Not exact matches
Followed PDQ Steps program in housekeeping department to train
staff and meet
productivity goals on a
weekly basis.
Implemented highly motivated training materials using contests and games Managed the departmental trainers (coaches) Provided the development and training of all new and existing team - members Invented supplemental training materials to complement the corporate training Designed and presented Hospitality Training presentations for 7 stores in our region Developed and maintained the training budget for Mayfield Heights, Ohio Maintained
weekly schedules for coaching
staff, new team - members, and service department Generated all in store creative and graphic design projects including Recruitment flyers and posters In store training materials and posters Communication and display boards Maintained kitchen labor and
productivity at / above company standards.
Acting Team Manager — Sales Helpdesk (11/2006 — 06/2007) • Manage Sales Support representatives responsible for providing support to internal and external clients • Provide exceptional customer service resulting in client satisfaction, loyalty, and referrals • Manage internal and external client inbound service requests in a timely and effective manner • Provide
staff performance feedback and implement new operational strategies to enhance quality and
productivity • Coach and develop employees» skills through
weekly coaching and monitoring sessions • Ensure that sales support and customer service meet service level agreements and business objectives • Work with other departments to identify new technologies, enhance coordination efforts, and eliminate service issues
Staff Pharmacist, Thrifty and Rite Aid 1998 — 2003 ● Implemented new unit dose and
weekly medicine fill prescription system which resulted in improved practice
productivity and patient adherence.