Performs routine maintenance on computers and various peripherals... passwords Used to remote computers SMS, SCCM Remote control
users computers resolving most problems... shared internet connection among four computers.
Novell Console - One Understand fundamentals of AUTH and PROD trees Reset user passwords Used to remote computers SMS, SCCM Remote control
users computers resolving most problems.
Not exact matches
Malwarebytes pushed out a protection update that gobbled up memory and CPU resources and turned off web protection; the first fix still left
users with unusable or crashing
computers, but the latest release
resolved the issue.
Provided specific support for
users with many levels of
computer - expertise, simplifying procedures, breaking processes into easily - understood instructions, and
resolving user interface difficulties
The
computer network support technician work description involves performing
user analysis, troubleshooting, and following up on problems until they are satisfactorily
resolved.
The job in information technology support involves helping
computer users in
resolving technical problems, answering questions, upgrading
computer equipment, software, and hardware.
Answered
user inquiries regarding
computer software and hardware operation to
resolve problems
Analyzed and troubleshoot
computer support problems as well as applies knowledge of software, hardware products and services to
resolve problems of
users
IT Support Technicians provide assistance to
computer users by answering their questions,
resolving technical problems, and maintaining a company's network, software, and
computer equipment.
Read technical manuals, confer with
users and conduct
computer diagnostics to
resolve problems or to provide technical assistance and support.
Answer
user inquiries regarding
computer software and hardware operation to
resolve problems
My professional experience as a
Computer Technician for Computer Dudes included providing first - level support to computer users by researching and answering their questions, resolving their problems and providing other re
Computer Technician for
Computer Dudes included providing first - level support to computer users by researching and answering their questions, resolving their problems and providing other re
Computer Dudes included providing first - level support to
computer users by researching and answering their questions, resolving their problems and providing other re
computer users by researching and answering their questions,
resolving their problems and providing other resources.
• Diagnosed, identified, isolated, analyzed, and
resolved computer hardware, software, printer, network and exchange server problems reported by end
users.
Lockheed Martin Corporation — Kennedy Space Center • FL 9/1994 — 6/1996 Senior System Analyst Assisted staff and
users in
resolving computer related problems including malfunctions and program problems.
Handled and
resolved users» inquiries regarding
computer software and hardware operation.
Computer Lab Assistants provide technical assistance to computer users, answering their questions or resolving their problems either in person, via the telephone, or di
Computer Lab Assistants provide technical assistance to
computer users, answering their questions or resolving their problems either in person, via the telephone, or di
computer users, answering their questions or
resolving their problems either in person, via the telephone, or digitally.
Collaborate patiently with
computer users, trouble shooting and
resolving connectivity and peripheral issues, hard drives, optical drives, sound and video cards.
Answer
user inquiries regarding
computer software or hardware operation to
resolve problems.
Read technical manuals, confer with
users, or conduct
computer diagnostics to investigate and
resolve problems or to provide technical assistance and support
IT Support Engineer — Ellis Memorial Hospital — Sacramento, CA — February 2015 - present • Provide desktop support for more than 300 doctors, nurses, and hospital technicians • Maintain and troubleshoot network of 500
computer and mobile devices • Create internal documentation for software / Cloud - based application use • Cable new hospital wing and integrate into larger network, migrating
user accounts from previous systemComputer Support Specialist — LearningTech — Austin, TX — January 2013 - June 2015 • Set up new
user accounts on the content management system, email exchange server, and trouble ticket system • Provided in - person and remote support to more than 50 customers • Ran help desk and
resolved issues with guaranteed response time of 24 - 36 hours • Set
user permissions following company security guidelines
• Act as the first point of contact for customers or
users looking for solutions to their information technology problems • Coordinate and schedule information technology support through tickets • Review incoming tickets and determine priorities by figuring out which ones need the most help • Respond to tickets by providing step by step guides or asking for additional information • Communicate with customers to keep them in the loop about service ticket progress • Interview customers directly or over the telephone to acquire details of problems with their
computers or peripherals • Assist customers by working out reasons for faults and explaining why they transpired • Troubleshoot software and hardware issues including license problems, file corruption and component malfunction • Set up new
computer systems and peripherals and upgrade existing ones • Install and configure operating systems and monitor and maintain networks and systems • Set up new
user accounts and profiles and handle any corresponding password issues •
Resolve incidents with peripherals such as printers, copiers and scanners • Track daily performance of systems and conduct analysis in order to improve system performances
Provided callers with instructions to correct the problem, alternative options if their request was unable to be completed or remotely engaged the caller's
computer system to
resolve the problem personally without the
user's assistance
Tags for this Online Resume: Linux, Windows, servers, UNIX, JES, Tapes, • Responsible for troubleshooting LeftHand Network / Hewlett Packard servers • Answered
user inquiries regarding
computer software or hardware operations to
resolve problems with the various installations and configurations • E
Summary of Qualifications: Proven IT Technician with 2 + experience in start - ups as well as established operations leveraging expertise in organization,
computer networking, and problem solving to provide exceptional
user support and assistance in
resolving conflict.
Answer
users» inquiries regarding
computer software and hardware operation to
resolve problems.
Network Administrator — Duties & Responsibilities Install, update, and troubleshoot comptroller squadron mission critical applications CRIS, DMO, DTS, PIPS, and e-Finance Install Air Force Standard Desktop Configuration image after updating it with comptroller applications, printers, and 3rd party applications in support of the squadron, customers and the mission Create
computer and
user accounts, reset passwords, and maintain account permissions in Active Directory Configure and troubleshoot Windows 7, Windows Vista operating systems, and Outlook 2007 on all desktops and laptops Install, configure, and troubleshoot all network printers, scanners, and digital senders Work with the local COMM's and Enterprise Service Desk to
resolve any network issues Move
users profile and data to new physical locations or replacement desktops as requested Build, configure, and deploy new servers, laptops, and desktops installing hardware and operating systems Install, configure and troubleshoot routers, switches, Wi - Fi and wireless print servers in Local Area Networks Monitor and troubleshoot LAN, T1 circuits, Cisco firewall, router,
computers, printer's switches, and backup server Provide exceptional and timely customer service Represent company brand with poise, integrity, and positivity