The good news for employers and aspiring customer service reps is that most important customer service skills can be learned and mastered. (gaebler.com)
One of the most important customer service skills is the ability to handle customer complaints without relying on manager involvement. (gaebler.com)
If you have ever leased or purchased a car, then you are familiar with how important customer service, listening and negotiating are in deciding where to buy your new car. (sterlingtalentsolutions.com)