Driven to apply a strong work ethic and motivational skill set to achieve employee and customer satisfaction by
utilizing company policies and procedures.
Not exact matches
A position
utilizing my proven ability to manage employee relation matters
company - wide including providing counsel
and guidance to managers
and associates regarding the
company's
policies and procedures as well as conducting internal investigations, preparing required legal
and government reports,
and ensuring that all terminations, investigations
and employee relations matters are handled with consistency
and fairness
and...
Responsible for developing
and maintaining the
policies and procedures to achieve greater operations efficiency,
utilizing electronic publishing technology in accordance with
company standards.
• Organized
and processed paperwork, reports
and all kinds of claims documentation • Entered, recorded
and reviewed claims into claims information management system • Performed verification checks on the customer / claimant loss - claims following
company's standard
policies and procedures • Attended to clients, claimants, field appraisers
and management queries, regarding claims using the claims MIS • Forwarded appropriate claims for new losses verifying data for accuracy • Performed billing
and payment processes • Processed routine claims transactions related to reserves
and issued required checks or receipts • Resolved all kinds of issues / problems regarding claims
and payments • Regularly run
and generated claims reports for management • Gave formal presentations regarding all claims activities to the senior management at the bimonthly •
Utilizing outstanding communication
and interpersonal skills maintained strong
and positive relationships with the providers, the claimants,
and the clients • Provided
company with necessary clerical support like handling fax, attending
and making telephone calls as directed, filing
and photocopying, matching checks with receipts etc. • Prepared, updated
and organized customer
and client's files • Managed all types of correspondence preparing, reviewing
and sending memos, letters, emails, reports, applications,
and forms • Provided effective CSR to providers, field appraisers, agents, insurance agencies, clients
and customers • Matched incoming emails, mails,
and faxes with the claims records • Arranged
and set up medical appointments for health claims • Kept department's office supplies stocked • Maintained confidential claims information including correspondence with sensitive information • Accelerated claims correspondences as well as updated claims diaries • Worked in a team on several pilot claim projects • Reviewed
and kept the record of closed files
I wish to acquire a position of project analyst in a reputed organization so that I can
utilize my skills of gathering
and analyzing data to create
and maintain
company business
policies, processes,
and procedures in order to offer support to branches.
Information Technology Technician — Duties & Responsibilities Proficient in IT services including network design
and administration, software, hardware,
and troubleshooting
Utilize interpersonal
and technical skills to provide exceptional team
and customer service Train clients
and team members in software
and hardware operation
and maintenance Pursue continued professional development in the field of information technology Proven ability to remain calm
and effective in high pressure, ever changing situations Responsible for Abrams tanks
and support systems during two tours of active duty in Iraq Lead the strategic planning
and quality control operations for the Unit Maintenance Program Responsible for the maintenance
and proper operation of 72 US
and Coalition vehicles with 97.5 % readiness Train
and direct technicians ensuring they understand the mission
and adhere to
company policies and procedures Serve as machinist responsible for solar panel
and light housing design, fabrication, repair,
and service Develop high - level skills with AutoCAD, EDM, mill, lathe, CNC machine,
and other design tools Perform all duties with positivity, professionalism,
and integrity Consistently recognized for excellence in team leadership, customer service,
and technical skills
Logistics Director — Duties & Responsibilities Oversee daily operations, logistics, inventory
and property valued at more than $ 100 million Train, direct,
and review large staffs ensuring they adhere to proper
policies and procedures Determine schedules, workflow,
and project estimates resulting in timely
and effective operations Set
and strictly adhere to departmental budgets
and timelines
Utilize Property Book Unit Enhanced (PBUE), Storage Inventory Management System (SIMS), Fleet Management System (FLMS), Force
and Asset Search (FAAST),
and International Merchant Purchasing Authorization Card (IMAC)
and other inventory management
and logistics tools Coordinate shipping
and receiving resulting in timely
and on budget operations Serve as technical advisor to junior
and senior team members Build
and strengthen professional relationships with coworkers, supervisors,
and partner agencies Study internal literature to become an expert on products
and services Investigate internal conflicts, production errors,
and other issues
and determine remedial measures Create
and implement staff development programs enhancing team skill sets Consistently promoted due to excellence in management
and dedication to
company mission Represent
company brand with poise, integrity,
and positivity
Marketing Director — Duties & Responsibilities Experienced administrator with a background in sales, marketing,
and customer service Design
and implement comprehensive email marketing campaigns
and all collateral material Analyze email trends garnering insight into market conditions
and competitor efforts
Utilize metrics to determine campaign efficacy, impacted audience,
and other key data Develop sales leads through networking, market analysis, cold calling,
and other tactics Determine consumer incentives to engage
and secure potential clients Collaborate with multiple departments including product development, customer service,
and sales Create
and implement processes
and procedures to cut costs
and enhance daily operations Recruit, train,
and direct staff ensuring they understand the brand
and adhere to
company policies and procedures Set
and strictly adhere to departmental budgets
and timelines Craft effective sales presentations
and proposals, tailoring them to clients based on their specific needs
and styles Collaborate with junior level sales people to develop action plans to govern their performance Develop
and lead training in customer service
and sales best practices resulting in enhanced team skill sets Maintain comprehensive records detailing pricings, sales, activities reports,
and other pertinent data Build
and strengthen relationships with key clients, partners,
and community leaders Provide exceptional customer service resulting in client satisfaction
and repeat business Represent
company brand with poise, integrity,
and positivity
Accounts Payable
and Financial Administration Professional — Duties & Responsibilities Develop
and maintain a strong
and extensive working knowledge of various related accounting principles, regulations,
and applications, continuously
utilizing changes to business accounting landscape within current responsibilities Apply various accounting rules
and GAAP
procedures to critical functions, including the review
and approval of journal entries, data
and financial reconciliations, cash flow
and discrepancy analyses, transaction management,
and other tasks Provide relevant oversight
and administration to all aspects of accounts payable execution, including billing
and collections, vendor file maintenance, reporting, order processing, data
and financial accuracy audits,
and invoice management Perform regular account
and payables reconciliations
and variance resolutions to ensure accurate financials
and provide continuous relevant insight into the financial health of the
company Manage important
and sensitive financial documents, receipts, correspondence,
and invoices on a daily basis, providing organization for audit assistance
and execution as well as compliance with various accounting standards Perform analysis, research,
and evaluation of current administrative
and accounting
policies and procedures, implementing change where necessary to drive corporate efficiency, manage costs,
and drive revenue Facilitate the efficiency
and implementation of all accounting operations from concept to execution, while coordinating actions on all daily operational
and logistical aspects from corporate financial management
Utilize technological resources, including software
and accounting applications, to track all aspects of accounts payable
and other financial operations as well as prepare important
and sensitive cost, billing,
and revenue documents Collaborate with respect to effective communication between all departments, including general accounting
and administrative personnel,
and coordinate all daily business operations with leadership staff Address client, vendor,
and management queries, resolving them in an expedited manner Assist management with various other duties as assigned to facilitate efficient administration
and operations
Accounting
and Financial Administration Professional — Duties & Responsibilities Develop
and maintain a strong
and extensive working knowledge of various accounting principles, regulations, tax codes,
and applications, continuously applying changes to accounting landscape to current responsibilities Apply various accounting rules
and procedures to critical tasks, including the review
and approval of journal entries, data
and financial reconciliations, balance sheet
and income statement accounting, cash flow analyses, account collections, capital utilization
and on - going budgetary considerations Provide relevant oversight
and administration to all aspects of business finance, including billing
and collections, payroll execution, vendor relationships, payroll
and salary management,
and other pertinent functions Perform regular book reconciliations
and variance resolutions to ensure audit - ready financials
and provide continuous relevant insight into the financial health of the
company, in both a regular
and ad - hoc manner, to
company management Manage important
and sensitive financial documents, receipts,
and invoices on a daily basis, providing organization for audit assistance
and execution as well as compliance with various accounting standards Perform analysis, research
and evaluation of current accounting
policies and procedures, implementing change where necessary to drive corporate efficiency, manage costs
and drive revenue Facilitate the efficiency
and implementation of all accounting operations from concept to execution, while coordinating actions on all daily operational
and logistical aspects from corporate financial management to payroll
Utilize technological resources, including software
and accounting applications, to track all aspects of firm accounting
and financial operations as well as prepare important
and sensitive tax documents related to all aspects of organizational operations Collaborate with respect to effective communication between all departments
and coordinate all daily business operations with other leadership staff
and other personnel Work closely with
and support senior - level management in budgeting
and corporate planning strategies Address client, vendor,
and management queries, resolving them in an expedited manner Assist management with various other duties as assigned to facilitate efficient administration
and operations, making appropriate
and effective recommendations with respect to performance optimization
Administrative Assistant — Duties & Responsibilities Provide administrative support services across a variety of highly technical fields Represent
company brand with poise, integrity,
and positivity Coordinate reappointment
and re-credentialing process for allied healthcare providers Oversee applications, primary source verification,
and outstanding information retrieval Perform legal research
and writing on a variety of medical compliance topics
utilizing LexisNexis Direct the layout, print,
and distribution process for forty medical publications Strictly adhere to all department budgets
and project timelines Manage calendars, travel arrangements,
and complete itineraries for senior leadership Handle accounts receivable, accounts payable, QuickBooks, billing,
and reimbursements Responsible for tracking
and replenishing office supplies
and information technology hardware Create presentations, charts,
and reports regarding organizational structure, workflow,
and efficiency Direct logistical aspects of
company events including venue, registration, A / V,
and refreshments Implement new electronic recordkeeping software to streamline processes
and enhance security Study internal literature to become an expert on products
and services Develop
and strengthen relationships with outside vendors, partners, customers,
and community leaders Train new team members ensuring they understand the brand
and adhere to
company policies and procedures Encourage high customer retention by maintaining friendly, supportive contact with existing clients Skilled in Microsoft products, Visio, Lotus Notes, GroupWise, C++, HTML, Oracle, VBA,
and VB.NET
Customer Service
and Administration Duties & Responsibilities Interact with customers in a professional manner to improve the client experience, resolving queries
and issues in a timely
and professional fashion while making all customer needs the top priority Implement quality assurance processes to ensure administrative accuracy
and promote operational efficiency Assist in the execution of needs - based client assessment to facilitate successful product / service utilization Collaborate
and communicate effectively with all departments
and members of
company management, acting as a liaison between customers
and all staff members as well as representing institutions within the community Generate referrals
and consistent repeat business through effective service
and timely follow - up Meet
and exceed marketing
and sales strategies while tracking progress versus established benchmarks Maintain a strong working knowledge of
company products
and services, respective marketplace, competitor strategies, industry regulations,
and other pertinent information, applying all knowledge to related job functions Provide relevant guidance / leadership to new staff training efforts
and coaching, consistently leading by example Oversee critical document control
and management, maintaining all files in an organized manner Perform continuous assessment of client service operations while furnishing oversight
and guidance regarding effective customer service
and issue resolution techniques Adhere consistently to all established
policies, guidelines,
procedures, related laws,
and other related constraints
Utilize various technology applications to drive customer service
and administrative processes Assist management team
and senior department members with various other duties as assigned
Director of Cardiopulmonary Services — Duties & Responsibilities Direct
and evaluate cardiopulmonary department
and personnel ensuring effective
and profitable operations Recruit
and train staff in hospital
policies,
procedures, best practices,
and corporate branding Increase gross revenue from $ 540,000 to $ 3.9 million in 6 years through marketing
and management initiatives Set
and strictly adhere to departmental budgets
and schedules
Utilize strong management experience to drive operations in an efficient
and professional manner Proven ability to handle multiple projects in fast paced, high pressure environments Responsible for project conception, analysis, development,
and launch Develop
and implement pulmonary function lab with stress pulmonary functionality, nuclear stress testing program, CPOE,
and cardiopulmonary rehabilitation program Design
and launch successful marketing strategy for Sleep Lab including all collateral materials Proficient in industry applicable software including Word, Excel, Power Point, Pac's, CPSI,
and All Scripts Build
and strengthen professional relationship with community leaders, coworkers,
and industry figures Represent
company with poise, integrity,
and positivity
Library & Information Science Manager — Duties & Responsibilities Assist with operational management of the University of Pittsburgh archive department
and associated collections Oversee reference services for patrons interested in use of library materials
and services Develop a rapport with patrons
and orient them to library collections,
policies,
and procedures Maintain detailed records regarding volumes, patron use, purchasing, employee schedules,
and budgets Train
and orient volunteers
and junior staff members in
policies,
procedures, services,
and collection materials Proficient in industry software including PubMed, CINHAL, MedlinePlus, Ovid,
and EBSCOHost Monitor library ensuring an environment conducive to study
and concentration Assist in the creation of a University of Pittsburgh LibGuide for the United Electrical Workers Collection
Utilize Archivist Toolkit to create finding aids for the Paul LeBlanc Papers, the Garden Club of Allegheny County Collection, the Stanley J. Rainka Papers,
and the Pittsburgh Chamber Music Society Papers Trained in early childhood language
and literacy development theory
and practice Design
and implement engaging educational activities for preschool students Serve as liaison between school
and families regarding student development
and progress Assist with the planning
and implementation of daily Children's Museum activities Foster an atmosphere of fun, enthusiasm,
and dedication to education Provide administrative services including phones, faxing, filing,
and data entry as needed Represent
company with poise, integrity,
and positivity
Professional Experience Enigma Telecom Management Corporation (Irvine, CA) 2010 — Present HR Manager / Office Manager • Managed human resource activities including staffing, benefits,
and legal compliance • Developed
and implemented all
company human resource
policies and procedures • Worked with management
and outside resources to determine industry best practices • Oversaw pre-employment screening
utilizing background, drug,
and reference checks • Assisted management with choice of
company medical, dental, vision,
and life insurance • Contributed to
company special projects as needed in support of team goals
and mission
Project Manager / Compliance Officer — Duties & Responsibilities Oversee daily operational aspects of a fast paced, high intensity financial institution Recruit, train,
and direct staffs ensuring they understand the brand
and adhere to
company policies and procedures Manage compliance with regulatory authorities including the SEC, NYSE,
and NASD Analyze financial information
and present reports to external regulators
and internal management Determine compliance issue severity
and escalate to senior compliance officer as needed Conduct internal compliance investigations coordinating efforts between various support services Track
and maintain detailed records of all compliance inquiries Direct
and contribute to special
company projects as needed Responsible for the «I Have a Dream Summer Intern Program» ensuring effective talent recruitment
Utilize technical expertise while serving as liaison to technology department Assist with database
and hardware management, software training,
and computer troubleshooting Aid accounting with budgets, accounts payable / receivable, invoice payment,
and vendor negotiations Interact with Board of Directors, Chief Executive Officer,
and other key figures on a daily basis Partner with various
company lines to assess client interests, market trends,
and potential sales opportunities Develop a rapport with customers
and orient them to various products
and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products
and services Provide administrative support including travel arrangements, scheduling, data entry,
and other tasks as needed Represent
company brand with poise, integrity,
and positivity
Hospitality Sales Manager — Duties & Responsibilities Direct all daily operations, sales, customer service,
and finances for multiple hotels, resorts,
and other businesses Recruit, train,
and direct staff ensuring they understand the brand
and adhere to
company policies and procedures Design
and implement marketing
and sales campaigns resulting in increased revenue Consistently exceed sales goals through effective marketing, networking,
and other tactics Make cold calls in a courteous, yet assertive manner that translates to sales results Perform research on prospective leads
and existing clients to assist in developing sales strategies Craft effective sales presentations
and proposals, tailoring them to clients based on their specific needs
and styles Develop a rapport with customers
and orient them to various products
and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff
and company resources effectively to create the best consumer experience Maintain comprehensive records detailing pricings, sales, activities reports,
and other pertinent data Study internal literature to become an expert on products
and services Set
company budgets, maintain profit / loss statements,
and ensure overall financial health Cut operational costs through effective inventory management
and employee scheduling Negotiate contracts
and agreements with suppliers securing quality products at low prices Create employee development programs building staff skill sets
and value
Utilize employee recognition tactics to build morale
and company loyalty Perform administrative duties such as data entry, filing, faxing,
and phones as needed Represent
company brand with poise, integrity,
and positivity
Shipping Assistant — Duties & Responsibilities Oversee daily operations of inventory
and shipping departments across multiple industries Recruit, train,
and direct staff ensuring they understand the brand
and adhere to
company policies and procedures Set
and strictly adhere to departmental budgets
and schedules Responsible for product inventory
and office supplies ordering replacements as needed Research products
and negotiate cost effective purchasing agreements Oversee shipping
and receiving
utilizing UPS, DHL, FedEx,
and others Maintain information database regarding all shipments, purchases,
and related information Strengthen professional relationships with coworkers, customers,
and business partners Provide exceptional customer service resulting in repeat business Develop proficiencies in office equipment repair
and maintenance Study internal literature to become an expert on products
and services Provide administrative support including data entry, phones,
and other tasks as needed Represent
company brand with poise, integrity,
and positivity
Project Manager / Compliance Officer — Duties & Responsibilities Oversee daily operations of purchasing, inventory,
and shipping departments across multiple industries Recruit, train,
and direct staffs ensuring they understand the brand
and adhere to
company policies and procedures Set
and strictly adhere to departmental budgets
and schedules Responsible for product inventory
and office supplies ordering replacements as needed Research products
and negotiate cost effective purchasing agreements Oversee shipping
and receiving
utilizing UPS, DHL, FedEx,
and others Build
and maintain information database regarding all shipments, purchases,
and related information Strengthen professional relationships with coworkers, customers,
and business partners Provide exceptional customer service resulting in repeat business Develop proficiencies in office equipment repair
and maintenance Study internal literature to become an expert on products
and services Provide administrative support including data entry, IT support,
and other tasks as needed Represent
company brand with poise, integrity,
and positivity
Insurance Underwriter — Duties & Responsibilities Experienced manager with expertise in underwriting, sales, marketing,
and customer service Recruit, train,
and direct staff ensuring they understand the brand
and adhere to
company policies and procedures Oversee health insurance underwriting determining client insurability
and company risk Discover client needs, tailor insurance packages,
and present quotes
Utilize industry software to analyze risk, generate quotes,
and author reports for senior leadership Build
and strengthen professional relationships with internal sales representatives
and external brokers Consistently exceed sales goals through networking, in personal sales, cold calling,
and other tactics Recognized
and promoted for exceptional team management, sales,
and customer service Conduct research on prospective leads
and existing clients to assist in developing sales strategies Craft effective sales presentations
and proposals, tailoring them to clients based on their specific needs
and styles Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports,
and other pertinent data Provide exceptional customer service resulting in client satisfaction
and repeat business Set
and strictly adhere to departmental budgets
and timelines Represent
company brand with poise, integrity,
and positivity Continually participate in ongoing professional development opportunities to enhance skill set
Pharmecutical Sales Respresentative — Duties & Responsibilities Manage sales, marketing,
and customer service departments ensuring professional
and profitable operations Recruit, train,
and direct staff ensuring they understand the brand
and adhere to
company policies and procedures Set
and strictly adhere to departmental budgets
and project timelines Consistently recognized as
company leader in annual sales since 2004 Increase
company revenue by 45 % through networking, in personal sales,
and other tactics Negotiate lucrative contracts with clients, third party vendors,
and other industry leaders
Utilize medical training, experience,
and education in pharmaceutical sales environment Identify needs of medical professionals
and effectively tailor sales presentations Build
and strengthen relationships with physicians, nurse practitioners,
and hospital management Maintain up to date knowledge of pharmacology, medical technology,
and standards of care Make cold calls in a courteous, yet assertive manner that translates to sales results Maintain 100 % customer satisfaction by maintaining friendly, supportive contact with existing clients Conduct research on prospective leads
and existing clients to assist in developing sales strategies Maintain records of site visits to potential
and existing clients to assist in assessing their future needs Collaborate with junior level sales people to develop action plans to govern their performance Study internal literature to become an expert on products
and services Represent
company brand with poise, integrity,
and positivity
Director of Business — Duties & Responsibilities Recruit
and train staff of 30 in hospital
policies,
procedures, best practices,
and corporate branding Design
and implement staff development, recognition,
and disciplinary
policies and procedures Oversee admissions, utilization review, PB X, imaging center, billing, collections,
and wound center registrations Set
and strictly adhere to departmental budgets
and schedules Author
and present financial reports concerning revenue, expenses,
and outstanding collections Identify performance indicators
and benchmarks for integration into reporting systems Conduct surveys regarding patient / staff satisfaction, benchmarks, accreditation,
and employee benefits Maintain a 99 % patient satisfaction score through attentive
and professional standards of care Negotiate contracts
and claims with insurance carriers, Medicare, Medicaid,
and other payer sources Increase revenue by 30 % through effective contract renegotiation with suppliers, carriers,
and other parties Implement
policies,
procedures,
and equipment to cut hospital costs while enhancing patient care
Utilize strong management experience to drive operations in an efficient
and professional manner Develop
and implement billing controls, cash processing measures, lockboxes,
and other financial processes Coordinate
and oversee internal
and external audits ensuring compliance with industry
and legal standards Recruit physicians through successful marketing, networking,
and other tactics Implement automated Chargemaster financial application (Craneware)
and maintain patient accounts Responsible for HCAHPS
and the yearly Quality Assurance Plan Appeal claims when appropriate resulting in $ 400,000 reimbursement from PPO insurance over the last year Build
and strengthen professional relationship with community leaders, coworkers,
and industry figures Consistently promoted for excellence in financial management, team leadership,
and dedication to mission Develop working knowledge of hospital operations from patient admission to senior level strategic planning Represent
company with poise, integrity,
and positivity