Sentences with phrase «whether social customer care»

Many brands see something like this and wonder whether social customer care will eventually fade away, as trolls and people who hate brands overwhelm a brand's ability to engage customers in constructive conversations.

Not exact matches

Brands know they have to leverage social media but that media still has to give customers something they care about — whether it's information or entertainment.

Companies will always need to continually improve their customer care processes, including training for social customer service agents; but, realistically, customers will care more about receiving great service when they need it, than whether a Twitter account was successfully trolled by someone that the customer doesn't even know.