Responded to inquiries and provided high -
volume problem resolutions for customers, warehouses and carriers via email and phone.
Not exact matches
Proven ability to manage a high
volume workload in a calm and constructive manner with a solid record of success in trouble shooting and
problem resolution.
Quality Assurance Specialist — The Georgetown Group, Georgetown, Texas — October 2010 - August 2013 • Tracked and recorded
volume of sales for 37 employees in real time • Promoted to trainer after only two years • Analyzed trends and generated bi-weekly reports for company leadership with recommendations for improvement • Identified strengths and weaknesses in employee communication and
problem -
resolution and reported violations to company policy when necessary • Developed and implemented new performance measurement system to streamline analysis process and promote a superior customer service experience • Recognized areas of possible risk and designed innovative solutions to ensure adherence to legal and professional standards
Core Competencies Client Acquisition & Retention • Profit &
Volume Growth •
Problem Resolution Expert Business Development • Sales / Marketing / Advertising • Negotiations • Territory Expansion Communications • Data Analysis • Excel Formulas • Account Management • Customer Service / Support
Core Competencies Business Development • Customer Service • Order Processing • Brand Development • Call Center Service Negotiations • Research / Investigation • Communications • Returns / Credit • Credit Pricing / Promotions
Problem - Solving • Customer Relations • Conflict
Resolution • Profit &
Volume Growth