Sentences with phrase «vendor service issues»

First line for troubleshooting customer, vendor service issues.

Not exact matches

Some VoIP service providers offer a «hosted» (cloud) PBX option that allows them, the vendor, to troubleshoot issues, set up the system, and take care of any other IT problems.

Nuclear plant fuel managers; dry fuel storage project managers; used fuel cask designers; utility licensing and compliance personnel; used fuel storage, transportation, decommissioning and disposal consultants; NDE vendors; architect engineers; pool - to - pad services companies; hardware suppliers; government agency managers, technical experts, contractors, stakeholders and international experts responsible for used nuclear fuel management and decommissioning issues.

Liaise with IT Service Center to ensure proper communication, escalation and issue resolution exists between all users of the platforms and other critical groups such as IT, Global Education, Vendor partners etc...

Just like any other business organization we issue paychecks, our staff travel to trainings and conferences, we contract with outside vendors for services, and we incur legal costs.

We invite vendors who are interested in the possibility of selling your products or services to a nationwide network of school districts, municipalities, and other non-profit organizations to REGISTER on the BuyBoard ® web site (www.BuyBoard.com) to receive RFP's as they are issued.

But the state's $ 60 million contract for the service, issued to vendors who had been major contributors to Otter's campaigns, was declared illegal in court, shutting the service down.

The management and customer care of any service or product provided to you are the responsibility of the third party vendors and service providers who issued the service or product.

Any services or products that are presented to you and accepted by you are issued by third party vendors and service providers.

Business customers fly their jets around the world and need a vendor that can quickly repair and service their jets if any issues arise.

The Big Issue Foundation, a registered charity, exists to link vendors with the vital support and services which will help them address these issues and fulfill their potential.

does the vendor's agreement have provisions that back these issues up with contractual terms and service levels with meaningful remedies

So the issue comes up — if you are a software vendor and you registered your trademark with software claimed as a good (but not as a service) then is your trademark registration subject to challenge?

While outsourcing and sophisticated professional IT services agreements typically deal with quality and performance issues through mechanisms such as service levels, penalties and credits, warranties and other related concepts, one will occasionally come across a client request to have the vendor commit to using «best efforts» to achieve a certain desired result.

Our Outside Counsel Guidelines Review is a limited engagement service that centers around three documents commonly issued by legal organizations that retain legal vendors: Outside Counsel Guidelines, Billing Requirements and Litigation Management Guidelines.

Additionally, recognizing that a cyber - or privacy - related development can expand to encompass a number of other significant legal issues, our group works hand - in - glove with attorneys in our White Collar Defense, Regulatory and Investigations, Securities Litigation, Complex Commercial Litigation, Business Finance & Restructuring and Employment Litigation practices, among others, to address subsequent risks such as government or regulatory inquiries, shareholder, consumer, or employee class action litigation, trade secrets theft, funding or financial issues, and disputes with vendors, service providers and other third parties.

CPN Squared has produced positive outcomes for small companies in the areas of financial reporting, employment compliance issues, dealing with taxing authorities, contract review, vendor relations, customer service, collections issues, and all manner of IT projects.

by our top speakers and the thought - provoking keynotes they will deliver; by our panellists and the important issues they will address; by the experience shared by your peers; by the many new tools and services presented in the Lexpo vendor hall.

«We have certainly seen a rash of issues in the last two years that have appeared to be suspicious,» Blaich told us, «from the software vendor Adups that is popular on BLU phones (uncovered by Kryptowire), to the social media organized mobile hacking services of the Elliot Alderson (@fs0c131y) persona that continues to find a number of issues in OnePlus phones (and others) regarding egregious data collection in certain geolocations.»

Serve as last line of customer service, handling escalated issues with guests, clients, vendors or other contractors.

Liaison between customer and service vendors and internal departments to expedite merchandise issues and concerns.

By using well - developed troubleshooting, analytical, problem solving and customer service skills, I have effectively solved technical issues for in - house departments, vendors, clients, outside sales personnel and others in need of technical assistance.

Provided specialist services with in - depth understanding in contractual form, including associated schedules, amendments and legal issues with customers / vendors.

How do I handle requests for such references?Thank you so much for your help!CherylCHERYL M. EARLE3407 Old Dobbin Road, Montgomery, Alabama 36116 - 1903Home Phone: [phone] Cell Phone: [phone] Fax: [phone] E-mail: [email protected] position managing legal discovery and document review with opportunity to assist attorneys with civil litigationBAR ADMISSIONAlabama State Bar, 1999LAW - RELATED EXPERIENCELaw Firm, AlabamaResearch Attorney for Special Projects, Mass Torts Department, November 2001 — February 2008 • Managed Multi-District Litigation (MDL) Document Depository (September 2002 to February 2008) o Reviewed more than 1 million pages of evidentiary documents for litigation purposes and for inclusion in electronic databaseso Coordinated document review assignments with attorneys at local depository and at other sites across the USo Retrieved, reviewed and coded documents in Concordance and Summation legal databaseso Prepared memoranda and spreadsheets providing detailed analysis of discovery materials • Aided attorneys and support staff with processing and preparation of personal injury claims and litigationo Conducted legal research and drafted pleadingso Conducted supplementary online research for additional documents and information pertinent to litigationo Assisted with preparation of correspondence to clients and referring attorneyso Contacted clients for additional information needed in case preparation, litigation, and potential settlementso Prepared and input case intakes and referrals into databaseLaw School, AlabamaStudent Intern, Alabama Disabilities Advocacy Program (ADAP), August 1996 — June 1997 • Participated in law school clinical program under third - year law student practice rule (as authorized by Alabama Supreme Court) o Assisted attorneys and advocates in cases involving mentally ill patients confined to state mental health facilitieso Interviewed clients in person (at state facilities) and over the phoneo Worked with clients, attorneys, and social workers to investigate and resolve issues concerning involuntary confinement and treatmento Aided in legal research on an appellate brief submitted to the U. S. Court of Appeals for the Eleventh Circuit (ruling granted in favor of our client) Faculty Research Assistant for Library Services, Bounds Law Library, March 1996 — June 1997 • Prepared research and teaching materials for law school faculty; worked 20 hours per week while matriculating 10 - 15 hours per semester) o Investigated copyright issues related to procuring and reproducing texts for academic useo Conducted legal research using WESTLAW, LEXIS and the InternetADDITIONAL RELEVANT EXPERIENCEManufacturing Company (MC), Montgomery, AlabamaAdministrative Assistant and Cost Analyst, Materials Purchasing Department, April 1999 — September 2001 • Assisted materials buyers in negotiating and preparing commodities contracts between raw materials suppliers and MC for manufacturing plants in the US and Mexicoo Assisted Legal Department at MC's corporate headquarters with coordination and preparation of documents for litigationo Notified and educated suppliers about MC's freight - on - board policy and its corresponding Uniform Commercial Code (UCC) provisions; result was the reduction of freight claims for both the company and its supplierso Prepared contracts and purchase orders for raw materials and capital projects involving plant maintenanceo Solicited price quotations from current vendors and established Excel spreadsheet format which simplified quote submission process and allowed MC to track and compare usage volumes and costs over timeo Prepared and analyzed cost reports used by materials buyers and production planners in purchasing decisions, including cost reductions, materials consolidation, and selection of vendorso Acted as liaison between vendors and the Purchasing, Transportation and Accounting Departments on issues concerning inbound freight, commercial carriers, and payment terms for commodities, resulting in reductions in freight costs and greater payment discounts for raw materialso Established online databases and printed directories for the Purchasing Department, allowing buyers to have easier and faster access to current vendor informationo Completed Year 2000 (Y2K) compliance project, which involved data collection and communication with MC's past, present, and potential materials suppliers and service providersNot - For - Profit Organization, AlabamaAdministrative Assistant, Combined Federal Campaign, September 1998 — January 1999 • Aided Campaign Director with 1998 Federal Campaigns (CFCs) in City 1 and City 2, which together generated nearly $ 700,000 for more than 1,000 local, national and international charitieso Prepared weekly reports on donations using WordPerfect, Microsoft Word, Excel and dBase IVo Wrote script for Talent Showcase at City 1's 1998 CFC Kickoffo Assisted Director with merger of the City 1 and City 2 CFCs in 1999Regional Bank, AlabamaAdministrative Assistant, Year 2000 (Y2K) Department, March — June 1998 • Worked with Vice President of Corporate Projects on short - term project for the bank's Y2K Departmento Analyzed and processed data on Y2K readiness for all branches of Bank throughout the southeastern USo Organized meetings for personnel of Banko Communicated with vendors of computer hardware, software, and office equipment to request information on Y2K complianceo Prepared compliance files for Federal Reserve auditso Prepared in - house memoranda and reports using Microsoft Word and ExcelRecord / Music Promotion Company, AlabamaRecord Pool Co-Founder; Office Manager, September 1990 — December 1991 • Co-founded record pool to enhance promotion of music in Alabama and the southeastern USo Procured and distributed records from major and independent labels for club, radio and mobile disc jockeyso Coordinated jointly sponsored promotional events with record companies, radio stations and clubso Designed, wrote, and published bi-weekly reports and brochures to inform the music industry of the progress and popularity of music and performers in the region, with specific focus on the Alabama music sceneMajor University, AlabamaGraduate Research Assistant, AUM Department of Marketing, June 1989 — August 1990 • Worked 13 - 20 hours per week as a research assistant to Marketing faculty while carrying a full course load in the MBA programo Analyzed consumer surveys used in academic researcho Assisted Conference Chairperson with coordination for Atlantic Marketing Association (AMA) annual meeting (October 1989) o Co-authored five - year index and classification of AMA Proceedings (published Fall 1991) EDUCATIONLaw School, AlabamaJuris Doctor (JD), 1997 • Scholarshipso Seybourn H. Lynne Scholarship, 1996 - 97o Dexter C. Hobbs Memorial Scholarship, 1995 - 96o E. W. Godbey Memorial Scholarship, 1994 - 95 • Honorso Who's Who Among American Law School Students, 1996 - 94o Arthur Davis Shores Award, 1997 • Activitieso Frederick Douglass Moot Court Team Manager, 1996 - 97 Southern Regional Competition, Second Place National Competition, Eighth Placeo John A. Campbell Moot Court Competition, Spring 1996o Black Law Students Association Delegate, BLSA National Convention, 1997 Co-Chairperson, Public Relations Committee, 1996 - 97 Chairperson, Public Relations Committee, 1995 - 96 BLSA President's Award, 1996 and 1997o American Bar Association, 1996 - 97 Entertainment and Sports Industries Forum Intellectual Property Section Law Student Divisiono LAWS Student Group Leader, 1995 - 96Major University, AlabamaMaster of Business Administration (MBA), 1990Bachelor of Science in Business Administration (B.S.B.A.), 1988 (Major: Marketing — Advertising and Promotion Track) • Honorso Dean's List • Activitieso National Student Advertising Competition Team, 1988 - 90 Seventh District Competition: Third Place, 1990o Marketing Club, 1987 - 90 Vice President — Career Development, 1988 - 89o Public Relations / Advertising (PR / AD) Club, 1988 - 90 Charter Member, 1988 Active in fund - raising and membership driveso Theater Guild, 1988 - 90 Screening Committee, 1989REFERENCESAvailable upon request

Led several process improvement teams, including one which reduced Service Center calls and service dispatches on printer issues and developed better processes between the vendor and dispatched technService Center calls and service dispatches on printer issues and developed better processes between the vendor and dispatched technservice dispatches on printer issues and developed better processes between the vendor and dispatched technicians.

Serves as a key Government Purchase Card holder (GPC); coordinates the procurement of supplies and services; evaluate Federal Supply Schedules and prepare delivery orders; issue change orders; monitor contractor / vendor performance.

Processed accounts payable, maintained up - to - date vendor statements to ensure timeliness and completeness, communicated with vendors to resolve questions and concerns on invoices, issued of checks to vendors, ran aging as required to identify current items due for payment Processed accounts receivable, sent information of customer aging summary to stores and collected the payments, maintained accounts receivable Calculated monthly sales, prepared all of federal and provincial sales tax report, and remitted the sales tax to government Prepared financial statement for the monthly end and year - end, processed closing account at the end of period Employment History (continued) Reconciled bank accounts, credit card accounts and other accounts required to reconciled Processed semi-monthly payroll, vacation pay, courted ordered deductions and other benefits, prepared payroll tax report and remitted payroll tax to government Made works compensation report and bill payment Filed sales invoices, purchase bills and all of documents; trained new employees; Communicated with vendors processing RMA (Return material authorization); provided some customer services as well as some office duties.

FAIRFIELD RESEDENTIAL, Atlanta, GA Apartment Maintenance Technician, June 2013 — Present • Document all repairs done and maintain inventory logs for building maintenance • Regularly inspect the building, make repairs where possible or call relevant vendors for maintenance • Resolve plumbing issues, unclog drainage and change defected sanitary fittings • Clear snow off the parking lot and walk ways • Service heating and cooling systems and equipment • Ensure all trash is collected daily and disposed in an environment friendly manner

• Read and make shelves straight to maintain alpha and numeric order and look • Provide information relevant to public service and answer queries • Retrieve items from the book drop • Access and providing books and data on need basis • Set up carts • Assist the librarian with work pertinent to inventory and reserves • Help patrons in locating information (books, periodicals, CDs and newsreels) • Order new books from vendors and replace torn books with new copies • Stamp existing borrowers» cards and issue new ones • Schedule use of library for interest groups for book talks etc. • Perform other clerical duties

Communicated critical standards of operations information including customer service, safety, quality and standards; identified and resolved staff and vendor performance issues and collaborated with Hotel owners to recommend ways to improve business outcomes.

Offered first - rate customer service for internal and external vendors; Communicated equipment needs and performance issues

Communicated critical standards of operations information between client Systems peers, Sales, Clients, Vendors and Company leadership that maintained customer service, safety, quality and standards; identified and resolved performance issues o recommend ways to improve business outcomes.

Multifaceted and dynamic professional eager to contribute expertise in procurement operations, vendor relationship management, asset utilization and inventory towards supporting the organization in driving business growth Service focused, recognized for ability to deliver various aspects of operations with extensive experience in project and issue - resolution management.

• Develop and implement policies for the parking lot • Issue parking permits and devise appropriate procedures for distribution of the same • Organize parking registration activities • Collect, count and record the parking fee • Supervise, train and evaluate subordinate employees • Guide and educate the campus community regarding parking procedures and SOPs • Identify and report any suspicious vehicle • Issue and submit periodic parking lot reports to the higher management • Devise and recommend ways to enhance the effectiveness of parking procedures to ensure maximum customer facilitation • Carryout paper work for long term parking requests and issue relevant permit if applicable • Inspect the parking lot physically and ensure proper physical conditions are available for parking • Ensure consumer and vehicle security in the parking lot • Operate parking lot equipment, drive through gates and car lifters appropriately as and when required • Respond to public inquiries and provide relevant information regarding parking protocols • Monitor CCTV footage and report any suspicious activity • Regularly update the members» vehicle data and stamp their permits • Oversee parking lot operations, revenue collection and ticketing procedures • Ensure proper book keeping procedures are being carried out • Conduct minor maintenance of parking lot equipment • Promote and demonstrate high standards of customer service • Issue permits to vendors and other visitors after complete validation of their personal data • Oversee flagging and validation code issuance • Organize training sessions for development and grooming of the team • Assign duties to the parking lot employees and evaluate their performance • Serve as point of contact for parking lot procedures, maintenance and permissions • Allocate separate space for visitors, special guests and handicapped individuals • Manage parking lot budget and meet the maintenance requirements within allocated amount • Devise a proper one way route within the parking area and display informative direction boards to implement the same • Oversee the cleanliness of the parking lot and keep it snow free during winters to facilitate smooth drive in and drive out • Procure and install parking signs and meters etc. • Maintain vehicle owner's data on whose IDs the permits have been issued • Record all drive ins and drive outs with timings in the computerized log sIssue parking permits and devise appropriate procedures for distribution of the same • Organize parking registration activities • Collect, count and record the parking fee • Supervise, train and evaluate subordinate employees • Guide and educate the campus community regarding parking procedures and SOPs • Identify and report any suspicious vehicle • Issue and submit periodic parking lot reports to the higher management • Devise and recommend ways to enhance the effectiveness of parking procedures to ensure maximum customer facilitation • Carryout paper work for long term parking requests and issue relevant permit if applicable • Inspect the parking lot physically and ensure proper physical conditions are available for parking • Ensure consumer and vehicle security in the parking lot • Operate parking lot equipment, drive through gates and car lifters appropriately as and when required • Respond to public inquiries and provide relevant information regarding parking protocols • Monitor CCTV footage and report any suspicious activity • Regularly update the members» vehicle data and stamp their permits • Oversee parking lot operations, revenue collection and ticketing procedures • Ensure proper book keeping procedures are being carried out • Conduct minor maintenance of parking lot equipment • Promote and demonstrate high standards of customer service • Issue permits to vendors and other visitors after complete validation of their personal data • Oversee flagging and validation code issuance • Organize training sessions for development and grooming of the team • Assign duties to the parking lot employees and evaluate their performance • Serve as point of contact for parking lot procedures, maintenance and permissions • Allocate separate space for visitors, special guests and handicapped individuals • Manage parking lot budget and meet the maintenance requirements within allocated amount • Devise a proper one way route within the parking area and display informative direction boards to implement the same • Oversee the cleanliness of the parking lot and keep it snow free during winters to facilitate smooth drive in and drive out • Procure and install parking signs and meters etc. • Maintain vehicle owner's data on whose IDs the permits have been issued • Record all drive ins and drive outs with timings in the computerized log sIssue and submit periodic parking lot reports to the higher management • Devise and recommend ways to enhance the effectiveness of parking procedures to ensure maximum customer facilitation • Carryout paper work for long term parking requests and issue relevant permit if applicable • Inspect the parking lot physically and ensure proper physical conditions are available for parking • Ensure consumer and vehicle security in the parking lot • Operate parking lot equipment, drive through gates and car lifters appropriately as and when required • Respond to public inquiries and provide relevant information regarding parking protocols • Monitor CCTV footage and report any suspicious activity • Regularly update the members» vehicle data and stamp their permits • Oversee parking lot operations, revenue collection and ticketing procedures • Ensure proper book keeping procedures are being carried out • Conduct minor maintenance of parking lot equipment • Promote and demonstrate high standards of customer service • Issue permits to vendors and other visitors after complete validation of their personal data • Oversee flagging and validation code issuance • Organize training sessions for development and grooming of the team • Assign duties to the parking lot employees and evaluate their performance • Serve as point of contact for parking lot procedures, maintenance and permissions • Allocate separate space for visitors, special guests and handicapped individuals • Manage parking lot budget and meet the maintenance requirements within allocated amount • Devise a proper one way route within the parking area and display informative direction boards to implement the same • Oversee the cleanliness of the parking lot and keep it snow free during winters to facilitate smooth drive in and drive out • Procure and install parking signs and meters etc. • Maintain vehicle owner's data on whose IDs the permits have been issued • Record all drive ins and drive outs with timings in the computerized log sissue relevant permit if applicable • Inspect the parking lot physically and ensure proper physical conditions are available for parking • Ensure consumer and vehicle security in the parking lot • Operate parking lot equipment, drive through gates and car lifters appropriately as and when required • Respond to public inquiries and provide relevant information regarding parking protocols • Monitor CCTV footage and report any suspicious activity • Regularly update the members» vehicle data and stamp their permits • Oversee parking lot operations, revenue collection and ticketing procedures • Ensure proper book keeping procedures are being carried out • Conduct minor maintenance of parking lot equipment • Promote and demonstrate high standards of customer service • Issue permits to vendors and other visitors after complete validation of their personal data • Oversee flagging and validation code issuance • Organize training sessions for development and grooming of the team • Assign duties to the parking lot employees and evaluate their performance • Serve as point of contact for parking lot procedures, maintenance and permissions • Allocate separate space for visitors, special guests and handicapped individuals • Manage parking lot budget and meet the maintenance requirements within allocated amount • Devise a proper one way route within the parking area and display informative direction boards to implement the same • Oversee the cleanliness of the parking lot and keep it snow free during winters to facilitate smooth drive in and drive out • Procure and install parking signs and meters etc. • Maintain vehicle owner's data on whose IDs the permits have been issued • Record all drive ins and drive outs with timings in the computerized log sIssue permits to vendors and other visitors after complete validation of their personal data • Oversee flagging and validation code issuance • Organize training sessions for development and grooming of the team • Assign duties to the parking lot employees and evaluate their performance • Serve as point of contact for parking lot procedures, maintenance and permissions • Allocate separate space for visitors, special guests and handicapped individuals • Manage parking lot budget and meet the maintenance requirements within allocated amount • Devise a proper one way route within the parking area and display informative direction boards to implement the same • Oversee the cleanliness of the parking lot and keep it snow free during winters to facilitate smooth drive in and drive out • Procure and install parking signs and meters etc. • Maintain vehicle owner's data on whose IDs the permits have been issued • Record all drive ins and drive outs with timings in the computerized log system

St. Thomas Elementary School, Tifton, GA Library Assistant, 8/2010 to Present • Receive and respond to students» inquiries regarding books, periodicals and other information • Assist students in locating choice of books and performing online research • Escort students to choice of aisles and inquire if they need additional help • Perform circulation desk activities such as checking out books • Follow up on overdue books by contacting students and class teachers in case of no show • Take new students» information and create and issue library cards • Process library books by placing barcodes and sensitization strips on them • Promote library services by reaching out to students through workshops and book readings • Plan and install cultural exhibits for library events • Coordinate with book vendors and suppliers and ensure a constant supply of books • Ascertain cleanliness and neatness of bookshelves and ensure that any torn books are repaired or replaced immediately

• Implement an advanced inventory reporting system which resulted in higher reporting efficiency • Introduce a performance monitoring system which decreased problems in obtaining vendor services by 50 % • Develop and implement procedures and processes to ensure adequate levels of inventory • Issue supplies, materials and equipment to designated persons by manually pre-picking items or overseeing picking duties • Manage incoming and outgoing shipments by overseeing them and ensuring that related activities are properly carried out • Determine space requirements and position of shipments in box cars and trucks

• First - hand experience in developing travel itineraries for clients by determining their travel requirements and budget constraints • Highly skilled in booking complex multiple leg international itineraries by using preferred vendors • Exceptionally well - versed in arranging and coordinating travel schedules and ensuring that appropriate reservations are made • Proven record of efficiently arranging external services such as transportation and extended road travel • Deeply familiar with preparing customized itineraries to suit clients» specific preferences • Highly experienced in modifying existing bookings to suit changes in clients» circumstances and preferences • Qualified to use the Global Distribution System (GDS) to make and confirm bookings • Adept at researching popular holiday destinations and keeping updated about travel industry news • Proficient in using promotional techniques to sell itinerary tour packages to existing and new clients • Competent in handling unforeseen circumstances such as flight cancelations and delays and determining eligibility for money returns • Proven record of booking tickets and accommodation and securing rental transportation from third party vendors, both locally and internationally • Demonstrated expertise in resolving clients» issues in a bid to ensure repeat business from them

• Manage the office budgeting details • Ensure facility maintenance as per hygiene standards issued by OSHA • Maintain all records with confidentiality • Manage patient's information database • Coordinate with consultant dentists and shift appointments in case of consultant late - coming or leave • Call vendors and get equipment repaired and serviced in case of damage or malfunction

• Arbitrate software application installation and upgrading processes, system inspection and troubleshooting procedures • Execute network channeling, wireless configuration and connectivity set up • Evaluate existing routing, LAN / WAN, network type and security status and take measures to enhance the same • Collaborate with telecommunications department to ensure delivery of highest quality network services to customers • Coordinate with IP service providers for inter and intranet provision and maintenance • Identify hardware and software threats proactively, initiate maximum protection SOPs for the same and recover systems in case of infection • Facilitate users in creating and maintaining new accounts • Conduct regular analysis and maintenance of voice, video and data communication networks • Carryout problem identification, resolution and general troubleshooting of network related issues • Generate and handle email, data distribution and communication systems • Provide help desk support and perform hardware and software installation and network configuration • Take periodic backup of systems and provide the users with same in case of system collapse • Repair and replace faulty or damaged network cabling as and when required • Facilitate the team in development of new network designs and architecture • Connect user servers with other servers at various workstations using localized internet services • Initiate, develop, implement and enhance network security policies • Track and resolve fault tickets using latest TCP based troubleshoot strategies in minimal time • Determine all aging servers and systems and upgrade the same to latest Operating System versions • Maintain productive business relations and effective communication channels with department coordinator and broadband vendors

Provided excellent client service to ensure all reports and budgets were completed accurately and submitted on time; Resolved any major issues on a daily basis and acted as the liaison to vendor to do all the repairs.

QUALIFICATION SUMMARY: * Effective communication and interaction with Executive Management to discuss technology and business issues while assessing customer pressure points and business problems * Solid vendor and customer relationship management * Extensive complex infrastructure project management including Data Centers, Network Operations, Service Desk, Server Migrations and Technology Refreshes.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and... d strong vendor relationships to maintain and support the business.

Managed office supplies, vendors... Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and... Professional Summary Qualified Office Assistant with 8 years in fast - paced customer service, medical

Organizational Management • Customer Service / Support • Facilities Management • Issues Analysis Vendor Relations • HR Management • Negotiation • Technology Driven • Team Leadership • Conflict Resolution Communications • Mentoring • Process Streamlining • Operations Improvement • Production Operations

Tags for this Online Resume: Business Intelligence, Process Improvement, Customer Relationship Management, Digital Channels, Chat, Account Management, Vendor Management, Customer Loyalty, Agile Project Management, SDLC Project Management, Operations, Customer Success, Business Requirements, Global Help Desk, IVR Technology, Customer Experience Trends, Customer Insights, Customer Empathy, Digital & Voice Channels, Customer Facing, Voice of the Customer, Customer Journey Mapping, Program Management, Training, Customer Touch Points, Customer Interactions, Optimization, Wireless Devices & Services, Mobility Management, Telecom Expense Management, Leader, Maximizing Engagement, Interaction Improvements, Complex Issue Tracking and Resolution, Strong Communicator, Enhance Business Value Propositions, Multi Channel Support Strategies, Customer Experience Principles, Continuous Improvement, Closed Feedback Loop, Customer Experience Strategy, Design, & Delivery, Cross Functional Management

Managed all vendors and service providers and trained support staff while effectively addressing issues.

Brand Marketing and Promotional Design — Selected Duties and Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, while developing brand promotion strategies through the tactical assessment and analysis of target markets, clients, and consumers Manage all aspects of publication and promotional media design, including content development, pre-promotional material utilization, budgetary considerations, and deadline adherence Monitor all campaigns from initiation to completion, executing changes and modifications as needed to ensure program success Provide guidance and leadership with respect to marketing campaign strategy development, benchmarking, implementation, post-execution analysis, theme development, and process optimization Measure the success of marketing initiatives using data and related key metrics, ROI considerations, and related data, ensuring the maximization of competitive abilities while providing regular and ad - hoc reporting to both and clients Partner with advertising operations and other teams as needed to troubleshoot delivery issues and optimize campaign performance within the limits of available material and resource inventories as well as related logistical concerns Utilize talent among team with focused collaboration and the promotion of a performance - based environment leveraging individual talents for group benefit, soliciting creative materials from internal teams and external agencies per established specifications Screen and test submitted materials to ensure compliance with technical considerations and client specifications Address key client queries and resolve them in an expedited manner while communicating status updates across all teams, promoting sustained revenue growth through client retention, relationship development, and program success Meet and exceed all marketing targets while tracking progress versus established internal and external industry benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of products, services, and the respective marketplace, including pricing and regulatory trends, client requirements, competitor strategies, and product growth Act as a liaison between clients, vendors, sales and support staff, and executive management to ensure client satisfaction, timely implementation, and operational efficiency

Executive Management Duties & Responsibilities Provide effective solutions to complex issues such as cost budgeting, pricing strategies, vendor negotiations, revenue projections, purchasing and sales negotiations, business development tactics and industry competition Identify and develop talent among team members with targeted recruitment, focused training efforts and the promotion of a performance - based work environment that leverages individual talents for group benefit Utilize needs - and situation - based assessments to manage costs and capital outlays and determine potential ROI Participate heavily in all marketing, branding, public relations and communications activities Develop leadership team and support staff to aid in efficient business operations, sales and marketing functions, and client service execution, delegating important tasks and assignments while monitoring for effective resolution Lead through example with consistent work ethic, attitude, and professionalism, while performing sales presentations, overseeing market operation and business development, creating new revenue channels and managing key vendor and client relationships Collaborate in all phases of strategic planning with senior - level management, while furnishing oversight and guidance regarding effective acquisition strategies, pricing, market trends, and operational structures Assess and expand key markets and potential business ventures while ensuring operational efficiency and solid execution of corporate mission Create and implement marketing and sales strategies while tracking progress versus established internal and external benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of the products, services and respective marketplace, including pricing and regulatory trends, competitor strategies, general economic conditions and other business metrics Act as a liaison between staff, clients, and other management members to resolve issues in a timely manner

Information Technology (IT) Director — Duties & Responsibilities Manage IT department, customer service technicians, client / staff training, and a multimillion dollar budget Set and strictly adhere to departmental budgets and timelines ensuring timely and cost effective operations Responsible for 150 servers in a VM / SAN environment, Cisco network, and MAN connection between offices Maintain 4 9's uptime on all IT services and attain 100 % SLA compliance with clarification of SOW terms Successfully manage multiple building moves and build outs with zero IT downtime Oversee PBX to Cisco Unified Communications change, VMWare / SAN implementation, and hosting of 20 ASP clients Create and implement complete helpdesk department and remote resolution of client issues Negotiate and administer contracts and partnerships with vendors, service providers, and other parties Configure, troubleshoot, and support 300 + corporate workstations ensuring efficient, effective, and secure operations Oversee remote network access, VPN support, and phone support for remote executives Install, configure, troubleshoot, and support multiple Windows and SQL servers Design and implement enterprise disaster recovery systems, processes, and policies Plan and develop of LAN / WAN hardware and software requirements, updates, and related equipment Facilitate customer contracts / billing, technical support, and end - user training Train large staffs ensuring they understand the brand and adhere to corporate policies and procedures Collaborate with department managers to identify and address security concerns through IT Security policies Author reports concerning IT department operations, suggested hardware / software updates, and other pertinent data Perform all duties with positivity, professionalism, and integrity Consistently recognized and promoted for excellence in team leadership, customer service, and technical skills

E * Trade Financial, Rancho Cordova, CA Accounts Payable Lead Administrator 1999 to 2006 Recognized by Management for handling (3) Company's processing invoices Processed 600 Bank invoices for (3) separate Companies Resolved 120 invoices on payments hold issues per month Processing, eliminating need for (5) full time employees Audited 300 invoices a week for all E * trade and Banks invoices Managed processor workflow for processor daily statistics Trained new employees on core procedures and departmental functions Set - up vendor maintenance for all companies Handled Customer Service for all inquires for payment.