Author or contributing author of dozens of scholarly and practitioner articles, books and programs, Richard's work has been described by various faculty
at Harvard, Yale, London Business School and elsewhere as «great & much needed,» «wonderful and pragmatic,» «thorough» and «nothing short of remarkable,» as well as by Fortune 500, NYSE, FTSE and other company leaders as «leading edge,» «ground - breaking,» «
valuable guidance,» «indispensable,» «compelling» and «exceptional.»
Southern Regional Health System (Riverdale, GA) 07/2004 — 03/2006 Public Relations Coordinator • Developed and implemented comprehensive public relations strategies for the hospital system, holding responsibility for various media relations tasks including news releases, media inquiries, and interviews • Acted as primary hospital spokesperson for television, print, and radio communications • Maintained internal communications including employee newsletters, physician newsletters, trade publications, internal advertisements, and the Prism magazine which was distributed to Clayton County residents on a quarterly basis • Facilitated effective relations with all internal and external audiences, including area residents and businesses, staff members, volunteers, and both state and county officials • Scheduled, planned, and promoted healthcare outreach and educational activities including fairs, tours, and local events • Solicited the input, review, and approval of various parties in the preparation of marketing plans and related budgets, as well as for the coordination and selection of qualified candidates to speak
at community events on various health - related topics • Monitored patient complaints as appropriate, providing
valuable feedback and
guidance with respect to issue resolution • Exceeded educational requirements for fire safety, general safety, infection control, and hazardous waste management