Sentences with phrase «with escalated customer issues»

Not exact matches

Repeatedly, I am told «we have to escalate» and repeatedly, I am back on the phone with some useless customer service rep who is asking me to explain the issue!!

After being on the phone with B&N for TOO LONG, and escalated within the call center, I was eventually informed that there is a known issue reported by other customers and being escalated to upper management.

Assist with resolution of escalated customer issue, including researching and partnering with internal lines of business.

Serve as last line of customer service, handling escalated issues with guests, clients, vendors or other contractors.

Some Help Desk Support employees can also be reached online, and their main responsibilities include identifying customer issues, selecting the resources needed to correct the problem, updating customer data, recording interactions with customers, applying help desk procedures, reporting to managers, referring escalated customer issues to team leads, and preparing reports.

This job is suitable for someone who can communicate efficiently with all sorts of people and doesn't shy away from solving escalated customer issues.

Resolved escalated customer's issues by communicating and working closely with internal business partners

CSA for insurance company at which I responded on daily basis to all incoming phone calls, emails faxes and voice mails that came into the customer service department; responsible for resolving issues regarding: claims information, payment information, eligibility, policy information, and any other problems or questions they may have; maintained a daily record in stats and quality with an emphasis on accuracy and timeliness; resolved escalated customer issues through peer counseling and coaching.

Contribute to building and maintaining knowledge - base, ensure problems are properly recorded, recognize urgent issues and escalate accordingly; analyze customer satisfaction reports and make recommendations for measuring and improving service; liaison with Tier 2 and Tier 3 Development teams to provide input on system - related issues impacting clients and customers

Troubleshot and resolved device, billing, mobile broadband and account issues escalated from customer support and other departments with a 100 % success rate.

• Answered telephone calls and provided required information by remaining within company protocols • Assisted customers and visitors in locating offices and / or personnel by directing or escorting them • Oversaw the cleanliness of waiting and front desk areas • Managed customers» complaints according to company policies and ensured that any escalating issues are communicated to the manager • Created and maintained liaison with vendors and suppliers to ensure prompt delivery of office supplies and equipment

Oversaw financial record keeping, and consulted daily with customers to address concerns, resolve problems, and escalate issues to appropriate management level

Please apply directly to this positing Responsibilities • Provide level 1st & 2nd level technical assistance in analyzing, diagnosing, replicating and troubleshooting customers reported issues to resolution on Microsoft Windows 7 OS • Manage assigned support incidents and maintain up - to - date status in the Numara Ticketing Systems Console - Escalate unresolved issues that require more in - depth knowledge to engineering in a timely manner • Teach new employees on basic computer, Wi - Fi, and cell phone features & functionality • Create reproducible test cases, when necessary, for customer reported issues - Report and submit product defects in the bug tracking system - Create new knowledgebase articles and keep them up - to - date - Provide after business hour support on a rotation basis • Image and configure new PC equipment for deployment (MS MDT, SCCM, Numara) • Keep Technical Support equipment organized and readily available for deployment • Deploy hardware and software to employees Qualifications • Bachelor's degree in Computer Science or related field of studies • Comfortable teaching large groups • Knowledge of Dell Laptops and repair • Strong analytical, troubleshooting, and problem solving skills • Extensive Windows 7 knowledge • Databases, preferably, SQL Server • Read and understand log and config files • Support, QA, training or field experience with enterprise software, preferably monitoring and / or performance suites, or system administration experience • Experience creating documentation, procedures, and knowledge base entries • Excellent written and verbal communication skills required • Excellent customer service skills required Please apply directly to this positing.

Needs a diploma, fluent in English / Spanish and experience with internet based programs and applications.Answer inbound calls, research and resolve custom service problems and issues and escalate customer concerns.Travel.

Communicated with more than 60 clients throughout two years of answering customer service calls and interacting with the callers to clarify their needs and issues (which I either directly handled or escalated to the appropriate manager).

Work with Sales Force, and Install Products, Troubleshoot, Escalate, and resolve customer issues.

Should the occasional escalated issue arise, I remain calm and courteous while resolving the customer's concern in accordance with Rain City Market policy.

Bridge Help, Bowbells, ND 11/2004 — 8/2011 Help Desk Agent • Responded to incoming calls for information and assistance by following a standard script • Walked customers through installation procedures and troubleshot their problems over the telephone • Created tickets for escalated issues, and ensured that they were followed up on in a consistent manner • Provided customers with information on available upgrades and ensured that they were kept updates about technical specifications • Assisted walk - in customers with their problems, including handling installations and upgrades, and software and hardware configurations

Will identify / escalate issues with customer dissatisfaction.

Job SummaryThe Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional «Judgement Free» member experience as well as a financially successful club.Essential Duties and ResponsibilitiesAssist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.Assist with Staff Management and provide backup support to Club Manager as needed.Assist in scheduling and supervising staff.Member service oversight - Ensuring staff is providing a superior customer experience at all times.Assist in resolving or escalating employee issues or concerns.Involved in all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.New member sign - up.

• Confer with customers to determine problems with their vehicles and take notes • Examine vehicles to determine issues by inspecting and test driving them • Answer telephone calls and emails to respond to customers» queries regarding facilities and services • Determine is technical solutions can be resolved over the telephone and escalate bigger problems to foremen or services managers • Figure out vehicular problems and make a list of issues so that cost estimation can be expedited

• Recorded customer interactions in call center's ticketing system, and escalated issues that could not be immediately resolved with second - tier technical support.

This includes but is not limited to: Monitor the Customer Services Inbox and taking incoming call in regards to problems and defects Receive and log the results of all telephone calls and emails from Customers Ensure the preparation and issue of the weekly defects report Liaise with all relevant staff required and plan accordingly to get defects fixed Extensive diary management and planning Route planning and logistics Provide feedback to the technical department in relation to defective materials etc Ensure the correct allocation of work to the contractors to fix issues that have arisen Balance and co-ordinate schedules Maintain reasonable timescales for customers for any remediation works, and ensure that customers are kept informed throughout any process Follow the complaints and escalated complaints procedure What you'll need to succeed This is an exciting opportunity for a professional with great interpersonal, communication and relationship skills who can meet and exceed customers» expectations and help them with every step of theirCustomers Ensure the preparation and issue of the weekly defects report Liaise with all relevant staff required and plan accordingly to get defects fixed Extensive diary management and planning Route planning and logistics Provide feedback to the technical department in relation to defective materials etc Ensure the correct allocation of work to the contractors to fix issues that have arisen Balance and co-ordinate schedules Maintain reasonable timescales for customers for any remediation works, and ensure that customers are kept informed throughout any process Follow the complaints and escalated complaints procedure What you'll need to succeed This is an exciting opportunity for a professional with great interpersonal, communication and relationship skills who can meet and exceed customers» expectations and help them with every step of theircustomers for any remediation works, and ensure that customers are kept informed throughout any process Follow the complaints and escalated complaints procedure What you'll need to succeed This is an exciting opportunity for a professional with great interpersonal, communication and relationship skills who can meet and exceed customers» expectations and help them with every step of theircustomers are kept informed throughout any process Follow the complaints and escalated complaints procedure What you'll need to succeed This is an exciting opportunity for a professional with great interpersonal, communication and relationship skills who can meet and exceed customers» expectations and help them with every step of theircustomers» expectations and help them with every step of their journey.

Experience with escalated customer service issue resolution; experience with following triage protocol a plus

• Proficient in providing leadership regarding escalated issues and work with functional areas to resolve customers» complaints and problems.

Ensures customer satisfaction in coordination with relationship managers Resolves escalated customer issues... History Service Specialist 12/2007 to Current Pearson VUE — Bala Cynwyd, PA Ensures that service and... projects related to new product development or service improvements.

Troubleshooted and resolved web application issues escalated from customer support and other departments with a 100 % success rate.

Familiar with DIACAP process, Information Assurance policies, procedures and ensuring customer issues were quickly resolved or escalated to the appropriate level of support.

• Processed incoming calls and ensured appropriate customer issues were escalated using established procedure with quick resolution using chat, e-mail, message boards, phone, etc. • Provided phone support regarding inquiries concerning pain clinic care from referring Physicians, patients, or patient's representatives and diligently worked to convert prospects into patients.

Innovative Customer Service support to customers with escalated issues, earning a solid reputation for productivity, process improvement, complex problem resolution, and profession...

To maintain strong customer relationships, I resolved highly complex / escalated issues at any given time with immediate deadlines.

Project Manager / Compliance Officer — Duties & Responsibilities Oversee daily operational aspects of a fast paced, high intensity financial institution Recruit, train, and direct staffs ensuring they understand the brand and adhere to company policies and procedures Manage compliance with regulatory authorities including the SEC, NYSE, and NASD Analyze financial information and present reports to external regulators and internal management Determine compliance issue severity and escalate to senior compliance officer as needed Conduct internal compliance investigations coordinating efforts between various support services Track and maintain detailed records of all compliance inquiries Direct and contribute to special company projects as needed Responsible for the «I Have a Dream Summer Intern Program» ensuring effective talent recruitment Utilize technical expertise while serving as liaison to technology department Assist with database and hardware management, software training, and computer troubleshooting Aid accounting with budgets, accounts payable / receivable, invoice payment, and vendor negotiations Interact with Board of Directors, Chief Executive Officer, and other key figures on a daily basis Partner with various company lines to assess client interests, market trends, and potential sales opportunities Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Provide administrative support including travel arrangements, scheduling, data entry, and other tasks as needed Represent company brand with poise, integrity, and positivity

Professional Duties & Responsibilities Managed all aspects of branch location including personnel and daily operations Oversaw employee hiring, training, performance reviews, compensation, and termination Interfaced with business, insurance, and investment partners to provide holistic client service Analyzed local, niche, and national markets to identify potential sales opportunities for clients Generated significant revenue through successful leveraging of bank products and services Built long - term relationships with key industry contacts to expand company reach and sales Conducted Management Self Assessments, audits, and compliance activities Monitored adherence to legal and corporate procedures protecting company and client assets Resolved escalated customer service issues promptly, professionally, and effectively Implemented measures to significantly increase operational efficacy and efficiency Identified and developed high potential employees increasing their value to the company Designed and implemented employee recognition program elevating corporate morale Performed teller services including cash handling and bank vault oversight Tracked sales referrals guaranteeing observance of proper procedures and policies Reviewed ledgers, branch audit logs, and closeout, balance, and M&D reports Provided excellent customer service resulting in client satisfaction and repeat business

Escalated and expedited orders with carriers, as requested by customers or managers, to resolve order issues and minimizes delays.