Sentences with phrase «user product training»

Tags for this Online Resume: Customer Account Management, Major Incident Management, Strategic Planning, Business Relationship Management, Team Leadership, Process Management, Data Center Management, Customer Incident Escalation Management, Cisco Wireless Network Administrator, Help Desk Management, Disaster Recovery, End User Product Training, Call Center Management, ITIL, Software Integration, Vendor Management, Critical Thinking, Telephony

Not exact matches

The basic elements of TQM, as expounded by the American Society for Quality Control, are 1) policy, planning, and administration; 2) product design and design change control; 3) control of purchased material; 4) production quality control; 5) user contact and field performance; 6) corrective action; and 7) employee selection, training, and motivation.

However, because of the extensive field training people have on both products, NGP VAN is constrained as to how much they can modify the actual user experience and workflow.

Everything then slows down, and the number of disgruntled users, customers and partners rises until people stop taking your training, stop using your LMS entirely and potentially stop buying and selling your product altogether!

If your organization trains external users — such as channel partners, resellers, customers, and service agents, — certifications provide assurance that those extended enterprise groups are properly trained in your product.

Whatfix helps companies onboard, train and support users on any web application without any external intervention delivering a seamless product experience.

This training is beneficial for users who don't want to explore their IT environment to the SaaS product initially.

In other words, this training system could include knowledge sharing, certifications, or performance support provided to your nonemployees such as channel distribution partners, resellers, dealers, franchises, members, customers, and end - users of an organization's products and services.

While staff training focuses on skills and job competencies, customer training can teach users to interact with and take full advantage of the company's products.

If your goal is to create great users of your products and services, i.e. more successful customers, augmenting traditional training with online courses will keep your customers happy and connected with your company.

As a result, Everlaw's User Advocate, Mondee Lu said, «We reduced the onboarding time for both new employees and partner organizations, while ensuring that they are well trained on our product.»

Proactively gathering feedback allows you to make continual improvements to your products and processes, improving the learning experience for your users and helping them to achieve their training goals.

Our training courses are designed to help PeopleAdmin users of all levels improve product knowledge.

«We wanted to create a simple do - it - yourself solution for consumers, and our product is easy to use and gives the user the confidence and control they need to train their dog.»

Plan your next meeting or event Host your annual meeting, users training, wedding reception or product launch in the flexible event space at Radisson Hotel Salt Lake City Downtown.

Requires the Under Secretary of Commerce to: (1) establish a Climate Service Program, a Climate Service Office, a Climate Service Advisory Committee, and a Summer Institutes Program at the Regional Climate Centers for interaction with and training of students and educators on weather and climate sciences; (2) operate the Climate Service Program; (3) maintain a network of six Regional Climate Centers to work cooperatively with the State Climate Offices on data collection and exchange, research support, and state and local adaptation and response planning on climate; (4) maintain a network of offices as part of the Regional Integrated Sciences and Assessments Program; (5) ensure that the core functions and missions of the National Weather Service, the National Integrated Drought Information System, and any other programs within NOAA are not diminished or neglected by the establishment of the Climate Service Program or the duties imposed on such offices or programs; (6) report to Congress on the need for climate services; (7) prepare a plan for creating a Climate Service Program in NOAA and delivering climate products and services to NOAA users and stakeholders; and (8) establish and maintain a clearinghouse of federal climate service products and links to agencies providing climate services.

Of course, it's possible that we may have missed some obscure, undocumented detail in setting up the system, but that would mean Sony's support specialist who had been trained on the product wasn't aware of the detail either — and, more importantly, that average users would likely miss it as well.

Once the training has been performed once, voice recognition should work seamlessly on any Alexa device that a user comes in contact with and logs into, including Echo series devices, smartphones and tablets, and Fire products.

Priority chat support, entitling users to contact Dropbox from 9am - 1 am UTC, Mon - Fri to chat with a trained product expert; and

The company is also looking to push Alexa on more products that aren't necessarily made by Amazon to add more users that would help with the assistant's training.

In addition to rigorously analyzing and evaluating products, testers often have the chance to support and train users.

Support delivery for end - user training of newly implemented EMR systems at hospitals and satellite clinics; conduct product education / utilization for providers, nurses, and staff while building solid rapport and relationships.

Supported and Trained Users on Microsoft Applications, Voicemail Products, and Phone Features.

Troubleshooting, technical assistance and light training for end users with all ADP Cobalt products and services including logins, email accounts, website editing and display issues, troubleshooting third party code, inventory and inventory feeds.

The job profile includes installing products during sea trial, providing training on operations of marine products to end users; providing servicing facilities after selling the product, and ensuring proper functioning of the same.

Responsible for all technical support of products from the above suppliers including training sales and repair personnel, repairing faulty equipment, end - user and distributor customer support, technical support for sales, product testing, evaluation and QC; special focus on Shimano including annual QC manager meetings, weekly / monthly reports to Shimano Europe

Typical example resumes for Technical Managers list responsibilities such as hiring and training employees, supervising IT staff, providing support to computer users, and making suggestions to improve technical products.

Common work activities performed by an Applications Specialist include consulting with clients, designing products, providing technical support, training users, and installing and maintaining applications on client workstations.

Delivered software user training and product demonstrations during corporate sales presentations

Met clients, provided product configuration assistance, training, and system / user support on site or via web.

Develop and coordinate WebEx training sessions for new product implementation to assist users in understanding and utilizing the application functionality

My expertise includes; writing user end documents that have the capacity to engage clients and answer their queries about a particular product along with writing training material, knowledgebase articles, frequently asked questions, online tutorials and reference guides.

Their responsibilities include: recruiting and training staff, consulting with clients, training users, writing code, assigning tasks, monitoring team performance, solving technical issues, and testing products.

Provided customers extensive needs and cost analysis research, while negotiating bids and successfully closing sales, and trained end users on products and services.

-- 8 hours → Proquest database Training — 4 hours → Books in Print / Ulrich Database Training — 1 hour → OCLC Users Meeting — 8 hours → Leadership Directories Online — 4 hours → Books 24 × 7 — 1 hour → Managing Fedlink Products and Services — 8 hours → Promises and Perils of Digital Preservation — 8 hours → Moody's Economy.com — 4 hours → Question Point — 4 hours → EBSCO Products and Services — 4 hours

Represented Safety & Manufacturing Products to Distributor's Industrial OEM and End Users Safety Training with End Users Distributors and Sales Representative Managed over 20 different Manufacturing and Safety products Spearheaded Manufactures products at Vendor shows Trade Shows and trained customers on the Products I RepProducts to Distributor's Industrial OEM and End Users Safety Training with End Users Distributors and Sales Representative Managed over 20 different Manufacturing and Safety products Spearheaded Manufactures products at Vendor shows Trade Shows and trained customers on the Products I Repproducts Spearheaded Manufactures products at Vendor shows Trade Shows and trained customers on the Products I Repproducts at Vendor shows Trade Shows and trained customers on the Products I RepProducts I Represented

EDUCATION / TRAINING Master of Library / Information Science Minor: Science and Medical Librarianship — GPA 3.8 Louisiana State University, Baton Rouge, LA — 1974 B.A., English Literature Minor: Art History — Louisiana State University, Baton Rouge, LA — 1972 Training: Fedlink Training — Fedlink / Library of Congress — 2007 → User Generated Content & Traditional Publishing — 4 hours → Fedlink / Library of Congress Membership meetings to promote BOC Library — 32 hours → Fedlink / Library of Congress Tours Preparation for BOC Library NLM, Pentagon, CIA, DOI — 16 hours → EBSCO products demo — 4 hours → Fedlink user demo —TRAINING Master of Library / Information Science Minor: Science and Medical Librarianship — GPA 3.8 Louisiana State University, Baton Rouge, LA — 1974 B.A., English Literature Minor: Art History — Louisiana State University, Baton Rouge, LA — 1972 Training: Fedlink Training — Fedlink / Library of Congress — 2007 → User Generated Content & Traditional Publishing — 4 hours → Fedlink / Library of Congress Membership meetings to promote BOC Library — 32 hours → Fedlink / Library of Congress Tours Preparation for BOC Library NLM, Pentagon, CIA, DOI — 16 hours → EBSCO products demo — 4 hours → Fedlink user demo —Training: Fedlink Training — Fedlink / Library of Congress — 2007 → User Generated Content & Traditional Publishing — 4 hours → Fedlink / Library of Congress Membership meetings to promote BOC Library — 32 hours → Fedlink / Library of Congress Tours Preparation for BOC Library NLM, Pentagon, CIA, DOI — 16 hours → EBSCO products demo — 4 hours → Fedlink user demo —Training — Fedlink / Library of Congress — 2007 → User Generated Content & Traditional Publishing — 4 hours → Fedlink / Library of Congress Membership meetings to promote BOC Library — 32 hours → Fedlink / Library of Congress Tours Preparation for BOC Library NLM, Pentagon, CIA, DOI — 16 hours → EBSCO products demo — 4 hours → Fedlink user demo — 4 hUser Generated Content & Traditional Publishing — 4 hours → Fedlink / Library of Congress Membership meetings to promote BOC Library — 32 hours → Fedlink / Library of Congress Tours Preparation for BOC Library NLM, Pentagon, CIA, DOI — 16 hours → EBSCO products demo — 4 hours → Fedlink user demo — 4 huser demo — 4 hours

SUMMARY An innovative and resourceful technical support engineer with broad experience globally in product knowledge, sales, marketing, account management, client / vendor relations, end - user support, training and mentoring, troubleshooting, implementations, and configurations.

Skilled in all facets of life cycle product development from analysis and design through development, implementation, and user training.

Areas of Expertise Strategic & Tactical Planning * New Business Development * Negotiations * Leadership * Brand Planning * Budgeting & Forecasting * Consumer Insights * Product Development * Profit & Loss * Sales Strategy * Talent Management * Cultural Sensitivity * Market Trends * Competitive Analysis * Travel Ability Customer Support - new User training Provided customer support for existing customers from remote office.

Determined to deliver high - quality user - friendly products and training to assist corporate successes and profitability.

Tags for this Online Resume: Full Software Development Lifecycle (SDLC), Technology Deployment, Configuration Management, Software and Hardware Installations, New Product Launch, Project and Program Management, Relationship Building, Release Management, Change Control, Team Building and Leadership, Mentoring and Coaching, Staff Management, Training and Development, User Acceptance Testing (UAT) Coordination, Software Quality Assurance, Defect Tracking and Categorization, Build Automation

Professional Experience Infinite Computer Solutions (Verizon), Quality Assurance (City, ST) 3/2008 — 3/2011 Prepare test plans from IT A&D documents for new enhancements Use Mercury Quality Center to store and track test plans, test cases and product defects Test MECCA modules written in NATURAL and ATR modules by providing input data and validating output Test ChAMPS and Hyperlink (automation tools) by providing data input and validating the output Prepare and maintain regression test plans for existing code and functions Execute test cases, record results, and open defects as required Support Dev to Dev and End to End testing with test case development and execution Train offshore and domestic teams and users providing guidance for test case development Utilize Quality Center to create plans, test, track defects, and verify results Test the flow process between COMS, NETPRO, MECCA, ChAMPS HYPERLINK and BBCD Utilize SOAPUI 3.5 to test web services and Hummingbird Quick Script to test Main frame systems Proficient in testing.

10 + years primary engineering instructor for GE, and end - user training for GE, Atlas Copco, Energas etc. product lines.

Project Manager — Duties & Responsibilities Oversee 1,000 employee call center operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and posittrain, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positTrain and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity

Call Center Manager — Duties & Responsibilities Generate increased revenue through outbound program development and effective hiring, training, and scheduling of staff, working efficiently with staffing agencies and outside vendors Create training / development plans for staff, sales, and service team members, providing on - going performance feedback Perform continuous assessment of service and call center associates, while furnishing oversight and guidance regarding effective sales and customer service techniques Develop and maintain quality assurance program to improve end - user satisfaction and drive revenue growth Collaborate effectively with senior management and related departments, including marketing, human resources, and finance Maintain a strong working knowledge of the product and respective marketplace, utilizing technology to improve operating efficiencies Organize purchase orders, invoices, cost budgets, and other important performance documentation to give accurate performance guidance to management Provide oversight to call back programs, catalog inventories, and web - site offerings

XO Communications Corp., Fort Lauderdale • FL 2004 — 2005 Agent Channel Sales Manager Accountable for the recruitment, training and maintaining of independent telecommunication agents to sell XO Communications products and services to commercial business users.

Our goal is to continue to develop products that our users can adopt quickly and without the need for extensive training.

In this CEO Update learn about the February product release, an agreement with Kansas Association of REALTORS ® subsidiary to provide Upstream training, new RPR workshops and a powerful REALTOR ® user story from the Denver metro area.

Only about one - fifth of the functionality of software programs actually is tapped by users, primarily because a lack of training, says Cummings, product manager for the Skyline software line at SS&C Technologies Inc. of Windsor, Conn..