United Airlines made all the
wrong kinds of headlines Monday after forcibly ejecting a
customer from an overbooked flight.
I firmly believe theres nothing
wrong with taking a few moments to discuss with a
customer about what
kind of repairs were done, the process
of condemning a part, etc..
Hell, maybe that can even work — though I have a hard time picturing it, and, besides, the physical print market is already niche enough that physical retailers would be, I think, largely foolish to even raise the possibility that
customers in their physical stores might migrate to digital (not that I think they WILL, as a mass)(but the REAL problem is that if the «
wrong» 10 % — the heavy users who buy most
of the comics; the cats who buy 20 + comics every single week — shifts their business, the entirely possibility
of much
of the physical market
kind of disappears for the other 90 %
of the participants, whether they want it or not)