If you are a consumer (i.e. an individual acting for purposes which are wholly or mainly outside your trade, business, craft or profession) alternative complaint bodies exist which are competent to deal
with complaints about legal services should both you and the firm wish to use such a scheme.
Alternative complaints resolution bodies also exist and are competent to deal
with complaints about legal services, should both you and our firm wish to use such a scheme at the end of our internal complaints process.
In addition to the Legal Ombudsman, several other complaints bodies exist which are also able to deal
with complaints about legal services - these are: Ombudsman Services, ProMediate, Small Claims Mediation and the European Online Dispute Resolution platform.
In addition to the Legal Ombudsman, alternative complaints bodies exist (Alternative Dispute Resolution (ADR) bodies) which are competent to deal
with complaints about legal services from consumers, should a client and law firm wish to use such a scheme and they are contained in a list held by the Chartered Trading Standards Institute.
Alternative complaints bodies (such as ProMediate) exist which are competent to deal
with complaints about legal services should both you and our firm wish to use such a scheme.
Alternative complaints bodies (such as Ombudsman Services, ProMediate and Small Claims Mediation) exist which are competent to deal
with complaints about legal services should both you and our firm wish to use such a scheme.
Not exact matches
The
Legal Ombudsman has the responsibility for dealing
with complaints from our clients
about the quality of our
service.
The
Legal Ombudsman is a free, impartial and independent
service set up by the Government which deals
with complaints about the
service you have received.
«We strongly supported measures in the
Legal Services Act to establish a new body for dealing
with all consumer
complaints about lawyers that will be wholly separate from all the professional bodies,» he says.
• a widening of the
complaints handling system to deal
with complaints about firms that do not deliver
legal services in isolation but instead offer these alongside other
services.
Regrettably the government has not yet accepted the committee's recommendation that the OLC should have the discretionary power for which the Bar Council had argued, even though such acceptance would not conflict
with its wish to see the OLC remaining the single point of entry for all
complaints about legal services.
Some of the exceptions include: messages sent to a family member or a person whom the sender has a personal relationship
with; responding to an inquiry
about a product or
service; responding to a
complaint about a product or
service; messages between employees; messages between two businesses that have a relationship (i.e., two brokers working cooperatively on a sales transaction); and messages to enforce a
legal right.