I am a customer service specialist who continually maintains a positive attitude when providing excellent customer service
with demanding customers.
Ambitious Store Manager who continually maintains a positive attitude while interacting
with demanding customers.
The kind that can hit numbers, close tough deals
with demanding customers, and compete effectively against the most cutthroat of their peers.
Create Resume Brenda Hawkins 100 Main Street, Cityplace, CA, 91019 (C)(555) 322-7337
[email protected] Professional Summary Ambitious Store Manager who continually maintains a positive attitude while interacting
with demanding customers.
Demonstrated success in maintaining composure and a positive attitude while dealing
with demanding customers.
The interviewer wants you to provide an example of how you dealt
with a demanding customer in the past.
Not exact matches
More important, in a market
with limited overall
demand new would - be players may not find enough
customers to scale up to a size where they can compete effectively.
Important factors that could cause actual results to differ materially from those reflected in such forward - looking statements and that should be considered in evaluating our outlook include, but are not limited to, the following: 1) our ability to continue to grow our business and execute our growth strategy, including the timing, execution, and profitability of new and maturing programs; 2) our ability to perform our obligations under our new and maturing commercial, business aircraft, and military development programs, and the related recurring production; 3) our ability to accurately estimate and manage performance, cost, and revenue under our contracts, including our ability to achieve certain cost reductions
with respect to the B787 program; 4) margin pressures and the potential for additional forward losses on new and maturing programs; 5) our ability to accommodate, and the cost of accommodating, announced increases in the build rates of certain aircraft; 6) the effect on aircraft
demand and build rates of changing
customer preferences for business aircraft, including the effect of global economic conditions on the business aircraft market and expanding conflicts or political unrest in the Middle East or Asia; 7)
customer cancellations or deferrals as a result of global economic uncertainty or otherwise; 8) the effect of economic conditions in the industries and markets in which we operate in the U.S. and globally and any changes therein, including fluctuations in foreign currency exchange rates; 9) the success and timely execution of key milestones such as the receipt of necessary regulatory approvals, including our ability to obtain in a timely fashion any required regulatory or other third party approvals for the consummation of our announced acquisition of Asco, and
customer adherence to their announced schedules; 10) our ability to successfully negotiate, or re-negotiate, future pricing under our supply agreements
with Boeing and our other
customers; 11) our ability to enter into profitable supply arrangements
with additional
customers; 12) the ability of all parties to satisfy their performance requirements under existing supply contracts
with our two major
customers, Boeing and Airbus, and other
customers, and the risk of nonpayment by such
customers; 13) any adverse impact on Boeing's and Airbus» production of aircraft resulting from cancellations, deferrals, or reduced orders by their
customers or from labor disputes, domestic or international hostilities, or acts of terrorism; 14) any adverse impact on the
demand for air travel or our operations from the outbreak of diseases or epidemic or pandemic outbreaks; 15) our ability to avoid or recover from cyber-based or other security attacks, information technology failures, or other disruptions; 16) returns on pension plan assets and the impact of future discount rate changes on pension obligations; 17) our ability to borrow additional funds or refinance debt, including our ability to obtain the debt to finance the purchase price for our announced acquisition of Asco on favorable terms or at all; 18) competition from commercial aerospace original equipment manufacturers and other aerostructures suppliers; 19) the effect of governmental laws, such as U.S. export control laws and U.S. and foreign anti-bribery laws such as the Foreign Corrupt Practices Act and the United Kingdom Bribery Act, and environmental laws and agency regulations, both in the U.S. and abroad; 20) the effect of changes in tax law, such as the effect of The Tax Cuts and Jobs Act (the «TCJA») that was enacted on December 22, 2017, and changes to the interpretations of or guidance related thereto, and the Company's ability to accurately calculate and estimate the effect of such changes; 21) any reduction in our credit ratings; 22) our dependence on our suppliers, as well as the cost and availability of raw materials and purchased components; 23) our ability to recruit and retain a critical mass of highly - skilled employees and our relationships
with the unions representing many of our employees; 24) spending by the U.S. and other governments on defense; 25) the possibility that our cash flows and our credit facility may not be adequate for our additional capital needs or for payment of interest on, and principal of, our indebtedness; 26) our exposure under our revolving credit facility to higher interest payments should interest rates increase substantially; 27) the effectiveness of any interest rate hedging programs; 28) the effectiveness of our internal control over financial reporting; 29) the outcome or impact of ongoing or future litigation, claims, and regulatory actions; 30) exposure to potential product liability and warranty claims; 31) our ability to effectively assess, manage and integrate acquisitions that we pursue, including our ability to successfully integrate the Asco business and generate synergies and other cost savings; 32) our ability to consummate our announced acquisition of Asco in a timely matter while avoiding any unexpected costs, charges, expenses, adverse changes to business relationships and other business disruptions for ourselves and Asco as a result of the acquisition; 33) our ability to continue selling certain receivables through our supplier financing program; 34) the risks of doing business internationally, including fluctuations in foreign current exchange rates, impositions of tariffs or embargoes, compliance
with foreign laws, and domestic and foreign government policies; and 35) our ability to complete the proposed accelerated stock repurchase plan, among other things.
Harley, which commands about half of the U.S. big - bike market, has seen its U.S. market share erode in recent years as it grapples
with an ageing
customer base, weak
demand from younger buyers and discounts offered by rivals.
Coinbase has been moving in recent months to improve its
customer service after admitting that it has struggled to keep pace
with the
demand for its cryptocurrency offerings.
Voice assistants, same - day delivery and on -
demand content will mean that both B2C and B2B marketers must find innovative new ways to delight prospects and
customers with nearly instant service.
And if you spend a week building a relationship
with a new
customer, it can be a little awkward to suddenly turn around and
demand they pay an overdue invoice.
Goldin says Next Millennium can't keep up
with demand from
customers like Exo, one of the biggest cricket bar manufacturers.
The startup is tiny right now,
with only seven employees, but the founders have attracted a number of institutional and angel investors to help fund expansion in the face of
demand from new
customers.
This tech - driven
customer - service focus plays especially well
with Millennials, says Velez, making it a critical recruiting tool in a sector where labor
demand currently outstrips supply.
Next comes testing your model and your prototype
with your
customers, and finally, adapting to market
demands or pivot whenever necessary.
It started
with customers asking about the labour and environmental conditions in the locations JQI sources from — not only are there regulations to honour, but consumers are increasingly
demanding that food brands treat workers fairly and, in the case of produce, not use pesticides excessively.
Established businesses say startups are better at predicting
customer demands because they are younger and more obsessed
with data.
Just as directors don't want to work
with demanding divas on - set,
customers don't want to work
with companies that are not understanding, irresponsible or otherwise difficult.
Search data is a solid barometer for understanding market
demand and how to connect
with your potential
customers using their language.
Companies in the $ 10 million to $ 50 million range are important links in supply chains,
with smaller vendors feeding into them and large
customers making
demands on them.
From discovery to booking to job reminders to payment, the entire flow of purchasing services has been streamlined
with technology built by on -
demand platforms to make the average homeowner have a warm and fuzzy
customer experience.
The company's first - quarter results were hit by higher costs due to disruptions
with its suppliers even as it races to meet record
demand from top
customer Boeing Co..
The draw for consumers to book directly
with these on -
demand platforms is not the allure of «finding the right professional», but more so the convenient, Uber - like
customer experience.
Such risks, uncertainties and other factors include, without limitation: (1) the effect of economic conditions in the industries and markets in which United Technologies and Rockwell Collins operate in the U.S. and globally and any changes therein, including financial market conditions, fluctuations in commodity prices, interest rates and foreign currency exchange rates, levels of end market
demand in construction and in both the commercial and defense segments of the aerospace industry, levels of air travel, financial condition of commercial airlines, the impact of weather conditions and natural disasters and the financial condition of our
customers and suppliers; (2) challenges in the development, production, delivery, support, performance and realization of the anticipated benefits of advanced technologies and new products and services; (3) the scope, nature, impact or timing of acquisition and divestiture or restructuring activity, including the pending acquisition of Rockwell Collins, including among other things integration of acquired businesses into United Technologies» existing businesses and realization of synergies and opportunities for growth and innovation; (4) future timing and levels of indebtedness, including indebtedness expected to be incurred by United Technologies in connection
with the pending Rockwell Collins acquisition, and capital spending and research and development spending, including in connection
with the pending Rockwell Collins acquisition; (5) future availability of credit and factors that may affect such availability, including credit market conditions and our capital structure; (6) the timing and scope of future repurchases of United Technologies» common stock, which may be suspended at any time due to various factors, including market conditions and the level of other investing activities and uses of cash, including in connection
with the proposed acquisition of Rockwell; (7) delays and disruption in delivery of materials and services from suppliers; (8) company and
customer - directed cost reduction efforts and restructuring costs and savings and other consequences thereof; (9) new business and investment opportunities; (10) our ability to realize the intended benefits of organizational changes; (11) the anticipated benefits of diversification and balance of operations across product lines, regions and industries; (12) the outcome of legal proceedings, investigations and other contingencies; (13) pension plan assumptions and future contributions; (14) the impact of the negotiation of collective bargaining agreements and labor disputes; (15) the effect of changes in political conditions in the U.S. and other countries in which United Technologies and Rockwell Collins operate, including the effect of changes in U.S. trade policies or the U.K.'s pending withdrawal from the EU, on general market conditions, global trade policies and currency exchange rates in the near term and beyond; (16) the effect of changes in tax (including U.S. tax reform enacted on December 22, 2017, which is commonly referred to as the Tax Cuts and Jobs Act of 2017), environmental, regulatory (including among other things import / export) and other laws and regulations in the U.S. and other countries in which United Technologies and Rockwell Collins operate; (17) the ability of United Technologies and Rockwell Collins to receive the required regulatory approvals (and the risk that such approvals may result in the imposition of conditions that could adversely affect the combined company or the expected benefits of the merger) and to satisfy the other conditions to the closing of the pending acquisition on a timely basis or at all; (18) the occurrence of events that may give rise to a right of one or both of United Technologies or Rockwell Collins to terminate the merger agreement, including in circumstances that might require Rockwell Collins to pay a termination fee of $ 695 million to United Technologies or $ 50 million of expense reimbursement; (19) negative effects of the announcement or the completion of the merger on the market price of United Technologies» and / or Rockwell Collins» common stock and / or on their respective financial performance; (20) risks related to Rockwell Collins and United Technologies being restricted in their operation of their businesses while the merger agreement is in effect; (21) risks relating to the value of the United Technologies» shares to be issued in connection
with the pending Rockwell acquisition, significant merger costs and / or unknown liabilities; (22) risks associated
with third party contracts containing consent and / or other provisions that may be triggered by the Rockwell merger agreement; (23) risks associated
with merger - related litigation or appraisal proceedings; and (24) the ability of United Technologies and Rockwell Collins, or the combined company, to retain and hire key personnel.
«Although there was clearly
demand for the un-activated iPhone X, selling it that way cost more money, causing some confusion
with our
customers and noise in the media,» a Best Buy spokeswoman told Bloomberg.
There are, of course, some fairly obvious reasons why a coffee chain might want to offer a larger cup size, starting
with customer demand.
With new capabilities, the company hoped to improve its
demand forecasting — specifically by narrowing the focus from warehouses down to individual
customers to better predict how much of which products was needed on any given day at any particular store or vending machine.
Use quantitative
customer surveys, gauge
demand across product lines and validate new ideas
with your audience.
Blue Apron deftly combines the themes of subscription, trust, and on -
demand service to deliver to its
customers a recipe
with ingredients that are perfectly measured and ready for cooking.
If a
customer with deep pockets wants to pay you every three months but your suppliers
demand payment every 30 days, you need to be sure your business is ready.
The
customers have responded
with great enthusiasm as enhanced video and mobile services are being
demanded by both consumers and enterprises at an ever accelerating pace.»
Another is that your business is beginning to set up deals
with suppliers,
customers or both that
demand financial structuring outside the realm of common sense.
Firms directly tied to the energy sector expected further declines in their sales volumes, and companies that sell to energy - related
customers suffer along
with them as they adjust to an environment of weak
demand.
Hopefully,
with that combination, your salespeople will also be able to deal
with the everyday apparel pressures of
customer personalities and
demands that require a thoughtful combination of tact, persuasiveness and a sense of humor.
Actual results, including
with respect to our targets and prospects, could differ materially due to a number of factors, including the risk that we may not obtain sufficient orders to achieve our targeted revenues; price competition in key markets; the risk that we or our channel partners are not able to develop and expand
customer bases and accurately anticipate
demand from end
customers, which can result in increased inventory and reduced orders as we experience wide fluctuations in supply and
demand; the risk that our commercial Lighting Products results will continue to suffer if new issues arise regarding issues related to product quality for this business; the risk that we may experience production difficulties that preclude us from shipping sufficient quantities to meet
customer orders or that result in higher production costs and lower margins; our ability to lower costs; the risk that our results will suffer if we are unable to balance fluctuations in
customer demand and capacity, including bringing on additional capacity on a timely basis to meet
customer demand; the risk that longer manufacturing lead times may cause
customers to fulfill their orders
with a competitor's products instead; the risk that the economic and political uncertainty caused by the proposed tariffs by the United States on Chinese goods, and any corresponding Chinese tariffs in response, may negatively impact
demand for our products; product mix; risks associated
with the ramp - up of production of our new products, and our entry into new business channels different from those in which we have historically operated; the risk that
customers do not maintain their favorable perception of our brand and products, resulting in lower
demand for our products; the risk that our products fail to perform or fail to meet
customer requirements or expectations, resulting in significant additional costs, including costs associated
with warranty returns or the potential recall of our products; ongoing uncertainty in global economic conditions, infrastructure development or
customer demand that could negatively affect product
demand, collectability of receivables and other related matters as consumers and businesses may defer purchases or payments, or default on payments; risks resulting from the concentration of our business among few
customers, including the risk that
customers may reduce or cancel orders or fail to honor purchase commitments; the risk that we are not able to enter into acceptable contractual arrangements
with the significant
customers of the acquired Infineon RF Power business or otherwise not fully realize anticipated benefits of the transaction; the risk that retail
customers may alter promotional pricing, increase promotion of a competitor's products over our products or reduce their inventory levels, all of which could negatively affect product
demand; the risk that our investments may experience periods of significant stock price volatility causing us to recognize fair value losses on our investment; the risk posed by managing an increasingly complex supply chain that has the ability to supply a sufficient quantity of raw materials, subsystems and finished products
with the required specifications and quality; the risk we may be required to record a significant charge to earnings if our goodwill or amortizable assets become impaired; risks relating to confidential information theft or misuse, including through cyber-attacks or cyber intrusion; our ability to complete development and commercialization of products under development, such as our pipeline of Wolfspeed products, improved LED chips, LED components, and LED lighting products risks related to our multi-year warranty periods for LED lighting products; risks associated
with acquisitions, divestitures, joint ventures or investments generally; the rapid development of new technology and competing products that may impair
demand or render our products obsolete; the potential lack of
customer acceptance for our products; risks associated
with ongoing litigation; and other factors discussed in our filings
with the Securities and Exchange Commission (SEC), including our report on Form 10 - K for the fiscal year ended June 25, 2017, and subsequent reports filed
with the SEC.
Takeaway — Training your team to deal
with demanding clients reduces employee stress and yields higher - profit
customers.
Meanwhile, the IRS remains embroiled in a closely - watched court fight
with Coinbase over its
demand for the agency to turn over its
customer records.
Only 5 percent of the survey respondents linked
with this type of company persona strongly agreed that their organizations deploys newer technologies ahead of
customers»
demand for their use.
«You want to invest in an area that you would always have increasing
demand [and] loyal
customers and not have to sell them everyday of the week
with something new,» he said.»
Scenario: You're working
with a prospect to craft a deal and suddenly the
customer demands something that makes no business sense, like: «We'll need you to stop doing business
with our competitors if you're doing business
with us.»
Plus, he adds, by asking for payment on only the oldest invoice, you are subtly currying goodwill
with the
customer, who'll appreciate your leniency in not
demanding the entire debt.
Among the factors that could cause actual results to differ materially are the following: (1) worldwide economic, political, and capital markets conditions and other factors beyond the Company's control, including natural and other disasters or climate change affecting the operations of the Company or its
customers and suppliers; (2) the Company's credit ratings and its cost of capital; (3) competitive conditions and
customer preferences; (4) foreign currency exchange rates and fluctuations in those rates; (5) the timing and market acceptance of new product offerings; (6) the availability and cost of purchased components, compounds, raw materials and energy (including oil and natural gas and their derivatives) due to shortages, increased
demand or supply interruptions (including those caused by natural and other disasters and other events); (7) the impact of acquisitions, strategic alliances, divestitures, and other unusual events resulting from portfolio management actions and other evolving business strategies, and possible organizational restructuring; (8) generating fewer productivity improvements than estimated; (9) unanticipated problems or delays
with the phased implementation of a global enterprise resource planning (ERP) system, or security breaches and other disruptions to the Company's information technology infrastructure; (10) financial market risks that may affect the Company's funding obligations under defined benefit pension and postretirement plans; and (11) legal proceedings, including significant developments that could occur in the legal and regulatory proceedings described in the Company's Annual Report on Form 10 - K for the year ended Dec. 31, 2017, and any subsequent quarterly reports on Form 10 - Q (the «Reports»).
When Valentine's Day deliveries turned into a nightmare for on -
demand flower company UrbanStems, a personal touch helped mend relations
with unhappy
customers.
The company is fighting to win back
customers, particularly in the United States, after failing to keep up
with diners» increasing
demand for healthier, fresher food.
Thanks to the Internet and social media, today's
customers, armed
with websites, blogs and peer - to - peer recommendations, are more knowledgeable and
demanding than their counterparts at any time in history.
But how do you balance satisfying
demanding customers with maximizing cost - effective resources?
Statistics and surveys show that
customer experience is the main source of competition among businesses these days and
customers are more
demanding than ever when it comes to their experience
with a company.
These risks include, in no particular order, the following: the trends toward more high - definition, on -
demand and anytime, anywhere video will not continue to develop at its current pace or will expire; the possibility that our products will not generate sales that are commensurate
with our expectations or that our cost of revenue or operating expenses may exceed our expectations; the mix of products and services sold in various geographies and the effect it has on gross margins; delays or decreases in capital spending in the cable, satellite, telco, broadcast and media industries;
customer concentration and consolidation; the impact of general economic conditions on our sales and operations; our ability to develop new and enhanced products in a timely manner and market acceptance of our new or existing products; losses of one or more key
customers; risks associated
with our international operations; exchange rate fluctuations of the currencies in which we conduct business; risks associated
with our CableOS ™ and VOS ™ product solutions; dependence on market acceptance of various types of broadband services, on the adoption of new broadband technologies and on broadband industry trends; inventory management; the lack of timely availability of parts or raw materials necessary to produce our products; the impact of increases in the prices of raw materials and oil; the effect of competition, on both revenue and gross margins; difficulties associated
with rapid technological changes in our markets; risks associated
with unpredictable sales cycles; our dependence on contract manufacturers and sole or limited source suppliers; and the effect on our business of natural disasters.
Stress, as defined by the Jobs Rated methodology, is determined by 11 factors: travel, deadlines, working in the public eye, competitiveness, physical
demands, environmental conditions, hazards encountered, the life of oneself or others at risk, meeting and interacting
with customers and / or the public, and the potential for job growth.