Sentences with phrase «writing center management»

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In a forthcoming report from New York University's Rudin Center for Transportation Policy and Management by Eric Kober entitled «Uses and Abuses of Value Capture for Transit,» Kober writes that the first, similar iteration of the proposal «diverts New York City's largest and most stable tax source in a manner that could affect the City's fiscal stability.»

Improving the transparency and helping to ensure the performance of future large - scale projects is the mission of an information management group at the Deutsches Elektronen - Synchrotron (DESY), the German research center for accelerator and synchrotron facilities, writes Lars Hagge.

May 16, 2008 — After the government - appointed wolf - management team refused to end SOP 13, a policy requiring all wolves with a certain depredation record to be «removed» — despite the request of New Mexico Governor Bill Richardson and the recommendations of numerous scientists — the Center wrote a letter to the team requesting a cessation of government wolf removals.

«The U.S. system is not set up for CBT [for back pain],» says Dr. Manchikanti, who wrote an editorial accompanying the study and is also the medical director of the Pain Management Center, in Paducah, Ky..

The responsibilities are enormous, but as the Center for Creative Leadership's Bill Pasmore writes in Leading Continuous Change: Navigating Churn in the Real World, it's time to replace single - change management with a comprehensive, cyclical approach.

Literacy centers are a great way to reinforce students» reading / writing habits, which allows teachers to focus on instruction rather than classroom management.

Writing topics: writing conferences, book fairs, book festivals: * Writing teen fiction (YA) * Writing successful series and sequels * Writing suspense / thrillers * Creating strong female protagonists * Creative Writing 101 * Writing Tough Topics in YA Publishing industry topics: writing conferences, book fairs, book festivals: * Being a hybrid author (Traditional / indie) * Publishing Industry 101 * Working with an Agent / Getting an agent * Querying an agent * Indie Publishing Publishing industry topics: writing conferences, book fairs, book festivals: * Book Marketing - high level or in depth working sessions * Branding 101 * Social Media Management Topics for schools, libraries, childrens» book fairs, book clubs, literary events * «Make Your Mark» - motivational for teens * The publishing industry * A day in the life of an author * Creative writing 101 * Writing pageturners Topics for media center specialists, teachers, educational staff, librarians, literacy coordinators * Finding environmental themes in children's literature * How to teach writing to students (professional development) * Using technology to connect readers and authors virtually * Teaching using multi - genre / multi-modal writing (professional development) If you are interested in having S.R. Johannes visit, please email [email protected] for detailed topics / programs and availaWriting topics: writing conferences, book fairs, book festivals: * Writing teen fiction (YA) * Writing successful series and sequels * Writing suspense / thrillers * Creating strong female protagonists * Creative Writing 101 * Writing Tough Topics in YA Publishing industry topics: writing conferences, book fairs, book festivals: * Being a hybrid author (Traditional / indie) * Publishing Industry 101 * Working with an Agent / Getting an agent * Querying an agent * Indie Publishing Publishing industry topics: writing conferences, book fairs, book festivals: * Book Marketing - high level or in depth working sessions * Branding 101 * Social Media Management Topics for schools, libraries, childrens» book fairs, book clubs, literary events * «Make Your Mark» - motivational for teens * The publishing industry * A day in the life of an author * Creative writing 101 * Writing pageturners Topics for media center specialists, teachers, educational staff, librarians, literacy coordinators * Finding environmental themes in children's literature * How to teach writing to students (professional development) * Using technology to connect readers and authors virtually * Teaching using multi - genre / multi-modal writing (professional development) If you are interested in having S.R. Johannes visit, please email [email protected] for detailed topics / programs and availawriting conferences, book fairs, book festivals: * Writing teen fiction (YA) * Writing successful series and sequels * Writing suspense / thrillers * Creating strong female protagonists * Creative Writing 101 * Writing Tough Topics in YA Publishing industry topics: writing conferences, book fairs, book festivals: * Being a hybrid author (Traditional / indie) * Publishing Industry 101 * Working with an Agent / Getting an agent * Querying an agent * Indie Publishing Publishing industry topics: writing conferences, book fairs, book festivals: * Book Marketing - high level or in depth working sessions * Branding 101 * Social Media Management Topics for schools, libraries, childrens» book fairs, book clubs, literary events * «Make Your Mark» - motivational for teens * The publishing industry * A day in the life of an author * Creative writing 101 * Writing pageturners Topics for media center specialists, teachers, educational staff, librarians, literacy coordinators * Finding environmental themes in children's literature * How to teach writing to students (professional development) * Using technology to connect readers and authors virtually * Teaching using multi - genre / multi-modal writing (professional development) If you are interested in having S.R. Johannes visit, please email [email protected] for detailed topics / programs and availaWriting teen fiction (YA) * Writing successful series and sequels * Writing suspense / thrillers * Creating strong female protagonists * Creative Writing 101 * Writing Tough Topics in YA Publishing industry topics: writing conferences, book fairs, book festivals: * Being a hybrid author (Traditional / indie) * Publishing Industry 101 * Working with an Agent / Getting an agent * Querying an agent * Indie Publishing Publishing industry topics: writing conferences, book fairs, book festivals: * Book Marketing - high level or in depth working sessions * Branding 101 * Social Media Management Topics for schools, libraries, childrens» book fairs, book clubs, literary events * «Make Your Mark» - motivational for teens * The publishing industry * A day in the life of an author * Creative writing 101 * Writing pageturners Topics for media center specialists, teachers, educational staff, librarians, literacy coordinators * Finding environmental themes in children's literature * How to teach writing to students (professional development) * Using technology to connect readers and authors virtually * Teaching using multi - genre / multi-modal writing (professional development) If you are interested in having S.R. Johannes visit, please email [email protected] for detailed topics / programs and availaWriting successful series and sequels * Writing suspense / thrillers * Creating strong female protagonists * Creative Writing 101 * Writing Tough Topics in YA Publishing industry topics: writing conferences, book fairs, book festivals: * Being a hybrid author (Traditional / indie) * Publishing Industry 101 * Working with an Agent / Getting an agent * Querying an agent * Indie Publishing Publishing industry topics: writing conferences, book fairs, book festivals: * Book Marketing - high level or in depth working sessions * Branding 101 * Social Media Management Topics for schools, libraries, childrens» book fairs, book clubs, literary events * «Make Your Mark» - motivational for teens * The publishing industry * A day in the life of an author * Creative writing 101 * Writing pageturners Topics for media center specialists, teachers, educational staff, librarians, literacy coordinators * Finding environmental themes in children's literature * How to teach writing to students (professional development) * Using technology to connect readers and authors virtually * Teaching using multi - genre / multi-modal writing (professional development) If you are interested in having S.R. Johannes visit, please email [email protected] for detailed topics / programs and availaWriting suspense / thrillers * Creating strong female protagonists * Creative Writing 101 * Writing Tough Topics in YA Publishing industry topics: writing conferences, book fairs, book festivals: * Being a hybrid author (Traditional / indie) * Publishing Industry 101 * Working with an Agent / Getting an agent * Querying an agent * Indie Publishing Publishing industry topics: writing conferences, book fairs, book festivals: * Book Marketing - high level or in depth working sessions * Branding 101 * Social Media Management Topics for schools, libraries, childrens» book fairs, book clubs, literary events * «Make Your Mark» - motivational for teens * The publishing industry * A day in the life of an author * Creative writing 101 * Writing pageturners Topics for media center specialists, teachers, educational staff, librarians, literacy coordinators * Finding environmental themes in children's literature * How to teach writing to students (professional development) * Using technology to connect readers and authors virtually * Teaching using multi - genre / multi-modal writing (professional development) If you are interested in having S.R. Johannes visit, please email [email protected] for detailed topics / programs and availaWriting 101 * Writing Tough Topics in YA Publishing industry topics: writing conferences, book fairs, book festivals: * Being a hybrid author (Traditional / indie) * Publishing Industry 101 * Working with an Agent / Getting an agent * Querying an agent * Indie Publishing Publishing industry topics: writing conferences, book fairs, book festivals: * Book Marketing - high level or in depth working sessions * Branding 101 * Social Media Management Topics for schools, libraries, childrens» book fairs, book clubs, literary events * «Make Your Mark» - motivational for teens * The publishing industry * A day in the life of an author * Creative writing 101 * Writing pageturners Topics for media center specialists, teachers, educational staff, librarians, literacy coordinators * Finding environmental themes in children's literature * How to teach writing to students (professional development) * Using technology to connect readers and authors virtually * Teaching using multi - genre / multi-modal writing (professional development) If you are interested in having S.R. Johannes visit, please email [email protected] for detailed topics / programs and availaWriting Tough Topics in YA Publishing industry topics: writing conferences, book fairs, book festivals: * Being a hybrid author (Traditional / indie) * Publishing Industry 101 * Working with an Agent / Getting an agent * Querying an agent * Indie Publishing Publishing industry topics: writing conferences, book fairs, book festivals: * Book Marketing - high level or in depth working sessions * Branding 101 * Social Media Management Topics for schools, libraries, childrens» book fairs, book clubs, literary events * «Make Your Mark» - motivational for teens * The publishing industry * A day in the life of an author * Creative writing 101 * Writing pageturners Topics for media center specialists, teachers, educational staff, librarians, literacy coordinators * Finding environmental themes in children's literature * How to teach writing to students (professional development) * Using technology to connect readers and authors virtually * Teaching using multi - genre / multi-modal writing (professional development) If you are interested in having S.R. Johannes visit, please email [email protected] for detailed topics / programs and availawriting conferences, book fairs, book festivals: * Being a hybrid author (Traditional / indie) * Publishing Industry 101 * Working with an Agent / Getting an agent * Querying an agent * Indie Publishing Publishing industry topics: writing conferences, book fairs, book festivals: * Book Marketing - high level or in depth working sessions * Branding 101 * Social Media Management Topics for schools, libraries, childrens» book fairs, book clubs, literary events * «Make Your Mark» - motivational for teens * The publishing industry * A day in the life of an author * Creative writing 101 * Writing pageturners Topics for media center specialists, teachers, educational staff, librarians, literacy coordinators * Finding environmental themes in children's literature * How to teach writing to students (professional development) * Using technology to connect readers and authors virtually * Teaching using multi - genre / multi-modal writing (professional development) If you are interested in having S.R. Johannes visit, please email [email protected] for detailed topics / programs and availawriting conferences, book fairs, book festivals: * Book Marketing - high level or in depth working sessions * Branding 101 * Social Media Management Topics for schools, libraries, childrens» book fairs, book clubs, literary events * «Make Your Mark» - motivational for teens * The publishing industry * A day in the life of an author * Creative writing 101 * Writing pageturners Topics for media center specialists, teachers, educational staff, librarians, literacy coordinators * Finding environmental themes in children's literature * How to teach writing to students (professional development) * Using technology to connect readers and authors virtually * Teaching using multi - genre / multi-modal writing (professional development) If you are interested in having S.R. Johannes visit, please email [email protected] for detailed topics / programs and availawriting 101 * Writing pageturners Topics for media center specialists, teachers, educational staff, librarians, literacy coordinators * Finding environmental themes in children's literature * How to teach writing to students (professional development) * Using technology to connect readers and authors virtually * Teaching using multi - genre / multi-modal writing (professional development) If you are interested in having S.R. Johannes visit, please email [email protected] for detailed topics / programs and availaWriting pageturners Topics for media center specialists, teachers, educational staff, librarians, literacy coordinators * Finding environmental themes in children's literature * How to teach writing to students (professional development) * Using technology to connect readers and authors virtually * Teaching using multi - genre / multi-modal writing (professional development) If you are interested in having S.R. Johannes visit, please email [email protected] for detailed topics / programs and availawriting to students (professional development) * Using technology to connect readers and authors virtually * Teaching using multi - genre / multi-modal writing (professional development) If you are interested in having S.R. Johannes visit, please email [email protected] for detailed topics / programs and availawriting (professional development) If you are interested in having S.R. Johannes visit, please email [email protected] for detailed topics / programs and availability.

Members of the VHMA benefit from conferences and meetings exclusively devoted to management; newsletters on current management topics, written by managers for managers; benchmark surveys; an online Career Center; a Mentor Program; a complimentary subscription to Veterinary Economics magazine, and most importantly, networking opportunities at meetings and through our List Servs and Practice Issues Forum.

If you asked why, they'd probably give you a bunch of nonsense about how their skills are more suited to negotiation, or writing, or management, when the real reason is probably that they can't stand the thought of being the center of attention.

*** Promoted to Supervisor position above *** COMPUTER KNOWLEDGE & MECHANICAL SKILLSMicrosoft Windows 2002 XP Professional including Excel, Word, PowerPoint, Access, Publisher, Microsoft Project, MS Outlook, and Schedule +, Lotus Notes, Internet Explorer 7.0, Adobe Acrobat, Foxfire — PeopleSoft Human Resource and Procurement / Purchasing Database Systems - «Adminstaff» — «Timekeeper» Attendance Tracking — ACD Call Center Mgmt Systems, Toshiba Strata CS Viewpoint, OnBase, ExCapp, PMS — Fiserv Paperless Mgmt Systems — Accounting / Construction software systems — Timberline, Viewpoint, Foundations, and Bid Mail.CORPORATE and COMMUNITY INVOLVEMENT2006 — Participant in «Rebuilding Together» project2003 — 1998 American Cancer Society's Daffodil Days Coordinator2001 & 2000 Balboa Community Involvement Committee member1998 & 1997 «TORA» Award of Excellence1998, 1997, & 1996 Ambassador for Orange County's United WayPROFESSIONAL DEVELOPMENTThe Exceptional Administrative Assistant Seminar - Top Skill SeminarsProviding Outstanding Customer Service — Top Skill SeminarsBusiness Writing Skills for Powerful Results — Top Skill SeminarsAssertive Communication Skills for Women — SkillPathDealing Effectively with Unacceptable Employee Behavior — SkillPathExcelling as a First - Time Manager or Supervisor — SkillPathLeadership and Management Skills for Women — SkillPath

Developed and maintained BI system for Utah regional sales and cal center divisions, and wrote custom reports when requested by management.

Skill Highlights Tier 1 and Tier 2 technical support Technical writing Troubleshooting and diagnosis Operations management End - User training Deskside and remote support Professional Experience Information Technology Specialist 6/1/2014 — Current Grandover Resort and Conference Center — Greensboro, NC Install advanced networking hardware and software and perform routine procedures such as backups and installation of service releases.

The first meetings centered around continuing education on an array of topics encompassing writing, business development, the growing importance of the Internet, and business management.

Tags for this Online Resume: ETL, Microsoft SQL Server, Structured Query Language, Compliance, agile, waterfall, CMMI, Business Analyst, Quality Assurance Tester, SDLC, risk management, lead on and offshore testing teams, requirements elicitation, documenting, management, Project Management, defect resolution, Liaison, detail oriented, Testing / Project Coordinator, Writing, executing and updating test cases, Application Integration, Services / Microservices, Data Flows, API testing, Functional, Non-functional, Regression testing, Web and desktop applications, Validation of requirements and Verification testing for requirements, ALM, HP Quality Center, Several different Tracking and Auditing Tool, Several different Databases types, Cloud, Mobile Devimanagement, lead on and offshore testing teams, requirements elicitation, documenting, management, Project Management, defect resolution, Liaison, detail oriented, Testing / Project Coordinator, Writing, executing and updating test cases, Application Integration, Services / Microservices, Data Flows, API testing, Functional, Non-functional, Regression testing, Web and desktop applications, Validation of requirements and Verification testing for requirements, ALM, HP Quality Center, Several different Tracking and Auditing Tool, Several different Databases types, Cloud, Mobile Devimanagement, Project Management, defect resolution, Liaison, detail oriented, Testing / Project Coordinator, Writing, executing and updating test cases, Application Integration, Services / Microservices, Data Flows, API testing, Functional, Non-functional, Regression testing, Web and desktop applications, Validation of requirements and Verification testing for requirements, ALM, HP Quality Center, Several different Tracking and Auditing Tool, Several different Databases types, Cloud, Mobile DeviManagement, defect resolution, Liaison, detail oriented, Testing / Project Coordinator, Writing, executing and updating test cases, Application Integration, Services / Microservices, Data Flows, API testing, Functional, Non-functional, Regression testing, Web and desktop applications, Validation of requirements and Verification testing for requirements, ALM, HP Quality Center, Several different Tracking and Auditing Tool, Several different Databases types, Cloud, Mobile Device testing

Directed testing activities including document requirements, peer reviews, test strategies, test plans, case writing, defect management, and summary reports; authored more than 2,000 test cases using Quality Center.

Tags for this Online Resume: Diabetes Nurse Educator, Private duty Nursing Care, Call Center Nurse Educator, Diabetes Nurse Educator / Certification Eligible, Telecommuting Disease Management, Disease Manager / Case Manager, Writing Medical Articles / Newsletters

Tags for this Online Resume: Operations Management, Call Center, Six Sigma, Client Retention and Satisfaction, Technical Writing, Project Management

Tags for this Online Resume: AT&T, Management, Account Manager, Back Office, Order Processing, Process Improvements, Product Design, Technical Writing, Call Center, Call Center Management

Tags for this Online Resume: Test, Test Scripts, Application Design, Management, Project Management, Software, Software Implementation, Assessments, Banking Industry, Call Center, Implementation Support, Technical Writing

PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for thecenter performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for theCenter environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for theCenter industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.

Tags for this Online Resume: Emergency Management, Problem Solving, Technical Writing, Call Center Training, Hiring, Human Resources

Tags for this Online Resume: Adobe, Adobe Photoshop, Cascading Style Sheets, CSS, Desk Top Support, HyperText Markup Language, Information Technology, Macromedia Dreamweaver, Management, Python Programming Language, it jobs, laboratory support, desktop support, help desk, call center, technical writing, technical training, ITIL, network support

Tags for this Online Resume: Richmond, VA, communications, staff development / supervision, writing / editing, Call Center, operations management, project management, board relations, call Center, operations management, project management, board relations, call centercenter

An excellent oral and written communicator; sensitive and effective trainer and facilitator with diverse audiences; demonstrated independent initiative and collaborative teaming; project management experience with certification in call center operations and management.

Tags for this Online Resume: Attention to Detail, Billing, Communication Skills, Customer Service, Management, Problem Solving, Problem Solving Skills, Project Management, Research, Written Communication, customer service, call center, customer service representative, retail

Tags for this Online Resume: Wireless, 802.11, Wimax, Customer Service, Technical Support, Troubleshooting, Project Management, Helpdesk, Excel, Microsoft Office, Google Apps, Google Docs, Call Center, Management, Financial Management, Fiduciary Responsibility, Technical Sales, Client Interfacing, Sales Support, Upsell, Documentation, Technical Writing, Sales, Remote Support

account management, Budgeting, Business Writing, call center, Customer relations, customer satisfaction, customer service, Detail - oriented, forecasting, functional, meetings, payroll, phone system, Process improvement, progress, quality assurance, Relationship building, Risk Management, scheduling, script, strategic sourcing, time management, Budgeting, Business Writing, call center, Customer relations, customer satisfaction, customer service, Detail - oriented, forecasting, functional, meetings, payroll, phone system, Process improvement, progress, quality assurance, Relationship building, Risk Management, scheduling, script, strategic sourcing, time Management, scheduling, script, strategic sourcing, time managementmanagement

On January 1, 2003, Karen launched HerCareerCenter.com, a major career development center for women from all walks in life.Along with a team of certified professionals in career management coaching and resume writing, Karen extends her services to women worldwide in the capacity of resume development, career coaching, job search strategies, interview preparation, and salary negotiation.As a result of forging strategic relationships with global organizations for women, HerCareerCenter.com is able to provide a wealth of resources to include a bookstore, career opportunities directory, career development articles, free resume analysis, and tips for carrying out an effective job search.In addition, HerCareerCenter.com holds a random drawing for a free resume qualifying women.

Tags for this Online Resume: ACD, Active Directory, Ad Hoc Reports, Budgeting, Call Center, Compliance, Forecast, Contract, Federal government, Local governement, Technical Training, Manager, Financial Management, Human Resources Management, Proposal Writing, workforce Management, Human Resources Management, Proposal Writing, workforce Management, Proposal Writing, workforce managementmanagement

MORE THAN 36 YEARS EXPERIENCE IN RESIDENTIAL LENDING My background includes all phases of underwriting, sales, and management - multi-site centers in the mortgage industry including exemplary written and oral communication skills, client s...

Tags for this Online Resume: Analytical Thinker, Call Center, Communication Skills, Management, Planning, Workflow Management, Written Communication, Written Communication Skills

Experienced with Microsoft suite * Highly motivated and capable in sales and sales management Accomplishments: * Sales * Developed firm relationships with targeted customers * Exceeded annual sales goals by as much as 500 % * Honed listening skills to uncover new business opportunities * Sales, Service, and Operations Management * Wrote customer service procedures for call center sales and service * Hired trained and management Accomplishments: * Sales * Developed firm relationships with targeted customers * Exceeded annual sales goals by as much as 500 % * Honed listening skills to uncover new business opportunities * Sales, Service, and Operations Management * Wrote customer service procedures for call center sales and service * Hired trained and Management * Wrote customer service procedures for call center sales and service * Hired trained and managed...

Tags for this Online Resume: Intranet, Planning, Strategic Planning, Call Center, Capital Planning, Business Plan, CIO, Financial, Human Resources, Mba, management, manager, marketing, writing, editing, strategy, operations, Communications, Cause Marketing, Relationships, corporate citizenship, corporate social responsibility, board leadership, Director

I offer a compliment of skills: technical editing, testing, and instructional design for financial, medical, and call center software systems, Learning Content Management Systems (LCMS / LMS), graphic arts and web authoring, and universal writing standards: Chicago, Gregg's, and Microsoft Manual of Styles.

Better Communications Business Writing for Professionals Conflict Management for Women Achieving Extraordinary Customer Service Leadership for the Future Motivational Speaking Steven Covey's Principle Centered Leadership Managing Changing Environments Managing Professional Growth Managing Conflict IBM Professional training: Caring for Customers │ Guiding Customer Conversations │ Principles of Genuine Leadership led by Achieved Global Classes Taught:

QUALIFICATIONS Business Certifications: Underwriter / Fair Debt and Collections Act ICD - Billing and Coding Medicare and Medicaid Collections and Billing Call Center experience 25 years Management Service 32 years Speak English and Spanish fluently read and write Collections on Commercial and Goverment Contracts

Tags for this Online Resume: Using Microsoft software, virtual / travel job arrangement, independently and team work, RFP, RFI, grant, PMP certification candidate, communication verbal and written, communicator - staff from frontline up to Executives, commitment to achieve goals and deadlines for any assignment, PROGRAM MANAGEMENT, PROJECT MANAGEMENT, PROPOSAL MANAGEMENT ENTIRE PROCESS, QUALITY ASSURANCE Management, analysis budget data market, satisfaction survey management, call center call monitoring process MANAGEMENT, PROJECT MANAGEMENT, PROPOSAL MANAGEMENT ENTIRE PROCESS, QUALITY ASSURANCE Management, analysis budget data market, satisfaction survey management, call center call monitoring process MANAGEMENT, PROJECT MANAGEMENT, PROPOSAL MANAGEMENT ENTIRE PROCESS, QUALITY ASSURANCE Management, analysis budget data market, satisfaction survey management, call center call monitoring process MANAGEMENT, PROPOSAL MANAGEMENT ENTIRE PROCESS, QUALITY ASSURANCE Management, analysis budget data market, satisfaction survey management, call center call monitoring process MANAGEMENT, PROPOSAL MANAGEMENT ENTIRE PROCESS, QUALITY ASSURANCE Management, analysis budget data market, satisfaction survey management, call center call monitoring process MANAGEMENT ENTIRE PROCESS, QUALITY ASSURANCE Management, analysis budget data market, satisfaction survey management, call center call monitoring process MANAGEMENT ENTIRE PROCESS, QUALITY ASSURANCE Management, analysis budget data market, satisfaction survey management, call center call monitoring process Management, analysis budget data market, satisfaction survey management, call center call monitoring process Management, analysis budget data market, satisfaction survey management, call center call monitoring process management, call center call monitoring process management, call center call monitoring process managementmanagementmanagement

Areas of Expertise IT Management Network Engineering Citrix Engineer \ Administration Active Directory / File Security Manager VMWare Engineer \ Administration Network Design / Architecture Local Area Networks (LAN) Wide Area Networks (WAN Help Desk Management Data Center Management / Design * Altiris Administration System Automation Server Configuration Security Systems Management * Hardware Installation Software Configuration Remote Software Deployment Patch Management * Change Management Project Management Business Process Analysis Business Communications Sales / Marketing Management Risk Management / Disaster Recovery Analyst Statistical Analysis Database Management Policy Development Contract Negotiation * Grant Writing Total Quality Management (TQM) Training & Development TCP / IP Configuration Change Management Monitoring Ability to increase organizational effectiveness and staff skill level through training and awareness of best practices Unique blend of technical experience administrative skills and team - building capabilities Mastery of all phases of project development life cycle including requirements analysis specifications development application design implementation data conversion design review and system testing * Proven ability to communicate effectively with all involved parties to ensure the development of viable business solutions to technical issues Ability to manage complex systems spanning multiple platforms and multiple functionalities * Demonstrated leadership and team - building capabilities in the professional environment as well as through active community involvement * Ability to cultivate trust and respect through open communication and shared goals among various business units

Tags for this Online Resume: Project management, Scrum, Testing, Troubleshooting, User Experience, Microsoft Office, Business and Operations Analysis, Testing and Quality Assurance, MS Office Suite, Process Improvement, Billing, Web Applications, Work Force Management, User Interface Design, SDLC, STLC, Scrum / Agile, Waterfall, Outstanding verbal and written communication, Training / Mentoring, SQL, HP Quality Center, Visio, Project Scope and Requirements Docmanagement, Scrum, Testing, Troubleshooting, User Experience, Microsoft Office, Business and Operations Analysis, Testing and Quality Assurance, MS Office Suite, Process Improvement, Billing, Web Applications, Work Force Management, User Interface Design, SDLC, STLC, Scrum / Agile, Waterfall, Outstanding verbal and written communication, Training / Mentoring, SQL, HP Quality Center, Visio, Project Scope and Requirements DocManagement, User Interface Design, SDLC, STLC, Scrum / Agile, Waterfall, Outstanding verbal and written communication, Training / Mentoring, SQL, HP Quality Center, Visio, Project Scope and Requirements Documentation

IT Project Manager — Professional Highlights Serve multinational corporations in a variety of technology based strategic planning and administration roles Offer expertise as a consultant, programmer, engineer, business analyst, and database administrator Lead technology projects for NASA, U.S. Customs, American Express, and General Electric Design and implement reporting, customer service, marketing, sales, and financial management software Responsible for network and database design, administration, and security Oversee enterprise - wide hardware and software upgrades resulting in increased efficiency Minimize operational and manpower costs through effective technology solutions Serve as forecast budget analyst for Joint Project Management Operations at Kennedy Space Center Develop reporting application tool using crystal reports engine on CD throughout Kennedy Space Center and Cape Canaveral Air Station resulting in $ 500,000 savings on user licensing fees Create detailed project plan with well - defined tasks, milestones, client sign - offs, test cycles, and specifications which served to communicate project progress to management Develop visual basic application for financial banking Institution using crystal reports to reduce the company's response time resulting in initial reporting from 2 - 3 hours to just 45 seconds Oversee multimillion - dollar software implementation for Miami Air from a consultancy level Upgrade Great Plains software platform and administered security access for Miami internal databases Write over 200 SQL stored procedures from access databases for financial institutions Compose business correspondence and prepared statistical spreadsheet analysis for Kennedy Space Center Recognized by colleagues and superiors for outstanding job performance, reliability, and efficiency Conduct surveys of operations to assess needs and identify high priority improvements Complete major product releases meeting very aggressive schedules and budgets Serve as a member of the International Cyber Threat Task Force Utilize fluencies in English, Portuguese, Arabic, French, and German to communicate with a diverse clientele Continually study emerging technologies and industry best practices Perform all duties with positivity, professionalism, andmanagement software Responsible for network and database design, administration, and security Oversee enterprise - wide hardware and software upgrades resulting in increased efficiency Minimize operational and manpower costs through effective technology solutions Serve as forecast budget analyst for Joint Project Management Operations at Kennedy Space Center Develop reporting application tool using crystal reports engine on CD throughout Kennedy Space Center and Cape Canaveral Air Station resulting in $ 500,000 savings on user licensing fees Create detailed project plan with well - defined tasks, milestones, client sign - offs, test cycles, and specifications which served to communicate project progress to management Develop visual basic application for financial banking Institution using crystal reports to reduce the company's response time resulting in initial reporting from 2 - 3 hours to just 45 seconds Oversee multimillion - dollar software implementation for Miami Air from a consultancy level Upgrade Great Plains software platform and administered security access for Miami internal databases Write over 200 SQL stored procedures from access databases for financial institutions Compose business correspondence and prepared statistical spreadsheet analysis for Kennedy Space Center Recognized by colleagues and superiors for outstanding job performance, reliability, and efficiency Conduct surveys of operations to assess needs and identify high priority improvements Complete major product releases meeting very aggressive schedules and budgets Serve as a member of the International Cyber Threat Task Force Utilize fluencies in English, Portuguese, Arabic, French, and German to communicate with a diverse clientele Continually study emerging technologies and industry best practices Perform all duties with positivity, professionalism, andManagement Operations at Kennedy Space Center Develop reporting application tool using crystal reports engine on CD throughout Kennedy Space Center and Cape Canaveral Air Station resulting in $ 500,000 savings on user licensing fees Create detailed project plan with well - defined tasks, milestones, client sign - offs, test cycles, and specifications which served to communicate project progress to management Develop visual basic application for financial banking Institution using crystal reports to reduce the company's response time resulting in initial reporting from 2 - 3 hours to just 45 seconds Oversee multimillion - dollar software implementation for Miami Air from a consultancy level Upgrade Great Plains software platform and administered security access for Miami internal databases Write over 200 SQL stored procedures from access databases for financial institutions Compose business correspondence and prepared statistical spreadsheet analysis for Kennedy Space Center Recognized by colleagues and superiors for outstanding job performance, reliability, and efficiency Conduct surveys of operations to assess needs and identify high priority improvements Complete major product releases meeting very aggressive schedules and budgets Serve as a member of the International Cyber Threat Task Force Utilize fluencies in English, Portuguese, Arabic, French, and German to communicate with a diverse clientele Continually study emerging technologies and industry best practices Perform all duties with positivity, professionalism, andmanagement Develop visual basic application for financial banking Institution using crystal reports to reduce the company's response time resulting in initial reporting from 2 - 3 hours to just 45 seconds Oversee multimillion - dollar software implementation for Miami Air from a consultancy level Upgrade Great Plains software platform and administered security access for Miami internal databases Write over 200 SQL stored procedures from access databases for financial institutions Compose business correspondence and prepared statistical spreadsheet analysis for Kennedy Space Center Recognized by colleagues and superiors for outstanding job performance, reliability, and efficiency Conduct surveys of operations to assess needs and identify high priority improvements Complete major product releases meeting very aggressive schedules and budgets Serve as a member of the International Cyber Threat Task Force Utilize fluencies in English, Portuguese, Arabic, French, and German to communicate with a diverse clientele Continually study emerging technologies and industry best practices Perform all duties with positivity, professionalism, and integrity

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Institute for Family - Centered Care, Bethesda • MD 2004 — 2005 Executive Assistant — President / CEO Lead healthcare contracts and provided critical functions such as proposal writing and contracts management.