As
with debt collection laws, those who violate these laws can be forced to pay you money damages as well as your legal fees.
Debt negotiation companies are familiar
with debt collection laws like the Fair Debt Collection Practices Act (FDCPA).
Not exact matches
8.7.2 We may, in accordance
with applicable
law, forward any
debt in arrears for a reasonable period to an external
collection agency for recovery.
It is best to contact an experienced
debt collection harassment attorney to ensure the
debt collector is complying
with the
law and not violating your rights.
all of the complete documentation that
laws require
debt collection companies to maintain, such as accounting records and the original agreement that you signed
with your original credit card company.
Millions of Americans are pursued by
debt collection companies every year, however, very few are familiar
with their business model, the
laws that regulate them and how best to put a stop to their abusive tactics.
The Fair
Debt Collection Practices Act, the primary federal
law regulating third - party
collection agencies, was enacted in 1977
with the support of ACA to protect consumers from unfair and abusive
collection Practices.
For instance,
debt collectors that violate
debt collection laws,
debt collectors that never send anything in writing or
debt collectors that inflate the amount owed
with added fees and charges.
ICFE DCCS ® Independent Study Guide Table of Contents Consumer Financial Protection Bureau to oversee
debt collectors Collection agencies and junk debt buyers - Mini-Miranda What to do if a debtor is contacted about past debts Sample cease and desist letter Fair Debt Collection Practices Act Summary from the CFPB Debt that is covered Debt Collectors that are covered Debt Collectors that are NOT covered Debt Collection for Active and Veteran Military Personnel Communications connected with debt collection When, where and with who communications is permitted Ceasing Communication with the consumer Communicating with third parties Validation of debts Prohibited Practices: Harassing or abusive Practices False or misleading representations Unfair Practices Multiple debts Legal Actions by debt collectors Furnishing certain deceptive forms Civil liability Defenses CFPB / FTC staff's commentary on the FDCPA Common debt collector violations How to document a collector's abusive behavior What to do if a collector breaks the law How collectors are trained - examples of collector training courses FDCPA Sample Exam from ACA for Collectors How collectors are using Social Medias in collections Dealing with creditors and third party collectors Other factors for a debtor in collection: Credit reports and scores Reviewing credit reports with debtors - Permissible uses Rules about credit decisions and notices Debtor education about credit reports and FICO scores Specialty Report Providers Rules to protect consumers in credit card debt How to read and understand credit reports How to make changes or dispute accuracy Freezing Credit Files FCRA / FACTA Provisions of ID Theft victims How credit scoring works The Credit Card Accountability and Disclosure Act Credit Rules CFPB rules establish strong protections for homeowners facing foreclosure Other Resou
debt collectors
Collection agencies and junk
debt buyers - Mini-Miranda What to do if a debtor is contacted about past debts Sample cease and desist letter Fair Debt Collection Practices Act Summary from the CFPB Debt that is covered Debt Collectors that are covered Debt Collectors that are NOT covered Debt Collection for Active and Veteran Military Personnel Communications connected with debt collection When, where and with who communications is permitted Ceasing Communication with the consumer Communicating with third parties Validation of debts Prohibited Practices: Harassing or abusive Practices False or misleading representations Unfair Practices Multiple debts Legal Actions by debt collectors Furnishing certain deceptive forms Civil liability Defenses CFPB / FTC staff's commentary on the FDCPA Common debt collector violations How to document a collector's abusive behavior What to do if a collector breaks the law How collectors are trained - examples of collector training courses FDCPA Sample Exam from ACA for Collectors How collectors are using Social Medias in collections Dealing with creditors and third party collectors Other factors for a debtor in collection: Credit reports and scores Reviewing credit reports with debtors - Permissible uses Rules about credit decisions and notices Debtor education about credit reports and FICO scores Specialty Report Providers Rules to protect consumers in credit card debt How to read and understand credit reports How to make changes or dispute accuracy Freezing Credit Files FCRA / FACTA Provisions of ID Theft victims How credit scoring works The Credit Card Accountability and Disclosure Act Credit Rules CFPB rules establish strong protections for homeowners facing foreclosure Other Resou
debt buyers - Mini-Miranda What to do if a debtor is contacted about past
debts Sample cease and desist letter Fair
Debt Collection Practices Act Summary from the CFPB Debt that is covered Debt Collectors that are covered Debt Collectors that are NOT covered Debt Collection for Active and Veteran Military Personnel Communications connected with debt collection When, where and with who communications is permitted Ceasing Communication with the consumer Communicating with third parties Validation of debts Prohibited Practices: Harassing or abusive Practices False or misleading representations Unfair Practices Multiple debts Legal Actions by debt collectors Furnishing certain deceptive forms Civil liability Defenses CFPB / FTC staff's commentary on the FDCPA Common debt collector violations How to document a collector's abusive behavior What to do if a collector breaks the law How collectors are trained - examples of collector training courses FDCPA Sample Exam from ACA for Collectors How collectors are using Social Medias in collections Dealing with creditors and third party collectors Other factors for a debtor in collection: Credit reports and scores Reviewing credit reports with debtors - Permissible uses Rules about credit decisions and notices Debtor education about credit reports and FICO scores Specialty Report Providers Rules to protect consumers in credit card debt How to read and understand credit reports How to make changes or dispute accuracy Freezing Credit Files FCRA / FACTA Provisions of ID Theft victims How credit scoring works The Credit Card Accountability and Disclosure Act Credit Rules CFPB rules establish strong protections for homeowners facing foreclosure Other Resou
Debt Collection Practices Act Summary from the CFPB
Debt that is covered Debt Collectors that are covered Debt Collectors that are NOT covered Debt Collection for Active and Veteran Military Personnel Communications connected with debt collection When, where and with who communications is permitted Ceasing Communication with the consumer Communicating with third parties Validation of debts Prohibited Practices: Harassing or abusive Practices False or misleading representations Unfair Practices Multiple debts Legal Actions by debt collectors Furnishing certain deceptive forms Civil liability Defenses CFPB / FTC staff's commentary on the FDCPA Common debt collector violations How to document a collector's abusive behavior What to do if a collector breaks the law How collectors are trained - examples of collector training courses FDCPA Sample Exam from ACA for Collectors How collectors are using Social Medias in collections Dealing with creditors and third party collectors Other factors for a debtor in collection: Credit reports and scores Reviewing credit reports with debtors - Permissible uses Rules about credit decisions and notices Debtor education about credit reports and FICO scores Specialty Report Providers Rules to protect consumers in credit card debt How to read and understand credit reports How to make changes or dispute accuracy Freezing Credit Files FCRA / FACTA Provisions of ID Theft victims How credit scoring works The Credit Card Accountability and Disclosure Act Credit Rules CFPB rules establish strong protections for homeowners facing foreclosure Other Resou
Debt that is covered
Debt Collectors that are covered Debt Collectors that are NOT covered Debt Collection for Active and Veteran Military Personnel Communications connected with debt collection When, where and with who communications is permitted Ceasing Communication with the consumer Communicating with third parties Validation of debts Prohibited Practices: Harassing or abusive Practices False or misleading representations Unfair Practices Multiple debts Legal Actions by debt collectors Furnishing certain deceptive forms Civil liability Defenses CFPB / FTC staff's commentary on the FDCPA Common debt collector violations How to document a collector's abusive behavior What to do if a collector breaks the law How collectors are trained - examples of collector training courses FDCPA Sample Exam from ACA for Collectors How collectors are using Social Medias in collections Dealing with creditors and third party collectors Other factors for a debtor in collection: Credit reports and scores Reviewing credit reports with debtors - Permissible uses Rules about credit decisions and notices Debtor education about credit reports and FICO scores Specialty Report Providers Rules to protect consumers in credit card debt How to read and understand credit reports How to make changes or dispute accuracy Freezing Credit Files FCRA / FACTA Provisions of ID Theft victims How credit scoring works The Credit Card Accountability and Disclosure Act Credit Rules CFPB rules establish strong protections for homeowners facing foreclosure Other Resou
Debt Collectors that are covered
Debt Collectors that are NOT covered Debt Collection for Active and Veteran Military Personnel Communications connected with debt collection When, where and with who communications is permitted Ceasing Communication with the consumer Communicating with third parties Validation of debts Prohibited Practices: Harassing or abusive Practices False or misleading representations Unfair Practices Multiple debts Legal Actions by debt collectors Furnishing certain deceptive forms Civil liability Defenses CFPB / FTC staff's commentary on the FDCPA Common debt collector violations How to document a collector's abusive behavior What to do if a collector breaks the law How collectors are trained - examples of collector training courses FDCPA Sample Exam from ACA for Collectors How collectors are using Social Medias in collections Dealing with creditors and third party collectors Other factors for a debtor in collection: Credit reports and scores Reviewing credit reports with debtors - Permissible uses Rules about credit decisions and notices Debtor education about credit reports and FICO scores Specialty Report Providers Rules to protect consumers in credit card debt How to read and understand credit reports How to make changes or dispute accuracy Freezing Credit Files FCRA / FACTA Provisions of ID Theft victims How credit scoring works The Credit Card Accountability and Disclosure Act Credit Rules CFPB rules establish strong protections for homeowners facing foreclosure Other Resou
Debt Collectors that are NOT covered
Debt Collection for Active and Veteran Military Personnel Communications connected with debt collection When, where and with who communications is permitted Ceasing Communication with the consumer Communicating with third parties Validation of debts Prohibited Practices: Harassing or abusive Practices False or misleading representations Unfair Practices Multiple debts Legal Actions by debt collectors Furnishing certain deceptive forms Civil liability Defenses CFPB / FTC staff's commentary on the FDCPA Common debt collector violations How to document a collector's abusive behavior What to do if a collector breaks the law How collectors are trained - examples of collector training courses FDCPA Sample Exam from ACA for Collectors How collectors are using Social Medias in collections Dealing with creditors and third party collectors Other factors for a debtor in collection: Credit reports and scores Reviewing credit reports with debtors - Permissible uses Rules about credit decisions and notices Debtor education about credit reports and FICO scores Specialty Report Providers Rules to protect consumers in credit card debt How to read and understand credit reports How to make changes or dispute accuracy Freezing Credit Files FCRA / FACTA Provisions of ID Theft victims How credit scoring works The Credit Card Accountability and Disclosure Act Credit Rules CFPB rules establish strong protections for homeowners facing foreclosure Other Resou
Debt Collection for Active and Veteran Military Personnel Communications connected
with debt collection When, where and with who communications is permitted Ceasing Communication with the consumer Communicating with third parties Validation of debts Prohibited Practices: Harassing or abusive Practices False or misleading representations Unfair Practices Multiple debts Legal Actions by debt collectors Furnishing certain deceptive forms Civil liability Defenses CFPB / FTC staff's commentary on the FDCPA Common debt collector violations How to document a collector's abusive behavior What to do if a collector breaks the law How collectors are trained - examples of collector training courses FDCPA Sample Exam from ACA for Collectors How collectors are using Social Medias in collections Dealing with creditors and third party collectors Other factors for a debtor in collection: Credit reports and scores Reviewing credit reports with debtors - Permissible uses Rules about credit decisions and notices Debtor education about credit reports and FICO scores Specialty Report Providers Rules to protect consumers in credit card debt How to read and understand credit reports How to make changes or dispute accuracy Freezing Credit Files FCRA / FACTA Provisions of ID Theft victims How credit scoring works The Credit Card Accountability and Disclosure Act Credit Rules CFPB rules establish strong protections for homeowners facing foreclosure Other Resou
debt collection When, where and
with who communications is permitted Ceasing Communication
with the consumer Communicating
with third parties Validation of
debts Prohibited Practices: Harassing or abusive Practices False or misleading representations Unfair Practices Multiple
debts Legal Actions by
debt collectors Furnishing certain deceptive forms Civil liability Defenses CFPB / FTC staff's commentary on the FDCPA Common debt collector violations How to document a collector's abusive behavior What to do if a collector breaks the law How collectors are trained - examples of collector training courses FDCPA Sample Exam from ACA for Collectors How collectors are using Social Medias in collections Dealing with creditors and third party collectors Other factors for a debtor in collection: Credit reports and scores Reviewing credit reports with debtors - Permissible uses Rules about credit decisions and notices Debtor education about credit reports and FICO scores Specialty Report Providers Rules to protect consumers in credit card debt How to read and understand credit reports How to make changes or dispute accuracy Freezing Credit Files FCRA / FACTA Provisions of ID Theft victims How credit scoring works The Credit Card Accountability and Disclosure Act Credit Rules CFPB rules establish strong protections for homeowners facing foreclosure Other Resou
debt collectors Furnishing certain deceptive forms Civil liability Defenses CFPB / FTC staff's commentary on the FDCPA Common
debt collector violations How to document a collector's abusive behavior What to do if a collector breaks the law How collectors are trained - examples of collector training courses FDCPA Sample Exam from ACA for Collectors How collectors are using Social Medias in collections Dealing with creditors and third party collectors Other factors for a debtor in collection: Credit reports and scores Reviewing credit reports with debtors - Permissible uses Rules about credit decisions and notices Debtor education about credit reports and FICO scores Specialty Report Providers Rules to protect consumers in credit card debt How to read and understand credit reports How to make changes or dispute accuracy Freezing Credit Files FCRA / FACTA Provisions of ID Theft victims How credit scoring works The Credit Card Accountability and Disclosure Act Credit Rules CFPB rules establish strong protections for homeowners facing foreclosure Other Resou
debt collector violations How to document a collector's abusive behavior What to do if a collector breaks the
law How collectors are trained - examples of collector training courses FDCPA Sample Exam from ACA for Collectors How collectors are using Social Medias in
collections Dealing
with creditors and third party collectors Other factors for a debtor in
collection: Credit reports and scores Reviewing credit reports
with debtors - Permissible uses Rules about credit decisions and notices Debtor education about credit reports and FICO scores Specialty Report Providers Rules to protect consumers in credit card
debt How to read and understand credit reports How to make changes or dispute accuracy Freezing Credit Files FCRA / FACTA Provisions of ID Theft victims How credit scoring works The Credit Card Accountability and Disclosure Act Credit Rules CFPB rules establish strong protections for homeowners facing foreclosure Other Resou
debt How to read and understand credit reports How to make changes or dispute accuracy Freezing Credit Files FCRA / FACTA Provisions of ID Theft victims How credit scoring works The Credit Card Accountability and Disclosure Act Credit Rules CFPB rules establish strong protections for homeowners facing foreclosure Other Resources
(1) The following shall be exempt from the Credit Services Organization Act: (a) A person authorized to make loans or extensions of credit under the
laws of this state or the United States who is subject to regulation and supervision by this state or the United States or a lender approved by the United States Secretary of Housing and Urban Development for participation in a mortgage insurance program under the National Housing Act, 12 U.S.C. 1701 et seq.; (b) A bank or savings and loan association whose deposit or accounts are eligible for insurance by the Federal Deposit Insurance Corporation or a subsidiary of such a bank or savings and loan association; (c) A credit union doing business in this state; (d) A nonprofit organization exempt from taxation under section 501 (c)(3) of the Internal Revenue Code; (e) A person licensed as a real estate broker or salesperson under the Nebraska Real Estate License Act acting within the course and scope of that license; (f) A person licensed to practice
law in this state acting within the course and scope of the person's practice as an attorney; (g) A broker - dealer registered
with the Securities and Exchange Commission or the Commodity Futures Trading Commission acting within the course and scope of that regulation; (h) A consumer reporting agency; (i) A person whose primary business is making loans secured by liens on real property; (j) A person, firm, corporation, or association licensed as a
collection agency in this state or a person holding a solicitor's certificate in this state acting within the course and scope of that license or certificate; and (k) A person licensed to engage in the business of
debt management pursuant to sections 69 - 1201 to 69 - 1217.
At Golden Financial Services — our negotiators have experience dealing
with debt collection companies and
debt collection law firms.
Because our experts have extensive knowledge of California Bankruptcy
Law, they are better able to expedite the process
with you and may even be able to present alternatives such as
debt settlement or even
collection defense.
Property that the
law allows you to keep when you are being faced
with collection on an unsecured
debt.
A professional credit repair company complies
with all the applicable
laws such as The Fair Credit Reporting Act (FCRA), The Fair Credit Billing Act (FCBA), The Fair
Debt Collections Practices Act (FDCPA), and other consumer protection statutes.
Laws governing
debt collections, such as the federal Fair Debt Collection Practices Act, afford consumers certain rights with regard to how debt can be collec
debt collections, such as the federal Fair
Debt Collection Practices Act, afford consumers certain rights with regard to how debt can be collec
Debt Collection Practices Act, afford consumers certain rights
with regard to how
debt can be collec
debt can be collected.
Look at this Stunning Statistic illustrating how banks fail to provide these
debt collection companies
with all of the appropriate documentation and records required by federal
law.
The ACCC and ASIC have produced the «
Debt Collection Guideline for Collectors and Creditors» to assist creditors, collectors and debtors to understand their rights and obligations, and to ensure that debt collection activity is consistent with consumer protection l
Debt Collection Guideline for Collectors and Creditors» to assist creditors, collectors and debtors to understand their rights and obligations, and to ensure that
debt collection activity is consistent with consumer protection l
debt collection activity is consistent
with consumer protection
laws.
Dealing
With Debt Collectors: The Fair
Debt Collection Practices Act, otherwise known as the «FDCPA» is the
law created by the U.S. Federal Government that dictates when and how a
collection agent may contact you.
They don't usually invite the
debt collection company to sit down
with them at the bank at the time of the sale, to ensure that all of the documents and information get transferred over accurately and in accordance
with all of the federal
laws.
Golden Financial Services studies
debt collection and credit card
laws, making us your ideal go - to company to assist
with dealing
with any type of unsecured
debts.
And at least the people who come to us in advance, who are not being pressured and stressed out about all the creditor calls, and the
collection agencies, and the
law suits and the garnishments; at least they're being proactive as far as coming up
with a plan to deal
with their
debt.
Filed Under:
Debt Management Tagged With: collection agencies, collection agency, Collection Agent, Collection Practice Act, collections, credit history, debt, Debt Collection Practices Act, Debt Management, debt negotiation, Fair Debt Collection Practices Act, Federal Debt Collection Practices Act, law, Negotiating With Collection Agencies, Personal Finance, Settle, Settle Your
Debt Management Tagged
With:
collection agencies,
collection agency,
Collection Agent,
Collection Practice Act,
collections, credit history,
debt, Debt Collection Practices Act, Debt Management, debt negotiation, Fair Debt Collection Practices Act, Federal Debt Collection Practices Act, law, Negotiating With Collection Agencies, Personal Finance, Settle, Settle Your
debt,
Debt Collection Practices Act, Debt Management, debt negotiation, Fair Debt Collection Practices Act, Federal Debt Collection Practices Act, law, Negotiating With Collection Agencies, Personal Finance, Settle, Settle Your
Debt Collection Practices Act,
Debt Management, debt negotiation, Fair Debt Collection Practices Act, Federal Debt Collection Practices Act, law, Negotiating With Collection Agencies, Personal Finance, Settle, Settle Your
Debt Management,
debt negotiation, Fair Debt Collection Practices Act, Federal Debt Collection Practices Act, law, Negotiating With Collection Agencies, Personal Finance, Settle, Settle Your
debt negotiation, Fair
Debt Collection Practices Act, Federal Debt Collection Practices Act, law, Negotiating With Collection Agencies, Personal Finance, Settle, Settle Your
Debt Collection Practices Act, Federal
Debt Collection Practices Act, law, Negotiating With Collection Agencies, Personal Finance, Settle, Settle Your
Debt Collection Practices Act,
law, Negotiating
With Collection Agencies, Personal Finance, Settle, Settle Your
DebtDebt
Filed Under: Consumer Rights Tagged
With:
collection letter,
debt buyer,
debt collection law firm,
debt collection lawsuit,
debt collector
On a
debt validation program, if you come to us with third - party debt collection accounts, we will usually start by forcing your third - party debt collectors to prove they're abiding by all of the federal laws including the Credit Card Act, Fair Debt Collection Practices Act, Fair Credit Reporting Act, and the Truth in Lending
debt validation program, if you come to us
with third - party
debt collection accounts, we will usually start by forcing your third - party debt collectors to prove they're abiding by all of the federal laws including the Credit Card Act, Fair Debt Collection Practices Act, Fair Credit Reporting Act, and the Truth in Lending
debt collection accounts, we will usually start by forcing your third - party
debt collectors to prove they're abiding by all of the federal laws including the Credit Card Act, Fair Debt Collection Practices Act, Fair Credit Reporting Act, and the Truth in Lending
debt collectors to prove they're abiding by all of the federal
laws including the Credit Card Act, Fair
Debt Collection Practices Act, Fair Credit Reporting Act, and the Truth in Lending
Debt Collection Practices Act, Fair Credit Reporting Act, and the Truth in Lending Act.
Pounding Student Loan Borrowers: The Heavy Cost of the Government's Partnership
with Debt Collection Agencies, a report produced by the National Consumer Law Center's Student Loan Borrower Assistance Project, finds that the U.S. Department of Education heavily favors high pressure student loan collection and debt collector profits to the detriment of millions of financially distressed borrowers seeking h
Debt Collection Agencies, a report produced by the National Consumer
Law Center's Student Loan Borrower Assistance Project, finds that the U.S. Department of Education heavily favors high pressure student loan
collection and
debt collector profits to the detriment of millions of financially distressed borrowers seeking h
debt collector profits to the detriment of millions of financially distressed borrowers seeking help.
Read from the Gamez
Law Firm's
debt relief Blog
with our extensive
collection of blog posts covering
debt issues of all kinds from
debt settlement to bankruptcy, credit repair, wage garnishment,
debt relief tips and more.
The field of student loan
law is relatively new,
with attorneys incorporating not only a knowledge of federal regulations but also
debt collection, credit reporting, and bankruptcy issues.
Jeff Simendinger, who co-founded Simm Associates in 1991
with his father in their Delaware home's dining room, said that while he wasn't aware of Cimochowski's case, everything his company does is in compliance
with applicable
laws and regulations governing
debt collection.
See related: 9 tips for jobseekers
with bad credit, 10 things you must know about credit reports and scores, Video: The basics of
debt settlement, Dealing
with tactics of bad
debt collectors, 5 federal
laws that protect cardholders, Statutes of limitations on credit card
debt across the nation, Tips for dealing wtih
collection agencies, Attention: Terms are changing
We also deal
with intricate
debt collection issues as well as the
law of attachment and execution.
Andy has helped his clients
with problems ranging from family
law to
debt collection to forming corporate entities.
Since filing lawsuits does not deter enough unfair treatment, we also assist small businesses
with employment
law compliance, drafting fair employment agreements, and general business matters, such as breach of contracts and
debt collection.
Prior to joining Parker + Lynch, Ashley worked as a civil litigator
with WV and DC area
law firms, where she focused her practice on consumer finance, creditors» right and
debt collection.
Advances in technology are allowing major institutions to place their outstanding
debt with respected
law firms instead of
collections agencies, so that legal staff can... Read more
Comment: Several comments expressed concern that health plans and health care providers be able to continue using
debt collectors in compliance with the Fair Debt Collections Practices Act and related l
debt collectors in compliance
with the Fair
Debt Collections Practices Act and related l
Debt Collections Practices Act and related
laws.
¥ Vast experience
with various financial and
debt collection procedures ¥ Strong knowledge of state and federal
debt collection laws and regulations ¥ Ability to deal
with staffing issues in a timely manner ¥ Solid understanding of MS Word Excel and related software applications ¥ Ability to make sound decisions in fast - paced environments ¥ Ability to monitor
collection calls to ensure adherence to industry guidelines ¥ Excellent conflict resolution and organizational skills
Practiced federal and state
laws dealing
with debt collection.
Knowledgeable
with the Fair
Debt Collections Practice Act and other
laws associated
with the
collection industry.
Professional Experience ABC
Debt Relief (City, ST) 12/2006 — 11/2011 Client Service Manager • Responsible for overseeing daily operations of a 35 Account Manager call center ensuring effective operations • Recruit and train new sales and customer service employees in industry best practices and company policies • Strictly enforce compliance with all applicable laws, industry regulations, and corporate protocols • Provide exceptional customer service and professional guidance in the area of debt management, credit, and bankruptcy • Maintain detailed monthly reports for management concerning budgets, monthly projections, and quarterly goals • Responsible for performance appraisals, deficiency warnings, and conflict resolution for employees • Review and manage all BBB and Attorney General complaints determining appropriate next steps • Monitor department productivity with inbound and outbound calls providing feedback to team leads and supervisors • Author and lead presentations at meetings for clients, employees, and senior management • Train team leads and supervisors in laws governing credit reporting and debt settlement such as (FDCPA) Fair Debt Collections Practices Act and the (FCRA) Fair Credit Reporting Act and (FTC) Federal Trade Commission regulations • Set and strictly enforce budget for the payroll of both salaried and hourly employees • Responsible for final approvals for payment refunds issued to the client • Assist with Debt Tracker and the Debt Manager and negotiate with creditors to reduce cl
Debt Relief (City, ST) 12/2006 — 11/2011 Client Service Manager • Responsible for overseeing daily operations of a 35 Account Manager call center ensuring effective operations • Recruit and train new sales and customer service employees in industry best practices and company policies • Strictly enforce compliance
with all applicable
laws, industry regulations, and corporate protocols • Provide exceptional customer service and professional guidance in the area of
debt management, credit, and bankruptcy • Maintain detailed monthly reports for management concerning budgets, monthly projections, and quarterly goals • Responsible for performance appraisals, deficiency warnings, and conflict resolution for employees • Review and manage all BBB and Attorney General complaints determining appropriate next steps • Monitor department productivity with inbound and outbound calls providing feedback to team leads and supervisors • Author and lead presentations at meetings for clients, employees, and senior management • Train team leads and supervisors in laws governing credit reporting and debt settlement such as (FDCPA) Fair Debt Collections Practices Act and the (FCRA) Fair Credit Reporting Act and (FTC) Federal Trade Commission regulations • Set and strictly enforce budget for the payroll of both salaried and hourly employees • Responsible for final approvals for payment refunds issued to the client • Assist with Debt Tracker and the Debt Manager and negotiate with creditors to reduce cl
debt management, credit, and bankruptcy • Maintain detailed monthly reports for management concerning budgets, monthly projections, and quarterly goals • Responsible for performance appraisals, deficiency warnings, and conflict resolution for employees • Review and manage all BBB and Attorney General complaints determining appropriate next steps • Monitor department productivity
with inbound and outbound calls providing feedback to team leads and supervisors • Author and lead presentations at meetings for clients, employees, and senior management • Train team leads and supervisors in
laws governing credit reporting and
debt settlement such as (FDCPA) Fair Debt Collections Practices Act and the (FCRA) Fair Credit Reporting Act and (FTC) Federal Trade Commission regulations • Set and strictly enforce budget for the payroll of both salaried and hourly employees • Responsible for final approvals for payment refunds issued to the client • Assist with Debt Tracker and the Debt Manager and negotiate with creditors to reduce cl
debt settlement such as (FDCPA) Fair
Debt Collections Practices Act and the (FCRA) Fair Credit Reporting Act and (FTC) Federal Trade Commission regulations • Set and strictly enforce budget for the payroll of both salaried and hourly employees • Responsible for final approvals for payment refunds issued to the client • Assist with Debt Tracker and the Debt Manager and negotiate with creditors to reduce cl
Debt Collections Practices Act and the (FCRA) Fair Credit Reporting Act and (FTC) Federal Trade Commission regulations • Set and strictly enforce budget for the payroll of both salaried and hourly employees • Responsible for final approvals for payment refunds issued to the client • Assist
with Debt Tracker and the Debt Manager and negotiate with creditors to reduce cl
Debt Tracker and the
Debt Manager and negotiate with creditors to reduce cl
Debt Manager and negotiate
with creditors to reduce client
The
Law Firm had no relationship
with a
collection service, and the only time the
Law Firm became involved in
debt collection was as a service to its real estate clients.