Sentences with phrase «vendors scheduled staff»

Not exact matches

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Essential Functions: • Coordinate details of winery events such as winemaker dinners, private dinners, corporate events, and employee appreciation events • Market and sell winery weddings • Manage correspondence with wedding clients and other event attendees • Calculate budgets and execute other financial documents • Schedule vendors, musicians, caterers and other talent for winery events • Coordinate and monitor event timelines and work orders • Develop marketing plans to maximize exposure for the winery events and weddings • Act as a host to guests arriving to the vineyard directing them to a tasting bar or table • Collect payments and record data pertaining to income and expenses • Work with management in order to handle complaints and dissatisfied customers • Assist office with administrative tasks: phone calls, emails, etc. • Ensure the facility is properly maintained and organize clean - up and repairs • Hire and supervise part time event staff • Act as a concierge for guests, providing recommendations on hotels, restaurants, wineries, breweries, and other activities in the area • Other assignments as needed

Achieved project deadline by managing / scheduling / leading contracted construction crew with a flexible staff of 25 personnel, working extended hours for months, and influencing equipment vendor to subcontract 40 % of work (because of drastic delivery delays).

Prepared detailed analysis, scheduled meetings to select product, worked with outside vendors to negotiate pricing, wrote purchase orders, built data for internal systems, wrote informational materials, trained customer service staff in new product

Managed all aspects of the Country Club's 59 room boutique hotel, including staff hiring and development, performance evaluations, scheduling for front office, maintenance and housekeeping as well as purchasing, contract negotiations with vendors, forecasting and yearly business plan and budget

This individual prepares schedules, reports and presentations, writes press releases, communicates with clients and vendors, arranges meetings with media persons and performs other tasks for the senior staff.

Decreased budget by $ 20,000 in one year through improvements in staff scheduling, reduction of overtime and researching more cost - effective vendors and supplies.

If you are looking for a pizza shift manager who knows all there is to know about pizza making procedures, staff scheduling processes, vendor liaison, customer services and retention, and leading crews to successful delivery of exceptional services, then there are many reasons to meet.

• Track record of assisting with the realization of the company's maximum profit contribution • Documented success in training staff members and reviewing their performances by implementing core training programs • Demonstrated ability to procure inventory and office supplies by creating and maintaining effective liaison with procurement officers and vendors • Known for resolving clients» issues and complaints by staying within the parameters of company protocol • Proven ability to improve customer relations through implementation of customer support programs and initiatives • Effectively able to assist marketing and promotion teams with visual merchandising efforts by providing them with logistical and administrative support • Competent in handling recruiting efforts and advising store managers of staffing needs and personnel issues • Proficient in facilitating clear communications between different departments by creating a workable bridge between them • Adept at scheduling product knowledge sessions with various sales representatives to provide them with insight into new products on existing product lines • Proven record of proactively building and maintaining customer relations with a view to maximize sales • Able to create and maintain positive work environments for staff members in a bid to retain them • Excellent skills in assisting managers in organizing, planning and implementing administrative strategies • Qualified to coordinate office operations by ensuring that schedules and objectives are met properly

Creating employee schedules, ensuring that all staff members were providing the best possible customer services, creating and maintaining liaison with designers, vendors, suppliers and tailoring teams, overseeing the boutique's cashiering and payroll systems, and handling customer complaints and suggestions, was all in a day's work for me.

Pallotta TeamWorks, Los Angeles, CA April 2002 — September 2002 Staff Accountant Generated all month - end financial reports, i.e. balance sheet, income statement, cash flow, and supporting schedules — fixed assets, FASB 13 and deferred rent; in addition, performed all bank reconciliations and intercompany billings on a monthly basis Assisted external auditors and controller with year - end audit adjustments Managed A / P process — recorded invoices, processed payments and reconciled vendor accounts Coordinated with finance procurement and other department heads for invoice approvals and ensured proper coding of invoices and expense reimbursements

RELEVANT EXPERIENCE Brought in to open new location, managing all vendor relations, hiring and training of new restaurant staff, developed and oversaw all restaurant operations, shift schedules, and kitchen schedules.

Managed schedules for maintenance staff, and outside vendors for repairs and production of new product lines.

, Confidential Data Management, Budget Development, Community Education Services, Partnership Development, Public Relations / Sales / Promotions, Community, Client, Education, Management, Services, Coordinator, Community Education / Outreach, Budget Planning and Stewardship, Manage Events and Fundraisers, Collaborative Team Member, Career Support Services, Career Advisement, Career Search and Marketing, Program Design and Development, Budget Planning and Management, Services Marketing and Sales, Proficient and Effective Communicator, Building Client and Vendor Relations, Crisis Prevention and Intervention, Dept. Leadership and Supervision, Systems Thinking and Resolutions, Supervise and Evaluate staff, HR - Recruit / Interview / Recommend hires, Staff Training, Program Planning, Public Relations / Promotions / Publications, Instructor, Adviser and Mentor, Customized Client and Career Services, Integrated People and Program Planning, Facility Coordination / Schedule Planning, Conference Planning and Presentations, Interview Skills Training, Confidential MIS / Data Management, Procedure and Compliance, Career Transition Support, Career Profile Development, Human Resource Sustaff, HR - Recruit / Interview / Recommend hires, Staff Training, Program Planning, Public Relations / Promotions / Publications, Instructor, Adviser and Mentor, Customized Client and Career Services, Integrated People and Program Planning, Facility Coordination / Schedule Planning, Conference Planning and Presentations, Interview Skills Training, Confidential MIS / Data Management, Procedure and Compliance, Career Transition Support, Career Profile Development, Human Resource SuStaff Training, Program Planning, Public Relations / Promotions / Publications, Instructor, Adviser and Mentor, Customized Client and Career Services, Integrated People and Program Planning, Facility Coordination / Schedule Planning, Conference Planning and Presentations, Interview Skills Training, Confidential MIS / Data Management, Procedure and Compliance, Career Transition Support, Career Profile Development, Human Resource Support

• Greeted visitors and inquired into their purpose of visit • Responded to callers over the telephone by providing them with needed information • Guided / escorted visitors to concerned departments / staff members • Handled appointment scheduling duties and followed up on appointments • Created and maintained contact with vendors and suppliers to ensure timely delivery of office supplies • Ascertained that the front desk and surrounding areas are kept clean and maintained

Assisted in the opening of the shop including hiring vendors and employees, negotiating contracts, ordering equipment and inventory, and creating a marketing plan, as well as daily business such as scheduling events, supervising staff, training employees, and managing inventory, ordering, and website

OMNI NASHVILLE HOTEL, Nashville, TN Aug 2006 — May 2010 Assistant Hotel Supervisor • Acted as the first point of contact for guests by providing them with information on services • Assisted in handling reservations in person and on the telephone • Ascertained that the front desk was managed properly by ensuring it is manned at all times • Oversaw the cleanliness and maintenance of the hotel by making sure that the housekeeping staff does its job properly • Provided support in creating and implementing staff schedules and ensured that staff members abided by them • Handled the overall room and stock inventory by managing inventory controls and ensuring positive vendor liaison

• Interview, hire and train members of sales teams to perform in accordance to company's mission • Handle staffing and staff scheduling duties by ensuring that adequate staff is available at appropriate times • Manage stock levels and make important decisions regarding inventory control • Create and maintain liaison with suppliers and vendors to ensure that merchandise is always available and delivered to the retail outlet on time • Analyze present sales figures and perform market analysis to determine trends and customer preferences • Provide feedback to supervisors and arrange for sales teams to be trained according to changing marketing trends • Ascertain that quality of customer services provided is in sync with the customer service e policies of the company • Respond to customers» complaints and problems with the focus of retaining their business • Collaborate with marketing teams to lead promotional activities • Understand forthcoming customer initiatives and monitor the activities of local competitors • Assist customers with decision making by providing them with complete product information and demonstration

Southern Auto Group, Joelton, TN 2009 — Present Automotive Service Manager • Effectively create schedules for staff members and technicians and ensure that they are properly implemented • See to technicians» training needs by overseeing their work and gauging where improvements can be made • Create and implement training and skills updating sessions to ensure that all technicians are at par with each other • Engage clients in conversation to determine their automobile service needs and assign the right technician to each project • Liaise with vendors and suppliers to ensure timely and accurate delivery of supplies and service equipment • Oversee equipment maintenance activities to ensure that they are being performed in a time - efficient manner • Provide oversight to technician activities and intervene in difficult to handle service work • Oversee and manage inventory of service supplies and equipment, to ensure optimum levels

Janitorial Supervisor Maintenance Inc., Columbus, OH 6/2013 — Present • Create schedules for each staff member, and ensure that he or she follows it properly • Train new members of the janitorial staff to handle cleaning, maintenance, and sanitization duties • Assist staff members with cleaning and maintenance duties, during instances of insufficient staff • Provide leadership by showing the ropes to both existing and new crew members • Oversee janitorial work performed at all assigned sites, and intervene to improve quality • Ascertain that all bathroom supplies such as towels and soap are replenished on time • Oversee the inventory of supplies and cleaning equipment, and ensure that low stock situations do not arise • Create and maintain liaison with vendors and suppliers to ensure timely and accurate delivery of cleaning supplies

Adept at organizing staff schedules, coordinating events on a moment's notice and maintaining a network of reliable vendors and suppliers.

• Assisted with the daily management issues and strategic planning activities • Oversaw the implementation of student leadership programs and activities, along with outdoor activities • Provided logistical support to the school administration office, including calendar management • Created and implemented staff schedules and ensured that proper duties assignment duties were carried out • Coordinated all aspects of school office logistics, including vendor relations and agency liaison

• Reduced salon energy bills by 50 % by suggesting and implementing an alternative source of energy • Sold salon retail products worth $ 6900 in one day, exceeding sales targets in one day • Scheduled appointments over the phone and oversaw receptionist work to ensure that appropriate follow - up is made • Hired, trained and developed staff • Ensured that staff members were provided with appropriate targets • Liaised with vendors and suppliers • Indulged in suggestive selling in a bid to meet the salon's sales targets

Managed a 256 unit apartment complex that overseen 9 employees Increased income by 12 % from 3 % Budget Control NOI reports Payroll Bills Deadline Reports Bank Deposits Petty Cash Vendor Scheduling Make Readies Staff Scheduling Ordering Supplies Resident Retention Corporate Meetings with Regional Staff Meetings Leasing.

Core Competencies Team Leadership • Strategic Analysis • Communications • Mentoring • Analysis & Planning Drain Pipe Installation Oversight • Staff Training / Development • Vendor Relations • Negotiation Process Streamlining • Operations Improvement • Workforce Scheduling • Hydraulic and Pneumatic Equipment

Other jobs I am able to do consist of restraining, drawing blood, assisting with appointments, taking histories, smoothing over complaints, running blood work, setting up and reading fecals, cleaning of the office, making technician and front desk schedules, scheduling lunch and learns with vendors and reps, and scheduling staff meetings.

Areas of Expertise Cross Functional Team Building Staff Development Agile & Waterfall Methodology PMO Solution Development Life Cycle Vendor Management Project and Resource Planning Scheduling Budgeting Risk Mitigation Negotiation Strategic Planning Sales Support Mission Critical Applications Product Management Medicaid & Medicare Encounter Reporting Solution Design RAPS EDPS

Departmental Operations Management Interpersonal Skills Inventory control Purchasing Staff training Vendor Partnerships Sound judgment Vendor Negotiations Complex problem solving Employee Scheduling Facility Management Resource Optimization Leadership Time Management

Hard - worker, Interpersonal Skills, Inventory Control, Leader, Operation Start - Up, Organizational Restructure and Change, Problem Resolution, Process Redesign, Performance Evaluations, Problem Resolution, Project Management, Regulatory Affairs, Risk Management, Cost Reduction, Customer Relations, Departmental Operation Management, Distribution Management, Employee Scheduling, Facility Management, Service Quality Improvement, Staff Development, Staff Motivation, Staff Training, Staff Retention Programs, Supply Chain Management, Team Building, Team Leadership, Team Player, Time and Resource Optimization, Time Management, Total quality management, Vendor Sourcing and Negotiations,

Tags for this Online Resume: Facility management, Budget Development, Project Management, OSHA Manager Training, Staff Supervision, Scheduling and Training, Proficient in Microsoft Office Package, Best Practice Development, Vendor Management

Advised sales force regarding all aspects of printing and filing requirements., 1998 - 2004 RCI GROUP, INC., New York, NY, Customer Service Representative and Print Production Manager, 1996 - 1998 NEW YORK PRINTING AND PUBLISHING COMPANY, New York, NY, Lead Plant Foreman, • Supervised press room staff consisting of 27 union employees., • Negotiated aspects of collective bargaining agreements., • Coordinated daily with plant and operations managers on all production schedules., • Purchased all supplies required to meet project specifications., • Monitored press room personnel to guarantee consistent maintenance of equipment., • Negotiated vendor and supplier contracts., • Developed internal systems and policies to increase productivity, increase profitability, and decrease waste., 1994 - 1996 BOWNE OF NEW YORK, New York, NY, Senior Customer Service Representative, 1987 - 1994 MERRILL CORPORATION, New York, NY, CORPORATE PRINTING COMPANY (acquired by Merrill Corporation in 1993), Senior Customer Service Representative, 1984 - 1987 PANDICK TECHNOLOGIES, New York, NY, Facilities Management Analyst, • Wrote business plan for start - up company that was subsequently sold to Pitney Bowes for $ 100, 000, 000.

General office responsibilities including organizing files, ordering supplies and maintaining office appearance, tracking staff schedules, managing the maintenance, upkeep and repair of all equipment, sorting mail, managing all mass mailings, managing communication systems in office, including phone system / TTY and training of new staff on system, providing assistance various departments, i.e. retrieval of file information, and welcoming and assisting guests or vendors, clients, and partners when visiting the office.

Identified Successfully manage the daily operations of this multi-family affordable community * Schedule and supervise vendors, leasing and maintenance staff, assisting in all aspects of daily activities * Submit payroll, weekly reports, variance reports, etc. in a timely manner * Complete financial duties including posting rental payments, processing invoices and developing and adhering to annual budget guidelines * Mainta...

Web Marketing and Analytics Consulting — Selected Duties and Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, while developing marketing strategies through strategic target audience assessment and analysis Collaborate in all phases of strategic project planning and automation with senior - level management, including dashboard development, tracking code implementation, campaign execution, and report scheduling Provide guidance and leadership with respect to marketing campaign strategy development, benchmarking, implementation, post-execution analysis, and process optimization Measure the success of website and online marketing initiatives using data and related key metrics and evaluating the digital marketing maturity level, ensuring highest competitive abilities versus industry competitors Validate all data capturing processes and report populations with respective web analytics tools, ensuring the quality and integrity of all data within system as well as all generated reports Utilize experience in BFS, consumer goods, high - tech products / services, media, and digital marketing tools, along with related talent among team with focused collaboration and the promotion of a performance - based environment leveraging individual talents for group benefit Perform A / B and multivariate testing as well as behavior and outcome metrics analyses, reporting results in a clear, accurate, and meaningful manner to clients and management Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention and relationship development Meet and exceed all marketing targets while tracking progress versus established internal and external industry benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of the product and respective marketplace, including pricing and regulatory trends, client requirements, competitor strategies, and product growth Act as a liaison between clients, vendors, sales and support staff, and executive management to facilitate information flow and drive operational efficiency

Lakewood Country Club, Rockville • MD 2009 — 2010 Catering Sales Manager Spearheaded the logistical daily operations of all events, including staff scheduling, vendor deliveries, timing of service, and acted as liaison between clients and vendors.

Arrowhead Electronic Healthcare, Inc. (Austin, TX) 3/2008 — 8/2010 Manager, Customer Support and Corporate Facilities • Oversaw customer service operations and staff ensuring effective and efficient operations • Set team schedules, workflows, and documented compliance with all corporate policies • Trained junior team members in customer service best practices • Tracked and communicated performance metrics for customer service deliverables • Provided phone - based client and team training in various software applications • Studied internal literature to maintain an up to date knowledge of products and services • Maintained and updated Siebel CRM system ensuring information accuracy • Responsible for the Facility Security SOP and employee compliance • Managed the vendor relationship with the Equity Office of Property Management • Served as office manager ensuring a productive and adequately provisioned work environment • Assisted with payroll, benefit administration, and provided administrative support as needed

Business Manager — Duties & Responsibilities Direct daily restaurant operations, marketing, customer service, and finances for multiple establishments Hire, train, and direct large staffs ensuring they understand that brand and adhere to corporate protocols Responsible for multimillion dollar inventory, facility, and professional food preparation equipment Set company budgets, maintain profit / loss statements, and ensure overall financial health Determine employee schedules, responsibilities, and dress code Increase sales through effective marketing and customer service Cut operational costs through efficient inventory management and employee scheduling Negotiate contracts and agreements with suppliers securing quality products at low prices Ensure compliance with all applicable health and safety regulations Enforce corporate food and beverage quality standards Create employee development programs building staff skill sets and value Utilize employee recognition tactics to build morale and company loyalty Develop a loyal client base through excellent customer service and a quality product Build and strengthen relationships with clients, staff, vendors, and community leaders Perform administrative duties such as data entry, filing, faxing, and phones as needed Fluent in Albanian, English, and Spanish.

Business Manager — Duties & Responsibilities Direct daily restaurant operations, marketing, customer service, and finances for multiple locations Hire, train, and direct large staffs ensuring they understand that brand and adhere to corporate protocols Responsible for multimillion dollar inventory, facility, and professional food preparation equipment Set company budgets, maintain profit / loss statements, and ensure overall financial health Determine employee schedules, responsibilities, and dress code Increase sales by 5 % each year through effective marketing and customer service Cut operational costs through efficient inventory management and employee scheduling Negotiate contracts and agreements with suppliers securing quality products at low prices Ensure compliance with all applicable health and safety regulations Enforce corporate food and beverage quality standards Create employee development programs building staff skill sets and value Utilize employee recognition tactics to build morale and company loyalty Develop a loyal client base through excellent customer service and a quality product Build and strengthen relationships with clients, staff, vendors, and community leaders Completed management training program through Fatburger corporate university Certified in ServeSafe food handling procedures Perform administrative duties such as data entry, filing, faxing, and phones as needed Represent brand with positivity, dedication, and professionalism

Project Manager / Compliance Officer — Duties & Responsibilities Oversee daily operational aspects of a fast paced, high intensity financial institution Recruit, train, and direct staffs ensuring they understand the brand and adhere to company policies and procedures Manage compliance with regulatory authorities including the SEC, NYSE, and NASD Analyze financial information and present reports to external regulators and internal management Determine compliance issue severity and escalate to senior compliance officer as needed Conduct internal compliance investigations coordinating efforts between various support services Track and maintain detailed records of all compliance inquiries Direct and contribute to special company projects as needed Responsible for the «I Have a Dream Summer Intern Program» ensuring effective talent recruitment Utilize technical expertise while serving as liaison to technology department Assist with database and hardware management, software training, and computer troubleshooting Aid accounting with budgets, accounts payable / receivable, invoice payment, and vendor negotiations Interact with Board of Directors, Chief Executive Officer, and other key figures on a daily basis Partner with various company lines to assess client interests, market trends, and potential sales opportunities Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Provide administrative support including travel arrangements, scheduling, data entry, and other tasks as needed Represent company brand with poise, integrity, and positivity

Import / Export Compliance Management — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, while executing various operational, support and administrative functions and ensuring both efficient organizational communications and on - going process enhancements Develop and maintain all trade compliance policies and operations procedures, updating regularly according to regulatory enhancements initiated by the US government and other related agencies Provide continuous assessment of all execution and resource utilization tasks, while furnishing oversight and guidance regarding process efficiency, delivery and receiving requirements and schedule adherence Perform needs - based and situational assessments of policies and procedures to improve operational efficiency, manage and reduce costs, promote both staff and client satisfaction, and ensure adherence to related quality control standards Utilize talent among team members with focused collaboration and the promotion of a performance - based work environment that leverages individual talents for group benefit Prepare complex licenses and agreements in support of all programs, including temporary / permanent export licenses (DSP 5, 6, 61, 73 and 74), foreign employment licenses, technical assistance agreements and amendments, warehouse distribution agreements and other functions Ensure adherence to all Bureau of Tobacco Firearms and Explosives (BATFE) compliance, including submission of permits (ATF 2, 3, 5, 6 and 9), USG and foreign transfers / variances, record - keeping requirements, destructive device movement and shipping requirements Address key client, personnel, and management queries and resolve them in an expedited manner, promoting sustained operational growth through business retention and the leveraging of available resources Oversee critical functions related to technical data transfers and data management, foreign travel and foreign visitor requests Educate, supervise and lead staff in the execution of all related functions, including the execution of audits and briefings Maintain a strong working knowledge of products, services, techniques and relevant tools, while committing to continued advanced technical education with respect to complex concepts and studies as related to position function Act as a liaison between clients, vendors, support staff and other management partners to facilitate information flow

Project Manager — Duties & Responsibilities Oversee 1,000 employee call center operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity

Maintenance Supervisor — Duties & Responsibilities Manage full service maintenance activities across a variety of commercial and residential properties Recruit, train, hire, and review staff ensuring they understand the brand and adhere to corporate protocols Set staff workloads and schedules ensuring timely and cost effective project completion Strictly adhere to budgets, timelines, and health and safety regulations Prepare project records, invoices, and other pertinent documentation Responsible for HVAC, dishwasher, washer / dryer, garbage disposal, water heater, and refrigerator repair Perform electrical installations, carpentry, drywalling, painting, vinyl repair, plumbing, and pool maintenance Maintain building ventilation, air conditioning, pumps, compressors, and other mechanical equipment Construct wood frames, walls, ceilings, shelving, doors, windows, braces, and other building projects Respond to property emergencies twenty four hours a day, seven days a week Maintain company equipment, facilities, and products in an organized and professional fashion Negotiate contracts with suppliers and contractors resulting in significant reduction of company expenses Develop and strengthen professional relationships with vendors, customers, and government personnel Receive corporate awards for excellence in service and management Represent company brand with poise, integrity, and positivity

Business Analyst — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, performing critical operational, support and administrative analysis functions while ensuring efficient organizational communications and on - going process enhancements Collaborate in all phases of strategic planning with other members of management team, including document and inventory control, data management strategies, sales support, customer relations, issue resolution and industry competition Provide continuous assessment of critical business processes, while furnishing oversight and guidance regarding efficiency and performance optimization considerations Perform needs - based and situational assessments of policies and procedures to improve operational effectiveness, manage and reduce costs, promote both employee and client satisfaction, and ensure adherence to related quality control and profitability standards Utilize talent among team members with focused collaboration and the promotion of a performance - based work environment that leverages individual talents for group benefit Employ support staff to aid in effective administrative operations, report management, scheduling and other relevant functions, delegating important tasks and assignments while providing timely follow - up to ensure task completion Support the effective execution of all financial aspects of business management, while analyzing, synthesizing and presenting important information to executive staff, stakeholders and other relevant parties Address key client, personnel and management queries and resolve them in an expedited manner, promoting sustained operational growth through staff communication and the leveraging of available resources Create and implement performance and efficiency benchmarks while tracking progress versus established industry metrics Maintain a strong working knowledge of products, services, techniques and relevant tools, while committing to continued advanced technical education with respect to complex concepts and studies as related to job Act as a liaison between clients, vendors, support staff, and other management partners to facilitate information flow and drive efficiency

Call Center Manager — Duties & Responsibilities Generate increased revenue through outbound program development and effective hiring, training, and scheduling of staff, working efficiently with staffing agencies and outside vendors Create training / development plans for staff, sales, and service team members, providing on - going performance feedback Perform continuous assessment of service and call center associates, while furnishing oversight and guidance regarding effective sales and customer service techniques Develop and maintain quality assurance program to improve end - user satisfaction and drive revenue growth Collaborate effectively with senior management and related departments, including marketing, human resources, and finance Maintain a strong working knowledge of the product and respective marketplace, utilizing technology to improve operating efficiencies Organize purchase orders, invoices, cost budgets, and other important performance documentation to give accurate performance guidance to management Provide oversight to call back programs, catalog inventories, and web - site offerings