Now, unless follow - ups are embedded into the training loop to ensure trainees understand concepts, what the customer «pitch» is to different customers (for e.g. a male / female customer, older /
younger customer etc.), and so on, optimal ROI is nowhere close to being achieved.
I often use television as a tool when I need to get something done (like call
customer service,
etc.) or just need to take a deep breath because, you know, I have a
young infant, toddler, and preschool - aged kid.