Sentences with phrase «utilize client service experience»

Not exact matches

A meta - analysis of American interventions with very young fathers points to quality intensive community - based interventions with a good understanding of gender: the staff (who were experienced, empathetic, enthusiastic, and well connected into their communities) partnered with community organisations and used incentives to draw the young men in; they utilized needs assessments and participant feedback; developed one - on - one relationships with their young clients and provided mentoring; offered a comprehensive array of services delivered in engaging and interactive ways which incorporated teaching methods and materials appropriate to young men's culture, sex and age.

Representing the TDR brand as an networker, speaker, and dating expert Generating your own potential client leads by utilizing your personal and professional networks Interacting with interesting singles and converting them into clients Leading an awesome service experience as your clients» partner and coach throughout the matchmaking process Selecting potential matches from TDR's database, your personal network, and at targeted events; collaborating with other TDR matchmakers to support their matching efforts Meeting potential matches to vet them and introduce them to your clients Attending TDR and community events to promote brand awareness and recruit terrific singles into our pool as potential matches We're passionate about helping people find love, and we absolutely love what we do.

Representing the TDR brand as an networker, speaker, and dating expert Genreting your own potential client leads by utilizing your personal and professional networks Interacting with interesting singles and converting them into clients Leading an awesome service experience as your clients» partner and coach throughout the matchmaking process Selecting potential matches from TDR's database, your personal network, and at targeted events; collaborating with other TDR matchmakers to support their matching efforts Meeting potential matches to vet them and introduce them to your clients Attending TDR and community events to promote brand awareness and recruit terrific singles into our pool as potential matches We're passionate about helping people find love, and we absolutely love what we do.

We provide an opportunity to experience Atitlan in a unique way utilizing one of our greatest natural resources... Lake Atitlan, full and half day lake tours, photography tours, cultural villages tours, hot springs, trekking adventures, birding tours, horseback riding and other private services that our clients request, etc..

Joining a civil legal aid team using impact litigation and advocacy as its primary tools to pursue justice and equal rights through authentic and holistic service delivery to clients, CLSMF's Director of Litigation will support, refine, build, and maintain best in class approaches to support the expertise of our diverse and highly talented legal team, this Florida Attorney in good standing and experienced legal services litigator, will utilize the ability to simultaneously coordinate multiple complex cases in state and federal courts, while also monitoring and troubleshooting dozens of other significant cases handled by program staff.

He continues to utilize his experience at the IRS to assist clients with their federal tax issues — including the pro bono clients that he's met through Three Rivers Legal Services, helping them resolve their cases with the IRS both administratively and within the U.S. Tax Court.

We believe the legal profession and the clients they serve will benefit as a whole if law students are utilized in a meaningful way through exposure to 21st century skills and practical experience by working with technology tools that are expanding legal access and improving the delivery of legal services.»

To work as a help desk team leader and provide the best technical support service to clients utilizing my technical skills and experience in handling a team.

Looking for a client service associate position in a large business call centers where I can handle customers» calls and issues in most professional and efficient manner utilizing my experience.

Career Objective: I would like to obtain a position in consulting or a customer service department with constant contact to clients where my experience with different types of services requiring skills in handling clients as well as my proficiency in three languages would be fully utilized to achieve a potential employers goals of profit maximization.

Certified and experienced professional seeking a respectable position of Relationship Manager with «XYZ Organization'to utilize my knowledge, qualities, and experience for providing services to the clients, and contribute towards the betterment of the organization.

Highlights Office Management Maverick: provide support to high level executives while simultaneously fulfilling all office management duties Arrange appointments and meetings Generate and maintain the schedules of several executives to ensure their workdays run smoothly Create and send various documents and correspondent emails for executives Compile research data for documents and presentations Collect information and update data for client files Proficient in Microsoft Office Superior communication and customer service skills Experience Executive Assistant 2/1/2011 — Present ABC Company — Augusta, GA Orchestrate all daily activities for the office while providing exceptional support to the two head executives Ensure proper scheduling of various appointments, meetings and trips for executives Utilize sleuthing skills to research information and compile data for various reports, documents and presentations Collaborate with other employees to complete various projects and presentations Conduct correspondence between clients and vendors Supervise the cleaning of the office to ensure order

Create Resume Harper Parker 100 Main Street, Cityplace, CA, 910196 --(555) 322 - 73371 (C) [email protected] Summary Hands on, client oriented banking individual, who utilizes numerous years of experience in various capacities to deliver quality service and trust.

With our solid reputation for offering executive recruiting services that utilize sophisticated evaluation metrics and a refined sourcing methodology, our clients experience a significant return on their investment with every transaction.

RELEVANT EXPERIENCE Provided stellar client service and operational support for Trust Administrators and learned and utilized the personal trust accounting system to keep track of all trust accounts.

PROFESSIONAL EXPERIENCE Financial Professional — AXA Advisors, LLC, Columbia, MD 2010 — Present Provide market protection and investment options, financial products and services targeting clients and utilizing needs - based selling strategies.

Highlights Create and maintain the schedules of several executives, utilizing their preferred applications Master of Office Management: support high level executives while simultaneously keeping the office running smoothly and efficiently Superior customer service and problem - solving skills Schedule meetings and make travel plans Compose and send various documents and emails for executives Gather research data and assemble documents and presentations Maintain updated client files Excellent communication skills Experience Executive Assistant 2/1/2011 — Present Ace Company — Teller, GA Coordinate all daily activities for the office while providing exemplary support to the chief executives Schedule regular executive meetings and appointments Employ sleuthing skills to research and collate data for presentations, reports and other documents Collaborate on projects and presentations with other employees utilizing Any.do Maintain the company's social media platforms to develop greater brand awareness Keep client files organized and revised when needed Ensure order around the office by managing regular cleaning of the space

PROFESSIONAL EXPERIENCE 1st Management Services, Los Angeles • CA 2011 — Present Account Executive Provide strategic account acquisition and retention initiatives utilizing cold calling techniques, area networking with community business entities and clients, e-mail blasts, arranging appointments, and utilize Goldmine to build large database of current and potential clients as a strategic outside sales representative.

Received a merit raise for strong attention to detail, exemplary customer service... Career Overview Highly enthusiastic customer service professional with 23 years client interface experience... Utilized various skills including sales, customer service, accounting, team cooperation.

To work for a company to utilize previous experiences in developing long term relationships with clients and providing outstanding customer service and financial advise.

Our mission is to provide our clients with the most professional, informative and beneficial service in the industry by utilizing our unparalleled experience, skill set and resources.

to utilize my administrative and apprasial abilities, experienced interacting with all levels of society and to provide services and assistance to employer as well as clients.

Utilizing my printing knowledge, leadership experience and the my desire to provide exceptional customer service to a client.

John D. Haines 551 Napa Valley Lane # 4 [phone] Crestview Hills, KY 41017 [email protected] Objective To obtain a position utilizing extensive Customer Service / Sales experience Sales Experience Highlights • Developed a client base of $ 40,000 / month from scratch in the custom offset printing business • Highly skilled in selling various forms of retail advertising • Successful in conductexperience Sales Experience Highlights • Developed a client base of $ 40,000 / month from scratch in the custom offset printing business • Highly skilled in selling various forms of retail advertising • Successful in conductExperience Highlights • Developed a client base of $ 40,000 / month from scratch in the custom offset printing business • Highly skilled in selling various forms of retail advertising • Successful in conducting mar...

PROFESSIONAL SUMMARY Utilizing my Masters of Business Administration and Computer science degrees, I have gained experience as an IT professional with expertise in business management, client services, and technical consulting.

PROFESSIONAL EXPERIENCE Roanoke Trade Services, New York • NY 2011 — Present Client Service Representative / Support Specialist Provide key analyzation and process of bond packages from brokers and utilize the Roanoke Trade electronic filing system to enter in all required data.

PROFESSIONAL EXPERIENCE 2007 to Present: Client Service Team Lead — Mercer HR Services Strategic Project Manager for assigned clients and required Benefit plans, providing client - facing service and support, and utilizing 2 separate client service Client Service Team Lead — Mercer HR Services Strategic Project Manager for assigned clients and required Benefit plans, providing client - facing service and support, and utilizing 2 separate client serviceService Team Lead — Mercer HR Services Strategic Project Manager for assigned clients and required Benefit plans, providing client - facing service and support, and utilizing 2 separate client service client - facing service and support, and utilizing 2 separate client serviceservice and support, and utilizing 2 separate client service client serviceservice teams.

Spa Director — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, executing spa and salon administration functions, overseeing sales and marketing operations, and implementing cutting - edge industry techniques and trends Collaborate in all phases of strategic planning with other members of management team, including product inventory control, marketing and sales strategies, product and service offerings, client service, event coordination, and area competition Provide continuous assessment of key markets, potential customers, and capital utilization, while furnishing oversight and guidance regarding policies and procedures, budgets and financial forecasts, and client experience considerations Perform needs - based and situational assessments of policies and procedures to improve operational efficiency, manage and reduce costs, promote both employee and client satisfaction, and deliver a luxurious experience to high - profile clientele Identify and utilize talent among team members with focused training efforts, targeted professional recruitment, continued supervision of 40 staff, and the promotion of a performance - based environment leveraging individual talents for group benefit Develop and supervise support staff to aid in effective sales, marketing, and service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion, including newsletter and article distribution Ensure effective execution of all administrative, HR, and financial aspects of business management, while analyzing and presenting important information to executive staff, stakeholders, and other relevant parties Address key client and management queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, referral generation, and the leveraging of cross-sales opportunities Create and implement firm marketing and sales strategies while tracking performance versus internal and external benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of products, services, techniques, and relevant tools, while committing to continued advanced technical education with respect to complex spa, salon, and fitness concepts and studies Act as a liaison between clients, vendors, sales and support staff, and other management partners to facilitate information flow and drive operational efficiency

Professional Experience RMB Group — A Division of MF Global Inc. (Chicago, IL) 2009 — Present Account Executive • Establish and cultivate relationships with clients globally to provide investment solutions as a full service commodities ($ 7.8 million AUM), equities ($ 2.2 million AUM), and options broker partnership • Solicit futures and securities trade recommendations based on extensive technical and fundamental, utilizing polished communication and presentation skills, generating over $ 1 million in production • Aid in the growth and management of the firm's international client listing through regular correspondence with clients, including the production and distribution of a monthly newsletter

Professional Experience Valley Trauma Center (Van Nuys, CA) 2011 — Present In - Home Outreach Counselor • Provide prevention education and counseling at the individual, family and group level within both in - home and clinical settings while overseeing all case management services • Utilize various methods including humanistic, cognitive behavioral and family systems approaches • Assist group members in the discovery of internal sources of strength and ability to effectively cope with situational crises a well as modify self - defeating behavior • Set and achieve specific group - level goals while helping participants define concrete, meaningful developmental benchmarks, appraising on - going change processes and related dynamics, and connecting individual efforts to common themes • Manage 10 cases on a weekly basis while ensuring an initial visitation with clients within 48 hours of referral • Perform new program participant assessments and participate in all intake and discharge functions

Web Marketing and Analytics Consulting — Selected Duties and Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, while developing marketing strategies through strategic target audience assessment and analysis Collaborate in all phases of strategic project planning and automation with senior - level management, including dashboard development, tracking code implementation, campaign execution, and report scheduling Provide guidance and leadership with respect to marketing campaign strategy development, benchmarking, implementation, post-execution analysis, and process optimization Measure the success of website and online marketing initiatives using data and related key metrics and evaluating the digital marketing maturity level, ensuring highest competitive abilities versus industry competitors Validate all data capturing processes and report populations with respective web analytics tools, ensuring the quality and integrity of all data within system as well as all generated reports Utilize experience in BFS, consumer goods, high - tech products / services, media, and digital marketing tools, along with related talent among team with focused collaboration and the promotion of a performance - based environment leveraging individual talents for group benefit Perform A / B and multivariate testing as well as behavior and outcome metrics analyses, reporting results in a clear, accurate, and meaningful manner to clients and management Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention and relationship development Meet and exceed all marketing targets while tracking progress versus established internal and external industry benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of the product and respective marketplace, including pricing and regulatory trends, client requirements, competitor strategies, and product growth Act as a liaison between clients, vendors, sales and support staff, and executive management to facilitate information flow and drive operational efficiency

International Business Manager & Consultant — Duties & Responsibilities Serve as international business development consultant for a network of global clients Facilitate and coach projects in relationship development, marketing, and financial management Utilize significant international business experience and education to offer executive level training Manage global advertising initiatives for clients such as Intel and Nokia Establish and manage a children's developmental toy production company with sales in 40 + countries Responsible for strategic planning, business plan, marketing / sales initiatives, and client development Oversee financial operations including company budgets, sales projects, P&L statements, etc.. Recruit, train, and direct sales, customer service, and management staff ensuring profitable operations Direct product development, pricing, distribution, and branding over varied product lines Oversee import, export, warehousing, and inventory operations ensuring efficient logistical operations Lead financial growth to $ 14 million in annual revenue with clients such as Toys R Us, Target, and Amazon

Marketing Director — Duties & Responsibilities Experienced administrator with a background in sales, marketing, and customer service Design and implement comprehensive email marketing campaigns and all collateral material Analyze email trends garnering insight into market conditions and competitor efforts Utilize metrics to determine campaign efficacy, impacted audience, and other key data Develop sales leads through networking, market analysis, cold calling, and other tactics Determine consumer incentives to engage and secure potential clients Collaborate with multiple departments including product development, customer service, and sales Create and implement processes and procedures to cut costs and enhance daily operations Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Develop and lead training in customer service and sales best practices resulting in enhanced team skill sets Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and community leaders Provide exceptional customer service resulting in client satisfaction and repeat business Represent company brand with poise, integrity, and positivity

To couple all previous experience with knowledge from GIS degree presently being achieved to make myself an asset to any organization that can utilize my skills and talents to create a better product or service for their clients.

Professional Experience Waddell & Reed (Naperville, IL) 2009 — Present Financial Advisor • Identify and develop leads of prospective clients of financial planning and investment services, focusing on generating sales to potential and existing clients and maintaining high - quality customer service • Establish investment policy statements for individuals utilizing portfolio theory and asset allocation techniques to manage risk and drive efficient return • Employ tools in tax planning, investments, retirement strategies, education savings, asset protection, and heath care needs to address client concerns • Provide comprehensive estate planning services, including the drafting of wills and other legal documents

Professional Experience Three Point Media (Farmington Hills, MI) 2002 — Present Owner / Editor • Serve as lead sales representative responsible for quoting and biding on projects • Responsible for project management ensuring cost efficient and timely completion of all work • Manage video editing and graphics utilizing proficiencies in industry software including Final Cut Pro and Motion • Demonstrated skills in encoding files and multiple codecs, DVD Studio Pro, and related software • Author scripts and oversee camera operation in both HD and SD formats • Provide exception customer service resulting in client loyalty and repeat business • Client list includes Delphi, Magna, Detroit Diesel, Meijer, US Army, National Fallen Fire Fighters Association, Chclient loyalty and repeat business • Client list includes Delphi, Magna, Detroit Diesel, Meijer, US Army, National Fallen Fire Fighters Association, ChClient list includes Delphi, Magna, Detroit Diesel, Meijer, US Army, National Fallen Fire Fighters Association, Chrysler

Professional Experience Haan Crafts, LLC (Otterbein, IN) 1992 — Present Product / Graphic Designer • Oversee the design and advertisement of various products for a diverse clientele • Conceptualize and create graphics, diagrams, advertisements, product instructions, and illustrations • Develop new product ideas resulting in new and highly profitable income streams • Design and create pattern pieces, acetates, and patter boards for silk screening • Manage production quality control operations ensuring a consistent, marketable product • Provide exceptional customer service resulting in client satisfaction, loyalty, and numerous referrals • Perform clerical work including data entry, filing, and multi-line phone system operation • Utilize Adobe Illustrator, InDesign, Photoshop, PageMaker, Quark XPress, Acrobat Reader and Distiller for Mac and PC • Perform all duties with positivity, professionalism, and integrity

Client Services Supervisor — Duties & Responsibilities Responsible for electronic payroll system operations for a large and economically diverse client base Recruit, train, and direct customer service, sales, technical, and administrative staff ensuring efficient operations Maintain working knowledge of proprietary software, industry best practices, employment law, and tax law Oversee adherence to departmental budgets, project timelines, and company policies Coordinate efforts between multiple departments resulting in timely and cost - effective project completion Design and implement professional development programs to enhance team skill sets Utilize employee recognition programs to build morale and dedication to company mission Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, andClient Services Supervisor — Duties & Responsibilities Responsible for electronic payroll system operations for a large and economically diverse client base Recruit, train, and direct customer service, sales, technical, and administrative staff ensuring efficient operations Maintain working knowledge of proprietary software, industry best practices, employment law, and tax law Oversee adherence to departmental budgets, project timelines, and company policies Coordinate efforts between multiple departments resulting in timely and cost - effective project completion Design and implement professional development programs to enhance team skill sets Utilize employee recognition programs to build morale and dedication to company mission Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, aServices Supervisor — Duties & Responsibilities Responsible for electronic payroll system operations for a large and economically diverse client base Recruit, train, and direct customer service, sales, technical, and administrative staff ensuring efficient operations Maintain working knowledge of proprietary software, industry best practices, employment law, and tax law Oversee adherence to departmental budgets, project timelines, and company policies Coordinate efforts between multiple departments resulting in timely and cost - effective project completion Design and implement professional development programs to enhance team skill sets Utilize employee recognition programs to build morale and dedication to company mission Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, andclient base Recruit, train, and direct customer service, sales, technical, and administrative staff ensuring efficient operations Maintain working knowledge of proprietary software, industry best practices, employment law, and tax law Oversee adherence to departmental budgets, project timelines, and company policies Coordinate efforts between multiple departments resulting in timely and cost - effective project completion Design and implement professional development programs to enhance team skill sets Utilize employee recognition programs to build morale and dedication to company mission Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, aservices Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, aservices Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, and sales

Customer Service and Administration Duties & Responsibilities Interact with customers in a professional manner to improve the client experience, resolving queries and issues in a timely and professional fashion while making all customer needs the top priority Implement quality assurance processes to ensure administrative accuracy and promote operational efficiency Assist in the execution of needs - based client assessment to facilitate successful product / service utilization Collaborate and communicate effectively with all departments and members of company management, acting as a liaison between customers and all staff members as well as representing institutions within the community Generate referrals and consistent repeat business through effective service and timely follow - up Meet and exceed marketing and sales strategies while tracking progress versus established benchmarks Maintain a strong working knowledge of company products and services, respective marketplace, competitor strategies, industry regulations, and other pertinent information, applying all knowledge to related job functions Provide relevant guidance / leadership to new staff training efforts and coaching, consistently leading by example Oversee critical document control and management, maintaining all files in an organized manner Perform continuous assessment of client service operations while furnishing oversight and guidance regarding effective customer service and issue resolution techniques Adhere consistently to all established policies, guidelines, procedures, related laws, and other related constraints Utilize various technology applications to drive customer service and administrative processes Assist management team and senior department members with various other duties as aService and Administration Duties & Responsibilities Interact with customers in a professional manner to improve the client experience, resolving queries and issues in a timely and professional fashion while making all customer needs the top priority Implement quality assurance processes to ensure administrative accuracy and promote operational efficiency Assist in the execution of needs - based client assessment to facilitate successful product / service utilization Collaborate and communicate effectively with all departments and members of company management, acting as a liaison between customers and all staff members as well as representing institutions within the community Generate referrals and consistent repeat business through effective service and timely follow - up Meet and exceed marketing and sales strategies while tracking progress versus established benchmarks Maintain a strong working knowledge of company products and services, respective marketplace, competitor strategies, industry regulations, and other pertinent information, applying all knowledge to related job functions Provide relevant guidance / leadership to new staff training efforts and coaching, consistently leading by example Oversee critical document control and management, maintaining all files in an organized manner Perform continuous assessment of client service operations while furnishing oversight and guidance regarding effective customer service and issue resolution techniques Adhere consistently to all established policies, guidelines, procedures, related laws, and other related constraints Utilize various technology applications to drive customer service and administrative processes Assist management team and senior department members with various other duties as aservice utilization Collaborate and communicate effectively with all departments and members of company management, acting as a liaison between customers and all staff members as well as representing institutions within the community Generate referrals and consistent repeat business through effective service and timely follow - up Meet and exceed marketing and sales strategies while tracking progress versus established benchmarks Maintain a strong working knowledge of company products and services, respective marketplace, competitor strategies, industry regulations, and other pertinent information, applying all knowledge to related job functions Provide relevant guidance / leadership to new staff training efforts and coaching, consistently leading by example Oversee critical document control and management, maintaining all files in an organized manner Perform continuous assessment of client service operations while furnishing oversight and guidance regarding effective customer service and issue resolution techniques Adhere consistently to all established policies, guidelines, procedures, related laws, and other related constraints Utilize various technology applications to drive customer service and administrative processes Assist management team and senior department members with various other duties as aservice and timely follow - up Meet and exceed marketing and sales strategies while tracking progress versus established benchmarks Maintain a strong working knowledge of company products and services, respective marketplace, competitor strategies, industry regulations, and other pertinent information, applying all knowledge to related job functions Provide relevant guidance / leadership to new staff training efforts and coaching, consistently leading by example Oversee critical document control and management, maintaining all files in an organized manner Perform continuous assessment of client service operations while furnishing oversight and guidance regarding effective customer service and issue resolution techniques Adhere consistently to all established policies, guidelines, procedures, related laws, and other related constraints Utilize various technology applications to drive customer service and administrative processes Assist management team and senior department members with various other duties as aservice operations while furnishing oversight and guidance regarding effective customer service and issue resolution techniques Adhere consistently to all established policies, guidelines, procedures, related laws, and other related constraints Utilize various technology applications to drive customer service and administrative processes Assist management team and senior department members with various other duties as aservice and issue resolution techniques Adhere consistently to all established policies, guidelines, procedures, related laws, and other related constraints Utilize various technology applications to drive customer service and administrative processes Assist management team and senior department members with various other duties as aservice and administrative processes Assist management team and senior department members with various other duties as assigned

Claims Management Duties & Responsibilities Utilize efficient workflow organization to improve departmental efficiencies while ensuring effective client response and diligent analysis of claims, with extensive experience in both commercial and personal lines Provide relevant administration and direction to multi-million dollar staff budgets, quality control, fraud investigations, and complex claims reviews, earning denial authority over high - level claims cases Identify and develop talent among team members with focused training efforts, performance reporting and analyses, and operational efficiency initiatives Deliver continuous assessment of work force, while furnishing oversight and guidance regarding effective service strategies and techniques, loss liability monitoring, and claim litigation assistance Develop and implement the marketing and sales efforts of customer service team while tracking progress versus established internal and external benchmarks, providing disciplinary actions when necessary Construct customer service and claims team through effective staff hiring to aid in efficient operations and execution, delegating important tasks / assigments to line supervisors while providing branch - level guidance Aid in strategic planning and capital budgeting based on improving operating efficiency and reducing service - related production losses, collaborating effectively with senior - level management Maintain a strong working knowledge of important industry topics, company programs and policies, and overall regulatory environment, including state - level responsibility for process changes in casualty / PIP Address important client and staff queries, resolving them in an expedited manner Lead through example with consistent work ethic, attitude and professionalism

Hospitality Sales Manager — Duties & Responsibilities Direct all daily operations, sales, customer service, and finances for multiple hotels, resorts, and other businesses Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Design and implement marketing and sales campaigns resulting in increased revenue Consistently exceed sales goals through effective marketing, networking, and other tactics Make cold calls in a courteous, yet assertive manner that translates to sales results Perform research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Study internal literature to become an expert on products and services Set company budgets, maintain profit / loss statements, and ensure overall financial health Cut operational costs through effective inventory management and employee scheduling Negotiate contracts and agreements with suppliers securing quality products at low prices Create employee development programs building staff skill sets and value Utilize employee recognition tactics to build morale and company loyalty Perform administrative duties such as data entry, filing, faxing, and phones as needed Represent company brand with poise, integrity, and positivity

Professional Experience Foxxconn Corporation (Houston, TX) 09/2005 — Present Information System Engineer • Manage email infrastructure and administration assignments to support 800 + users • Coordinate with engineers and vendors from USA and China to implement new technology and enhance server performance • Utilize fluency in Mandarin and English to effectively communicate with both local and international teams • Perform restores, implement recovery procedures, and conduct regular system backups • Provide in person, telephone, email, and remote customer service to users in the United States, Mexico, and China • Serve as project lead in the completion of upgrading Lotus Domino R5.0 to R7.0.3 • Manage upgrade of server hardware, Lotus Domino software, Lotus Domino cluster server, and Lotus Notes Client • Implement Barracuda Anti-Spam and Blackberry service to enhance email performance and mobility • Administer email retention system and tape backup • Participate in large scale email migration from Lotus Domino to MS Exchange

Professional Experience Sharp Communications Services — Ronald Regan National Airport (City, ST) 2007 — Present Project Manager • Serve as lead project manager on key initiatives including the Runway Expansion, Waterside IP Camera, and TSA IP Camera • Responsible for a $ 40 million dollar contract at Ronald Regan National Airport • Achieve project objectives in a timely and cost effective manner through effective management techniques • Direct and negotiate terms with various contractors, subcontractors, and partners • Build and strengthen successful client relationships with the Washington Metropolitan Airport Authority (MWAA) • Utilize technical training to assist in urgent field matters beyond the scope of a project manager's role

Insurance Underwriter — Duties & Responsibilities Experienced manager with expertise in underwriting, sales, marketing, and customer service Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Oversee health insurance underwriting determining client insurability and company risk Discover client needs, tailor insurance packages, and present quotes Utilize industry software to analyze risk, generate quotes, and author reports for senior leadership Build and strengthen professional relationships with internal sales representatives and external brokers Consistently exceed sales goals through networking, in personal sales, cold calling, and other tactics Recognized and promoted for exceptional team management, sales, and customer service Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Provide exceptional customer service resulting in client satisfaction and repeat business Set and strictly adhere to departmental budgets and timelines Represent company brand with poise, integrity, and positivity Continually participate in ongoing professional development opportunities to enhance skill set

Professional Experience West Corporation (Omaha, NE) 3/2003 — Present Virtual Customer Service Representative • Field service calls for Fortune 500 clients including Sears, GE, Home Shopping Network, Direct Response, ProFlowers, Shop NBC, Pizza Hut, Virgin Mobile, and Cricket, earning a Customer Service Award of the month three times • Work effectively under limited supervision as an independent contractor, providing customer care via phone and email • Participate extensively in comprehensive training to assist with customer purchases, utilizing learned skills to provide product assistance, billing inquiries resolution, and related troubleshooting • Perform data entry, verify sales calls, and set sales appointments for several products and services • Implement knowledge of computer skills and internet usage to perform required research and downloaService Representative • Field service calls for Fortune 500 clients including Sears, GE, Home Shopping Network, Direct Response, ProFlowers, Shop NBC, Pizza Hut, Virgin Mobile, and Cricket, earning a Customer Service Award of the month three times • Work effectively under limited supervision as an independent contractor, providing customer care via phone and email • Participate extensively in comprehensive training to assist with customer purchases, utilizing learned skills to provide product assistance, billing inquiries resolution, and related troubleshooting • Perform data entry, verify sales calls, and set sales appointments for several products and services • Implement knowledge of computer skills and internet usage to perform required research and downloaservice calls for Fortune 500 clients including Sears, GE, Home Shopping Network, Direct Response, ProFlowers, Shop NBC, Pizza Hut, Virgin Mobile, and Cricket, earning a Customer Service Award of the month three times • Work effectively under limited supervision as an independent contractor, providing customer care via phone and email • Participate extensively in comprehensive training to assist with customer purchases, utilizing learned skills to provide product assistance, billing inquiries resolution, and related troubleshooting • Perform data entry, verify sales calls, and set sales appointments for several products and services • Implement knowledge of computer skills and internet usage to perform required research and downloaService Award of the month three times • Work effectively under limited supervision as an independent contractor, providing customer care via phone and email • Participate extensively in comprehensive training to assist with customer purchases, utilizing learned skills to provide product assistance, billing inquiries resolution, and related troubleshooting • Perform data entry, verify sales calls, and set sales appointments for several products and services • Implement knowledge of computer skills and internet usage to perform required research and download files

International Business Manager & Consultant — Duties & Responsibilities Serve as international business development consultant for a network of global clients Facilitate and coach projects in relationship development, marketing, and financial management Utilize significant international business experience and education to offer executive level training Manage global advertising initiatives for clients such as Intel and Nokia Establish and manage a children's developmental toy production company with sales in 40 + countries Responsible for strategic planning, business plan, marketing / sales initiatives, and client development Oversee financial operations including company budgets, sales projects, P&L statements, etc.. Recruit, train, and direct sales, customer service, and management staff ensuring profitable operations Direct product development, pricing, distribution, and branding over varied product lines Oversee import, export, warehousing, and inventory operations ensuring efficient logistical operations Lead financial growth to $ 14 million in annual revenue with clients such as Toys R Us, Target, and Amazon Graduate of a Forbes Magazine «Top 20 Schools for International Business»

Pharmecutical Sales Respresentative — Duties & Responsibilities Manage sales, marketing, and customer service departments ensuring professional and profitable operations Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and project timelines Consistently recognized as company leader in annual sales since 2004 Increase company revenue by 45 % through networking, in personal sales, and other tactics Negotiate lucrative contracts with clients, third party vendors, and other industry leaders Utilize medical training, experience, and education in pharmaceutical sales environment Identify needs of medical professionals and effectively tailor sales presentations Build and strengthen relationships with physicians, nurse practitioners, and hospital management Maintain up to date knowledge of pharmacology, medical technology, and standards of care Make cold calls in a courteous, yet assertive manner that translates to sales results Maintain 100 % customer satisfaction by maintaining friendly, supportive contact with existing clients Conduct research on prospective leads and existing clients to assist in developing sales strategies Maintain records of site visits to potential and existing clients to assist in assessing their future needs Collaborate with junior level sales people to develop action plans to govern their performance Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity

Professional Duties & Responsibilities Directed all daily operations, customer service, personnel, and finances for multiple hotels and resorts Designed and implemented marketing and sales campaigns resulting in increased business Planned and executed successful community events which enhanced brand awareness Responsible for multimillion dollar inventory, facility, and professional food preparation equipment Recruited, trained, and oversaw customer service personnel, kitchen staff, and cleaning crews Set company budgets, maintained profit / loss statements, and ensured overall financial health Cut operational costs through effective inventory management and employee scheduling Negotiated contracts and agreements with suppliers securing quality products at low prices Performed site inspection tours as well as potential client tours Built and maintained highly profitable corporate accounts Ensured compliance with all applicable health and safety regulations Created employee development programs building staff skill sets and value Utilized employee recognition tactics to build morale and company loyalty Crafted an atmosphere of respect, professionalism, and dedication to excellence Developed a loyal client base through excellent customer service and a quality guest experience Built and strengthened relationships with clients, staff, and community leaders Performed administrative duties such as data entry, filing, faxing, and phones as needed

Information Technology Consultant — Duties & Responsibilities Direct daily operations including sales, marketing, and customer / technical service for technology companies Hire, train, and manage sales and support professionals ensuring efficient and effective operations Direct team of 164 employees in service of approximately 500 major, multimillion dollar accounts Cultivate strong professional relationships through networking, research, and strong interpersonal skills Consistently meet and exceed yearly sales quota of $ 12 million Recognized at top 1 % of a 124,000 person corporate sales force Design and implement technology solutions packages for multinational corporate clients Develop experience with web development / design, real estate, government, manufacturing, sports & entertainment, mining & oil, retail and healthcare technology solutions Proficient in Oracle, UNIX, Linux, Vax, Aix, Sys. 390, NT, SAP systems, ITS, BIS, OS IBM, and IGS services Utilize interpersonal and technical skills as liaison between clients, technicians, and subcontractors Perform all duties with positivity, professionalism, and integrity Consistently recognized and promoted for excellence in team leadership, customer service, and sales

Professional Experience PHP LLC (Bountiful, UT) 2004 — Present Insert Title • Manage an insurance and financial services office of 35 agents ensuring profitable and professional operations • Responsible for training agents in company protocols and ensuring agent licensure • Oversee acquisition of insurance and financial service providers for client use • Perform full service client portfolio management including financial analysis, planning, and product sales • Oversee client account administration ensuring exceptional customer service and troubleshooting • Consistently exceed revenue goals through effective cold calling, marketing, referrals, and other tactics • Utilize extensive training in employee motivation tactics to build team loyalty and dedication to excellence • Recognized for excellence in management, sales, and customer service • Perform additional client service functions including medical lab scheduling and other logistics as needed