Sentences with phrase «various call management»

This includes an e-learning solution, a workforce management system as well, various call management systems.

Not exact matches

Traditional solutions have been centered around the CRM, as the core, then supplement this core with various tools like sales dialers, call management, analytics and marketing automation.

Reinhart developed a proprietary online system called TRACS ® Direct to help its clients streamline various tasks, such as product order entry and tracking, recipe management, budget forecasting, and custom reports and analysis of purchase history.

According to researchers at King Saud University who reviewed various DNA analysis technologies used in wildlife conservation for the Saudi Journal of Biological Sciences, the newly emerging discipline of conservation genetics has proven instrumental in creating better management plans for so - called «genetically deteriorated» wildlife populations.

We've been told after a significant amount of work that this is may be a landmark patent in the telephony arena and we feel quite comfortable that other people, while they may have various pieces of what we're doing, won't be able to offer a total solution for inbound and outbound calling and telephone number management.

This particular micro-eLearning technique is ideal in situations that call for the demonstration of a specific skill or task, such as if you are trying to instruct an employee on how to handle various aspects of risk management within the corporation or how to successfully handle customer complaints.

The initial focus for volunteers to be recruited is primarily governed by an acute crisis management action and there is no time like the present to realise that the call for volunteers is ongoing for the current global support for war ridden countries [4] throughout the world and the need for various professional fields urges us to act vigilantly.

The teachers choose their leader (usually called a director or lead teacher rather than principal), who is also primarily a teacher, but most of the management is done by the teachers in various committees (personnel, finance, curriculum & standards, operations, public relations, and a few others), sometimes with the help of an administrator whom the teachers hire.

Wi - Fi (802.11 b / g) connectivity for expanded coverage, as well as faster Web browsing and file downloading Support for T - Mobile HotSpot @Home add - on plan Enabled for T - Mobile's myFaves SM so customers can stay in touch with those who matter most with quick, one - click access via instant message, e-mail, or by calling or texting their five favorite contacts from the home screen Popular instant messaging clients: AOL ®, Yahoo! ® Windows Live ®, Google ® and ICQ ® 2 - megapixel camera with 5x digital zoom, built - in flash, self - portrait mirror and full - screen viewfinder Advanced media player with search capabilities, full - screen video playback, stereo Bluetooth ® support (A2DP / AVRCP), 3.5 mm full - size stereo headset jack and dedicated volume controls - supports MP3, AAC, WAV, WMA audio and MPEG4, H. 263 and WMV video formats Roxio ® Media Manager for BlackBerry ® (included with BlackBerry ® Desktop Manager software), which allows customers to easily search for media files on their computers, view and organize them, create MP3 music files from CDs, add audio tags, create playlists and automatically copy or convert pictures, music and videos for optimal playback High - performance HTML browser for visiting favorite Web sites while on the go Incredibly intuitive user interface with an easy - to - use trackball, dedicated «menu» and «escape» keys, and context - sensitive menus that make navigation feel instinctive and fast Full QWERTY keyboard for easy text entry Large, ultra-bright 320x240 color display for vibrant imagery Innovative light - sensing technology that automatically optimizes the screen, trackball and keyboard lighting for indoor, outdoor and dark environments E-mail and memo spell - checking available in various languages including English, French, Italian, German and Spanish Premium phone features with Speaker Independent Voice Recognition (SIVR) for Voice Activated Dialing (VAD), dedicated «send», «end» and «mute» keys, noise - cancellation technology to offset background noise, a low - distortion speakerphone for hands - free conversations, and Bluetooth ® support for hands - free use with headsets, car kits and Bluetooth peripherals Intuitive call management features such as smart dialing, conference calling, speed dialing and call forwarding Quad - band GSM / GPRS / EDGE / Wi - Fi network support for international roaming BlackBerry Maps, a mapping application that provides customers with driving directions Built - in Handango ™ InHand catalog of additional software applications available for download Support for polyphonic, MP3 and MIDI ring tones Expandable memory storage via microSD expansion slot Ultra-thin, high - capacity, removable battery that further extends the exceptional battery life for which BlackBerry smartphones are known BlackBerry ® Internet Service support allowing access to up to 10 supported e-mail accounts, including most popular ISP e-mail accounts such as Yahoo! ®, AOL ® and Gmail ® BlackBerry ® Enterprise Server support tightly integrated with IBM Lotus ® Domino ®, Microsoft ® Exchange, and Novell ® GroupWise ®, and featuring IT policy controls for IT departments to manage usage and deployments

During his 8 - year tenure at Admirals (Domestic), Mr. Rose served in various other roles including the management of Loan Servicing and the Call Center.

Insurance Regulatory and Development Authority of India (IRDAI) has been receiving complaints, through email / letters and in its Integrated Grievance Management System, from members of public informing the Authority that they are receiving spurious calls from unidentified persons: Claiming to be representatives of IRDAI and offering insurance policies of different insurance companies with various benefits.

Among the tasks mentioned above, General Office Clerks also have to answer phone calls, transfer messages, handle various management procedures or provide administrative support.

Responsible for providing executive - level administrative support to the executive managers of the organization; performed various administrative and clerical tasks like - preparing management report, market research, analyzing and compiling data, maintaining files and records, answering calls, scheduling meetings, and so on; attended meetings with executive officers; maintained a good rapport with the officers and employees

It can be used as a guide when applying for various jobs which includes call center management jobs, transcription experts management jobs etc..

The call center manager is also responsible for the provision of reports concerning the performance of the various sections of the center to other members of the company's management team.

Performed various types of clerical duties such as: typing, phone calls, filing, and cash management

Job Description: Oversee and handle operational aspects of the law office including, but not limited to: Screening phone calls as a front desk receptionist; e-mail and data management; Accounts Receivable; creating and organizing files and correspondence; assist in preparing and filing documents; scheduling and calendaring, maintaining office facilities; working closely with Managing Partner, attorneys, file clerks, paralegals, and accounting department on various projects.

Keep the following in mind when creating your CV: • Projected job growth until 2024: 2 % • Required education: Bachelor's degree, completing a placement exam called the Armed Force Vocational Aptitude Battery (ASVAB) • Top skills to include: knowledge of the database system and proper tracking of inventory management; successful distribution of mail to various military personnel

RESPONSIBILITIES: Answer phones in professional and courteous manner and direct calls to the appropriate associate Retrieve messages from voicemail and forward to appropriate department Open and sort incoming mail Sort and process outgoing mail using Pitney Bowes postage machine Greet visitors and welcomes visitors and notifies company employee about the arrival Maintains security by following visitor policy, monitoring guestbook and issuing visitor badges Maintains a safe and clean reception area Support guests and event management with catering, hotel and travel bookings Orders office supplies and maintain supply cabinet Update information in various spreadsheets Update slides on site monitor Provides general office support with a variety of clerical activities and related tasks REQUIRED EXPERIENCE: 2 - 4 years Receptionist experience preferred Excellent communication skills; written and verbal Attention to detail, accuracy and consistent quality Computer skills in Microsoft Office (Word, Excel, Power Point), SAP preferred Able to use established guidelines to perform job function Demonstrate ability to manage time, complete detailed task and handle multiple tasks simultaneously EDUCATION: Accredited High School Diploma / GED WORK HOURS: 1st Shift Full - Time

HIGHLIGHTS OF QUALIFICATIONS • In - depth knowledge of and expertise in IQPC sales methodology • Demonstrated ability to coordinate effectively with various clients and ensure an integrated sponsorship • Expert in inventory analysis including auction and remnant supervision • Well practiced in event management and planning • Effective skills in identifying potential sponsorships and optimizing the opportunities via cold calling • Adept at development and maintenance of prospect lists

• Assigned tasks, supervised and reported fiscal / personnel status to the management • Assumed a lead role in coordinating meetings and events with multiple managers / offices • Collaborated inter-departmental communication & resourcefully met deliverable deadlines and accomplished tasks • Collected cash transmittals from various county departments, issued receipts, made necessary deposits and prepared entries to be recorded into the financial MIS • Competently did support work for the senior managers, performing highly complex administrative functions • Conducted admin related research & maintained expense reports • Coordinated activities across numerous business groups, providing support for program and project management • Determining work priorities and schedules, examined correspondence and supervised employees engaged in obtaining and dispersing information • Efficiently handled multiple priorities and flexibly adapted to changing priorities and demands of management and clients alike • Gathered data relevant to projects for the senior management • Handled and distributed all incoming mail to appropriate departments • Made necessary arrangements for special guests; received guests in the absence of the administration department manager • Maintained high level of confidentiality in a professional manner • Managed extremely heavy scheduling of administrative work • Met and greeted clients and affiliates during on site meetings • Monitored office equipment such as computers, phone systems and electronics and coordinated maintenance issues • Ordered, received, stored and distributed office supplies while accurately maintaining supply - inventory • Arranged briefing materials for meetings, proposals, presentations and calls • Prepared complicated documents and presentations • Processed and reviewed routine paperwork and entered data into the database • Provided support and guidance to newly hired clerical employees and administrative staff • Statistically analyzed information gathered by assistants, preparing charts, graphs & administrative reports • Utilizing arithmetic knowledge, calculated & prepared & coded billings, verifying receipts • With superior interpersonal and customer service skills, handled time - sensitive & stressful situations related to customers

Highly personable Customer service professional with over five years of experince in account management, sales processing and call - center operations within various industries.

I'm an ambitious professional seeking a position that will allow me to utilize my Administration, Accounts Payable, Call Center Management, Project Management, Training and over twenty years of various roles in customer service experiences in a challenging and exciting manner while contributing to the success of my employer.

Summary: QA Lead / Sr QA with over 16 years of software testing experience working with various industries like Credit card decisioning, Finance, Telecom, Call center software & Enterprise mobility management.

SUMMARY Experienced Customer Service / Call Center Management Professional with expertise in various aspects of the call center industry while leading teams to perform to the highest standards to exceed customer and company expectatiCall Center Management Professional with expertise in various aspects of the call center industry while leading teams to perform to the highest standards to exceed customer and company expectaticall center industry while leading teams to perform to the highest standards to exceed customer and company expectations.

Daily duties will involve assisting in tech support calls, basic inventory management, handling overflow installations, and filling in at various shops when other technicians are sick or on vacation.

Charted and recorded information in client files.Tracked client movement on and off the unit by documenting times and destinations of clients.Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards.Quickly responded to crisis situations when severe mental health and behavioral issues arose.Efficiently gathered information from families and social services agencies to inform development of treatment plans.Documented all patient information including service plans, treatment reports and progress notes.Collaborated closely with treatment team to appropriately coordinate client care services.Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems.Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.Organized treatment projects that focused on problem solving skills and creative thinking.Referred clients to other programs and community agencies to enhance treatment processes.Created and reviewed master treatment and discharge plans for each client.Guided clients in understanding illnesses and treatment plans.Developed appropriate policies for the identification of medically - related social and emotional needs of clients.Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities.Evaluated patients for psychiatric services and psychotropic medications.Monitored patients prescribed psychotropic medications to assess the medications» effectiveness and side effects.Evaluated patients to determine potential need to transfer to specialized inpatient mental health facilities.Administered medication to patients presenting serious risk of danger to themselves and others.Conducted psychiatric evaluations and executed medication management for both inpatient and outpatient facilities.Led patients in individual, family, group and marital therapy sessions.Diagnosed mental health, emotional and substance abuse disorders.Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.Consulted with and developed appropriate treatment and rehabilitation plans for dually diagnosed patients.Referenced and used various therapy techniques, including psychodynamic, family systems, cognitive behavioral and lifespan integration psychotherapy.

Having served in various call center management and customer service roles for the past 16 years, with continued success in meeting targeted business objectives, I am confident that I can make a valuable contribution to your organization's future projects and initiatives.

Customer Service Supervisor Duties & Responsibilities Create training / development plans for staff and service team members, providing on - going performance feedback Provide continuous assessment of service associates, while furnishing oversight and guidance regarding effective issue resolution and customer management techniques Interact with customers in a professional manner to improve the client experience Perform need - based client assessment to provide effective solution Generate referrals and consistent repeat business through effective service Maintain a strong working knowledge of the product and respective marketplace Address client queries and resolve customer issues in an expedited manner Act as a liaison between clients and other staff members and departments Manage phone systems, and direct incoming calls to their appropriate channels Provide on - site support to other staff and coordinate all daily business efforts Assist managements with various duties as assigned

Related Skills • Over 6 years successful management experience in a call center environment • Extensive knowledge of Avaya Call Management System and various Scheduling Software • Proficient in variety of programs including Word, Excel, Power Point and Lotus Notes • Experience in setting, monitoring and maintaining predictive dialer phmanagement experience in a call center environment • Extensive knowledge of Avaya Call Management System and various Scheduling Software • Proficient in variety of programs including Word, Excel, Power Point and Lotus Notes • Experience in setting, monitoring and maintaining predictive dialer phone sycall center environment • Extensive knowledge of Avaya Call Management System and various Scheduling Software • Proficient in variety of programs including Word, Excel, Power Point and Lotus Notes • Experience in setting, monitoring and maintaining predictive dialer phone syCall Management System and various Scheduling Software • Proficient in variety of programs including Word, Excel, Power Point and Lotus Notes • Experience in setting, monitoring and maintaining predictive dialer phManagement System and various Scheduling Software • Proficient in variety of programs including Word, Excel, Power Point and Lotus Notes • Experience in setting, monitoring and maintaining predictive dialer phone system

Hospitality Sales Manager — Duties & Responsibilities Direct all daily operations, sales, customer service, and finances for multiple hotels, resorts, and other businesses Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Design and implement marketing and sales campaigns resulting in increased revenue Consistently exceed sales goals through effective marketing, networking, and other tactics Make cold calls in a courteous, yet assertive manner that translates to sales results Perform research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Study internal literature to become an expert on products and services Set company budgets, maintain profit / loss statements, and ensure overall financial health Cut operational costs through effective inventory management and employee scheduling Negotiate contracts and agreements with suppliers securing quality products at low prices Create employee development programs building staff skill sets and value Utilize employee recognition tactics to build morale and company loyalty Perform administrative duties such as data entry, filing, faxing, and phones as needed Represent company brand with poise, integrity, and positivity

Fort Myers, FL About Blog The CallMiner blog covers various topics including industry news, call center quality monitoring, best practices and customer experience management.

Project Manager — Duties & Responsibilities Oversee 1,000 employee call center operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positicall center operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positiCall Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positicall centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positicall center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity

Administrative Assistant — Duties & Responsibilities Provide office management and administrative support across a variety of industries and settings Consistently promoted for excellence in both educational and for - profit industries Train new team members ensuring they understand the brand and adhere to company policies and procedures Manage large staffs of sales and customer service professionals, administrative personnel, and volunteers Oversee daily office administration and special events ensuring effective and efficient operations Author and present various departmental progress and accounting reports to senior leadership Manage accounts payable / receivable, budgets, and other accounting functions Support sales, marketing, and customer service personnel ensuring profitable operations Design and implement marketing and sales strategies resulting in significant company revenues Serve as liaison between multiple departments and senior leadership Manage corporate correspondence and reception duties including written, telephone, and in - person service Develop and strengthen relationships with clients, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing clients Organize conference calls, meetings, and travel arrangements Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity

Inventory management of the office's supplies (food and office supplies), Main telephone coverage and transferring of incoming calls, Data entry, Filing and handling of confidential documents and sensitive material, Setting up large group meetings and teleconference meetings, Assist consultants with various requests for help with document management.

Professional Experience JP Morgan Chase (Tempe, AZ) 3/2006 — Present Assistant Vice President — Prime Securitized Collections (4/2010 — Present) • Recommend and implement specific procedures to ensure maximum effectiveness and efficiency of service, while establishing efficient operational policies, technological support systems and budgets • Assist in long - term strategic planning for related departmental section, ensuring the attainment of all departmental goals through detailed reporting, trend utilization, and performance tracking • Hold responsibility for the compilation and analysis of statistical data relative to unit productivity, monitoring live calls and providing feedback to staff, coaching, and issue resolution concerning collection and loss mitigation activities • Manage various teams of supervisors, including personnel issue resolution and functional task delegation • Utilize exceptional problem solving abilities while dealing with conflicting financial and personnel variables, developing and recommending viable courses of action as required • Ensure timely performance management of all staff, communicating expectations and closely supervising job functions • Travel to Manila to train staff on loss mitigation processes, train supervisors on procedural adherence, develop customer satisfaction, negotiations, and conflict management documents, and facilitate training class utilization