Sentences with phrase «voice of one's customers»

We also help vendors harness the authentic voice of their customers across sales and marketing channels.

It's notable that the very first point in Woolworths» results announcement — before the profit numbers, before the sales results — is about the group's customer satisfaction results, known internally as voice of the customer.

Director, voice of customer strategy at American Express, blogger, and one of the more intelligent folks to listen to on Twitter — period.

Maclaren has finally heard the loud voices of their customers saying they want a bigger canopy!

In one of the videos, a voice can be heard talking to a customer service agent, who is not being at all helpful, but who turns out to be the inner voice of the customer himself — despite this, there is constant miscommunication between the two.

Watch for more Tumbleweed voice of the customer surveys!

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Worked with clients to gather voice of the customer feedback to design and build out 1:1 workout plans and group classes

Accomplished, self - starting New Product Development and Quality Assurance engineering manager Over 10 years of experience in medical device development Hands - on experience leading product development cycle from concept selection to commercialization in both New Product Development and Quality Assurance management roles, including voice of customer activities, concept selection, design characterization, verification an...

-- Caleb Elston, co-founder and CEO of Delighted, which uses the Net Promoter System to help companies measure the voice of the customer over time

Failure to respond to the voice of the customer only serves to increase their frustration, ultimately leading to the downfall of a product, brand or business.

«The only right way to run a company — and the most profitable way — is to saturate your company with the voice of the customer,» wrote Richard C. Whiteley, in his groundbreaking business classic The Customer Driven Company.

They send email questionnaires and conduct focus groups to calculate metrics like CSAT (customer satisfaction), NPS (Net Promoter Score — the willingness to recommend a brand to others), and VOC (voice of the customer, derived from surveys and focus groups).

Clawson says it's critical to listen intently to «the voice of the customer.»

But with any «voice of the customer» solution, it is critical to listen to the right customers.

Bringing the voice of your customer into the right business context, at the right time, is the first step in that transformation.

«The way we look at the market is completely focused on the voice of our customers.

They have created «a customer - centric culture where you seek to understand and welcome «the voice of the customer» to the table and where you are defined by the level, quality and breadth of service provided to customers and the experience they have doing business.»

If marketers don't get it right we may end up with another wasted effort like the «voice of the customer» work that was popular a decade ago.

Intuit's community allows the company to do more research faster than ever and ensures the voice of the customer is infused throughout the organization.

She is passionate about the need to follow the voice of the customer and is able to operationalize customer insights to effect product positioning, sales enablement and lead generation programs.

Consistently tapped as one of BtoB Magazine «s top marketers, Button Bell has redesigned how the voice of the customer integrates with research and development, and cultivated a brand story that resonates with businesses around the world and infiltrates every niche within the company.

You can practically hear the «voice of the customer» when they're presenting their concept.

Link directly to the raw (aggregate) data in this 2006 survey of the ways companies are incorporating the voice of the customer into their marketing, their product development, and their management.

For example, Joseph Kurian, Aetna's head of marketing technology and innovation for enterprise marketing, championed the use of «voice of the customer» software to collect user feedback across the company's mobile and web interfaces.

Bazaarvoice's Software as a Service (SaaS) solution enables companies to leverage the voice of its customers by...

As CIO, I am a key member of our Product Council providing direct input on product strategy as a voice of the customer.

«What the data should be is the voice of the customer into the organisation,» said Leahy, who has invested in several e-commerce and software start - ups since retiring from Tesco.

Doug's areas of expertise include business strategy development, market analysis, market research, and «voice of the customer» assessment.

The voice of the customer is broadcasted through many channels back to the supplier.

... It's even more meaningful to us as these awards represent the voice of our customers, who continue to acknowledge the quality of and satisfaction with our vehicles.»

Kia's statement is understandably sweeping: «Ranking number one in the entire industry for initial quality is the result of Kia's decade - long focus on craftsmanship and continuous improvement, and reflects the voice of our customers, which is the ultimate affirmation,» said Michael Sprague, chief operating officer and EVP, Kia Motors America.

«He thoroughly understands the process of bringing the voice of the customer to new product development efforts and will be instrumental in helping Andis meet our innovation goals.»

Your voice and the voices of your customers, can and should be an important consideration in the work of your lawmakers.

«We listen to the voice of our customers and tailor our BWR program to provide the value and perks guests are looking for.

Listening to the voice of its customers, Best Western launched a complete revamp of the BWR program earlier this year to deliver easily redeemable rewards, a new digital membership card for ease and convenience, and unrivalled exceptional discounts, perks and promotions.

The voice of customers is critical in maintaining our high standards and I am pleased to read about the positive feedback you had during your stay with us.

«Listening to the voice of our customers, we understand the type of rewards customers are looking for, and putting money back in their pocket continues to be a favored perk among our loyal guests.

As an outcome of listening to the voice of the customer, Best Western recently launched a complete brand refresh of BWR.

In alignment with Best Western's ongoing commitment to advance its Best Western Rewards ® (BWR ®) program, the company continually focuses on listening to the voice of the customer, and uses guest feedback as a guide to increase the value of the program.

We thrive on the opportunity to tackle new challenges head on, and we do so by identifying the voice of our customers.

«Customer advocacy serves as the voice of the customer, cross-functionally, making it easier for you to do business with us.»

Updates in the interim have centered on «voice of customer» requests from customization of matter intake templates — to creating tools for making the importation of data easier.