suite, Sun Cluster 3.0 - 3.2, Veritas Storage Foundation 4.1 — 5.0, Veritas Cluster Server, Veritas NetBackup 5.0 — 7.0, Storage Array A1000 — A3500, EMC SAN, HITACHI SAN, 3 PAR, Brocade switch 40K, Cisco switch 6309, SSH, SSL, RSA encryption, Emulex LPFC, NaviSphere, EMC, and Power path • Automated processes utilizing shell scripts (Bourne, Korn, C Shell, Bash, AWK, SED and Perl) • Strong technical expertise in all major server technologies (SUN / HP / IBM / Linux / Microsoft) experiment in managing mission critical, low latency, high availability and clustered IT systems and familiar with FIX protocol • Performed massive installation of Solaris servers using both Jumpstart and Blade Logic and Red Hat using both PXE boot and BladeLogic servers to global distributed network of more than 2500 servers • Conducted disaster recovery tests • Managed and supervised four technicians ensuring continuity of service and efficient operations • Coordinated effort among Development, System, Networking, Application Support, Backup and recovery team to ensure maximum up time and effective issue resolution • Planned & developed projects, performed user acceptance tests, and applied patches to repair bugs • Developed shell scripts for Bourne shell, Korn shell, C Shell, AWK, PL / SQL and PERL • Managed DNS, NIS, NIS +, LDAP, jump start, Send Mail, SFTP, FTP, HTTP, SSL, SSH, Telnet and HP Open View • Coordinated effort between Development, QA, Production, DR, Systems, DBA, Production Support and Network Administration, Applications group for project completion ahead of time and under budget • Managed DNS, NIS, NIS +, DHCP, LDAP, SFTP, jumpstart, Apache, Tomcat, Websphrer and HP Open View.
Medical Affairs Liaison — Duties & Responsibilities Provide guidance and leadership with respect to the diagnosis and resolution of various issues in response to incidents reported by customers, working efficiently and effectively to implement related solutions and maintain high - quality customer service Administer all quality control functions while interacting professionally with outside contacts, including firm public relations professionals, representatives, client associates and other parties, providing relevant information, materials and support as needed Identify and deconstruct issues utilizing honed problem resolution techniques, collaborating with other professionals to address uncovered issues and shortfalls while acting as internal clinical and product - related expert Manage and oversee the development and implementation of critical systems and processes while coordinating support and customer service functions, working effectively to utilize all available resources and maintaining all relevant information Review proposed modifications to client operating environments, implementing fixes and resolutions to minimize service disruptions on an on - going basis, clearing duplicated and out - dated entries, and performing general account management functions Participate in the administration of various organizations, clinics, associations and other groups, assessing operational strategies regularly Assist in the performance of related analyses and needs - based assessments of product gaps, service requirements and operations - related areas to develop and implement required projects while determining the feasibility and functionality of proposed solutions Collaborate with sales and marketing professionals to drive revenue growth, improve firm visibility, expand product markets and integrate valuable customer feedback into future research and development Utilize talent among team members with effective communication and the promotion of a performance - based work environment Communicate all issues and user feedback to members of departments teams and vendor representatives as needed Create and maintain issue - tracking and resolution databases while auditing all entries for accuracy and completeness Develop and maintain a strong working knowledge of all relevant products, services, industry trends, tools and related information Lead through example with consistent work ethic, attitude, professionalism, and commitment to firm success