Then, upon delivery our frustration boiled
over when the vehicle arrived with only 1 key, and was missing the all -
weather floor
mats (part of your required $ 189 charge).
For the 29 incidents with sufficient information available to make an assessment; 23 (79 %) were controlled by the driver either shifting to neutral, turning the engine off, or both; 4 (14 %) were ended by the driver either kicking the pedal free (2) or pulling the
mat away from the pedal (2); and 2 (7 %) were ended by the pedal freeing itself from the
mat with no apparent driver action.None of the drivers who reacted to the incident by shifting to neutral or turning the engine off reported any difficulties with either action.The subject
mats were sold by Ford and Lincoln dealers directly to customers as an optional accessory equipment item or, beginning in November 2007, the
mats were also available as a factory installed accessory if ordered with a new vehicle.Ford estimates that approximately 82,579 affected driver's side all
weather floor
mats were sold worldwide; either
over the counter through Ford dealerships or as original equipment.Owners that purchased the subject all -
weather floor
mats as a factory installed accessory with their new vehicle will be notified to return their all
weather floor
mats to their Ford or Lincoln Dealership in exchange for replacement
mats.Owners of all other potentially affected vehicles will be notified that, if they have an affected Ford driver's side all
weather floor
mat, they should return their
mats to the dealership in exchange for replacement
mats.The VOQs associated with the closing of this investigation are: 10327597, 10332233, 10334211, 10335336, 10339330, 10348772 (and duplicate 10342572), 10372674, 10379562, 10415911, 10426255, 10434107, 10521053, 10554966.