Utilize effective customer service skills to assist blood donors in scheduling appointments to donate blood.
Not exact matches
Utilizes open ended questions and
effective listening skills to generate a two way conversation and identify
customer needs across all product and
service lines, not limited to deposit and credit products, in order to achieve assigned goals.
To obtain cahier position with Wal - Mart Stores where excellent
customer service skills, strong numerical skills, and
effective communication ability will be
utilized to improve
customer experience and enhance efficiency in the store.
Strong track record
utilizing premier
customer service tactics, working as an
effective member of an installation or maintenance team and assisting in planning duct work layouts.
With strong inner motivation and keen sales insight, I excel at assessing
customer needs,
utilizing effective sales strategies, and ensuring outstanding
customer service.
HR Specialist ABC Company — West Covina, CA [02/2009 — 05/2013] • Communicated with management and executives for creation, refreshing and / or interpreting policy changes • Provided administrative support for all HR functions, including filing, copying, general correspondence and support / preparation for meetings, training, orientations, and executive traveling • Professionally worked with confidential and sensitive data •
Utilized excellent writing and communication skills to provide
effective customer service
▶ Reliable and enthusiastic individual looking for a position as a Cashier at K - Mart where exceptional
customer service skills and cash register expertise will be fully
utilized to provide an
effective support to department
✔ Track record of exceeding weekly sales targets by
utilizing effective sales strategies ✔ Particularly
effective in maintaining
customer relations and referral system to promote bank products and financing
services ✔ NMLS Registered; proven record of compliance with SAFE mortgage and loaning procedures ✔ Well - versed in general branch banking procedures, account opening / closing and ongoing
customer services management
• Competent at emptying and cleaning waste receptors, disposing trash in an environmental friendly manner • Well versed in clearing off snow from walkways and driving lots using chemical cleaners • Proficient in communicating courteously with colleagues and patrons • Demonstrated ability to clean and disinfect isolation rooms periodically as per HIPPA issued applicable SOPs • Adept at carpet shampooing using steam cleaners • Familiar with deworming and fumigation protocols and applicable safety measures •
Effective skills in removing any stains from the floor and staircases and disinfecting the same periodically • Efficient in washing and cleaning restrooms and sanitizing the same • Substantial knowledge of various chemical cleaners and detergents, compliant to safety protocols associated with usage of same • Special talent for dusting and polishing furniture, door handles and window sills • Expert in scrubbing, buffing and refinishing all kinds of floor • Excellent skills in glass cleaning and giving it steak free shine using synthetic shiners • Proven ability to vacuum and clean rugs, carpets and matted floors • Track record of conducting minor premises and floor maintenance tasks and reducing overall damage • Profound skills in floor mopping, brushing and sweeping
utilizing various manual and electric mops and water dip equipment • Knowledge of OSHA issued workplace hygiene and safety guidelines • Familiar with proper usage protocols of various cleaning equipment along with proven ability to clean and store the same properly after usage • Well versed in maintaining and ensuring the privacy, dignity and wellbeing of citizens, patients and residents • Demonstrated ability to listen to and understand client needs, follow instructions and deliver
customer oriented satisfactory floor cleaning
services
Summary: The
Customer Service Representative provides effective customer service for all internal and external customers by utilizing excellent, in - depth knowledge of company products and progra
Customer Service Representative provides effective customer service for all internal and external customers by utilizing excellent, in - depth knowledge of company products and program
Service Representative provides
effective customer service for all internal and external customers by utilizing excellent, in - depth knowledge of company products and progra
customer service for all internal and external customers by utilizing excellent, in - depth knowledge of company products and program
service for all internal and external
customers by
utilizing excellent, in - depth knowledge of company products and programs as...
OBJECTIVE: To obtain a position as a Bank Teller at the Bank of America
utilizing skills and training in cash handling and ability to provide direct
customer services in
effective manner.
Key Accomplishments • Increased 150 + new accounts to the branch during first three months
utilizing effective referral pools and
customer service strategies • Brought in 4 major client accounts with substantial monetary value through sound referrals
Also call center experience in credit cards.Expertise in assisting others to the best of my ability
utilizing my great
effective listening skills as well as
customer service skills.
Seeking a responsible and challenging position to
utilize my skills and experience in Call Center Management and Technology Integration with a focus on achieving an efficient and cost
effective service as well as suiting technology to enhance business operations while improving
customer service.
Business Development and Sales Management — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while performing sales and marketing presentations, overseeing business development functions, and managing / leveraging key business relationships Perform needs - based analyses and situational assessments for clients to position most appropriate product /
service, generating increased revenue through improved close ratios as well as referral / repeat
customer business Collaborate in all phases of strategic planning with senior - level management and
customers, including cost budgeting, pricing strategies, vendor negotiations, revenue projections, and industry competition Provide continuous assessment of key markets and potential clients, while furnishing oversight and guidance regarding
effective business acquisition strategies, prospecting techniques, client
service, pricing, and market trends Identify and
utilize talent among team members with focused training, targeted professional recruitment, and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Install support staff to aid in effective sales, marketing, and client service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, word - of - mouth marketing, and the leveraging of cross-sales opportunities Create and implement marketing and sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation, cost control, networking, and staff success Develop and maintain a strong working knowledge of respective products / services and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies, and industry developments Collaborate effectively with all relevant parties, conveying information in a clear and concise manner while listening effectively to critical input, critiques, suggestions, and guidance Utilize knowledge of various technology - based applications, including ACT, Genesis, Calyx Point, Encompass, DU / LP, and Assetwise Act as a liaison between clients, vendors, sales and support staff, and other members of the executive manageme
utilize talent among team members with focused training, targeted professional recruitment, and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Install support staff to aid in
effective sales, marketing, and client
service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, word - of - mouth marketing, and the leveraging of cross-sales opportunities Create and implement marketing and sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation, cost control, networking, and staff success Develop and maintain a strong working knowledge of respective products /
services and related marketplaces, including pricing and regulatory trends,
customer demands, competitor strategies, and industry developments Collaborate effectively with all relevant parties, conveying information in a clear and concise manner while listening effectively to critical input, critiques, suggestions, and guidance
Utilize knowledge of various technology - based applications, including ACT, Genesis, Calyx Point, Encompass, DU / LP, and Assetwise Act as a liaison between clients, vendors, sales and support staff, and other members of the executive manageme
Utilize knowledge of various technology - based applications, including ACT, Genesis, Calyx Point, Encompass, DU / LP, and Assetwise Act as a liaison between clients, vendors, sales and support staff, and other members of the executive management team
Spa Director — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, executing spa and salon administration functions, overseeing sales and marketing operations, and implementing cutting - edge industry techniques and trends Collaborate in all phases of strategic planning with other members of management team, including product inventory control, marketing and sales strategies, product and
service offerings, client
service, event coordination, and area competition Provide continuous assessment of key markets, potential
customers, and capital utilization, while furnishing oversight and guidance regarding policies and procedures, budgets and financial forecasts, and client experience considerations Perform needs - based and situational assessments of policies and procedures to improve operational efficiency, manage and reduce costs, promote both employee and client satisfaction, and deliver a luxurious experience to high - profile clientele Identify and
utilize talent among team members with focused training efforts, targeted professional recruitment, continued supervision of 40 staff, and the promotion of a performance - based environment leveraging individual talents for group benefit Develop and supervise support staff to aid in
effective sales, marketing, and
service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion, including newsletter and article distribution Ensure
effective execution of all administrative, HR, and financial aspects of business management, while analyzing and presenting important information to executive staff, stakeholders, and other relevant parties Address key client and management queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, referral generation, and the leveraging of cross-sales opportunities Create and implement firm marketing and sales strategies while tracking performance versus internal and external benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of products,
services, techniques, and relevant tools, while committing to continued advanced technical education with respect to complex spa, salon, and fitness concepts and studies Act as a liaison between clients, vendors, sales and support staff, and other management partners to facilitate information flow and drive operational efficiency
Improve Supply Chain Performance Through Proactive Planning, Efficiently
Utilizing Inventory Investments While Maximizing
Customer Service, Meeting Key Performance Metrics With Excellent Execution And
Effective Communication
PROFESSIONAL SUMMARY Organized self - starter with 5 + years of administrative clerical experience, excellent time management and office skills friendly, to - the - point phone etiquette /
customer service skills SKILL SUMMARY * Daily / weekly scheduling & delegation of duties * Create,
utilize and save files as Cloud files * Generate and edit correspondence * Strong oral and written skills * Creative and
effective problem solver * Ex...
Information Technology Technician — Duties & Responsibilities Proficient in IT
services including network design and administration, software, hardware, and troubleshooting
Utilize interpersonal and technical skills to provide exceptional team and
customer service Train clients and team members in software and hardware operation and maintenance Pursue continued professional development in the field of information technology Proven ability to remain calm and
effective in high pressure, ever changing situations Responsible for Abrams tanks and support systems during two tours of active duty in Iraq Lead the strategic planning and quality control operations for the Unit Maintenance Program Responsible for the maintenance and proper operation of 72 US and Coalition vehicles with 97.5 % readiness Train and direct technicians ensuring they understand the mission and adhere to company policies and procedures Serve as machinist responsible for solar panel and light housing design, fabrication, repair, and
service Develop high - level skills with AutoCAD, EDM, mill, lathe, CNC machine, and other design tools Perform all duties with positivity, professionalism, and integrity Consistently recognized for excellence in team leadership,
customer service, and technical skills
Marketing Director — Duties & Responsibilities Experienced administrator with a background in sales, marketing, and
customer service Design and implement comprehensive email marketing campaigns and all collateral material Analyze email trends garnering insight into market conditions and competitor efforts
Utilize metrics to determine campaign efficacy, impacted audience, and other key data Develop sales leads through networking, market analysis, cold calling, and other tactics Determine consumer incentives to engage and secure potential clients Collaborate with multiple departments including product development,
customer service, and sales Create and implement processes and procedures to cut costs and enhance daily operations Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Craft
effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Develop and lead training in
customer service and sales best practices resulting in enhanced team skill sets Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and community leaders Provide exceptional
customer service resulting in client satisfaction and repeat business Represent company brand with poise, integrity, and positivity
Deluxe Corporation (Shoreview, MN) 03/2006 — 12/2006 Account Manager • Effectively employed solution selling of both traditional and new products and
services to a varied client base • Consistently exceeded revenue targets through
effective sales and
customer service techniques • Optimized solution selling techniques to small businesses and regional banks through direct
customer contact and marketing • Cultivated positive
customer relationships with accountants, national accounts, and large regional corporations • Increased sales results from initial 77 % of goal to 105 % of goal • Developed detailed territory business plan to effectively meet 100 % of new product sales goals • Proficiently
utilized CRM tool to manage 500 + account base in an efficient and
effective manner
Human Resource Manager — Duties & Responsibilities Direct human resource operations and support staff ensuring efficient and
effective operations Responsible for benefit administration including employee leave, 401 (k)'s, and insurance Oversee payroll, departmental budgets, accounts payable, and accounts receivable Recruit, interview, and hire new employees with input from senior leadership Conduct staff orientation regarding acceptable attire, company brand, policies, and employment law Implement professional development program to enhance team skill sets and employee value Oversee employee recognition program to highlight notable achievements and boost team morale Review employee performance and recommend promotion or disciplinary action as appropriate Resolve disputes between staff members in a fair, professional, and timely manner Ensure company compliance will all applicable employment law and industry best practices Negotiate and confirm contracts with vendors, partners, employees, and clients Create and present financial reports and purchasing proposals to senior management Build and strengthen long term relationships with clients, vendors, and community leaders Direct purchasing and licensing of information technology equipment and software Assist students and families with financial aid application process Provide additional administrative support including data entry, phones, and
customer service Utilize proficiencies in English and Spanish to effectively serve clients of varied backgrounds Perform all duties in a positive, professional, and courteous manner
Sales and Business Management — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while assisting in and performing sales presentations, collaborating in business development functions, and both managing and leveraging key business relationships Perform and aid in the execution of needs - based analyses and situational assessments for clients to position most appropriate products and
services, generating increased revenue through improved close ratios Collaborate in all phases of strategic planning with management and other sales professionals, including cost budgeting, pricing strategies, vendor negotiations, revenue projections, and industry competition Provide continuous assessment of key markets and potential clients, while furnishing oversight and guidance regarding
effective business acquisition strategies, prospecting techniques, client
service, pricing, and market trends Apply talent among team members with focused communications and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit
Utilize and work closely with support staff to aid in
effective sales, marketing, and client
service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, word - of - mouth marketing, and the leveraging of cross-sales opportunities Create and implement marketing and sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation and cost control Develop and maintain a strong working knowledge of respective products,
services, and related marketplaces, including pricing and regulatory trends,
customer demands, competitor strategies, and industry developments Collaborate effectively with all relevant parties, conveying information in a clear and concise manner while listening effectively to critical input, critiques, suggestions, and guidance Act as a liaison between clients, vendors, sales and support staff, and executive management
Yacht Broker — Duties & Responsibilities Establish and successfully manage multiple businesses in the marine, automotive, and construction industries Experienced in boat building and sales, marine and automotive powder coating, and residential construction Responsible for sales, marketing,
customer service, and human resource activities Hire, train, and supervise sales,
customer service, and administrative staff ensuring
effective operations Generate significant sales through
effective marketing, networking, cold calling, and other tactics Build and strengthen professional relationships with marine industry leaders
Utilize extensive nautical training and expertise to build company and personal reputation within the industry Oversee project timelines, finances, and quality control ensuring timely and high quality completion of objectives Reduce operational costs while increasing revenue through
effective management tactics Continually engage in professional development training to enhance skill set Study internal literature to become an expert on products and
services Represent company brand with poise, integrity, and positivity
IT Project Manager — Professional Highlights Serve multinational corporations in a variety of technology based strategic planning and administration roles Offer expertise as a consultant, programmer, engineer, business analyst, and database administrator Lead technology projects for NASA, U.S. Customs, American Express, and General Electric Design and implement reporting,
customer service, marketing, sales, and financial management software Responsible for network and database design, administration, and security Oversee enterprise - wide hardware and software upgrades resulting in increased efficiency Minimize operational and manpower costs through
effective technology solutions Serve as forecast budget analyst for Joint Project Management Operations at Kennedy Space Center Develop reporting application tool using crystal reports engine on CD throughout Kennedy Space Center and Cape Canaveral Air Station resulting in $ 500,000 savings on user licensing fees Create detailed project plan with well - defined tasks, milestones, client sign - offs, test cycles, and specifications which served to communicate project progress to management Develop visual basic application for financial banking Institution using crystal reports to reduce the company's response time resulting in initial reporting from 2 - 3 hours to just 45 seconds Oversee multimillion - dollar software implementation for Miami Air from a consultancy level Upgrade Great Plains software platform and administered security access for Miami internal databases Write over 200 SQL stored procedures from access databases for financial institutions Compose business correspondence and prepared statistical spreadsheet analysis for Kennedy Space Center Recognized by colleagues and superiors for outstanding job performance, reliability, and efficiency Conduct surveys of operations to assess needs and identify high priority improvements Complete major product releases meeting very aggressive schedules and budgets Serve as a member of the International Cyber Threat Task Force
Utilize fluencies in English, Portuguese, Arabic, French, and German to communicate with a diverse clientele Continually study emerging technologies and industry best practices Perform all duties with positivity, professionalism, and integrity
Sales Management and Business Development — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while overseeing sales and marketing operations, executing critical business development functions, and both managing and leveraging key business, client, and vendor relationships Perform needs - based analyses and situational assessments to develop, market, and improve products and
services, generating increased revenue through improved close ratios with
customer - focused and consultative sales strategies Collaborate in all phases of strategic business planning with other senior - level management personnel, including cost budgeting, pricing strategies, vendor negotiations, revenue projections and industry competition Provide continuous assessment of key markets, territories, and potential clients, while furnishing oversight and guidance regarding
effective business acquisition strategies, prospecting techniques, client
service, pricing and market trends Identify and
utilize sales talent among team members with focused solution - based training, targeted professional recruitment, and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Install sales, marketing and support personnel to aid in
effective sales, marketing and CRM operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention and the leveraging of related cross-business opportunities Create and implement marketing campaigns, sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation and cost control Develop and maintain a strong working knowledge of respective products,
services, and related marketplaces, including pricing and regulatory trends,
customer demands, competitor strategies and industry developments Act as a liaison between clients, vendors, sales and support staff, and other members of the management team
Program Manager / Product Development, Engineering IT (04/2005 — 02/2010) • Lead Engineering IT efforts focusing on
customer satisfaction, business development, and
effective resource management • Oversee Data Management Program comprised of Data Warehouse and Reporting Infrastructure and Data Mart Development • Lead and facilitate technical teams in gathering requirements and creating business cases for proper initiation of proposals • Develop and Conduct ROI and Cost / Benefit analysis for the requests within the Engineering IT portfolio • Design and implement Engineering IT department daily operations, policies, procedures, and direct staff workflow • Initiate projects, employee scheduling, project timelines, and budgets • Conduct management reviews, management program / project health reporting, and staff development initiatives • Create process for streamlining projects identification and prioritization within portfolio and programs • Manage internal team status reporting and dashboard management • Lead change control board (CCB) and Failure Review Board (FRB) for
effective & coordinate program operations • Serve as
Service Manager and Resource Manager for the program data management ensuring
effective operations • Act as technical resource for Business Objects Reporting Infrastructure and Database administration • Design, develop, and deploy application suite for Mechanical Engineering Testing Solutions (METS)
utilizing Oracle Database Application Express and Oracle 10g Database.
Business Manager — Duties & Responsibilities Direct daily restaurant operations, marketing,
customer service, and finances for multiple establishments Hire, train, and direct large staffs ensuring they understand that brand and adhere to corporate protocols Responsible for multimillion dollar inventory, facility, and professional food preparation equipment Set company budgets, maintain profit / loss statements, and ensure overall financial health Determine employee schedules, responsibilities, and dress code Increase sales through
effective marketing and
customer service Cut operational costs through efficient inventory management and employee scheduling Negotiate contracts and agreements with suppliers securing quality products at low prices Ensure compliance with all applicable health and safety regulations Enforce corporate food and beverage quality standards Create employee development programs building staff skill sets and value
Utilize employee recognition tactics to build morale and company loyalty Develop a loyal client base through excellent
customer service and a quality product Build and strengthen relationships with clients, staff, vendors, and community leaders Perform administrative duties such as data entry, filing, faxing, and phones as needed Fluent in Albanian, English, and Spanish.
Client
Services Supervisor — Duties & Responsibilities Responsible for electronic payroll system operations for a large and economically diverse client base Recruit, train, and direct customer service, sales, technical, and administrative staff ensuring efficient operations Maintain working knowledge of proprietary software, industry best practices, employment law, and tax law Oversee adherence to departmental budgets, project timelines, and company policies Coordinate efforts between multiple departments resulting in timely and cost - effective project completion Design and implement professional development programs to enhance team skill sets Utilize employee recognition programs to build morale and dedication to company mission Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, a
Services Supervisor — Duties & Responsibilities Responsible for electronic payroll system operations for a large and economically diverse client base Recruit, train, and direct
customer service, sales, technical, and administrative staff ensuring efficient operations Maintain working knowledge of proprietary software, industry best practices, employment law, and tax law Oversee adherence to departmental budgets, project timelines, and company policies Coordinate efforts between multiple departments resulting in timely and cost -
effective project completion Design and implement professional development programs to enhance team skill sets
Utilize employee recognition programs to build morale and dedication to company mission Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and
services Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, a
services Develop a rapport with
customers and orient them to various products and
services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, a
services Encourage high
customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience
Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft
effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and
customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management,
customer service, technical support, and sales
Human Resource Manager — Duties & Responsibilities Direct human resource operations and support staff ensuring efficient and
effective operations Responsible for benefit administration including employee leave, 401 (k)'s, and insurance Oversee payroll, departmental budget, accounts payable, and accounts receivable Recruit, interview, screen, and hire new employees with input from senior leadership Conduct staff orientation regarding acceptable attire, company brand, policies, and employment law Implement professional development program to enhance team skill sets and employee value Oversee employee recognition program to highlight notable achievements and boost team morale Review employee performance and recommend promotion or disciplinary action as appropriate Resolve disputes between staff members in a fair, professional, and timely manner Ensure company compliance will all applicable employment law and industry best practices Build and strengthen long term relationships with supervisors, peers, and community leaders Provide additional administrative support including data entry, phones, and
customer service Utilize proficiencies in English, Hindi, and Malayalam to effectively serve clients of varied backgrounds Perform all duties in a positive, professional, and courteous manner
Professional Experience American Red Cross (Douglasville, GA) 11/2007 — Present Communications Manager • Lead the strategic direction and implementation of all public relations and communication functions to achieve American Red Cross Blood
Services collection goals and organizational objectives • Collaborate with Chapter counterparts to promote a singular American Red Cross image and messaging throughout the state • Develop viable communications plan to assure
effective community awareness of critical need for donations • Produce market communications and develop media outreach initiatives, including press releases, media inquiries, and special project updates, to ensure image and brand consistency • Author and edit scripts, presentations, and speeches for use by senior - level organization executives • Establish partnership within the community to enhance awareness of the blood donation program while leveraging key relationships with local - and state - level media professionals • Develop and implement an annual public relations and communications budget to ensure self - sufficiency and
utilize financial resources in an efficient manner • Execute and supervise all staff - related functions including hiring, training, evaluation, and career development to create a well - qualified team and enhance operational success • Plan and implement employee award and recognition programs to honor milestone achievements,
customer service excellence, and the accomplishment of national initiatives • Perform all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), the Code of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA), the Food and Drug Administration (FDA), and all other applicable federal, state, and local entities
Customer Service and Administration Duties & Responsibilities Interact with customers in a professional manner to improve the client experience, resolving queries and issues in a timely and professional fashion while making all customer needs the top priority Implement quality assurance processes to ensure administrative accuracy and promote operational efficiency Assist in the execution of needs - based client assessment to facilitate successful product / service utilization Collaborate and communicate effectively with all departments and members of company management, acting as a liaison between customers and all staff members as well as representing institutions within the community Generate referrals and consistent repeat business through effective service and timely follow - up Meet and exceed marketing and sales strategies while tracking progress versus established benchmarks Maintain a strong working knowledge of company products and services, respective marketplace, competitor strategies, industry regulations, and other pertinent information, applying all knowledge to related job functions Provide relevant guidance / leadership to new staff training efforts and coaching, consistently leading by example Oversee critical document control and management, maintaining all files in an organized manner Perform continuous assessment of client service operations while furnishing oversight and guidance regarding effective customer service and issue resolution techniques Adhere consistently to all established policies, guidelines, procedures, related laws, and other related constraints Utilize various technology applications to drive customer service and administrative processes Assist management team and senior department members with various other duties as
Customer Service and Administration Duties & Responsibilities Interact with customers in a professional manner to improve the client experience, resolving queries and issues in a timely and professional fashion while making all customer needs the top priority Implement quality assurance processes to ensure administrative accuracy and promote operational efficiency Assist in the execution of needs - based client assessment to facilitate successful product / service utilization Collaborate and communicate effectively with all departments and members of company management, acting as a liaison between customers and all staff members as well as representing institutions within the community Generate referrals and consistent repeat business through effective service and timely follow - up Meet and exceed marketing and sales strategies while tracking progress versus established benchmarks Maintain a strong working knowledge of company products and services, respective marketplace, competitor strategies, industry regulations, and other pertinent information, applying all knowledge to related job functions Provide relevant guidance / leadership to new staff training efforts and coaching, consistently leading by example Oversee critical document control and management, maintaining all files in an organized manner Perform continuous assessment of client service operations while furnishing oversight and guidance regarding effective customer service and issue resolution techniques Adhere consistently to all established policies, guidelines, procedures, related laws, and other related constraints Utilize various technology applications to drive customer service and administrative processes Assist management team and senior department members with various other duties as a
Service and Administration Duties & Responsibilities Interact with
customers in a professional manner to improve the client experience, resolving queries and issues in a timely and professional fashion while making all
customer needs the top priority Implement quality assurance processes to ensure administrative accuracy and promote operational efficiency Assist in the execution of needs - based client assessment to facilitate successful product / service utilization Collaborate and communicate effectively with all departments and members of company management, acting as a liaison between customers and all staff members as well as representing institutions within the community Generate referrals and consistent repeat business through effective service and timely follow - up Meet and exceed marketing and sales strategies while tracking progress versus established benchmarks Maintain a strong working knowledge of company products and services, respective marketplace, competitor strategies, industry regulations, and other pertinent information, applying all knowledge to related job functions Provide relevant guidance / leadership to new staff training efforts and coaching, consistently leading by example Oversee critical document control and management, maintaining all files in an organized manner Perform continuous assessment of client service operations while furnishing oversight and guidance regarding effective customer service and issue resolution techniques Adhere consistently to all established policies, guidelines, procedures, related laws, and other related constraints Utilize various technology applications to drive customer service and administrative processes Assist management team and senior department members with various other duties as
customer needs the top priority Implement quality assurance processes to ensure administrative accuracy and promote operational efficiency Assist in the execution of needs - based client assessment to facilitate successful product /
service utilization Collaborate and communicate effectively with all departments and members of company management, acting as a liaison between customers and all staff members as well as representing institutions within the community Generate referrals and consistent repeat business through effective service and timely follow - up Meet and exceed marketing and sales strategies while tracking progress versus established benchmarks Maintain a strong working knowledge of company products and services, respective marketplace, competitor strategies, industry regulations, and other pertinent information, applying all knowledge to related job functions Provide relevant guidance / leadership to new staff training efforts and coaching, consistently leading by example Oversee critical document control and management, maintaining all files in an organized manner Perform continuous assessment of client service operations while furnishing oversight and guidance regarding effective customer service and issue resolution techniques Adhere consistently to all established policies, guidelines, procedures, related laws, and other related constraints Utilize various technology applications to drive customer service and administrative processes Assist management team and senior department members with various other duties as a
service utilization Collaborate and communicate effectively with all departments and members of company management, acting as a liaison between
customers and all staff members as well as representing institutions within the community Generate referrals and consistent repeat business through
effective service and timely follow - up Meet and exceed marketing and sales strategies while tracking progress versus established benchmarks Maintain a strong working knowledge of company products and services, respective marketplace, competitor strategies, industry regulations, and other pertinent information, applying all knowledge to related job functions Provide relevant guidance / leadership to new staff training efforts and coaching, consistently leading by example Oversee critical document control and management, maintaining all files in an organized manner Perform continuous assessment of client service operations while furnishing oversight and guidance regarding effective customer service and issue resolution techniques Adhere consistently to all established policies, guidelines, procedures, related laws, and other related constraints Utilize various technology applications to drive customer service and administrative processes Assist management team and senior department members with various other duties as a
service and timely follow - up Meet and exceed marketing and sales strategies while tracking progress versus established benchmarks Maintain a strong working knowledge of company products and
services, respective marketplace, competitor strategies, industry regulations, and other pertinent information, applying all knowledge to related job functions Provide relevant guidance / leadership to new staff training efforts and coaching, consistently leading by example Oversee critical document control and management, maintaining all files in an organized manner Perform continuous assessment of client
service operations while furnishing oversight and guidance regarding effective customer service and issue resolution techniques Adhere consistently to all established policies, guidelines, procedures, related laws, and other related constraints Utilize various technology applications to drive customer service and administrative processes Assist management team and senior department members with various other duties as a
service operations while furnishing oversight and guidance regarding
effective customer service and issue resolution techniques Adhere consistently to all established policies, guidelines, procedures, related laws, and other related constraints Utilize various technology applications to drive customer service and administrative processes Assist management team and senior department members with various other duties as
customer service and issue resolution techniques Adhere consistently to all established policies, guidelines, procedures, related laws, and other related constraints Utilize various technology applications to drive customer service and administrative processes Assist management team and senior department members with various other duties as a
service and issue resolution techniques Adhere consistently to all established policies, guidelines, procedures, related laws, and other related constraints
Utilize various technology applications to drive
customer service and administrative processes Assist management team and senior department members with various other duties as
customer service and administrative processes Assist management team and senior department members with various other duties as a
service and administrative processes Assist management team and senior department members with various other duties as assigned
Dillard's, Inc. (City, ST) 02/2010 — 01/2011 Housewares Sales Associate • Oversee
customer service, sales, and in - store marketing of housewares and related merchandise • Consistently exceed sales goals through
effective interpersonal skills and product knowledge • Manage cash registers, Dillard's American Express cards, and product orders •
Utilize interior design training to effectively arrange product displays and assist
customers with design questions • Perform building maintenance, merchandising, processing of daily deliveries, and price changes
Paralegal — Duties & Responsibilities Trained as a paralegal with a strong background in legal research, writing, and office administration Skilled in the use of LexisNexis, Westlaw, and traditional legal libraries Strong interpersonal skills and an ability to thrive in a fast paced atmosphere Oversee and train large administrative staffs ensuring efficient and
effective office operations Design and implement employee development programs enhancing team skill sets and morale Set and strictly enforce departmental budgets resulting in profitable operations
Utilize IT skills to design and implement websites, databases, and oversee hardware and software troubleshooting Responsible for accounting, human resources, sales, and
customer service activities Negotiate and administer contracts with outside vendors and partners Coordinate special events including logistics, staffing, and marketing Study internal literature to become an expert on products and
services Represent company brand with poise, integrity, and positivity
Professional Experience Computer Science Corporation (City, ST) 8/2008 — 4/2010 Field
Service Technician • Responsible for maintaining tactical optic sensor systems mounted on pneumatic mast assemblies and AEROSTAT aerial platforms • Directed team of technicians ensuring timely,
effective, and professional operations • Performed system diagnostics, fault isolation on defective units, and repairs as needed • Maintained and repaired pneumatic controlled mast assemblies, optical and infrared sensors, cable assembles, and gimbal mounted gyro - compass assemblies to the component level • Proficient in use of system drawings, electronic schematics, and engineering manuals •
Utilized oscilloscopes, fiber meters, RJ45 Ethernet testers, and multimeters • Oversaw system analysis, data reporting, upgrades, and architectural and technical changes • Documented system maintenance through web - based reporting system • Delivered system functionality briefings to
customers and supervisors • Conducted experimental engineering and development tests to assist in general research
Financial Analyst — Duties & Responsibilities Oversee corporate finances and accounting procedures ensuring timely,
effective, and efficient operations
Utilize extensive management training to effectively lead daily business operations Analyze financial reports, market trends, and other pertinent data Manage varied corporate portfolios, checking accounts, and credit card accounts Set and strictly adhere to departmental forecasts, budgets, and timelines Responsible for accounts receivable, accounts payable, and general ledger Offer sales,
customer service, and project management best practices to junior staff Craft
effective financial plans for clients based upon their interests and goals Build professional relationships with clients, coworkers, and business partners Draw upon extensive mathematics and engineering background in financial planning Oversee
customer account maintenance and provide exceptional
customer service Perform all duties in a professional, positive, and timely manner
Professional Duties & Responsibilities Served as office manager ensuring
effective, efficient, and profitable operations Recruited, trained, and supervised administrative personnel and salon talent Responsible for accounting, billing, payroll, and inventory management Directed marketing and advertising resulting in significant sales and brand awareness Negotiated contracts with vendors, partners, and clients Oversaw compliance with all applicable health and safety regulations Designed and implemented employee development program to increase team skill sets
Utilized employee recognition program to boost morale and dedication to company goals Provided excellent
customer service ensuring client satisfaction and repeat business Performed additional administrative duties including faxes, photocopying, and filing Conducted all responsibilities in courteous, polite, and positive manner
Regional Restaurant Management — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, supervising the facilitation of food sales, overseeing restaurant operations and promoting a high - quality, memorable
customer dining experience Participate in all phases of strategic store - level planning with other management professionals, including local staffing,
service - related concerns, inventory control, merchandising, sales and revenue projections, and local competition Employ various strategies to manage and reduce food, beverage and labor expenses Supervise all store opening and closing functions, including the acquisition and sale of all equipment, state and county inspections, general contractor relations, hiring and terminations, and financial data transmission Perform continuous assessment of all operational aspects while furnishing oversight and guidance regarding the
effective application and execution of critical internal policies and procedures to standardize restaurant offering across markets Meet and exceed
customer satisfaction benchmarks while tracking progress versus established branch and corporate guidelines Identify and
utilize talent among team members with focused training efforts, targeted professional hiring, job fair management and the promotion of a performance - based work environment that leverages individual talents for group benefit Provide relevant administration and oversight with respect to all HR - related functions, including payroll and compliance tasks Oversee the management of daily, weekly and monthly food and supply inventories, in addition to alcohol products, while holding responsibility for the development of weekly P&L statements and internal store audit execution Address local management and staff queries and resolve them in an expedited manner, promoting sustained revenue growth through relationship development and the leveraging of both talent and resources at all locations Collaborate and communicate effectively with all store personnel as well as with members of corporate management Execute all marketing and sales strategies while tracking progress versus established internal and external industry benchmarks, focusing on both revenue generation,
customer acquisition and brand loyalty development Maintain a strong working knowledge of product and
services as well as related industry considerations, including pricing and regulatory trends,
service - related issues and local competitor operations
Sales, Marketing and Business Development — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while aiding and performing sales and marketing presentations, overseeing business development functions, and both managing and leveraging key business relationships Perform needs - based analyses and situational assessments for clients to position most appropriate products and
services, generating increased revenue through improved close ratios Collaborate in all phases of strategic planning with senior - level management and
customers, including cost budgeting, pricing strategies, vendor negotiations, revenue projections and industry competition Provide continuous assessment of key markets and potential clients, while furnishing oversight and guidance regarding
effective business acquisition strategies, prospecting techniques, client
service, pricing, and market trends Identify and
utilize talent among team members with focused product and service training along with the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Utilize support staff to aid in effective sales, marketing, and client service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key customer and vendor queries while resolving them in an expedited manner, promoting sustained revenue growth through client retention and the leveraging of cross-sales opportunities Create, implement and achieve marketing and sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation, cost control, networking, and staff success Develop and maintain a strong working knowledge of respective products / services and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies and industry developments Collaborate effectively with all relevant parties, conveying information in a clear and concise manner while listening effectively to critical input, critiques, suggestions and guidance as well as adhering to all related laws, policies, procedures and guidelines Act as a liaison between clients, vendors, sales and support staff, and executive man
utilize talent among team members with focused product and
service training along with the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit
Utilize support staff to aid in effective sales, marketing, and client service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key customer and vendor queries while resolving them in an expedited manner, promoting sustained revenue growth through client retention and the leveraging of cross-sales opportunities Create, implement and achieve marketing and sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation, cost control, networking, and staff success Develop and maintain a strong working knowledge of respective products / services and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies and industry developments Collaborate effectively with all relevant parties, conveying information in a clear and concise manner while listening effectively to critical input, critiques, suggestions and guidance as well as adhering to all related laws, policies, procedures and guidelines Act as a liaison between clients, vendors, sales and support staff, and executive man
Utilize support staff to aid in
effective sales, marketing, and client
service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key
customer and vendor queries while resolving them in an expedited manner, promoting sustained revenue growth through client retention and the leveraging of cross-sales opportunities Create, implement and achieve marketing and sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation, cost control, networking, and staff success Develop and maintain a strong working knowledge of respective products /
services and related marketplaces, including pricing and regulatory trends,
customer demands, competitor strategies and industry developments Collaborate effectively with all relevant parties, conveying information in a clear and concise manner while listening effectively to critical input, critiques, suggestions and guidance as well as adhering to all related laws, policies, procedures and guidelines Act as a liaison between clients, vendors, sales and support staff, and executive management
Business Manager — Duties & Responsibilities Direct daily restaurant operations, marketing,
customer service, and finances for multiple locations Hire, train, and direct large staffs ensuring they understand that brand and adhere to corporate protocols Responsible for multimillion dollar inventory, facility, and professional food preparation equipment Set company budgets, maintain profit / loss statements, and ensure overall financial health Determine employee schedules, responsibilities, and dress code Increase sales by 5 % each year through
effective marketing and
customer service Cut operational costs through efficient inventory management and employee scheduling Negotiate contracts and agreements with suppliers securing quality products at low prices Ensure compliance with all applicable health and safety regulations Enforce corporate food and beverage quality standards Create employee development programs building staff skill sets and value
Utilize employee recognition tactics to build morale and company loyalty Develop a loyal client base through excellent
customer service and a quality product Build and strengthen relationships with clients, staff, vendors, and community leaders Completed management training program through Fatburger corporate university Certified in ServeSafe food handling procedures Perform administrative duties such as data entry, filing, faxing, and phones as needed Represent brand with positivity, dedication, and professionalism
Business Development Management — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while performing technical marketing presentations, overseeing business development functions and both managing and leveraging key business relationships Perform needs - based analyses and situational assessments to position and implement most appropriate
services Collaborate in all phases of strategic planning with senior - level management and clients, including budgeting,
service strategies, technical considerations, insurance vendor negotiations, revenue projections and industry competition Provide continuous assessment of key markets and potential clients, while furnishing oversight and guidance regarding
effective business acquisition strategies, technical assistance, project management, pricing and industry trends
Utilize talent among team members with focused communications and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Employ support staff to aid in
effective marketing and technical client
service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, referral marketing and the leveraging of cross-sales opportunities Execute marketing and sales strategies and related promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation, cost control and product success Develop and maintain a strong working knowledge of respective products and
services and related marketplaces, including regulatory trends,
customer demands, home care and infusion considerations, product advances and industry developments Collaborate effectively with all relevant parties, conveying information in a clear and concise manner while listening effectively to critical input, critiques, suggestions and guidance Act as a liaison between clients, vendors, sales and support staff, and executive management
Claims Management Duties & Responsibilities
Utilize efficient workflow organization to improve departmental efficiencies while ensuring
effective client response and diligent analysis of claims, with extensive experience in both commercial and personal lines Provide relevant administration and direction to multi-million dollar staff budgets, quality control, fraud investigations, and complex claims reviews, earning denial authority over high - level claims cases Identify and develop talent among team members with focused training efforts, performance reporting and analyses, and operational efficiency initiatives Deliver continuous assessment of work force, while furnishing oversight and guidance regarding
effective service strategies and techniques, loss liability monitoring, and claim litigation assistance Develop and implement the marketing and sales efforts of
customer service team while tracking progress versus established internal and external benchmarks, providing disciplinary actions when necessary Construct
customer service and claims team through
effective staff hiring to aid in efficient operations and execution, delegating important tasks / assigments to line supervisors while providing branch - level guidance Aid in strategic planning and capital budgeting based on improving operating efficiency and reducing
service - related production losses, collaborating effectively with senior - level management Maintain a strong working knowledge of important industry topics, company programs and policies, and overall regulatory environment, including state - level responsibility for process changes in casualty / PIP Address important client and staff queries, resolving them in an expedited manner Lead through example with consistent work ethic, attitude and professionalism
Project Manager / Compliance Officer — Duties & Responsibilities Oversee daily operational aspects of a fast paced, high intensity financial institution Recruit, train, and direct staffs ensuring they understand the brand and adhere to company policies and procedures Manage compliance with regulatory authorities including the SEC, NYSE, and NASD Analyze financial information and present reports to external regulators and internal management Determine compliance issue severity and escalate to senior compliance officer as needed Conduct internal compliance investigations coordinating efforts between various support
services Track and maintain detailed records of all compliance inquiries Direct and contribute to special company projects as needed Responsible for the «I Have a Dream Summer Intern Program» ensuring
effective talent recruitment
Utilize technical expertise while serving as liaison to technology department Assist with database and hardware management, software training, and computer troubleshooting Aid accounting with budgets, accounts payable / receivable, invoice payment, and vendor negotiations Interact with Board of Directors, Chief Executive Officer, and other key figures on a daily basis Partner with various company lines to assess client interests, market trends, and potential sales opportunities Develop a rapport with
customers and orient them to various products and
services Encourage high
customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and
services Provide administrative support including travel arrangements, scheduling, data entry, and other tasks as needed Represent company brand with poise, integrity, and positivity
Hospitality Sales Manager — Duties & Responsibilities Direct all daily operations, sales,
customer service, and finances for multiple hotels, resorts, and other businesses Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Design and implement marketing and sales campaigns resulting in increased revenue Consistently exceed sales goals through
effective marketing, networking, and other tactics Make cold calls in a courteous, yet assertive manner that translates to sales results Perform research on prospective leads and existing clients to assist in developing sales strategies Craft
effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Develop a rapport with
customers and orient them to various products and
services Encourage high
customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Study internal literature to become an expert on products and
services Set company budgets, maintain profit / loss statements, and ensure overall financial health Cut operational costs through
effective inventory management and employee scheduling Negotiate contracts and agreements with suppliers securing quality products at low prices Create employee development programs building staff skill sets and value
Utilize employee recognition tactics to build morale and company loyalty Perform administrative duties such as data entry, filing, faxing, and phones as needed Represent company brand with poise, integrity, and positivity
Shipping Assistant — Duties & Responsibilities Oversee daily operations of inventory and shipping departments across multiple industries Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and schedules Responsible for product inventory and office supplies ordering replacements as needed Research products and negotiate cost
effective purchasing agreements Oversee shipping and receiving
utilizing UPS, DHL, FedEx, and others Maintain information database regarding all shipments, purchases, and related information Strengthen professional relationships with coworkers,
customers, and business partners Provide exceptional
customer service resulting in repeat business Develop proficiencies in office equipment repair and maintenance Study internal literature to become an expert on products and
services Provide administrative support including data entry, phones, and other tasks as needed Represent company brand with poise, integrity, and positivity
Project Manager / Compliance Officer — Duties & Responsibilities Oversee daily operations of purchasing, inventory, and shipping departments across multiple industries Recruit, train, and direct staffs ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and schedules Responsible for product inventory and office supplies ordering replacements as needed Research products and negotiate cost
effective purchasing agreements Oversee shipping and receiving
utilizing UPS, DHL, FedEx, and others Build and maintain information database regarding all shipments, purchases, and related information Strengthen professional relationships with coworkers,
customers, and business partners Provide exceptional
customer service resulting in repeat business Develop proficiencies in office equipment repair and maintenance Study internal literature to become an expert on products and
services Provide administrative support including data entry, IT support, and other tasks as needed Represent company brand with poise, integrity, and positivity
Insurance Underwriter — Duties & Responsibilities Experienced manager with expertise in underwriting, sales, marketing, and
customer service Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Oversee health insurance underwriting determining client insurability and company risk Discover client needs, tailor insurance packages, and present quotes
Utilize industry software to analyze risk, generate quotes, and author reports for senior leadership Build and strengthen professional relationships with internal sales representatives and external brokers Consistently exceed sales goals through networking, in personal sales, cold calling, and other tactics Recognized and promoted for exceptional team management, sales, and
customer service Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft
effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Provide exceptional
customer service resulting in client satisfaction and repeat business Set and strictly adhere to departmental budgets and timelines Represent company brand with poise, integrity, and positivity Continually participate in ongoing professional development opportunities to enhance skill set
Professional Duties & Responsibilities Directed all daily operations,
customer service, personnel, and finances for multiple hotels and resorts Designed and implemented marketing and sales campaigns resulting in increased business Planned and executed successful community events which enhanced brand awareness Responsible for multimillion dollar inventory, facility, and professional food preparation equipment Recruited, trained, and oversaw
customer service personnel, kitchen staff, and cleaning crews Set company budgets, maintained profit / loss statements, and ensured overall financial health Cut operational costs through
effective inventory management and employee scheduling Negotiated contracts and agreements with suppliers securing quality products at low prices Performed site inspection tours as well as potential client tours Built and maintained highly profitable corporate accounts Ensured compliance with all applicable health and safety regulations Created employee development programs building staff skill sets and value
Utilized employee recognition tactics to build morale and company loyalty Crafted an atmosphere of respect, professionalism, and dedication to excellence Developed a loyal client base through excellent
customer service and a quality guest experience Built and strengthened relationships with clients, staff, and community leaders Performed administrative duties such as data entry, filing, faxing, and phones as needed
Property Management — Duties & Responsibilities Coordinate regular maintenance and repairs as well as emergency resolution through the efficient management of maintenance team and general / sub-contractors, also participating in restoration and renovation projects to ensure timely completion within designated budgets Develop annual property budget and monitor with monthly variance reports, preparing financial statements and various regular and ad - hoc reports on property status, including occupancy rates and lease expirations Provide relevant oversight and administration to tenant build - outs, utility
service termination and transfer, supply purchasing, and building consolidation processes Support firm management to aid in
effective customer service, maintenance, and general property operations, delegating important tasks and assignments while overseeing all critical management aspects Organize, manage, and execute all aspects of the lease process, facilitating the ease of operational aspects as well as price / term negotiations, rental agreement reviews, rent collection, impounds, and tenant eviction as necessary Generate increased revenue through tenant referrals as well as consistent lease renewals through
effective service and timely issue resolution Identify and develop talent among hired staff and property personnel,
utilizing focused training efforts within a performance - based work environment designed to
utilize the critical strengths of assistants, supervisors, and techs Provide continuous assessment of property usage and needs, while furnishing oversight and guidance regarding
effective preventative maintenance programs, renovation considerations, and cost reduction / control measures Maintain a strong working knowledge of the leasing property, respective marketplace, and general economic trends Act as a liaison between clients, vendors, sales personnel, support staff, and senior management to facilitate information flow and drive operational efficiency
Information Technology Consultant — Duties & Responsibilities Direct daily operations including sales, marketing, and
customer / technical
service for technology companies Hire, train, and manage sales and support professionals ensuring efficient and
effective operations Direct team of 164 employees in
service of approximately 500 major, multimillion dollar accounts Cultivate strong professional relationships through networking, research, and strong interpersonal skills Consistently meet and exceed yearly sales quota of $ 12 million Recognized at top 1 % of a 124,000 person corporate sales force Design and implement technology solutions packages for multinational corporate clients Develop experience with web development / design, real estate, government, manufacturing, sports & entertainment, mining & oil, retail and healthcare technology solutions Proficient in Oracle, UNIX, Linux, Vax, Aix, Sys. 390, NT, SAP systems, ITS, BIS, OS IBM, and IGS
services Utilize interpersonal and technical skills as liaison between clients, technicians, and subcontractors Perform all duties with positivity, professionalism, and integrity Consistently recognized and promoted for excellence in team leadership,
customer service, and sales