Sentences with phrase «voice of customer strategy»

Director, voice of customer strategy at American Express, blogger, and one of the more intelligent folks to listen to on Twitter — period.

Not exact matches

Businesses implementing CRM or other customer - facing technologies with voice capability need speech analytics to «quickly adapt or modify strategies to best meet and exceed customer expectations and provide a frictionless experience,» cautioned Brian Laroche, CallMiner's director of program marketing.

Key Responsibilities - Responsible for overall relationship between the organization and vendors - Develops and maintains relationships with current clients - Maintains client database - Tracks client orders - Provides information to clients on medical systems over the phone and occasionally in person - Sends informational mailings to customers - Provide technical support of equipment over the phone and on site - Enters and maintains data and local customer database - Effectively contribute and communicate solutions - Respond to internal communications (telephone calls, emails, voice mails) Additional Qualifications: - Great listening and presentation skills - Excellent internal and external customer service skills - Outstanding client relationship and development skills - Ability to develop and implement sales strategy.

• Arbitrate software application installation and upgrading processes, system inspection and troubleshooting procedures • Execute network channeling, wireless configuration and connectivity set up • Evaluate existing routing, LAN / WAN, network type and security status and take measures to enhance the same • Collaborate with telecommunications department to ensure delivery of highest quality network services to customers • Coordinate with IP service providers for inter and intranet provision and maintenance • Identify hardware and software threats proactively, initiate maximum protection SOPs for the same and recover systems in case of infection • Facilitate users in creating and maintaining new accounts • Conduct regular analysis and maintenance of voice, video and data communication networks • Carryout problem identification, resolution and general troubleshooting of network related issues • Generate and handle email, data distribution and communication systems • Provide help desk support and perform hardware and software installation and network configuration • Take periodic backup of systems and provide the users with same in case of system collapse • Repair and replace faulty or damaged network cabling as and when required • Facilitate the team in development of new network designs and architecture • Connect user servers with other servers at various workstations using localized internet services • Initiate, develop, implement and enhance network security policies • Track and resolve fault tickets using latest TCP based troubleshoot strategies in minimal time • Determine all aging servers and systems and upgrade the same to latest Operating System versions • Maintain productive business relations and effective communication channels with department coordinator and broadband vendors

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Thoughts, news and support on customer experience success, customer experience improvement, voice of customer, customer experience measurement, customer experience design and customer experience strategy.