When Microsoft announced the «free»
upgrade, many were left wondering
why the Redmond giant would give away licenses to use the new
operating system.
• Act as the first point of contact for customers or users looking for solutions to their information technology problems • Coordinate and schedule information technology support through tickets • Review incoming tickets and determine priorities by figuring out which ones need the most help • Respond to tickets by providing step by step guides or asking for additional information • Communicate with customers to keep them in the loop about service ticket progress • Interview customers directly or over the telephone to acquire details of problems with their computers or peripherals • Assist customers by working out reasons for faults and explaining
why they transpired • Troubleshoot software and hardware issues including license problems, file corruption and component malfunction • Set up new computer
systems and peripherals and
upgrade existing ones • Install and configure
operating systems and monitor and maintain networks and
systems • Set up new user accounts and profiles and handle any corresponding password issues • Resolve incidents with peripherals such as printers, copiers and scanners • Track daily performance of
systems and conduct analysis in order to improve
system performances